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arXiv 1806.00522cs.CL
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Improving Dialogue Act Classification for Spontaneous Arabic Speech and Instant Messages at Utterance Level

Jazan University(吉赞大学);Cairo University(开罗大学);Institute of Statistical Studies and Research(统计研究与研究所)

AbdelRahim Elmadany, Sherif Abdou, Mervat Gheith

英文摘要:

The ability to model and automatically detect dialogue act is an important step toward understanding spontaneous speech and Instant Messages. However, it has been difficult to infer a dialogue act from a surface utterance because it highly depends on the context of the utterance and speaker linguistic knowledge; especially in Arabic dialects. This paper proposes a statistical dialogue analysis model to recognize utterance's dialogue acts using a multi-classes hierarchical structure. The model can automatically acquire probabilistic discourse knowledge from a dialogue corpus were collected and annotated manually from multi-genre Egyptian call-centers. Extensive experiments were conducted using Support Vector Machines classifier to evaluate the system performance. The results attained in the term of average F-measure scores of 0.912; showed that the proposed approach has moderately improved F-measure by approximately 20%.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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