Spoken Language Understanding (SLU) aims to extract structured semantic representations (e.g., slot-value pairs) from speech recognized texts, which suffers from errors of Automatic Speech Recognition (ASR). To alleviate the problem caused by ASR-errors, previous works may apply input adaptations to the speech recognized texts, or correct ASR errors in predicted values by searching the most similar candidates in pronunciation. However, these two methods are applied separately and independently. In this work, we propose a new robust SLU framework to guide the SLU input adaptation with a rule-based value error recovery module. The framework consists of a slot tagging model and a rule-based value error recovery module. We pursue on an adapted slot tagging model which can extract potential slot-value pairs mentioned in ASR hypotheses and is suitable for the existing value error recovery module. After the value error recovery, we can achieve a supervision signal (reward) by comparing refined slot-value pairs with annotations. Since operations of the value error recovery are non-differentiable, we exploit policy gradient based Reinforcement Learning (RL) to optimize the SLU model. Extensive experiments on the public CATSLU dataset show the effectiveness of our proposed approach, which can improve the robustness of SLU and outperform the baselines by significant margins.
Most of the existing spoken language understanding systems can perform only semantic frame parsing based on a single-round user query. They cannot take users' feedback to update/add/remove slot values through multiround interactions with users. In this paper, we introduce a novel multi-step spoken language understanding system based on adversarial learning that can leverage the multiround user's feedback to update slot values. We perform two experiments on the benchmark ATIS dataset and demonstrate that the new system can improve parsing performance by at least $2.5\%$ in terms of F1, with onl…
Lattices are compact representations that encode multiple hypotheses, such as speech recognition results or different word segmentations. It is shown that encoding lattices as opposed to 1-best results generated by automatic speech recognizer (ASR) boosts the performance of spoken language understanding (SLU). Recently, pretrained language models with the transformer architecture have achieved the state-of-the-art results on natural language understanding, but their ability of encoding lattices has not been explored. Therefore, this paper aims at adapting pretrained transformers to lattice inp…
This paper addresses the question as to what degree a BERT-based multilingual Spoken Language Understanding (SLU) model can transfer knowledge across languages. Through experiments we will show that, although it works substantially well even on distant language groups, there is still a gap to the ideal multilingual performance. In addition, we propose a novel BERT-based adversarial model architecture to learn language-shared and language-specific representations for multilingual SLU. Our experimental results prove that the proposed model is capable of narrowing the gap to the ideal multilingua…
Spoken Language Understanding (SLU) converts user utterances into structured semantic representations. Data sparsity is one of the main obstacles of SLU due to the high cost of human annotation, especially when domain changes or a new domain comes. In this work, we propose a data augmentation method with atomic templates for SLU, which involves minimum human efforts. The atomic templates produce exemplars for fine-grained constituents of semantic representations. We propose an encoder-decoder model to generate the whole utterance from atomic exemplars. Moreover, the generator could be transfer…
In the last five years, the rise of the self-attentional Transformer-based architectures led to state-of-the-art performances over many natural language tasks. Although these approaches are increasingly popular, they require large amounts of data and computational resources. There is still a substantial need for benchmarking methodologies ever upwards on under-resourced languages in data-scarce application conditions. Most pre-trained language models were massively studied using the English language and only a few of them were evaluated on French. In this paper, we propose a unified benchmark,…
Spoken Language Understanding (SLU) is composed of two subtasks: intent detection (ID) and slot filling (SF). There are two lines of research on SLU. One jointly tackles these two subtasks to improve their prediction accuracy, and the other focuses on the domain-adaptation ability of one of the subtasks. In this paper, we attempt to bridge these two lines of research and propose a joint and domain adaptive approach to SLU. We formulate SLU as a constrained generation task and utilize a dynamic vocabulary based on domain-specific ontology. We conduct experiments on the ASMixed and MTOD datasets…
Recent years have seen significant advances in end-to-end (E2E) spoken language understanding (SLU) systems, which directly predict intents and slots from spoken audio. While dialogue history has been exploited to improve conventional text-based natural language understanding systems, current E2E SLU approaches have not yet incorporated such critical contextual signals in multi-turn and task-oriented dialogues. In this work, we propose a contextual E2E SLU model architecture that uses a multi-head attention mechanism over encoded previous utterances and dialogue acts (actions taken by the voic…
Lack of training data presents a grand challenge to scaling out spoken language understanding (SLU) to low-resource languages. Although various data augmentation approaches have been proposed to synthesize training data in low-resource target languages, the augmented data sets are often noisy, and thus impede the performance of SLU models. In this paper we focus on mitigating noise in augmented data. We develop a denoising training approach. Multiple models are trained with data produced by various augmented methods. Those models provide supervision signals to each other. The experimental resu…
Multi-intent Spoken Language Understanding has great potential for widespread implementation. Jointly modeling Intent Detection and Slot Filling in it provides a channel to exploit the correlation between intents and slots. However, current approaches are apt to formulate these two sub-tasks differently, which leads to two issues: 1) It hinders models from effective extraction of shared features. 2) Pretty complicated structures are involved to enhance expression ability while causing damage to the interpretability of frameworks. In this work, we describe a Prompt-based Spoken Language Underst…
Columbia University（哥伦比亚大学）；Microsoft（微软）；Stanford University（斯坦福大学）
Every day we are surrounded by spoken dialog. This medium delivers rich diverse streams of information auditorily; however, systematically understanding dialog can often be non-trivial. Despite the pervasiveness of spoken dialog, automated speech understanding and quality information extraction remains markedly poor, especially when compared to written prose. Furthermore, compared to understanding text, auditory communication poses many additional challenges such as speaker disfluencies, informal prose styles, and lack of structure. These concerns all demonstrate the need for a distinctly spee…
Institute for Infocomm Research, A*STAR（新加坡科技研究局资讯通信研究院）；Intapp Inc.（Intapp公司）
We propose an architecture to jointly learn word and label embeddings for slot filling in spoken language understanding. The proposed approach encodes labels using a combination of word embeddings and straightforward word-label association from the training data. Compared to the state-of-the-art methods, our approach does not require label embeddings as part of the input and therefore lends itself nicely to a wide range of model architectures. In addition, our architecture computes contextual distances between words and labels to avoid adding contextual windows, thus reducing memory footprint.…
In the traditional cascading architecture for spoken language understanding (SLU), it has been observed that automatic speech recognition errors could be detrimental to the performance of natural language understanding. End-to-end (E2E) SLU models have been proposed to directly map speech input to desired semantic frame with a single model, hence mitigating ASR error propagation. Recently, pre-training technologies have been explored for these E2E models. In this paper, we propose a novel joint textual-phonetic pre-training approach for learning spoken language representations, aiming at explo…
Despite the great success of spoken language understanding (SLU) in high-resource languages, it remains challenging in low-resource languages mainly due to the lack of labeled training data. The recent multilingual code-switching approach achieves better alignments of model representations across languages by constructing a mixed-language context in zero-shot cross-lingual SLU. However, current code-switching methods are limited to implicit alignment and disregard the inherent semantic structure in SLU, i.e., the hierarchical inclusion of utterances, slots, and words. In this paper, we propose…
Spoken language understanding system is traditionally designed as a pipeline of a number of components. First, the audio signal is processed by an automatic speech recognizer for transcription or n-best hypotheses. With the recognition results, a natural language understanding system classifies the text to structured data as domain, intent and slots for down-streaming consumers, such as dialog system, hands-free applications. These components are usually developed and optimized independently. In this paper, we present our study on an end-to-end learning system for spoken language understanding…
Shanghai Jiao Tong University（上海交通大学）；Beijing Normal University (BNU Zhuhai)（北京师范大学（珠海校区））；BNU-HKBU United International College（北京师范大学-香港浸会大学联合国际学院）；Guangdong Key Lab of AI and Multi-Modal Data Processing（广东省人工智能与多模态数据处理重点实验室）
Spoken Language Understanding (SLU), a core component of the task-oriented dialogue system, expects a shorter inference latency due to the impatience of humans. Non-autoregressive SLU models clearly increase the inference speed but suffer uncoordinated-slot problems caused by the lack of sequential dependency information among each slot chunk. To gap this shortcoming, in this paper, we propose a novel non-autoregressive SLU model named Layered-Refine Transformer, which contains a Slot Label Generation (SLG) task and a Layered Refine Mechanism (LRM). SLG is defined as generating the next slot l…
Spoken medical dialogue systems are increasingly attracting interest to enhance access to healthcare services and improve quality and traceability of patient care. In this paper, we focus on medical drug prescriptions acquired on smartphones through spoken dialogue. Such systems would facilitate the traceability of care and would free clinicians' time. However, there is a lack of speech corpora to develop such systems since most of the related corpora are in text form and in English. To facilitate the research and development of spoken medical dialogue systems, we present, to the best of our k…
McGill University（麦吉尔大学）；Mila（米拉）；Université de Montréal（蒙特利尔大学）；Université Paul Sabatier（保罗·萨巴蒂埃大学）；IRIT（图卢兹计算机研究所）；CNRS（法国国家科学研究中心）；Avignon Université（阿维尼翁大学）
This paper introduces Timers and Such, a new open source dataset of spoken English commands for common voice control use cases involving numbers. We describe the gap in existing spoken language understanding datasets that Timers and Such fills, the design and creation of the dataset, and experiments with a number of ASR-based and end-to-end baseline models, the code for which has been made available as part of the SpeechBrain toolkit.
Spoken Language Understanding (SLU), including intent detection and slot filling, is a core component in human-computer interaction. The natural attributes of the relationship among the two subtasks make higher requirements on fine-grained feature interaction, i.e., the token-level intent features and slot features. Previous works mainly focus on jointly modeling the relationship between the two subtasks with attention-based models, while ignoring the exploration of attention order. In this paper, we propose to replace the conventional attention with our proposed Bilinear attention block and s…
Spoken language understanding (SLU) systems can be trained on two types of labelled data: aligned or unaligned. Unaligned data do not require word by word annotation and is easier to be obtained. In the paper, we focus on spoken language understanding from unaligned data whose annotation is a set of act-slot-value triples. Previous works usually focus on improve slot-value pair prediction and estimate dialogue act types separately, which ignores the hierarchical structure of the act-slot-value triples. Here, we propose a novel hierarchical decoding model which dynamically parses act, slot and …
Typically, spoken language understanding (SLU) models are trained on annotated data which are costly to gather. Aiming to reduce data needs for bootstrapping a SLU system for a new language, we present a simple but effective weight transfer approach using data from another language. The approach is evaluated with our promising multi-task SLU framework developed towards different languages. We evaluate our approach on the ATIS and a real-world SLU dataset, showing that i) our monolingual models outperform the state-of-the-art, ii) we can reduce data amounts needed for bootstrapping a SLU system…
Pohang University of Science and Technology (POSTECH)（浦项科技大学）
To capture salient contextual information for spoken language understanding (SLU) of a dialogue, we propose time-aware models that automatically learn the latent time-decay function of the history without a manual time-decay function. We also propose a method to identify and label the current speaker to improve the SLU accuracy. In experiments on the benchmark dataset used in Dialog State Tracking Challenge 4, the proposed models achieved significantly higher F1 scores than the state-of-the-art contextual models. Finally, we analyze the effectiveness of the introduced models in detail. The ana…
Slot filling is an important problem in Spoken Language Understanding (SLU) and Natural Language Processing (NLP), which involves identifying a user's intent and assigning a semantic concept to each word in a sentence. This paper presents a word feature vector method and combines it into the convolutional neural network (CNN). We consider 18 word features and each word feature is constructed by merging similar word labels. By introducing the concept of external library, we propose a feature set approach that is beneficial for building the relationship between a word from the training dataset a…
Spoken language understanding (SLU) acts as a critical component in goal-oriented dialog systems. It typically involves identifying the speakers intent and extracting semantic slots from user utterances, which are known as intent detection (ID) and slot filling (SF). SLU problem has been intensively investigated in recent years. However, these methods just constrain SF results grammatically, solve ID and SF independently, or do not fully utilize the mutual impact of the two tasks. This paper proposes a multi-head self-attention joint model with a conditional random field (CRF) layer and a prio…
University of Avignon（阿维尼翁大学）；University of Le Mans（勒芒大学）；University of Nantes（南特大学）
This work investigates spoken language understanding (SLU) systems in the scenario when the semantic information is extracted directly from the speech signal by means of a single end-to-end neural network model. Two SLU tasks are considered: named entity recognition (NER) and semantic slot filling (SF). For these tasks, in order to improve the model performance, we explore various techniques including speaker adaptation, a modification of the connectionist temporal classification (CTC) training criterion, and sequential pretraining.
Learning intents and slot labels from user utterances is a fundamental step in all spoken language understanding (SLU) and dialog systems. State-of-the-art neural network based methods, after deployment, often suffer from performance degradation on encountering paraphrased utterances, and out-of-vocabulary words, rarely observed in their training set. We address this challenging problem by introducing a novel paraphrasing based SLU model which can be integrated with any existing SLU model in order to improve their overall performance. We propose two new paraphrase generators using RNN and sequ…
Data scarcity is one of the main obstacles of domain adaptation in spoken language understanding (SLU) due to the high cost of creating manually tagged SLU datasets. Recent works in neural text generative models, particularly latent variable models such as variational autoencoder (VAE), have shown promising results in regards to generating plausible and natural sentences. In this paper, we propose a novel generative architecture which leverages the generative power of latent variable models to jointly synthesize fully annotated utterances. Our experiments show that existing SLU models trained …
Spoken language understanding (SLU) is an essential task for machines to understand human speech for better interactions. However, errors from the automatic speech recognizer (ASR) usually hurt the understanding performance. In reality, ASR systems may not be easy to adjust for the target scenarios. Therefore, this paper focuses on learning utterance representations that are robust to ASR errors using a contrastive objective, and further strengthens the generalization ability by combining supervised contrastive learning and self-distillation in model fine-tuning. Experiments on three benchmark…
Spoken dialogue systems such as Siri and Alexa provide great convenience to people's everyday life. However, current spoken language understanding (SLU) pipelines largely depend on automatic speech recognition (ASR) modules, which require a large amount of language-specific training data. In this paper, we propose a Transformer-based SLU system that works directly on phones. This acoustic-based SLU system consists of only two blocks and does not require the presence of ASR module. The first block is a universal phone recognition system, and the second block is a Transformer-based language mode…
This paper presents the design of the machine learning architecture that underlies the Alexa Skills Kit (ASK) a large scale Spoken Language Understanding (SLU) Software Development Kit (SDK) that enables developers to extend the capabilities of Amazon's virtual assistant, Alexa. At Amazon, the infrastructure powers over 25,000 skills deployed through the ASK, as well as AWS's Amazon Lex SLU Service. The ASK emphasizes flexibility, predictability and a rapid iteration cycle for third party developers. It imposes inductive biases that allow it to learn robust SLU models from extremely small and …
In this paper, we improve Chinese spoken language understanding (SLU) by injecting word information. Previous studies on Chinese SLU do not consider the word information, failing to detect word boundaries that are beneficial for intent detection and slot filling. To address this issue, we propose a multi-level word adapter to inject word information for Chinese SLU, which consists of (1) sentence-level word adapter, which directly fuses the sentence representations of the word information and character information to perform intent detection and (2) character-level word adapter, which is appli…
Language Models (LMs) have been ubiquitously leveraged in various tasks including spoken language understanding (SLU). Spoken language requires careful understanding of speaker interactions, dialog states and speech induced multimodal behaviors to generate a meaningful representation of the conversation. In this work, we propose to dissect SLU into three representative properties:conversational (disfluency, pause, overtalk), channel (speaker-type, turn-tasks) and ASR (insertion, deletion,substitution). We probe BERT based language models (BERT, RoBERTa) trained on spoken transcripts to investi…
Abstractive community detection is an important spoken language understanding task, whose goal is to group utterances in a conversation according to whether they can be jointly summarized by a common abstractive sentence. This paper provides a novel approach to this task. We first introduce a neural contextual utterance encoder featuring three types of self-attention mechanisms. We then train it using the siamese and triplet energy-based meta-architectures. Experiments on the AMI corpus show that our system outperforms multiple energy-based and non-energy based baselines from the state-of-the-…
Institute of Automation, CAS（中国科学院自动化研究所）；University of Chinese Academy of Sciences（中国科学院大学）；CAS Center for Excellence in Brain Science and Intelligence Technology（中国科学院脑科学与智能技术卓越创新中心）
Dialogue contexts are proven helpful in the spoken language understanding (SLU) system and they are typically encoded with explicit memory representations. However, most of the previous models learn the context memory with only one objective to maximizing the SLU performance, leaving the context memory under-exploited. In this paper, we propose a new dialogue logistic inference (DLI) task to consolidate the context memory jointly with SLU in the multi-task framework. DLI is defined as sorting a shuffled dialogue session into its original logical order and shares the same memory encoder and ret…
This paper presents the machine learning architecture of the Snips Voice Platform, a software solution to perform Spoken Language Understanding on microprocessors typical of IoT devices. The embedded inference is fast and accurate while enforcing privacy by design, as no personal user data is ever collected. Focusing on Automatic Speech Recognition and Natural Language Understanding, we detail our approach to training high-performance Machine Learning models that are small enough to run in real-time on small devices. Additionally, we describe a data generation procedure that provides sufficien…
Institute of Automation, CAS（中国科学院自动化研究所）；University of Chinese Academy of Sciences（中国科学院大学）；Beijing Fanyu Technology Co., Ltd（北京凡语科技有限公司）
Spoken Language Understanding (SLU) is one essential step in building a dialogue system. Due to the expensive cost of obtaining the labeled data, SLU suffers from the data scarcity problem. Therefore, in this paper, we focus on data augmentation for slot filling task in SLU. To achieve that, we aim at generating more diverse data based on existing data. Specifically, we try to exploit the latent language knowledge from pretrained language models by finetuning them. We propose two strategies for finetuning process: value-based and context-based augmentation. Experimental results on two public S…
Employing pre-trained language models (LM) to extract contextualized word representations has achieved state-of-the-art performance on various NLP tasks. However, applying this technique to noisy transcripts generated by automatic speech recognizer (ASR) is concerned. Therefore, this paper focuses on making contextualized representations more ASR-robust. We propose a novel confusion-aware fine-tuning method to mitigate the impact of ASR errors to pre-trained LMs. Specifically, we fine-tune LMs to produce similar representations for acoustically confusable words that are obtained from word conf…
In Spoken language understanding (SLU), a natural solution is concatenating pre-trained speech models (e.g. HuBERT) and pretrained language models (PLM, e.g. T5). Most previous works use pretrained language models with subword-based tokenization. However, the granularity of input units affects the alignment of speech model outputs and language model inputs, and PLM with character-based tokenization is underexplored. In this work, we conduct extensive studies on how PLMs with different tokenization strategies affect spoken language understanding task including spoken question answering (SQA) an…
End-to-end spoken language understanding (SLU) systems benefit from pretraining on large corpora, followed by fine-tuning on application-specific data. The resulting models are too large for on-edge applications. For instance, BERT-based systems contain over 110M parameters. Observing the model is overparameterized, we propose lean transformer structure where the dimension of the attention mechanism is automatically reduced using group sparsity. We propose a variant where the learned attention subspace is transferred to an attention bottleneck layer. In a low-resource setting and without pre-t…
We consider the problem of performing Spoken Language Understanding (SLU) on small devices typical of IoT applications. Our contributions are twofold. First, we outline the design of an embedded, private-by-design SLU system and show that it has performance on par with cloud-based commercial solutions. Second, we release the datasets used in our experiments in the interest of reproducibility and in the hope that they can prove useful to the SLU community.
In practice, most spoken language understanding systems process user input in a pipelined manner; first domain is predicted, then intent and semantic slots are inferred according to the semantic frames of the predicted domain. The pipeline approach, however, has some disadvantages: error propagation and lack of information sharing. To address these issues, we present a unified neural network that jointly performs domain, intent, and slot predictions. Our approach adopts a principled architecture for multitask learning to fold in the state-of-the-art models for each task. With a few more ingred…
Multilingual spoken language understanding (SLU) consists of two sub-tasks, namely intent detection and slot filling. To improve the performance of these two sub-tasks, we propose to use consistency regularization based on a hybrid data augmentation strategy. The consistency regularization enforces the predicted distributions for an example and its semantically equivalent augmentation to be consistent. We conduct experiments on the MASSIVE dataset under both full-dataset and zero-shot settings. Experimental results demonstrate that our proposed method improves the performance on both intent de…
