Emerging App Issue Identification via Online Joint Sentiment-Topic Tracing
The Chinese University of Hong Kong（香港中文大学）；The Hong Kong Polytechnic University（香港理工大学）；Singapore Management University（新加坡管理大学）；Monash University（蒙纳士大学）
Cuiyun Gao, Jichuan Zeng, Zhiyuan Wen, David Lo, Xin Xia, Irwin King, Michael R. Lyu
Millions of mobile apps are available in app stores, such as Apple's App Store and Google Play. For a mobile app, it would be increasingly challenging to stand out from the enormous competitors and become prevalent among users. Good user experience and well-designed functionalities are the keys to a successful app. To achieve this, popular apps usually schedule their updates frequently. If we can capture the critical app issues faced by users in a timely and accurate manner, developers can make timely updates, and good user experience can be ensured. There exist prior studies on analyzing reviews for detecting emerging app issues. These studies are usually based on topic modeling or clustering techniques. However, the short-length characteristics and sentiment of user reviews have not been considered. In this paper, we propose a novel emerging issue detection approach named MERIT to take into consideration the two aforementioned characteristics. Specifically, we propose an Adaptive Online Biterm Sentiment-Topic (AOBST) model for jointly modeling topics and corresponding sentiments that takes into consideration app versions. Based on the AOBST model, we infer the topics negatively reflected in user reviews for one app version, and automatically interpret the meaning of the topics with most relevant phrases and sentences. Experiments on popular apps from Google Play and Apple's App Store demonstrate the effectiveness of MERIT in identifying emerging app issues, improving the state-of-the-art method by 22.3% in terms of F1-score. In terms of efficiency, MERIT can return results within acceptable time.
In this paper, we study sentiment analysis task where the outcomes are mainly contributed by a few key elements of the inputs. Motivated by the two-streams hypothesis, we propose a neural architecture, named TraceNet, to address this type of task. It not only learns discriminative representations for the target task via its encoders, but also traces key elements at the same time via its locators. In TraceNet, both encoders and locators are organized in a layer-wise manner, and a smoothness regularization is employed between adjacent encoder-locator combinations. Moreover, a sparsity constraint…
College of Science and Engineering, HBKU（哈马德·本·哈利法大学科学与工程学院）；Qatar Computing Research Institute, HBKU（哈马德·本·哈利法大学卡塔尔计算研究所）；Information Technology University（信息技术大学）；University of Nebraska（内布拉斯加大学）；University of Engineering and Technology, Peshawar（白沙瓦工程技术大学）；University of Trento（特伦托大学）；Shaheed Benazir Bhutto Women University（贝娜齐尔·布托女子大学）
Contact tracing has been globally adopted in the fight to control the infection rate of COVID-19. Thanks to digital technologies, such as smartphones and wearable devices, contacts of COVID-19 patients can be easily traced and informed about their potential exposure to the virus. To this aim, several interesting mobile applications have been developed. However, there are ever-growing concerns over the working mechanism and performance of these applications. The literature already provides some interesting exploratory studies on the community's response to the applications by analyzing informat…
Tracing Intricate Cues in Dialogue: Joint Graph Structure and Sentiment Dynamics for Multimodal Emotion Recognition
School of Artificial Intelligence and Automation, Huazhong University of Science and Technology（华中科技大学人工智能与自动化学院）；Institute of Artificial Intelligence, Huazhong University of Science and Technology（华中科技大学人工智能研究院）；Hubei Key Laboratory of Brain-Inspired Intelligent Systems, Huazhong University of Science and Technology（华中科技大学脑启发智能系统省重点实验室）；Key Laboratory of Image Processing and Intelligent Control (Huazhong University of Science and Technology), Ministry of Education（图像处理与智能控制重点实验室（华中科技大学））
Stanford University（斯坦福大学）；Institute of High Performance Computing, Agency for Science, Technology and Research（科学技术研究局高性能计算研究所）；National University of Singapore（新加坡国立大学）
Neural attention, especially the self-attention made popular by the Transformer, has become the workhorse of state-of-the-art natural language processing (NLP) models. Very recent work suggests that the self-attention in the Transformer encodes syntactic information; Here, we show that self-attention scores encode semantics by considering sentiment analysis tasks. In contrast to gradient-based feature attribution methods, we propose a simple and effective Layer-wise Attention Tracing (LAT) method to analyze structured attention weights. We apply our method to Transformer models trained on two …
Baidu Inc.（百度公司）；University of Science and Technology of China（中国科学技术大学）
Recently, sentiment analysis has seen remarkable advance with the help of pre-training approaches. However, sentiment knowledge, such as sentiment words and aspect-sentiment pairs, is ignored in the process of pre-training, despite the fact that they are widely used in traditional sentiment analysis approaches. In this paper, we introduce Sentiment Knowledge Enhanced Pre-training (SKEP) in order to learn a unified sentiment representation for multiple sentiment analysis tasks. With the help of automatically-mined knowledge, SKEP conducts sentiment masking and constructs three sentiment knowled…
Sentiment in social media is increasingly considered as an important resource for customer segmentation, market understanding, and tackling other socio-economic issues. However, sentiment in social media is difficult to measure since user-generated content is usually short and informal. Although many traditional sentiment analysis methods have been proposed, identifying slang sentiment words remains untackled. One of the reasons is that slang sentiment words are not available in existing dictionaries or sentiment lexicons. To this end, we propose to build the first sentiment dictionary of slan…
Sentiment analysis, especially for long documents, plausibly requires methods capturing complex linguistics structures. To accommodate this, we propose a novel framework to exploit task-related discourse for the task of sentiment analysis. More specifically, we are combining the large-scale, sentiment-dependent MEGA-DT treebank with a novel neural architecture for sentiment prediction, based on a hybrid TreeLSTM hierarchical attention model. Experiments show that our framework using sentiment-related discourse augmentations for sentiment prediction enhances the overall performance for long doc…
Sentiment analysis seeks to identify the viewpoint(s) underlying a text span; an example application is classifying a movie review as "thumbs up" or "thumbs down". To determine this sentiment polarity, we propose a novel machine-learning method that applies text-categorization techniques to just the subjective portions of the document. Extracting these portions can be implemented using efficient techniques for finding minimum cuts in graphs; this greatly facilitates incorporation of cross-sentence contextual constraints.
University of Illinois at Chicago（伊利诺伊大学芝加哥分校）；University of Science and Technology of China（中国科学技术大学）
Sentiment lexicons are instrumental for sentiment analysis. One can use a set of sentiment words provided in a sentiment lexicon and a lexicon-based classifier to perform sentiment classification. One major issue with this approach is that many sentiment words are domain dependent. That is, they may be positive in some domains but negative in some others. We refer to this problem as domain polarity-changes of words. Detecting such words and correcting their sentiment for an application domain is very important. In this paper, we propose a graph-based technique to tackle this problem. Experimen…
We present a statistical parsing framework for sentence-level sentiment classification in this article. Unlike previous works that employ syntactic parsing results for sentiment analysis, we develop a statistical parser to directly analyze the sentiment structure of a sentence. We show that complicated phenomena in sentiment analysis (e.g., negation, intensification, and contrast) can be handled the same as simple and straightforward sentiment expressions in a unified and probabilistic way. We formulate the sentiment grammar upon Context-Free Grammars (CFGs), and provide a formal description o…
Harbin Institute of Technology（哈尔滨工业大学）；AI Lab of China Merchants Bank（招商银行人工智能实验室）
Multimodal sentiment analysis has attracted increasing attention and lots of models have been proposed. However, the performance of the state-of-the-art models decreases sharply when they are deployed in the real world. We find that the main reason is that real-world applications can only access the text outputs by the automatic speech recognition (ASR) models, which may be with errors because of the limitation of model capacity. Through further analysis of the ASR outputs, we find that in some cases the sentiment words, the key sentiment elements in the textual modality, are recognized as oth…
Neural methods for SA have led to quantitative improvements over previous approaches, but these advances are not always accompanied with a thorough analysis of the qualitative differences. Therefore, it is not clear what outstanding conceptual challenges for sentiment analysis remain. In this work, we attempt to discover what challenges still prove a problem for sentiment classifiers for English and to provide a challenging dataset. We collect the subset of sentences that an (oracle) ensemble of state-of-the-art sentiment classifiers misclassify and then annotate them for 18 linguistic and par…
The problem of aspect-based sentiment analysis deals with classifying sentiments (negative, neutral, positive) for a given aspect in a sentence. A traditional sentiment classification task involves treating the entire sentence as a text document and classifying sentiments based on all the words. Let us assume, we have a sentence such as "the acceleration of this car is fast, but the reliability is horrible". This can be a difficult sentence because it has two aspects with conflicting sentiments about the same entity. Considering machine learning techniques (or deep learning), how do we encode …
Nowadays, with the explosive growth of multimodal reviews on social media platforms, multimodal sentiment analysis has recently gained popularity because of its high relevance to these social media posts. Although most previous studies design various fusion frameworks for learning an interactive representation of multiple modalities, they fail to incorporate sentimental knowledge into inter-modality learning. This paper proposes a Multi-channel Attentive Graph Convolutional Network (MAGCN), consisting of two main components: cross-modality interactive learning and sentimental feature fusion. F…
Indian Institute of Technology Patna（印度理工学院巴特那分校）；Kyoto University（京都大学）
In this paper, we propose a two-layered multi-task attention based neural network that performs sentiment analysis through emotion analysis. The proposed approach is based on Bidirectional Long Short-Term Memory and uses Distributional Thesaurus as a source of external knowledge to improve the sentiment and emotion prediction. The proposed system has two levels of attention to hierarchically build a meaningful representation. We evaluate our system on the benchmark dataset of SemEval 2016 Task 6 and also compare it with the state-of-the-art systems on Stance Sentiment Emotion Corpus. Experimen…
The sentiment of a given emoji is traditionally calculated by averaging the ratings {-1, 0 or +1} given by various users to a given context where the emoji appears. However, using such formula complicates the statistical significance analysis particularly for low sample sizes. Here, we provide sentiment scores using odds and a sentiment mapping to a 4-icon scale. We show how odds ratio statistics leads to simpler sentiment analysis. Finally, we provide a list of sentiment scores with the often-missing exact p-values and CI for the most common emoji.
University of Amsterdam（阿姆斯特丹大学）；University College London（伦敦大学学院）
Vlogs provide a rich public source of data in a novel setting. This paper examined the continuous sentiment styles employed in 27,333 vlogs using a dynamic intra-textual approach to sentiment analysis. Using unsupervised clustering, we identified seven distinct continuous sentiment trajectories characterized by fluctuations of sentiment throughout a vlog's narrative time. We provide a taxonomy of these seven continuous sentiment styles and found that vlogs whose sentiment builds up towards a positive ending are the most prevalent in our sample. Gender was associated with preferences for differ…
University of Moratuwa（莫拉图瓦大学）；University of Colombo（科伦坡大学）
Analyzing the sentiments of legal opinions available in Legal Opinion Texts can facilitate several use cases such as legal judgement prediction, contradictory statements identification and party-based sentiment analysis. However, the task of developing a legal domain specific sentiment annotator is challenging due to resource constraints such as lack of domain specific labelled data and domain expertise. In this study, we propose novel techniques that can be used to develop a sentiment annotator for the legal domain while minimizing the need for manual annotations of data.
University of Southern Queensland（南昆士兰大学）；Lingnan University（岭南大学）
Sentiment analysis AKA opinion mining is one of the most widely used NLP applications to identify human intentions from their reviews. In the education sector, opinion mining is used to listen to student opinions and enhance their learning-teaching practices pedagogically. With advancements in sentiment annotation techniques and AI methodologies, student comments can be labelled with their sentiment orientation without much human intervention. In this review article, (1) we consider the role of emotional analysis in education from four levels: document level, sentence level, entity level, and …
Sentiment analysis as a sub-field of natural language processing has received increased attention in the past decade enabling organisations to more effectively manage their reputation through online media monitoring. Many drivers impact reputation, however, this thesis focuses only the aspect of financial performance and explores the gap with regards to financial sentiment analysis in a South African context. Results showed that pre-trained sentiment analysers are least effective for this task and that traditional lexicon-based and machine learning approaches are best suited to predict financi…
King Abdullah II School for Information Technology, The University of Jordan（约旦大学阿卜杜拉二世国王信息技术学院）
With the emergence of Web 2.0 technology and the expansion of on-line social networks, current Internet users have the ability to add their reviews, ratings and opinions on social media and on commercial and news web sites. Sentiment analysis aims to classify these reviews reviews in an automatic way. In the literature, there are numerous approaches proposed for automatic sentiment analysis for different language contexts. Each language has its own properties that makes the sentiment analysis more challenging. In this regard, this work presents a comprehensive survey of existing Arabic sentime…
Access to word-sentiment associations is useful for many applications, including sentiment analysis, stance detection, and linguistic analysis. However, manually assigning fine-grained sentiment association scores to words has many challenges with respect to keeping annotations consistent. We apply the annotation technique of Best-Worst Scaling to obtain real-valued sentiment association scores for words and phrases in three different domains: general English, English Twitter, and Arabic Twitter. We show that on all three domains the ranking of words by sentiment remains remarkably consistent …
IndoBERT-Sentiment: Context-Conditioned Sentiment Classification for Indonesian Text
SocialX；Center of Excellence SAKTI, Research Institute Intelligent Business & Sustainable Economy, Telkom University（卓越中心SAKTI，智能商业与可持续经济研究所，Telkom大学）；Biomedical Engineering Study Program, School of Electrical Engineering, Telkom University（生物医学工程研究项目，电气工程学院，Telkom大学）；Research Center for Smart Mechatronics, National Research and Innovation Agency (BRIN)（智能机电一体化研究中心，国家研究与创新署（BRIN））
One of the main difficulties in sentiment analysis of the Arabic language is the presence of the colloquialism. In this paper, we examine the effect of using objective words in conjunction with sentimental words on sentiment classification for the colloquial Arabic reviews, specifically Jordanian colloquial reviews. The reviews often include both sentimental and objective words, however, the most existing sentiment analysis models ignore the objective words as they are considered useless. In this work, we created two lexicons: the first includes the colloquial sentimental words and compound ph…
Peking University（北京大学）；University of California, Los Angeles（加州大学洛杉矶分校）
We propose SentiBERT, a variant of BERT that effectively captures compositional sentiment semantics. The model incorporates contextualized representation with binary constituency parse tree to capture semantic composition. Comprehensive experiments demonstrate that SentiBERT achieves competitive performance on phrase-level sentiment classification. We further demonstrate that the sentiment composition learned from the phrase-level annotations on SST can be transferred to other sentiment analysis tasks as well as related tasks, such as emotion classification tasks. Moreover, we conduct ablation…
School of Computing and Information Sciences（计算与信息科学学院）；Florida International University（佛罗里达国际大学）
Aspect based sentiment analysis (ABSA) can provide more detailed information than general sentiment analysis, because it aims to predict the sentiment polarities of the given aspects or entities in text. We summarize previous approaches into two subtasks: aspect-category sentiment analysis (ACSA) and aspect-term sentiment analysis (ATSA). Most previous approaches employ long short-term memory and attention mechanisms to predict the sentiment polarity of the concerned targets, which are often complicated and need more training time. We propose a model based on convolutional neural networks and …
Increasing attention has been drawn to the sentiment analysis of financial documents. The most popular examples of such documents include analyst reports and economic news, the analysis of which is frequently used to capture the trends in market sentiments. On the other hand, the significance of the role sentiment analysis plays in the financial domain has given rise to the efforts to construct a financial domain-specific sentiment lexicon. Sentiment lexicons lend a hand for solving various text mining tasks, such as unsupervised classification of text data, while alleviating the arduous human…
FinXABSA: Explainable Finance through Aspect-Based Sentiment Analysis
Asian Institute of Digital Finance（亚洲数字金融学院）；National University of Singapore（新加坡国立大学）；School of Computer Science and Engineering（计算机科学与工程学院）；Nanyang Technological University（南洋理工大学）；Institute of High Performance Computing (IHPC)（高性能计算研究所）；Agency for Science, Technology and Research (A*STAR)（新加坡科技研究局）；College of Design & Engineering（设计与工程学院）
In this study, we test transfer learning approach on Russian sentiment benchmark datasets using additional train sample created with distant supervision technique. We compare several variants of combining additional data with benchmark train samples. The best results were achieved using three-step approach of sequential training on general, thematic and original train samples. For most datasets, the results were improved by more than 3% to the current state-of-the-art methods. The BERT-NLI model treating sentiment classification problem as a natural language inference task reached the human le…
Do LLMs Think Fast and Slow? A Causal Study on Sentiment Analysis
University of Hong Kong（香港大学）；MPI & University of Toronto（马克斯·普朗克研究所与多伦多大学）；ETH Zürich（苏黎世联邦理工学院）；University of Michigan（密歇根大学）；MPI for Intelligent Systems（马克斯·普朗克智能系统研究所）
We investigate the novel task of online dispute detection and propose a sentiment analysis solution to the problem: we aim to identify the sequence of sentence-level sentiments expressed during a discussion and to use them as features in a classifier that predicts the DISPUTE/NON-DISPUTE label for the discussion as a whole. We evaluate dispute detection approaches on a newly created corpus of Wikipedia Talk page disputes and find that classifiers that rely on our sentiment tagging features outperform those that do not. The best model achieves a very promising F1 score of 0.78 and an accuracy o…
Aspect-based sentiment analysis aims to identify the sentiment polarity of a specific aspect in product reviews. We notice that about 30% of reviews do not contain obvious opinion words, but still convey clear human-aware sentiment orientation, which is known as implicit sentiment. However, recent neural network-based approaches paid little attention to implicit sentiment entailed in the reviews. To overcome this issue, we adopt Supervised Contrastive Pre-training on large-scale sentiment-annotated corpora retrieved from in-domain language resources. By aligning the representation of implicit …
University of Information Technology（信息技术大学）；Vietnam National University（越南国立大学）
The sentiment analysis task has various applications in practice. In the sentiment analysis task, words and phrases that represent positive and negative emotions are important. Finding out the words that represent the emotion from the text can improve the performance of the classification models for the sentiment analysis task. In this paper, we propose a methodology that combines the emotion lexicon with the classification model to enhance the accuracy of the models. Our experimental results show that the emotion lexicon combined with the classification model improves the performance of model…
LORIA UMR 7503（洛林信息学及其应用研究实验室）；University of Lorraine（洛林大学）
Textual sentiment analysis and emotion detection consists in retrieving the sentiment or emotion carried by a text or document. This task can be useful in many domains: opinion mining, prediction, feedbacks, etc. However, building a general purpose tool for doing sentiment analysis and emotion detection raises a number of issues, theoretical issues like the dependence to the domain or to the language but also pratical issues like the emotion representation for interoperability. In this paper we present our sentiment/emotion analysis tools, the way we propose to circumvent the di culties and th…
Vyatka State University（维亚特卡国立大学）；ITMO University（圣彼得堡国立信息技术机械与光学大学）
The main approaches to sentiment analysis are rule-based methods and ma-chine learning, in particular, deep neural network models with the Trans-former architecture, including BERT. The performance of neural network models in the tasks of sentiment analysis is superior to the performance of rule-based methods. The reasons for this situation remain unclear due to the poor interpretability of deep neural network models. One of the main keys to understanding the fundamental differences between the two approaches is the analysis of how sentiment lexicon is taken into account in neural network mode…
Aspect category sentiment analysis (ACSA) aims to predict the sentiment polarities of the aspect categories discussed in sentences. Since a sentence usually discusses one or more aspect categories and expresses different sentiments toward them, various attention-based methods have been developed to allocate the appropriate sentiment words for the given aspect category and obtain promising results. However, most of these methods directly use the given aspect category to find the aspect category-related sentiment words, which may cause mismatching between the sentiment words and the aspect categ…
As one of the most extensive social networking services, Twitter has more than 300 million active users as of 2022. Among its many functions, Twitter is now one of the go-to platforms for consumers to share their opinions about products or experiences, including flight services provided by commercial airlines. This study aims to measure customer satisfaction by analyzing sentiments of Tweets that mention airlines using a machine learning approach. Relevant Tweets are retrieved from Twitter's API and processed through tokenization and vectorization. After that, these processed vectors are passe…
Language Technologies Institute（语言技术研究所）；Carnegie Mellon University（卡内基梅隆大学）；Temasek Laboratories（淡马锡实验室）；NTU, Singapore（新加坡南洋理工大学）
Multimodal sentiment analysis is an increasingly popular research area, which extends the conventional language-based definition of sentiment analysis to a multimodal setup where other relevant modalities accompany language. In this paper, we pose the problem of multimodal sentiment analysis as modeling intra-modality and inter-modality dynamics. We introduce a novel model, termed Tensor Fusion Network, which learns both such dynamics end-to-end. The proposed approach is tailored for the volatile nature of spoken language in online videos as well as accompanying gestures and voice. In the expe…
Aspect-Level Obfuscated Sentiment in Thai Financial Disclosures and Its Impact on Abnormal Returns
Department of Linguistics, Faculty of Arts, Chulalongkorn University（语言学系，艺术学院，朱拉隆梭大学）；Sasin Graduate Institute of Business Administration, Chulalongkorn University（工商管理研究生院，朱拉隆梭大学）
University of Hamburg（汉堡大学）；Umeå University（于默奥大学）
Sentiment analysis has transitioned from classifying the sentiment of an entire sentence to providing the contextual information of what targets exist in a sentence, what sentiment the individual targets have, and what the causal words responsible for that sentiment are. However, this has led to elaborate requirements being placed on the datasets needed to train neural networks on the joint triplet task of determining an entity, its sentiment, and the causal words for that sentiment. Requiring this kind of data for training systems is problematic, as they suffer from stacking subjective annota…
Hong Kong University of Science and Technology（香港科技大学）；University of Southern California（南加州大学）；University of Hong Kong（香港大学）
In this paper, we propose a variational approach to unsupervised sentiment analysis. Instead of using ground truth provided by domain experts, we use target-opinion word pairs as a supervision signal. For example, in a document snippet "the room is big," (room, big) is a target-opinion word pair. These word pairs can be extracted by using dependency parsers and simple rules. Our objective function is to predict an opinion word given a target word while our ultimate goal is to learn a sentiment classifier. By introducing a latent variable, i.e., the sentiment polarity, to the objective function…
University of Oslo（奥斯陆大学）；University of the Basque Country UPV/EHU（巴斯克大学（UPV/EHU））；National Library of Sweden（瑞典国家图书馆）
This paper demonstrates how a graph-based semantic parser can be applied to the task of structured sentiment analysis, directly predicting sentiment graphs from text. We advance the state of the art on 4 out of 5 standard benchmark sets. We release the source code, models and predictions.
Norwegian University of Science and Technology（挪威科技大学）
The amount of opinionated data on the internet is rapidly increasing. More and more people are sharing their ideas and opinions in reviews, discussion forums, microblogs and general social media. As opinions are central in all human activities, sentiment analysis has been applied to gain insights in this type of data. There are proposed several approaches for sentiment classification. The major drawback is the lack of standardized solutions for classification and high-level visualization. In this study, a sentiment analyzer dashboard for online social networking analysis is proposed. This, to …
Language Technologies Research Center（语言技术研究中心）；International Institute of Information Technology, Hyderabad（海得拉巴国际信息技术学院）
The presented work aims at generating a systematically annotated corpus that can support the enhancement of sentiment analysis tasks in Telugu using word-level sentiment annotations. From OntoSenseNet, we extracted 11,000 adjectives, 253 adverbs, 8483 verbs and sentiment annotation is being done by language experts. We discuss the methodology followed for the polarity annotations and validate the developed resource. This work aims at developing a benchmark corpus, as an extension to SentiWordNet, and baseline accuracy for a model where lexeme annotations are applied for sentiment predictions. …
Bauman Moscow State Technical University（鲍曼莫斯科国立技术大学）；Lomonosov Moscow State University（罗蒙诺索夫莫斯科国立大学）
In this study, we test standard neural network architectures (CNN, LSTM, BiLSTM) and recently appeared BERT architectures on previous Russian sentiment evaluation datasets. We compare two variants of Russian BERT and show that for all sentiment tasks in this study the conversational variant of Russian BERT performs better. The best results were achieved by BERT-NLI model, which treats sentiment classification tasks as a natural language inference task. On one of the datasets, this model practically achieves the human level.
Insight Centre for Data Analytics（洞察数据分析中心）；National University of Ireland, Galway（爱尔兰国立大学戈尔韦分校）
We introduce FinLin, a novel corpus containing investor reports, company reports, news articles, and microblogs from StockTwits, targeting multiple entities stemming from the automobile industry and covering a 3-month period. FinLin was annotated with a sentiment score and a relevance score in the range [-1.0, 1.0] and [0.0, 1.0], respectively. The annotations also include the text spans selected for the sentiment, thus, providing additional insight into the annotators' reasoning. Overall, FinLin aims to complement the current knowledge by providing a novel and publicly available financial sen…
Lahore University of Management Sciences (LUMS)（拉合尔管理科学大学）；Islamic University（伊斯兰大学）
Social media platforms and online forums generate rapid and increasing amount of textual data. Businesses, government agencies, and media organizations seek to perform sentiment analysis on this rich text data. The results of these analytics are used for adapting marketing strategies, customizing products, security and various other decision makings. Sentiment analysis has been extensively studied and various methods have been developed for it with great success. These methods, however apply to texts written in a specific language. This limits applicability to a limited demographic and a speci…
Institute of statistical studies and research (ISSR), Cairo University（开罗大学统计研究与研究所）；Cairo University（开罗大学）
The rise of social media such as blogs and social networks has fueled interest in sentiment analysis. With the proliferation of reviews, ratings, recommendations and other forms of online expression, online opinion has turned into a kind of virtual currency for businesses looking to market their products, identify new opportunities and manage their reputations, therefore many are now looking to the field of sentiment analysis. In this paper, we present a feature-based sentence level approach for Arabic sentiment analysis. Our approach is using Arabic idioms/saying phrases lexicon as a key impo…
IBM Corporation（IBM公司）；North Carolina State University（北卡罗来纳州立大学）
Sentiments in opinionated text are often determined by both aspects and target words (or targets). We observe that targets and aspects interrelate in subtle ways, often yielding conflicting sentiments. Thus, a naive aggregation of sentiments from aspects and targets treated separately, as in existing sentiment analysis models, impairs performance. We propose Octa, an approach that jointly considers aspects and targets when inferring sentiments. To capture and quantify relationships between targets and context words, Octa uses a selective self-attention mechanism that handles implicit or missin…
The complexities of Arabic language in morphology, orthography and dialects makes sentiment analysis for Arabic more challenging. Also, text feature extraction from short messages like tweets, in order to gauge the sentiment, makes this task even more difficult. In recent years, deep neural networks were often employed and showed very good results in sentiment classification and natural language processing applications. Word embedding, or word distributing approach, is a current and powerful tool to capture together the closest words from a contextual text. In this paper, we describe how we co…
A general-audience introduction to the area of "sentiment analysis", the computational treatment of subjective, opinion-oriented language (an example application is determining whether a review is "thumbs up" or "thumbs down"). Some challenges, applications to business-intelligence tasks, and potential future directions are described.
Japan Advanced Institute of Science and Technology（日本北陆先端科学技术大学院大学）
This paper introduces a novel deep learning framework including a lexicon-based approach for sentence-level prediction of sentiment label distribution. We propose to first apply semantic rules and then use a Deep Convolutional Neural Network (DeepCNN) for character-level embeddings in order to increase information for word-level embedding. After that, a Bidirectional Long Short-Term Memory Network (Bi-LSTM) produces a sentence-wide feature representation from the word-level embedding. We evaluate our approach on three Twitter sentiment classification datasets. Experimental results show that ou…
We used a token-wise and document-wise sentiment analysis using both unsupervised and supervised models applied to both news and user reviews dataset. And our token-wise sentiment analysis found a statistically significant difference in sentiment between the two groups (both of which were very large N), our document-wise supervised sentiment analysis found no significant difference in sentiment.
