This work shows how to improve and interpret the commonly used dual encoder model for response suggestion in dialogue. We present an attentive dual encoder model that includes an attention mechanism on top of the extracted word-level features from two encoders, one for context and one for label respectively. To improve the interpretability in the dual encoder models, we design a novel regularization loss to minimize the mutual information between unimportant words and desired labels, in addition to the original attention method, so that important words are emphasized while unimportant words are de-emphasized. This can help not only with model interpretability, but can also further improve model accuracy. We propose an approximation method that uses a neural network to calculate the mutual information. Furthermore, by adding a residual layer between raw word embeddings and the final encoded context feature, word-level interpretability is preserved at the final prediction of the model. We compare the proposed model with existing methods for the dialogue response task on two public datasets (Persona and Ubuntu). The experiments demonstrate the effectiveness of the proposed model in terms of better Recall@1 accuracy and visualized interpretability.
Institute of Computing Technology, Chinese Academy of Sciences（中国科学院计算技术研究所）；University of Chinese Academy of Sciences（中国科学院大学）
In multi-turn dialogue generation, response is usually related with only a few contexts. Therefore, an ideal model should be able to detect these relevant contexts and produce a suitable response accordingly. However, the widely used hierarchical recurrent encoderdecoder models just treat all the contexts indiscriminately, which may hurt the following response generation process. Some researchers try to use the cosine similarity or the traditional attention mechanism to find the relevant contexts, but they suffer from either insufficient relevance assumption or position bias problem. In this p…
John A. Paulson School of Engineering and Applied Sciences（约翰·A·保尔森工程与应用科学学院）；Harvard University（哈佛大学）
Pretrained large language models (LLMs) are becoming increasingly powerful and ubiquitous in mainstream applications such as being a personal assistant, a dialogue model, etc. As these models become proficient in deducing user preferences and offering tailored assistance, there is an increasing concern about the ability of these models to influence, modify and in the extreme case manipulate user preference adversarially. The issue of lack of interpretability in these models in adversarial settings remains largely unsolved. This work tries to study adversarial behavior in user preferences from …
ESCoT: Towards Interpretable Emotional Support Dialogue Systems
School of Information, Renmin University of China（中国人民大学信息学院）；Mental Health Education and Counseling Center, Renmin University of China（中国人民大学心理健康教育与咨询中心）
End-to-end neural networks have achieved promising performances in natural language generation (NLG). However, they are treated as black boxes and lack interpretability. To address this problem, we propose a novel framework, heterogeneous rendering machines (HRM), that interprets how neural generators render an input dialogue act (DA) into an utterance. HRM consists of a renderer set and a mode switcher. The renderer set contains multiple decoders that vary in both structure and functionality. For every generation step, the mode switcher selects an appropriate decoder from the renderer set to …
ETH Zürich（苏黎世联邦理工学院）；Facebook AI Research（Facebook人工智能研究院）
Large language models can produce fluent dialogue but often hallucinate factual inaccuracies. While retrieval-augmented models help alleviate this issue, they still face a difficult challenge of both reasoning to provide correct knowledge and generating conversation simultaneously. In this work, we propose a modular model, Knowledge to Response (K2R), for incorporating knowledge into conversational agents, which breaks down this problem into two easier steps. K2R first generates a knowledge sequence, given a dialogue context, as an intermediate step. After this "reasoning step", the model then…
PRISMA: Preference-Reinforced Self-Training Approach for Interpretable Emotionally Intelligent Negotiation Dialogues
Department of Computer Science and Engineering, Indian Institute of Technology Patna, India（印度理工学院帕纳瓦分校计算机科学与工程系）；School of Artificial Intelligence and Data Science, Indian Institute of Technology Jodhpur, India（印度理工学院朱道尔分校人工智能与数据科学学院）
Fudan University（复旦大学）；National University of Singapore（新加坡国立大学）；King Abdullah University of Science and Technology（阿卜杜拉国王科技大学）
The task of dialogue generation aims to automatically provide responses given previous utterances. Tracking dialogue states is an important ingredient in dialogue generation for estimating users' intention. However, the \emph{expensive nature of state labeling} and the \emph{weak interpretability} make the dialogue state tracking a challenging problem for both task-oriented and non-task-oriented dialogue generation: For generating responses in task-oriented dialogues, state tracking is usually learned from manually annotated corpora, where the human annotation is expensive for training; for ge…
Grammatical Error Correction (GEC) should not focus only on high accuracy of corrections but also on interpretability for language learning. However, existing neural-based GEC models mainly aim at improving accuracy, and their interpretability has not been explored. A promising approach for improving interpretability is an example-based method, which uses similar retrieved examples to generate corrections. In addition, examples are beneficial in language learning, helping learners understand the basis of grammatically incorrect/correct texts and improve their confidence in writing. Therefore, …
DiaCDM: Cognitive Diagnosis in Teacher-Student Dialogues using the Initiation-Response-Evaluation Framework
Lab of Artificial Intelligence for Education, East China Normal University, China（人工智能教育实验室，华东师范大学，中国）；Shanghai Institute of Artificial Intelligence for Education, East China Normal University, China（人工智能教育上海研究院，华东师范大学，中国）；XR System Application Research Center, Nanchang Research Institute, Zhejiang University, China（XR系统应用研究中心，南昌研究所，浙江大学，中国）
Previous research on empathetic dialogue systems has mostly focused on generating responses given certain emotions. However, being empathetic not only requires the ability of generating emotional responses, but more importantly, requires the understanding of user emotions and replying appropriately. In this paper, we propose a novel end-to-end approach for modeling empathy in dialogue systems: Mixture of Empathetic Listeners (MoEL). Our model first captures the user emotions and outputs an emotion distribution. Based on this, MoEL will softly combine the output states of the appropriate Listen…
Recognition of social signals, from human facial expressions or prosody of speech, is a popular research topic in human-robot interaction studies. There is also a long line of research in the spoken dialogue community that investigates user satisfaction in relation to dialogue characteristics. However, very little research relates a combination of multimodal social signals and language features detected during spoken face-to-face human-robot interaction to the resulting user perception of a robot. In this paper we show how different emotional facial expressions of human users, in combination w…
Chinese Academy of Sciences（中国科学院）；University of Chinese Academy of Sciences（中国科学院大学）；Tencent（腾讯）；Institute of Computing Technology, CAS（中国科学院计算技术研究所）
Recently, improving the relevance and diversity of dialogue system has attracted wide attention. For a post x, the corresponding response y is usually diverse in the real-world corpus, while the conventional encoder-decoder model tends to output the high-frequency (safe but trivial) responses and thus is difficult to handle the large number of responding styles. To address these issues, we propose the Atom Responding Machine (ARM), which is based on a proposed encoder-composer-decoder network trained by a teacher-student framework. To enrich the generated responses, ARM introduces a large numb…
