Large language models can produce fluent dialogue but often hallucinate factual inaccuracies. While retrieval-augmented models help alleviate this issue, they still face a difficult challenge of both reasoning to provide correct knowledge and generating conversation simultaneously. In this work, we propose a modular model, Knowledge to Response (K2R), for incorporating knowledge into conversational agents, which breaks down this problem into two easier steps. K2R first generates a knowledge sequence, given a dialogue context, as an intermediate step. After this "reasoning step", the model then attends to its own generated knowledge sequence, as well as the dialogue context, to produce a final response. In detailed experiments, we find that such a model hallucinates less in knowledge-grounded dialogue tasks, and has advantages in terms of interpretability and modularity. In particular, it can be used to fuse QA and dialogue systems together to enable dialogue agents to give knowledgeable answers, or QA models to give conversational responses in a zero-shot setting.
Cue-CoT: Chain-of-thought Prompting for Responding to In-depth Dialogue Questions with LLMs
The Chinese University of Hong Kong（香港中文大学）；Harbin Institute of Technology, Shenzhen（哈尔滨工业大学（深圳））；Huawei Noah’s Ark Lab（华为诺亚方舟实验室）；National University of Singapore（新加坡国立大学）；Peng Cheng Laboratory（鹏城实验室）
ReSee: Responding through Seeing Fine-grained Visual Knowledge in Open-domain Dialogue
University of Chinese Academy of Sciences（中国科学院大学）；Huawei Noah’s Ark Lab（华为诺亚方舟实验室）；Huawei Technologies Ltd.（华为技术有限公司）；Beijing University of Post and Telecommunications（北京邮电大学）
Amelia Science, IPsoft R&D（Amelia Science，IPsoft 研发部）；Universität des Saarlandes（萨尔兰大学）
Despite end-to-end neural systems making significant progress in the last decade for task-oriented as well as chit-chat based dialogue systems, most dialogue systems rely on hybrid approaches which use a combination of rule-based, retrieval and generative approaches for generating a set of ranked responses. Such dialogue systems need to rely on a fallback mechanism to respond to out-of-domain or novel user queries which are not answerable within the scope of the dialog system. While, dialog systems today rely on static and unnatural responses like "I don't know the answer to that question" or …
The pre-trained conversational models still fail to capture the implicit commonsense (CS) knowledge hidden in the dialogue interaction, even though they were pre-trained with an enormous dataset. In order to build a dialogue agent with CS capability, we firstly inject external knowledge into a pre-trained conversational model to establish basic commonsense through efficient Adapter tuning (Section 4). Secondly, we propose the ``two-way learning'' method to enable the bidirectional relationship between CS knowledge and sentence pairs so that the model can generate a sentence given the CS triple…
Center for Artificial Intelligence Research (CAiRE)（人工智能研究中心（CAiRE））；The Hong Kong University of Science and Technology（香港科技大学）
Information-seeking dialogue systems, including knowledge identification and response generation, aim to respond to users with fluent, coherent, and informative responses based on users' needs, which. To tackle this challenge, we utilize data augmentation methods and several training techniques with the pre-trained language models to learn a general pattern of the task and thus achieve promising performance. In DialDoc21 competition, our system achieved 74.95 F1 score and 60.74 Exact Match score in subtask 1, and 37.72 SacreBLEU score in subtask 2. Empirical analysis is provided to explain the…
Autoregressive language models, which use deep learning to produce human-like texts, have become increasingly widespread. Such models are powering popular virtual assistants in areas like smart health, finance, and autonomous driving. While the parameters of these large language models are improving, concerns persist that these models might not work equally for all subgroups in society. Despite growing discussions of AI fairness across disciplines, there lacks systemic metrics to assess what equity means in dialogue systems and how to engage different populations in the assessment loop. Ground…
Dialogue systems without consistent responses are not fascinating. In this study, we build a dialogue system that can respond based on a given character setting (persona) to bring consistency. Considering the trend of the rapidly increasing scale of language models, we propose an approach that uses prompt-tuning, which has low learning costs, on pre-trained large-scale language models. The results of automatic and manual evaluations in English and Japanese show that it is possible to build a dialogue system with more natural and personalized responses using less computational resources than fi…
Allen Institute for Artificial Intelligence（艾伦人工智能研究所）；Seoul National University（首尔国立大学）；University of Washington（华盛顿大学）；Johns Hopkins University（约翰斯·霍普金斯大学）；Carnegie Mellon University（卡内基梅隆大学）
Most existing dialogue systems fail to respond properly to potentially unsafe user utterances by either ignoring or passively agreeing with them. To address this issue, we introduce ProsocialDialog, the first large-scale multi-turn dialogue dataset to teach conversational agents to respond to problematic content following social norms. Covering diverse unethical, problematic, biased, and toxic situations, ProsocialDialog contains responses that encourage prosocial behavior, grounded in commonsense social rules (i.e., rules-of-thumb, RoTs). Created via a human-AI collaborative framework, Prosoc…
Social chatbots have gained immense popularity, and their appeal lies not just in their capacity to respond to the diverse requests from users, but also in the ability to develop an emotional connection with users. To further develop and promote social chatbots, we need to concentrate on increasing user interaction and take into account both the intellectual and emotional quotient in the conversational agents. In this paper, we propose a multi-task framework that jointly identifies the emotion of a given dialogue and generates response in accordance to the identified emotion. We employ a BERT …
The task-oriented spoken dialogue system (SDS) aims to assist a human user in accomplishing a specific task (e.g., hotel booking). The dialogue management is a core part of SDS. There are two main missions in dialogue management: dialogue belief state tracking (summarising conversation history) and dialogue decision-making (deciding how to reply to the user). In this work, we only focus on devising a policy that chooses which dialogue action to respond to the user. The sequential system decision-making process can be abstracted into a partially observable Markov decision process (POMDP). Under…
Chinese Academy of Sciences（中国科学院）；University of Chinese Academy of Sciences（中国科学院大学）；Tencent（腾讯）；Institute of Computing Technology, CAS（中国科学院计算技术研究所）
Recently, improving the relevance and diversity of dialogue system has attracted wide attention. For a post x, the corresponding response y is usually diverse in the real-world corpus, while the conventional encoder-decoder model tends to output the high-frequency (safe but trivial) responses and thus is difficult to handle the large number of responding styles. To address these issues, we propose the Atom Responding Machine (ARM), which is based on a proposed encoder-composer-decoder network trained by a teacher-student framework. To enrich the generated responses, ARM introduces a large numb…
State-of-the-art neural dialogue systems excel at syntactic and semantic modelling of language, but often have a hard time establishing emotional alignment with the human interactant during a conversation. In this work, we bring Affect Control Theory (ACT), a socio-mathematical model of emotions for human-human interactions, to the neural dialogue generation setting. ACT makes predictions about how humans respond to emotional stimuli in social situations. Due to this property, ACT and its derivative probabilistic models have been successfully deployed in several applications of Human-Computer …
Responding with multi-modal content has been recognized as an essential capability for an intelligent conversational agent. In this paper, we introduce the MMDialog dataset to better facilitate multi-modal conversation. MMDialog is composed of a curated set of 1.08 million real-world dialogues with 1.53 million unique images across 4,184 topics. MMDialog has two main and unique advantages. First, it is the largest multi-modal conversation dataset by the number of dialogues by 88x. Second, it contains massive topics to generalize the open-domain. To build engaging dialogue system with this data…
University of Cambridge（剑桥大学）；DeepMind Technologies（深度思维科技）
In spoken dialogue systems, we aim to deploy artificial intelligence to build automated dialogue agents that can converse with humans. A part of this effort is the policy optimisation task, which attempts to find a policy describing how to respond to humans, in the form of a function taking the current state of the dialogue and returning the response of the system. In this paper, we investigate deep reinforcement learning approaches to solve this problem. Particular attention is given to actor-critic methods, off-policy reinforcement learning with experience replay, and various methods aimed a…
Hi Model, generating 'nice' instead of 'good' is not as bad as generating 'rice'! Towards Context and Semantic Infused Dialogue Generation Loss Function and Evaluation Metric
Indian Institute of Technology Patna（印度理工学院巴特那分校）；University of South Carolina（南卡罗来纳大学）；Indian Institute of Technology Bombay（印度理工学院孟买分校）
In communication, a human would recognize the emotion of an interlocutor and respond with an appropriate emotion, such as empathy and comfort. Toward developing a dialogue system with such a human-like ability, we propose a method to build a dialogue corpus annotated with two kinds of emotions. We collect dialogues from Twitter and annotate each utterance with the emotion that a speaker put into the utterance (expressed emotion) and the emotion that a listener felt after listening to the utterance (experienced emotion). We built a dialogue corpus in Japanese using this method, and its statisti…
How can we test whether state-of-the-art generative models, such as Blender and GPT-3, are good AI teachers, capable of replying to a student in an educational dialogue? Designing an AI teacher test is challenging: although evaluation methods are much-needed, there is no off-the-shelf solution to measuring pedagogical ability. This paper reports on a first attempt at an AI teacher test. We built a solution around the insight that you can run conversational agents in parallel to human teachers in real-world dialogues, simulate how different agents would respond to a student, and compare these c…
Most prior work on task-oriented dialogue systems are restricted to limited coverage of domain APIs. However, users oftentimes have requests that are out of the scope of these APIs. This work focuses on responding to these beyond-API-coverage user turns by incorporating external, unstructured knowledge sources. Our approach works in a pipelined manner with knowledge-seeking turn detection, knowledge selection, and response generation in sequence. We introduce novel data augmentation methods for the first two steps and demonstrate that the use of information extracted from dialogue context impr…
Many task-oriented dialogue systems use deep reinforcement learning (DRL) to learn policies that respond to the user appropriately and complete the tasks successfully. Training DRL agents with diverse dialogue trajectories prepare them well for rare user requests and unseen situations. One effective diversification method is to let the agent interact with a diverse set of learned user models. However, trajectories created by these artificial user models may contain generation errors, which can quickly propagate into the agent's policy. It is thus important to control the quality of the diversi…
Wangxuan Institute of Computer Technology, Peking University（北京大学王选计算机技术研究所）；Center for Data Science, AAIS, Peking University（北京大学人工智能研究院数据科学中心）；Microsoft Corporation（微软公司）；Beijing Academy of Artificial Intelligence (BAAI)（北京人工智能研究院）
Responding with knowledge has been recognized as an important capability for an intelligent conversational agent. Yet knowledge-grounded dialogues, as training data for learning such a response generation model, are difficult to obtain. Motivated by the challenge in practice, we consider knowledge-grounded dialogue generation under a natural assumption that only limited training examples are available. In such a low-resource setting, we devise a disentangled response decoder in order to isolate parameters that depend on knowledge-grounded dialogues from the entire generation model. By this mea…
Mental health counseling remains a major challenge in modern society due to cost, stigma, fear, and unavailability. We posit that generative artificial intelligence (AI) models designed for mental health counseling could help improve outcomes by lowering barriers to access. To this end, we have developed a deep learning (DL) dialogue system called Serena. The system consists of a core generative model and post-processing algorithms. The core generative model is a 2.7 billion parameter Seq2Seq Transformer fine-tuned on thousands of transcripts of person-centered-therapy (PCT) sessions. The seri…
Harbin Institute of Technology (Shenzhen)（哈尔滨工业大学（深圳））
A good empathetic dialogue system should first track and understand a user's emotion and then reply with an appropriate emotion. However, current approaches to this task either focus on improving the understanding of users' emotion or on proposing better responding strategies, and very few works consider both at the same time. Our work attempts to fill this vacancy. Inspired by task-oriented dialogue systems, we propose a novel empathetic response generation model with emotion-aware dialogue management. The emotion-aware dialogue management contains two parts: (1) Emotion state tracking mainta…
Information Sciences Institute, University of Southern California（南加州大学信息科学研究所）；Computer Science Department, University of California, Los Angeles（加州大学洛杉矶分校计算机科学系）
Ad hominem attacks are those that target some feature of a person's character instead of the position the person is maintaining. These attacks are harmful because they propagate implicit biases and diminish a person's credibility. Since dialogue systems respond directly to user input, it is important to study ad hominems in dialogue responses. To this end, we propose categories of ad hominems, compose an annotated dataset, and build a classifier to analyze human and dialogue system responses to English Twitter posts. We specifically compare responses to Twitter topics about marginalized commun…
University of Sheffield（谢菲尔德大学）；Utrecht University（乌得勒支大学）；Zhejiang Wanli University（浙江万里大学信息与智能工程学院）
Understanding speaker's feelings and producing appropriate responses with emotion connection is a key communicative skill for empathetic dialogue systems. In this paper, we propose a simple technique called Affective Decoding for empathetic response generation. Our method can effectively incorporate emotion signals during each decoding step, and can additionally be augmented with an auxiliary dual emotion encoder, which learns separate embeddings for the speaker and listener given the emotion base of the dialogue. Extensive empirical studies show that our models are perceived to be more empath…
University of Southampton（南安普顿大学）；Amazon Alexa AI（亚马逊Alexa人工智能）；Toshiba Research Europe（东芝欧洲研究公司）；Huawei Technologies（华为技术有限公司）；Toshiba Europe Limited（东芝欧洲有限公司）
Users of spoken dialogue systems (SDS) expect high quality interactions across a wide range of diverse topics. However, the implementation of SDS capable of responding to every conceivable user utterance in an informative way is a challenging problem. Multi-domain SDS must necessarily identify and deal with out-of-domain (OOD) utterances to generate appropriate responses as users do not always know in advance what domains the SDS can handle. To address this problem, we extend the current state-of-the-art in multi-domain SDS by estimating the topic of OOD utterances using external knowledge rep…
An Offline Mobile Conversational Agent for Mental Health Support: Learning from Emotional Dialogues and Psychological Texts with Student-Centered Evaluation
Department of Electrical Engineering and Computer Science, Indian Institute of Science Education and Research Bhopal（电子工程与计算机科学系，比哈尔印度科学教育与研究中心）
When Seekers Are Hard to Help: Evaluating Emotional Support Dialogue Systems in Worst-Case Interactions
Hubei Provincial Key Laboratory of Artificial Intelligence and Smart Learning（湖北人工智能与智能学习省级重点实验室）；National Language Resources Monitoring and Research Center for Network Media（网络媒体语言资源监测与研究中心）；School of Computer Science, Central China Normal University（华中师范大学计算机学院）；Faculty of Artificial Intelligence in Education, Central China Normal University（华中师范大学教育人工智能学院）；School of Chinese Language and Literature, Central China Normal University（华中师范大学中文语言文学学院）
Mitsubishi Electric Research Laboratories（三菱电机研究实验室）
End-to-end training of neural networks is a promising approach to automatic construction of dialog systems using a human-to-human dialog corpus. Recently, Vinyals et al. tested neural conversation models using OpenSubtitles. Lowe et al. released the Ubuntu Dialogue Corpus for researching unstructured multi-turn dialogue systems. Furthermore, the approach has been extended to accomplish task oriented dialogs to provide information properly with natural conversation. For example, Ghazvininejad et al. proposed a knowledge grounded neural conversation model [3], where the research is aiming at com…
The goal-oriented document-grounded dialogue aims at responding to the user query based on the dialogue context and supporting document. Existing studies tackle this problem by decomposing it into two sub-tasks: knowledge identification and response generation. However, such pipeline methods would unavoidably suffer from the error propagation issue. This paper proposes to unify these two sub-tasks via sequentially generating the grounding knowledge and the response. We further develop a prompt-connected multi-task learning strategy to model the characteristics and connections of different task…
One challenge for dialogue agents is to recognize feelings of the conversation partner and respond accordingly. In this work, RoBERTa-GPT2 is proposed for empathetic dialogue generation, where the pre-trained auto-encoding RoBERTa is utilised as encoder and the pre-trained auto-regressive GPT-2 as decoder. With the combination of the pre-trained RoBERTa and GPT-2, our model realizes a new state-of-the-art emotion accuracy. To enable the empathetic ability of RoBERTa-GPT2 model, we propose a commonsense knowledge and emotional concepts extractor, in which the commonsensible and emotional concep…
