The task of predicting dialog acts (DA) based on conversational dialog is a key component in the development of conversational agents. Accurately predicting DAs requires a precise modeling of both the conversation and the global tag dependencies. We leverage seq2seq approaches widely adopted in Neural Machine Translation (NMT) to improve the modelling of tag sequentiality. Seq2seq models are known to learn complex global dependencies while currently proposed approaches using linear conditional random fields (CRF) only model local tag dependencies. In this work, we introduce a seq2seq model tailored for DA classification using: a hierarchical encoder, a novel guided attention mechanism and beam search applied to both training and inference. Compared to the state of the art our model does not require handcrafted features and is trained end-to-end. Furthermore, the proposed approach achieves an unmatched accuracy score of 85% on SwDA, and state-of-the-art accuracy score of 91.6% on MRDA.
University of West Bohemia（西波希米亚大学）；Université de Lorraine（洛林大学）
In this paper we exploit cross-lingual models to enable dialogue act recognition for specific tasks with a small number of annotations. We design a transfer learning approach for dialogue act recognition and validate it on two different target languages and domains. We compute dialogue turn embeddings with both a CNN and multi-head self-attention model and show that the best results are obtained by combining all sources of transferred information. We further demonstrate that the proposed methods significantly outperform related cross-lingual DA recognition approaches.
Singapore Management University（新加坡管理大学）；Salesforce Research Asia（Salesforce亚洲研究院）；Institute for Infocomm Research, A*STAR（新加坡科技研究局资讯通信研究院）
Building an end-to-end conversational agent for multi-domain task-oriented dialogues has been an open challenge for two main reasons. First, tracking dialogue states of multiple domains is non-trivial as the dialogue agent must obtain complete states from all relevant domains, some of which might have shared slots among domains as well as unique slots specifically for one domain only. Second, the dialogue agent must also process various types of information across domains, including dialogue context, dialogue states, and database, to generate natural responses to users. Unlike the existing app…
A learning dialogue agent can infer its behaviour from interactions with the users. These interactions can be taken from either human-to-human or human-machine conversations. However, human interactions are scarce and costly, making learning from few interactions essential. One solution to speedup the learning process is to guide the agent's exploration with the help of an expert. We present in this paper several imitation learning strategies for dialogue policy where the guiding expert is a near-optimal handcrafted policy. We incorporate these strategies with state-of-the-art reinforcement le…
The dialogue-based relation extraction (DialogRE) task aims to predict the relations between argument pairs that appear in dialogue. Most previous studies utilize fine-tuning pre-trained language models (PLMs) only with extensive features to supplement the low information density of the dialogue by multiple speakers. To effectively exploit inherent knowledge of PLMs without extra layers and consider scattered semantic cues on the relation between the arguments, we propose a Guiding model with RelAtional Semantics using Prompt (GRASP). We adopt a prompt-based fine-tuning approach and capture re…
Ubiquitous Knowledge Processing Lab (UKP)（普适知识处理实验室（UKP））；Technische Universität Darmstadt (TUDa)（达姆施塔特工业大学（TUDa））
Recent dialogue coherence models use the coherence features designed for monologue texts, e.g. nominal entities, to represent utterances and then explicitly augment them with dialogue-relevant features, e.g., dialogue act labels. It indicates two drawbacks, (a) semantics of utterances is limited to entity mentions, and (b) the performance of coherence models strongly relies on the quality of the input dialogue act labels. We address these issues by introducing a novel approach to dialogue coherence assessment. We use dialogue act prediction as an auxiliary task in a multi-task learning scenari…
User Satisfaction Estimation (USE) is an important yet challenging task in goal-oriented conversational systems. Whether the user is satisfied with the system largely depends on the fulfillment of the user's needs, which can be implicitly reflected by users' dialogue acts. However, existing studies often neglect the sequential transitions of dialogue act or rely heavily on annotated dialogue act labels when utilizing dialogue acts to facilitate USE. In this paper, we propose a novel framework, namely USDA, to incorporate the sequential dynamics of dialogue acts for predicting user satisfaction…
Prior work has demonstrated that data augmentation is useful for improving dialogue state tracking. However, there are many types of user utterances, while the prior method only considered the simplest one for augmentation, raising the concern about poor generalization capability. In order to better cover diverse dialogue acts and control the generation quality, this paper proposes controllable user dialogue act augmentation (CUDA-DST) to augment user utterances with diverse behaviors. With the augmented data, different state trackers gain improvement and show better robustness, achieving the …
We describe a statistical approach for modeling dialogue acts in conversational speech, i.e., speech-act-like units such as Statement, Question, Backchannel, Agreement, Disagreement, and Apology. Our model detects and predicts dialogue acts based on lexical, collocational, and prosodic cues, as well as on the discourse coherence of the dialogue act sequence. The dialogue model is based on treating the discourse structure of a conversation as a hidden Markov model and the individual dialogue acts as observations emanating from the model states. Constraints on the likely sequence of dialogue act…
Good communication is indubitably the foundation of effective teamwork. Over time teams develop their own communication styles and often exhibit entrainment, a conversational phenomena in which humans synchronize their linguistic choices. This paper examines the problem of predicting team performance from embeddings learned from multiparty dialogues such that teams with similar conflict scores lie close to one another in vector space. Embeddings were extracted from three types of features: 1) dialogue acts 2) sentiment polarity 3) syntactic entrainment. Although all of these features can be us…
NTT Media Intelligence Laboratories, NTT Corporation（NTT公司NTT媒体情报实验室）
This paper presents a novel knowledge distillation method for dialogue sequence labeling. Dialogue sequence labeling is a supervised learning task that estimates labels for each utterance in the target dialogue document, and is useful for many applications such as dialogue act estimation. Accurate labeling is often realized by a hierarchically-structured large model consisting of utterance-level and dialogue-level networks that capture the contexts within an utterance and between utterances, respectively. However, due to its large model size, such a model cannot be deployed on resource-constra…
Huazhong University of Science and Technology（华中科技大学）；Pingan Property & Casualty Research（平安财产保险研究院）；Beijing Institute of Technology（北京理工大学）
Recently, topic-grounded dialogue system has attracted significant attention due to its effectiveness in predicting the next topic to yield better responses via the historical context and given topic sequence. However, almost all existing topic prediction solutions focus on only the current conversation and corresponding topic sequence to predict the next conversation topic, without exploiting other topic-guided conversations which may contain relevant topic-transitions to current conversation. To address the problem, in this paper we propose a novel approach, named Sequential Global Topic Att…
This paper introduces a new unsupervised approach for dialogue act induction. Given the sequence of dialogue utterances, the task is to assign them the labels representing their function in the dialogue. Utterances are represented as real-valued vectors encoding their meaning. We model the dialogue as Hidden Markov model with emission probabilities estimated by Gaussian mixtures. We use Gibbs sampling for posterior inference. We present the results on the standard Switchboard-DAMSL corpus. Our algorithm achieves promising results compared with strong supervised baselines and outperforms other …
In this paper, we present a statistical approach for dialogue act processing in the dialogue component of the speech-to-speech translation system \vm. Statistics in dialogue processing is used to predict follow-up dialogue acts. As an application example we show how it supports repair when unexpected dialogue states occur.
A Survey of the Evolution of Language Model-Based Dialogue Systems: Data, Task and Models
The Chinese University of Hong Kong（香港中文大学）；Huawei Noah Ark Lab（华为诺亚实验室）；MoE Key Laboratory of High Confidence Software Technologies, The Chinese University of Hong Kong（高可信软件技术重点实验室，香港中文大学）
Recent work in Dialogue Act classification has treated the task as a sequence labeling problem using hierarchical deep neural networks. We build on this prior work by leveraging the effectiveness of a context-aware self-attention mechanism coupled with a hierarchical recurrent neural network. We conduct extensive evaluations on standard Dialogue Act classification datasets and show significant improvement over state-of-the-art results on the Switchboard Dialogue Act (SwDA) Corpus. We also investigate the impact of different utterance-level representation learning methods and show that our meth…
Dialogue Act recognition associate dialogue acts (i.e., semantic labels) to utterances in a conversation. The problem of associating semantic labels to utterances can be treated as a sequence labeling problem. In this work, we build a hierarchical recurrent neural network using bidirectional LSTM as a base unit and the conditional random field (CRF) as the top layer to classify each utterance into its corresponding dialogue act. The hierarchical network learns representations at multiple levels, i.e., word level, utterance level, and conversation level. The conversation level representations a…
Classifying the general intent of the user utterance in a conversation, also known as Dialogue Act (DA), e.g., open-ended question, statement of opinion, or request for an opinion, is a key step in Natural Language Understanding (NLU) for conversational agents. While DA classification has been extensively studied in human-human conversations, it has not been sufficiently explored for the emerging open-domain automated conversational agents. Moreover, despite significant advances in utterance-level DA classification, full understanding of dialogue utterances requires conversational context. Ano…
As an essential component in task-oriented dialogue systems, dialogue state tracking (DST) aims to track human-machine interactions and generate state representations for managing the dialogue. Representations of dialogue states are dependent on the domain ontology and the user's goals. In several task-oriented dialogues with a limited scope of objectives, dialogue states can be represented as a set of slot-value pairs. As the capabilities of dialogue systems expand to support increasing naturalness in communication, incorporating dialogue act processing into dialogue model design becomes esse…
Jazan University（吉赞大学）；Cairo University（开罗大学）；Institute of Statistical Studies and Research（统计研究与研究所）
The ability to model and automatically detect dialogue act is an important step toward understanding spontaneous speech and Instant Messages. However, it has been difficult to infer a dialogue act from a surface utterance because it highly depends on the context of the utterance and speaker linguistic knowledge; especially in Arabic dialects. This paper proposes a statistical dialogue analysis model to recognize utterance's dialogue acts using a multi-classes hierarchical structure. The model can automatically acquire probabilistic discourse knowledge from a dialogue corpus were collected and …
Dialogue Act Recognition (DAR) is a challenging problem in dialogue interpretation, which aims to attach semantic labels to utterances and characterize the speaker's intention. Currently, many existing approaches formulate the DAR problem ranging from multi-classification to structured prediction, which suffer from handcrafted feature extensions and attentive contextual structural dependencies. In this paper, we consider the problem of DAR from the viewpoint of extending richer Conditional Random Field (CRF) structural dependencies without abandoning end-to-end training. We incorporate hierarc…
The Chinese University of Hong Kong（香港中文大学）；University of Virginia（弗吉尼亚大学）；Tencent AI Lab（腾讯人工智能实验室）；Shanghai AI Laboratory（上海人工智能实验室）
Despite recent progress in open-domain dialogue evaluation, how to develop automatic metrics remains an open problem. We explore the potential of dialogue evaluation featuring dialog act information, which was hardly explicitly modeled in previous methods. However, defined at the utterance level in general, dialog act is of coarse granularity, as an utterance can contain multiple segments possessing different functions. Hence, we propose segment act, an extension of dialog act from utterance level to segment level, and crowdsource a large-scale dataset for it. To utilize segment act flows, seq…
The recognition of emotion and dialogue acts enriches conversational analysis and help to build natural dialogue systems. Emotion interpretation makes us understand feelings and dialogue acts reflect the intentions and performative functions in the utterances. However, most of the textual and multi-modal conversational emotion corpora contain only emotion labels but not dialogue acts. To address this problem, we propose to use a pool of various recurrent neural models trained on a dialogue act corpus, with and without context. These neural models annotate the emotion corpora with dialogue act …
Hong Kong University of Science and Technology（香港科技大学）
Dialogue policy transfer enables us to build dialogue policies in a target domain with little data by leveraging knowledge from a source domain with plenty of data. Dialogue sentences are usually represented by speech-acts and domain slots, and the dialogue policy transfer is usually achieved by assigning a slot mapping matrix based on human heuristics. However, existing dialogue policy transfer methods cannot transfer across dialogue domains with different speech-acts, for example, between systems built by different companies. Also, they depend on either common slots or slot entropy, which ar…
For the task of recognizing dialogue acts, we are applying the Transformation-Based Learning (TBL) machine learning algorithm. To circumvent a sparse data problem, we extract values of well-motivated features of utterances, such as speaker direction, punctuation marks, and a new feature, called dialogue act cues, which we find to be more effective than cue phrases and word n-grams in practice. We present strategies for constructing a set of dialogue act cues automatically by minimizing the entropy of the distribution of dialogue acts in a training corpus, filtering out irrelevant dialogue act …
User simulation is essential for generating enough data to train a statistical spoken dialogue system. Previous models for user simulation suffer from several drawbacks, such as the inability to take dialogue history into account, the need of rigid structure to ensure coherent user behaviour, heavy dependence on a specific domain, the inability to output several user intentions during one dialogue turn, or the requirement of a summarized action space for tractability. This paper introduces a data-driven user simulator based on an encoder-decoder recurrent neural network. The model takes as inp…
There is an increasing demand for task-oriented dialogue systems which can assist users in various activities such as booking tickets and restaurant reservations. In order to complete dialogues effectively, dialogue policy plays a key role in task-oriented dialogue systems. As far as we know, the existing task-oriented dialogue systems obtain the dialogue policy through classification, which can assign either a dialogue act and its corresponding parameters or multiple dialogue acts without their corresponding parameters for a dialogue action. In fact, a good dialogue policy should construct mu…
BITS Pilani（比尔拉理工学院）；Maharaja Agrasen Institute of Technology（马哈拉贾·阿格拉森理工学院）；IIIT-Delhi（德里印度信息技术学院）
The onset of the COVID-19 pandemic has brought the mental health of people under risk. Social counselling has gained remarkable significance in this environment. Unlike general goal-oriented dialogues, a conversation between a patient and a therapist is considerably implicit, though the objective of the conversation is quite apparent. In such a case, understanding the intent of the patient is imperative in providing effective counselling in therapy sessions, and the same applies to a dialogue system as well. In this work, we take forward a small but an important step in the development of an a…
Dialogue act recognition is an important part of natural language understanding. We investigate the way dialogue act corpora are annotated and the learning approaches used so far. We find that the dialogue act is context-sensitive within the conversation for most of the classes. Nevertheless, previous models of dialogue act classification work on the utterance-level and only very few consider context. We propose a novel context-based learning method to classify dialogue acts using a character-level language model utterance representation, and we notice significant improvement. We evaluate this…
South China University of Technology（华南理工大学）；Ant Financial Service Group（蚂蚁金融服务集团）
Dialogue act recognition is a fundamental task for an intelligent dialogue system. Previous work models the whole dialog to predict dialog acts, which may bring the noise from unrelated sentences. In this work, we design a hierarchical model based on self-attention to capture intra-sentence and inter-sentence information. We revise the attention distribution to focus on the local and contextual semantic information by incorporating the relative position information between utterances. Based on the found that the length of dialog affects the performance, we introduce a new dialog segmentation m…
Machine learning approaches for building task-oriented dialogue systems require large conversational datasets with labels to train on. We are interested in building task-oriented dialogue systems from human-human conversations, which may be available in ample amounts in existing customer care center logs or can be collected from crowd workers. Annotating these datasets can be prohibitively expensive. Recently multiple annotated task-oriented human-machine dialogue datasets have been released, however their annotation schema varies across different collections, even for well-defined categories …
University of Hamburg（汉堡大学）；Foviatech GmbH（Foviatech 有限公司）
Many socio-linguistic cues are used in the conversational analysis, such as emotion, sentiment, and dialogue acts. One of the fundamental social cues is politeness, which linguistically possesses properties useful in conversational analysis. This short article presents some of the brief findings of polite emotional dialogue acts, where we can correlate the relational bonds between these socio-linguistics cues. We found that the utterances with emotion classes Anger and Disgust are more likely to be impolite while Happiness and Sadness to be polite. Similar phenomenon occurs with dialogue acts,…
Zhejiang University（浙江大学）；University of Illinois at Chicago（伊利诺伊大学芝加哥分校）；Tsinghua University（清华大学）
Dialogue Act (DA) classification is a challenging problem in dialogue interpretation, which aims to attach semantic labels to utterances and characterize the speaker's intention. Currently, many existing approaches formulate the DA classification problem ranging from multi-classification to structured prediction, which suffer from two limitations: a) these methods are either handcrafted feature-based or have limited memories. b) adversarial examples can't be correctly classified by traditional training methods. To address these issues, in this paper we first cast the problem into a question an…
Microsoft Research（微软研究院）；Carnegie Mellon University（卡内基梅隆大学）；University of Washington（华盛顿大学）
Language-guided robots must be able to both ask humans questions and understand answers. Much existing work focuses only on the latter. In this paper, we go beyond instruction following and introduce a two-agent task where one agent navigates and asks questions that a second, guiding agent answers. Inspired by theory of mind, we propose the Recursive Mental Model (RMM). The navigating agent models the guiding agent to simulate answers given candidate generated questions. The guiding agent in turn models the navigating agent to simulate navigation steps it would take to generate answers. We use…
University of Colorado Boulder（科罗拉多大学博尔德分校）；University of California Santa Cruz（加州大学圣克鲁兹分校）
In this paper, we introduce Dependency Dialogue Acts (DDA), a novel framework for capturing the structure of speaker-intentions in multi-party dialogues. DDA combines and adapts features from existing dialogue annotation frameworks, and emphasizes the multi-relational response structure of dialogues in addition to the dialogue acts and rhetorical relations. It represents the functional, discourse, and response structure in multi-party multi-threaded conversations. A few key features distinguish DDA from existing dialogue annotation frameworks such as SWBD-DAMSL and the ISO 24617-2 standard. Fi…
Dialogue act (DA) classification has been studied for the past two decades and has several key applications such as workflow automation and conversation analytics. Researchers have used, to address this problem, various traditional machine learning models, and more recently deep neural network models such as hierarchical convolutional neural networks (CNNs) and long short-term memory (LSTM) networks. In this paper, we introduce a new model architecture, directed-acyclic-graph LSTM (DAG-LSTM) for DA classification. A DAG-LSTM exploits the turn-taking structure naturally present in a multi-party…
Dialogue Act (DA) tagging is crucial for spoken language understanding systems, as it provides a general representation of speakers' intents, not bound to a particular dialogue system. Unfortunately, publicly available data sets with DA annotation are all based on different annotation schemes and thus incompatible with each other. Moreover, their schemes often do not cover all aspects necessary for open-domain human-machine interaction. In this paper, we propose a methodology to map several publicly available corpora to a subset of the ISO standard, in order to create a large task-independent …
Social coding platforms, such as GitHub, serve as laboratories for studying collaborative problem solving in open source software development; a key feature is their ability to support issue reporting which is used by teams to discuss tasks and ideas. Analyzing the dialogue between team members, as expressed in issue comments, can yield important insights about the performance of virtual teams. This paper presents a transfer learning approach for performing dialogue act classification on issue comments. Since no large labeled corpus of GitHub issue comments exists, employing transfer learning …
INESC-ID（里斯本系统与计算机工程研究所）；Instituto Superior Técnico（高等技术学院）；Universidade de Lisboa（里斯本大学）；Unbabel（Unbabel公司）
In this paper, we propose an end-to-end sentiment-aware conversational agent based on two models: a reply sentiment prediction model, which leverages the context of the dialogue to predict an appropriate sentiment for the agent to express in its reply; and a text generation model, which is conditioned on the predicted sentiment and the context of the dialogue, to produce a reply that is both context and sentiment appropriate. Additionally, we propose to use a sentiment classification model to evaluate the sentiment expressed by the agent during the development of the model. This allows us to e…
University of Aberdeen（阿伯丁大学）；University of Sheffield（谢菲尔德大学）；Utrecht University（乌得勒支大学）
Recognising dialogue acts (DA) is important for many natural language processing tasks such as dialogue generation and intention recognition. In this paper, we propose a dual-attention hierarchical recurrent neural network for DA classification. Our model is partially inspired by the observation that conversational utterances are normally associated with both a DA and a topic, where the former captures the social act and the latter describes the subject matter. However, such a dependency between DAs and topics has not been utilised by most existing systems for DA classification. With a novel d…
Singapore University of Technology and Design（新加坡科技设计大学）；Amazon Development Center Germany GmbH（亚马逊德国研发中心有限公司）
Existing approaches to Dialogue State Tracking (DST) rely on turn level dialogue state annotations, which are expensive to acquire in large scale. In call centers, for tasks like managing bookings or subscriptions, the user goal can be associated with actions (e.g.~API calls) issued by customer service agents. These action logs are available in large volumes and can be utilized for learning dialogue states. However, unlike turn-level annotations, such logged actions are only available sparsely across the dialogue, providing only a form of weak supervision for DST models. To efficiently learn D…
University of West Bohemia（西波西米亚大学）；LORIA UMR 7503（洛林计算机科学及其应用实验室（UMR 7503））
This paper deals with multi-lingual dialogue act (DA) recognition. The proposed approaches are based on deep neural networks and use word2vec embeddings for word representation. Two multi-lingual models are proposed for this task. The first approach uses one general model trained on the embeddings from all available languages. The second method trains the model on a single pivot language and a linear transformation method is used to project other languages onto the pivot language. The popular convolutional neural network and LSTM architectures with different set-ups are used as classifiers. To…
Dialogue policy learning, a subtask that determines the content of system response generation and then the degree of task completion, is essential for task-oriented dialogue systems. However, the unbalanced distribution of system actions in dialogue datasets often causes difficulty in learning to generate desired actions and responses. In this paper, we propose a retrieve-and-memorize framework to enhance the learning of system actions. Specially, we first design a neural context-aware retrieval module to retrieve multiple candidate system actions from the training set given a dialogue context…
In spite of the recent success of Dialogue Act (DA) classification, the majority of prior works focus on text-based classification with oracle transcriptions, i.e. human transcriptions, instead of Automatic Speech Recognition (ASR)'s transcriptions. In spoken dialog systems, however, the agent would only have access to noisy ASR transcriptions, which may further suffer performance degradation due to domain shift. In this paper, we explore the effectiveness of using both acoustic and textual signals, either oracle or ASR transcriptions, and investigate speaker domain adaptation for DA classific…
Text-based dialogues are now widely used to solve real-world problems. In cases where solution strategies are already known, they can sometimes be codified into workflows and used to guide humans or artificial agents through the task of helping clients. We introduce a new problem formulation that we call Workflow Discovery (WD) in which we are interested in the situation where a formal workflow may not yet exist. Still, we wish to discover the set of actions that have been taken to resolve a particular problem. We also examine a sequence-to-sequence (Seq2Seq) approach for this novel task. We p…
Virtual Mental Health Assistants (VMHAs) have become a prevalent method for receiving mental health counseling in the digital healthcare space. An assistive counseling conversation commences with natural open-ended topics to familiarize the client with the environment and later converges into more fine-grained domain-specific topics. Unlike other conversational systems, which are categorized as open-domain or task-oriented systems, VMHAs possess a hybrid conversational flow. These counseling bots need to comprehend various aspects of the conversation, such as dialogue-acts, intents, etc., to e…
Dialogue Act (DA) classification is the task of classifying utterances with respect to the function they serve in a dialogue. Existing approaches to DA classification model utterances without incorporating the turn changes among speakers throughout the dialogue, therefore treating it no different than non-interactive written text. In this paper, we propose to integrate the turn changes in conversations among speakers when modeling DAs. Specifically, we learn conversation-invariant speaker turn embeddings to represent the speaker turns in a conversation; the learned speaker turn embeddings are …
Thainguyen University (TNU)（太原大学（TNU））；University of Information and Communication Technology（信息与通信技术学院）；Vietnam National University, Hanoi (VNU)（河内越南国家大学（VNU））；University of Engineering and Technology（工程技术学院）
Dialog act identification plays an important role in understanding conversations. It has been widely applied in many fields such as dialogue systems, automatic machine translation, automatic speech recognition, and especially useful in systems with human-computer natural language dialogue interfaces such as virtual assistants and chatbots. The first step of identifying dialog act is identifying the boundary of the dialog act in utterances. In this paper, we focus on segmenting the utterance according to the dialog act boundaries, i.e. functional segments identification, for Vietnamese utteranc…
Foviatech GmbH（Foviatech有限公司）；University of Hamburg（汉堡大学）
Many socio-linguistic cues are used in conversational analysis, such as emotion, sentiment, and dialogue acts. One of the fundamental cues is politeness, which linguistically possesses properties such as social manners useful in conversational analysis. This article presents findings of polite emotional dialogue act associations, where we can correlate the relationships between the socio-linguistic cues. We confirm our hypothesis that the utterances with the emotion classes Anger and Disgust are more likely to be impolite. At the same time, Happiness and Sadness are more likely to be polite. A…
Dialogue act classification (DAC) is a critical task for spoken language understanding in dialogue systems. Prosodic features such as energy and pitch have been shown to be useful for DAC. Despite their importance, little research has explored neural approaches to integrate prosodic features into end-to-end (E2E) DAC models which infer dialogue acts directly from audio signals. In this work, we propose an E2E neural architecture that takes into account the need for characterizing prosodic phenomena co-occurring at different levels inside an utterance. A novel part of this architecture is a lea…
Research Center for Social Computing and Information Retrieval（社会计算与信息检索研究中心）；Harbin Institute of Technology（哈尔滨工业大学）
Classic pipeline models for task-oriented dialogue system require explicit modeling the dialogue states and hand-crafted action spaces to query a domain-specific knowledge base. Conversely, sequence-to-sequence models learn to map dialogue history to the response in current turn without explicit knowledge base querying. In this work, we propose a novel framework that leverages the advantages of classic pipeline and sequence-to-sequence models. Our framework models a dialogue state as a fixed-size distributed representation and use this representation to query a knowledge base via an attention …
