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arXiv 1906.03392cs.SIcs.CLcs.IR
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基于实时的批量情感分析的Facebook评论用户态度检测与预测

Detection and Prediction of Users Attitude Based on Real-Time and Batch Sentiment Analysis of Facebook Comments

Volgograd State Technical Univeristy, Computer Aided Design Department, Lenin avenue 28, 400005 Volgograd, Russia

Hieu Tran, Maxim Shcherbakov

摘要:

大多数人在社交网络(例如Facebook,Vkontakte)上有自己的账户,他们在那里表达自己对不同情况和事件的态度。Facebook只提供正面的标记作为喜欢按钮和分享。然而,重要的是要知道某个用户对帖子的立场,即使意见是负面的。从用户的评论中可以提取出积极、消极和中立的态度。关于积极,消极和中立意见的总体信息可以了解人们在某一位置的反应。此外,重要的是要知道在这段时间内态度如何变化。本文的贡献是一种新的方法,基于情感文本分析检测和预测负面和积极的模式,Facebook的评论,结合(i)实时的【形】情感文本分析模式发现和(ii)批量数据处理创建意见预测算法。为了进行预测,我们提出了两步算法,其中:(i)使用无监督聚类技术对模式进行聚类,以及(ii)基于从某个聚类中找到最近的模式进行趋势预测。案例研究表明,效率和准确性(平均。MAE = 0.008),并验证了该方法的实用性。此外,我们发现了三种类型的用户的态度模式,并描述他们。

英文摘要:

The most of the people have their account on social networks (e.g. Facebook, Vkontakte) where they express their attitude to different situations and events. Facebook provides only the positive mark as a like button and share. However, it is important to know the position of a certain user on posts even though the opinion is negative. Positive, negative and neutral attitude can be extracted from the comments of users. Overall information about positive, negative and neutral opinion can bring the understanding of how people react in a position. Moreover, it is important to know how attitude is changing during the time period. The contribution of the paper is a new method based on sentiment text analysis for detection and prediction negative and positive patterns for Facebook comments which combines (i) real-time sentiment text analysis for pattern discovery and (ii) batch data processing for creating opinion forecasting algorithm. To perform forecast we propose two-steps algorithm where: (i) patterns are clustered using unsupervised clustering techniques and (ii) trend prediction is performed based on finding the nearest pattern from the certain cluster. Case studies show the efficiency and accuracy (Avg. MAE = 0.008) of the proposed method and its practical applicability. Also, we discovered three types of users attitude patterns and described them.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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