arXivDaily arXiv每日学术速递 周一至周五更新
arXiv 2107.02175cs.CLcs.AI
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基于情感分析的社交媒体文本中消极因素识别

Identifying negativity factors from social media text corpus using sentiment analysis method

University of Balochistan(俾路支大学);SBK Women’s University Balochistan(俾路支SBK女子大学);Institute of Management Sciences(管理科学研究所)

Mohammad Aimal, Maheen Bakhtyar, Junaid Baber, Sadia Lakho, Umar Mohammad, Warda Ahmed, Jahanvash Karim

摘要:

自动情感分析在决策中起着重要的作用。许多组织花费大量预算通过手动查看他们的反馈/评论或推文来了解他们的客户满意度。自动情感分析可以给出针对任何事件、产品或活动接收到的评论的整体画面。通常,评论/推文被分为两个主要类别,即负面或正面。然而,负面评论过于抽象,无法理解基本原因或上下文。各组织有兴趣查明消极的确切原因。在这项研究中,我们分层地进入负面评论,并将它们与更多的类联系起来。推文是从Twitter和Facebook等社交媒体网站提取的。如果情感分析将任何推文分类为负面类别,则我们进一步尝试将该负面评论与更多可能的负面类别相关联。根据专家意见,负面评论/推文进一步分为8类。不同的机器学习算法进行评估,并报告其准确性。

英文摘要:

Automatic sentiment analysis play vital role in decision making. Many organizations spend a lot of budget to understand their customer satisfaction by manually going over their feedback/comments or tweets. Automatic sentiment analysis can give overall picture of the comments received against any event, product, or activity. Usually, the comments/tweets are classified into two main classes that are negative or positive. However, the negative comments are too abstract to understand the basic reason or the context. organizations are interested to identify the exact reason for the negativity. In this research study, we hierarchically goes down into negative comments, and link them with more classes. Tweets are extracted from social media sites such as Twitter and Facebook. If the sentiment analysis classifies any tweet into negative class, then we further try to associates that negative comments with more possible negative classes. Based on expert opinions, the negative comments/tweets are further classified into 8 classes. Different machine learning algorithms are evaluated and their accuracy are reported.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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