Sentiment analysis or opinion mining aims to determine attitudes, judgments and opinions of customers for a product or a service. This is a great system to help manufacturers or servicers know the satisfaction level of customers about their products or services. From that, they can have appropriate adjustments. We use a popular machine learning method, being Support Vector Machine, combine with the library in Waikato Environment for Knowledge Analysis (WEKA) to build Java web program which analyzes the sentiment of English comments belongs one in four types of woman products. That are dresses, handbags, shoes and rings. We have developed and test our system with a training set having 300 comments and a test set having 400 comments. The experimental results of the system about precision, recall and F measures for positive comments are 89.3%, 95.0% and 92,.1%; for negative comments are 97.1%, 78.5% and 86.8%; and for neutral comments are 76.7%, 86.2% and 81.2%.
Subjective and sentiment analysis have gained considerable attention recently. Most of the resources and systems built so far are done for English. The need for designing systems for other languages is increasing. This paper surveys different ways used for building systems for subjective and sentiment analysis for languages other than English. There are three different types of systems used for building these systems. The first (and the best) one is the language specific systems. The second type of systems involves reusing or transferring sentiment resources from English to the target language…
Nigerian English adaptation, Pidgin, has evolved over the years through multi-language code switching, code mixing and linguistic adaptation. While Pidgin preserves many of the words in the normal English language corpus, both in spelling and pronunciation, the fundamental meaning of these words have changed significantly. For example,'ginger' is not a plant but an expression of motivation and 'tank' is not a container but an expression of gratitude. The implication is that the current approach of using direct English sentiment analysis of social media text from Nigeria is sub-optimal, as it w…
Tweets are specific text data when compared to general text. Although sentiment analysis over tweets has become very popular in the last decade for English, it is still difficult to find huge annotated corpora for non-English languages. The recent rise of the transformer models in Natural Language Processing allows to achieve unparalleled performances in many tasks, but these models need a consequent quantity of text to adapt to the tweet domain. We propose the use of a multilingual transformer model, that we pre-train over English tweets and apply data-augmentation using automatic translation…
In multilingual societies like India, code-mixed social media texts comprise the majority of the Internet. Detecting the sentiment of the code-mixed user opinions plays a crucial role in understanding social, economic and political trends. In this paper, we propose an ensemble of character-trigrams based LSTM model and word-ngrams based Multinomial Naive Bayes (MNB) model to identify the sentiments of Hindi-English (Hi-En) code-mixed data. The ensemble model combines the strengths of rich sequential patterns from the LSTM model and polarity of keywords from the probabilistic ngram model to ide…
Code-mixing is a phenomenon which arises mainly in multilingual societies. Multilingual people, who are well versed in their native languages and also English speakers, tend to code-mix using English-based phonetic typing and the insertion of anglicisms in their main language. This linguistic phenomenon poses a great challenge to conventional NLP domains such as Sentiment Analysis, Machine Translation, and Text Summarization, to name a few. In this work, we focus on working out a plausible solution to the domain of Code-Mixed Sentiment Analysis. This work was done as participation in the SemEv…
The Super Characters method addresses sentiment analysis problems by first converting the input text into images and then applying 2D-CNN models to classify the sentiment. It achieves state of the art performance on many benchmark datasets. However, it is not as straightforward to apply in Latin languages as in Asian languages. Because the 2D-CNN model is designed to recognize two-dimensional images, it is better if the inputs are in the form of glyphs. In this paper, we propose SEW (Squared English Word) method generating a squared glyph for each English word by drawing Super Characters image…
The rapid production of data on the internet and the need to understand how users are feeling from a business and research perspective has prompted the creation of numerous automatic monolingual sentiment detection systems. More recently however, due to the unstructured nature of data on social media, we are observing more instances of multilingual and code-mixed texts. This development in content type has created a new demand for code-mixed sentiment analysis systems. In this study we collect, label and thus create a dataset of Persian-English code-mixed tweets. We then proceed to introduce a…
Understanding the sentiment of a comment from a video or an image is an essential task in many applications. Sentiment analysis of a text can be useful for various decision-making processes. One such application is to analyse the popular sentiments of videos on social media based on viewer comments. However, comments from social media do not follow strict rules of grammar, and they contain mixing of more than one language, often written in non-native scripts. Non-availability of annotated code-mixed data for a low-resourced language like Tamil also adds difficulty to this problem. To overcome …
Advancing Sentiment Analysis in Tamil-English Code-Mixed Texts: Challenges and Transformer-Based Solutions
Instituto Politécnico Nacional (IPN)（墨西哥国立理工学院）；Centro de Investigación en Computación (CIC)（计算机研究中心）；Escuela Superior de Ingeniería Mecánica y Eléctrica (ESIME)（机械与电气工程高等学院）
Analysis of informative contents and sentiments of social users has been attempted quite intensively in the recent past. Most of the systems are usable only for monolingual data and fails or gives poor results when used on data with code-mixing property. To gather attention and encourage researchers to work on this crisis, we prepared gold standard Bengali-English code-mixed data with language and polarity tag for sentiment analysis purposes. In this paper, we discuss the systems we prepared to collect and filter raw Twitter data. In order to reduce manual work while annotation, hybrid systems…
International Institute of Information Technology, Hyderabad（海得拉巴国际信息技术学院）
Sentiment analysis (SA) using code-mixed data from social media has several applications in opinion mining ranging from customer satisfaction to social campaign analysis in multilingual societies. Advances in this area are impeded by the lack of a suitable annotated dataset. We introduce a Hindi-English (Hi-En) code-mixed dataset for sentiment analysis and perform empirical analysis comparing the suitability and performance of various state-of-the-art SA methods in social media. In this paper, we introduce learning sub-word level representations in LSTM (Subword-LSTM) architecture instead of c…
As natural language processing systems become more widespread, it is necessary to address fairness issues in their implementation and deployment to ensure that their negative impacts on society are understood and minimized. However, there is limited work that studies fairness using a multilingual and intersectional framework or on downstream tasks. In this paper, we introduce four multilingual Equity Evaluation Corpora, supplementary test sets designed to measure social biases, and a novel statistical framework for studying unisectional and intersectional social biases in natural language proc…
Sentiment Analysis and other semantic tasks are commonly used for social media textual analysis to gauge public opinion and make sense from the noise on social media. The language used on social media not only commonly diverges from the formal language, but is compounded by codemixing between languages, especially in large multilingual societies like India. Traditional methods for learning semantic NLP tasks have long relied on end to end task specific training, requiring expensive data creation process, even more so for deep learning methods. This challenge is even more severe for resource sc…
This paper reports about our work in the NLP Tool Contest @ICON-2017, shared task on Sentiment Analysis for Indian Languages (SAIL) (code mixed). To implement our system, we have used a machine learning algo-rithm called Multinomial Naïve Bayes trained using n-gram and SentiWordnet features. We have also used a small SentiWordnet for English and a small SentiWordnet for Bengali. But we have not used any SentiWordnet for Hindi language. We have tested our system on Hindi-English and Bengali-English code mixed social media data sets released for the contest. The performance of our system is very…
National University of Ireland Galway（爱尔兰国立高威大学）；ULTRA Arts and Science College（ULTRA文理学院）；Eastern University, Sri Lanka（斯里兰卡东方大学）；Sri Sivasubramaniya Nadar College of Engineering（斯里西瓦苏布拉马尼亚·纳达尔工程学院）；Indian Institute of Information Technology and Management-Kerala（印度喀拉拉邦信息技术与管理学院）；Indian Institute of Information Technology Tiruchirappalli（印度蒂鲁吉拉伯利信息技术学院）；University of Moratuwa, Sri Lanka（斯里兰卡莫拉图瓦大学）
We present the results of the Dravidian-CodeMix shared task held at FIRE 2021, a track on sentiment analysis for Dravidian Languages in Code-Mixed Text. We describe the task, its organization, and the submitted systems. This shared task is the continuation of last year's Dravidian-CodeMix shared task held at FIRE 2020. This year's tasks included code-mixing at the intra-token and inter-token levels. Additionally, apart from Tamil and Malayalam, Kannada was also introduced. We received 22 systems for Tamil-English, 15 systems for Malayalam-English, and 15 for Kannada-English. The top system for…
University of Tunis El Manar（突尼斯马纳尔大学）；Nanyang Technological University（南洋理工大学）
Sentiment analysis is a task of natural language processing which has recently attracted increasing attention. However, sentiment analysis research has mainly been carried out for the English language. Although Arabic is ramping up as one of the most used languages on the Internet, only a few studies have focused on Arabic sentiment analysis so far. In this paper, we carry out an in-depth qualitative study of the most important research works in this context by presenting limits and strengths of existing approaches. In particular, we survey both approaches that leverage machine translation or …
Access to word-sentiment associations is useful for many applications, including sentiment analysis, stance detection, and linguistic analysis. However, manually assigning fine-grained sentiment association scores to words has many challenges with respect to keeping annotations consistent. We apply the annotation technique of Best-Worst Scaling to obtain real-valued sentiment association scores for words and phrases in three different domains: general English, English Twitter, and Arabic Twitter. We show that on all three domains the ranking of words by sentiment remains remarkably consistent …
University of Texas Health Science Center（得克萨斯大学健康科学中心）；Jadavpur University（贾达普大学）；IIIT Sri City（斯里城国际信息技术研究所）
Sentiment analysis is essential in many real-world applications such as stance detection, review analysis, recommendation system, and so on. Sentiment analysis becomes more difficult when the data is noisy and collected from social media. India is a multilingual country; people use more than one languages to communicate within themselves. The switching in between the languages is called code-switching or code-mixing, depending upon the type of mixing. This paper presents overview of the shared task on sentiment analysis of code-mixed data pairs of Hindi-English and Bengali-English collected fr…
As the type and the number of such venues increase, automated analysis of sentiment on textual resources has become an essential data mining task. In this paper, we investigate the problem of mining opinions on the collection of informal short texts. Both positive and negative sentiment strength of texts are detected. We focus on a non-English language that has few resources for text mining. This approach would help enhance the sentiment analysis in languages where a list of opinionated words does not exist. We propose a new method projects the text into dense and low dimensional feature vecto…
Malek-Ashtar University of Technology（马利克阿什塔尔理工大学）
Social media has been remarkably grown during the past few years. Nowadays, posting messages on social media websites has become one of the most popular Internet activities. The vast amount of user-generated content has made social media the most extensive data source of public opinion. Sentiment analysis is one of the techniques used to analyze user-generated data. The Persian language has specific features and thereby requires unique methods and models to be adopted for sentiment analysis, which are different from those in English language. Sentiment analysis in each language has specified p…
National University of Ireland Galway（爱尔兰国立大学戈尔韦分校）；ULTRA Arts and Science College（ULTRA艺术与科学学院）；Cardiff University（卡迪夫大学）；Indian Institute of Information Technology and Management-Kerala（印度喀拉拉邦信息技术与管理学院）
This paper describes the development of a multilingual, manually annotated dataset for three under-resourced Dravidian languages generated from social media comments. The dataset was annotated for sentiment analysis and offensive language identification for a total of more than 60,000 YouTube comments. The dataset consists of around 44,000 comments in Tamil-English, around 7,000 comments in Kannada-English, and around 20,000 comments in Malayalam-English. The data was manually annotated by volunteer annotators and has a high inter-annotator agreement in Krippendorff's alpha. The dataset contai…
University of Houston（休斯顿大学）；IIIT Delhi（印度德里信息技术学院）；IIIT Sri City（印度斯里城信息技术学院）；NTNU（挪威科技大学）；Wipro AI Labs（威普罗人工智能实验室）
In this paper, we present the results of the SemEval-2020 Task 9 on Sentiment Analysis of Code-Mixed Tweets (SentiMix 2020). We also release and describe our Hinglish (Hindi-English) and Spanglish (Spanish-English) corpora annotated with word-level language identification and sentence-level sentiment labels. These corpora are comprised of 20K and 19K examples, respectively. The sentiment labels are - Positive, Negative, and Neutral. SentiMix attracted 89 submissions in total including 61 teams that participated in the Hinglish contest and 28 submitted systems to the Spanglish competition. The …
The surge of social media use brings huge demand of multilingual sentiment analysis (MSA) for unveiling cultural difference. So far, traditional methods resorted to machine translation---translating texts in other languages to English, and then adopt the methods once worked in English. However, this paradigm is conditioned by the quality of machine translation. In this paper, we propose a new deep learning paradigm to assimilate the differences between languages for MSA. We first pre-train monolingual word embeddings separately, then map word embeddings in different spaces into a shared embedd…
Sentiment Analysis is a well-studied field of Natural Language Processing. However, the rapid growth of social media and noisy content within them poses significant challenges in addressing this problem with well-established methods and tools. One of these challenges is code-mixing, which means using different languages to convey thoughts in social media texts. Our group, with the name of IUST(username: TAHA), participated at the SemEval-2020 shared task 9 on Sentiment Analysis for Code-Mixed Social Media Text, and we have attempted to develop a system to predict the sentiment of a given code-…
National University Of Ireland Galway（爱尔兰国立高威大学）；Trinity college Dublin（都柏林圣三一学院）；Eastern University（东方大学）
Social media has penetrated into multilingual societies, however most of them use English to be a preferred language for communication. So it looks natural for them to mix their cultural language with English during conversations resulting in abundance of multilingual data, call this code-mixed data, available in todays' world.Downstream NLP tasks using such data is challenging due to the semantic nature of it being spread across multiple languages.One such Natural Language Processing task is sentiment analysis, for this we use an auto-regressive XLNet model to perform sentiment analysis on co…
Sentiment analysis is a process widely used in opinion mining campaigns conducted today. This phenomenon presents applications in a variety of fields, especially in collecting information related to the attitude or satisfaction of users concerning a particular subject. However, the task of managing such a process becomes noticeably more difficult when it is applied in cultures that tend to combine two languages in order to express ideas and thoughts. By interleaving words from two languages, the user can express with ease, but at the cost of making the text far less intelligible for those who …
LIMSI, CNRS, Université Paris-Saclay（LIMSI实验室，法国国家科学研究中心，巴黎-萨克雷大学）；Universitat Politècnica de València（瓦伦西亚理工大学）
This paper describes the participation of LIMSI UPV team in SemEval-2020 Task 9: Sentiment Analysis for Code-Mixed Social Media Text. The proposed approach competed in SentiMix Hindi-English subtask, that addresses the problem of predicting the sentiment of a given Hindi-English code-mixed tweet. We propose Recurrent Convolutional Neural Network that combines both the recurrent neural network and the convolutional network to better capture the semantics of the text, for code-mixed sentiment analysis. The proposed system obtained 0.69 (best run) in terms of F1 score on the given test data and a…
National Institute of Technology Silchar（西尔恰尔国立技术学院）
Sentiment Analysis is the process of deciphering what a sentence emotes and classifying them as either positive, negative, or neutral. In recent times, India has seen a huge influx in the number of active social media users and this has led to a plethora of unstructured text data. Since the Indian population is generally fluent in both Hindi and English, they end up generating code-mixed Hinglish social media text i.e. the expressions of Hindi language, written in the Roman script alongside other English words. The ability to adequately comprehend the notions in these texts is truly necessary.…
Insight SFI Research Centre for Data Analytics（Insight SFI数据分析研究中心）；Data Science Institute, National University of Ireland Galway（爱尔兰国立高威大学数据科学研究所）
Code mixing is a common phenomena in multilingual societies where people switch from one language to another for various reasons. Recent advances in public communication over different social media sites have led to an increase in the frequency of code-mixed usage in written language. In this paper, we present the Generative Morphemes with Attention (GenMA) Model sentiment analysis system contributed to SemEval 2020 Task 9 SentiMix. The system aims to predict the sentiments of the given English-Hindi code-mixed tweets without using word-level language tags instead inferring this automatically …
Entity-level sentiment analysis predicts the sentiment about entities mentioned in a given text. It is very useful in a business context to understand user emotions towards certain entities, such as products or companies. In this paper, we demonstrate how we developed an entity-level sentiment analysis system that analyzes English telephone conversation transcripts in contact centers to provide business insight. We present two approaches, one entirely based on the transformer-based DistilBERT model, and another that uses a convolutional neural network supplemented with some heuristic rules.
Neural methods for SA have led to quantitative improvements over previous approaches, but these advances are not always accompanied with a thorough analysis of the qualitative differences. Therefore, it is not clear what outstanding conceptual challenges for sentiment analysis remain. In this work, we attempt to discover what challenges still prove a problem for sentiment classifiers for English and to provide a challenging dataset. We collect the subset of sentences that an (oracle) ensemble of state-of-the-art sentiment classifiers misclassify and then annotate them for 18 linguistic and par…
This paper describes the participation of Amobee in the shared sentiment analysis task at SemEval 2018. We participated in all the English sub-tasks and the Spanish valence tasks. Our system consists of three parts: training task-specific word embeddings, training a model consisting of gated-recurrent-units (GRU) with a convolution neural network (CNN) attention mechanism and training stacking-based ensembles for each of the sub-tasks. Our algorithm reached 3rd and 1st places in the valence ordinal classification sub-tasks in English and Spanish, respectively.
We explore the task of sentiment analysis on Hinglish (code-mixed Hindi-English) tweets as participants of Task 9 of the SemEval-2020 competition, known as the SentiMix task. We had two main approaches: 1) applying transfer learning by fine-tuning pre-trained BERT models and 2) training feedforward neural networks on bag-of-words representations. During the evaluation phase of the competition, we obtained an F-score of 71.3% with our best model, which placed $4^{th}$ out of 62 entries in the official system rankings.
In this paper, we describe our system submitted for SemEval 2020 Task 9, Sentiment Analysis for Code-Mixed Social Media Text alongside other experiments. Our best performing system is a Transfer Learning-based model that fine-tunes "XLM-RoBERTa", a transformer-based multilingual masked language model, on monolingual English and Spanish data and Spanish-English code-mixed data. Our system outperforms the official task baseline by achieving a 70.1% average F1-Score on the official leaderboard using the test set. For later submissions, our system manages to achieve a 75.9% average F1-Score on the…
Faculty of Humanities and Social Sciences, University of Zagreb（萨格勒布大学人文与社会科学学院）
This paper presents a corpus annotated for the task of direct-speech extraction in Croatian. The paper focuses on the annotation of the quotation, co-reference resolution, and sentiment annotation in SETimes news corpus in Croatian and on the analysis of its language-specific differences compared to English. From this, a list of the phenomena that require special attention when performing these annotations is derived. The generated corpus with quotation features annotations can be used for multiple tasks in the field of Natural Language Processing.
Indian Institute of Technology Kanpur（印度理工学院坎普尔分校）
Sentiment Analysis of code-mixed text has diversified applications in opinion mining ranging from tagging user reviews to identifying social or political sentiments of a sub-population. In this paper, we present an ensemble architecture of convolutional neural net (CNN) and self-attention based LSTM for sentiment analysis of code-mixed tweets. While the CNN component helps in the classification of positive and negative tweets, the self-attention based LSTM, helps in the classification of neutral tweets, because of its ability to identify correct sentiment among multiple sentiment bearing units…
We introduce XED, a multilingual fine-grained emotion dataset. The dataset consists of human-annotated Finnish (25k) and English sentences (30k), as well as projected annotations for 30 additional languages, providing new resources for many low-resource languages. We use Plutchik's core emotions to annotate the dataset with the addition of neutral to create a multilabel multiclass dataset. The dataset is carefully evaluated using language-specific BERT models and SVMs to show that XED performs on par with other similar datasets and is therefore a useful tool for sentiment analysis and emotion …
One crucial aspect of sentiment analysis is negation handling, where the occurrence of negation can flip the sentiment of a sentence and negatively affects the machine learning-based sentiment classification. The role of negation in Arabic sentiment analysis has been explored only to a limited extent, especially for colloquial Arabic. In this paper, the author addresses the negation problem of machine learning-based sentiment classification for a colloquial Arabic language. To this end, we propose a simple rule-based algorithm for handling the problem; the rules were crafted based on observing…
National Library of Sweden（瑞典国家图书馆）；University of Oslo（奥斯陆大学）
Structured sentiment analysis attempts to extract full opinion tuples from a text, but over time this task has been subdivided into smaller and smaller sub-tasks, e,g,, target extraction or targeted polarity classification. We argue that this division has become counterproductive and propose a new unified framework to remedy the situation. We cast the structured sentiment problem as dependency graph parsing, where the nodes are spans of sentiment holders, targets and expressions, and the arcs are the relations between them. We perform experiments on five datasets in four languages (English, No…
University of Illinois at Chicago（伊利诺伊大学芝加哥分校）；Yahoo! Research（雅虎研究院）；Huawei Research America（华为美国研究院）
While existing machine learning models have achieved great success for sentiment classification, they typically do not explicitly capture sentiment-oriented word interaction, which can lead to poor results for fine-grained analysis at the snippet level (a phrase or sentence). Factorization Machine provides a possible approach to learning element-wise interaction for recommender systems, but they are not directly applicable to our task due to the inability to model contexts and word sequences. In this work, we develop two Position-aware Factorization Machines which consider word interaction, co…
Sentiment analysis of social media data consists of attitudes, assessments, and emotions which can be considered a way human think. Understanding and classifying the large collection of documents into positive and negative aspects are a very difficult task. Social networks such as Twitter, Facebook, and Instagram provide a platform in order to gather information about peoples sentiments and opinions. Considering the fact that people spend hours daily on social media and share their opinion on various different topics helps us analyze sentiments better. More and more companies are using social …
Fine-grained sentiment analysis attempts to extract sentiment holders, targets and polar expressions and resolve the relationship between them, but progress has been hampered by the difficulty of annotation. Targeted sentiment analysis, on the other hand, is a more narrow task, focusing on extracting sentiment targets and classifying their polarity.In this paper, we explore whether incorporating holder and expression information can improve target extraction and classification and perform experiments on eight English datasets. We conclude that jointly predicting target and polarity BIO labels …
Aix Marseille Université（艾克斯-马赛大学）；CNRS（法国国家科学研究中心）；ENSAM（法国国立高等工程技术学校）；Université de Toulon（土伦大学）
So far different studies have tackled the sentiment analysis in several domains such as restaurant and movie reviews. But, this problem has not been studied in scholarly book reviews which is different in terms of review style and size. In this paper, we propose to combine different features in order to be presented to a supervised classifiers which extract the opinion target expressions and detect their polarities in scholarly book reviews. We construct a labeled corpus for training and evaluating our methods in French book reviews. We also evaluate them on English restaurant reviews in order…
As one of the most extensive social networking services, Twitter has more than 300 million active users as of 2022. Among its many functions, Twitter is now one of the go-to platforms for consumers to share their opinions about products or experiences, including flight services provided by commercial airlines. This study aims to measure customer satisfaction by analyzing sentiments of Tweets that mention airlines using a machine learning approach. Relevant Tweets are retrieved from Twitter's API and processed through tokenization and vectorization. After that, these processed vectors are passe…
Punjab University College of Information Technology（旁遮普大学信息技术学院）；University of the Punjab（旁遮普大学）
Text mining is a broad field having sentiment mining as its important constituent in which we try to deduce the behavior of people towards a specific item, merchandise, politics, sports, social media comments, review sites etc. Out of many issues in sentiment mining, analysis and classification, one major issue is that the reviews and comments can be in different languages like English, Arabic, Urdu etc. Handling each language according to its rules is a difficult task. A lot of research work has been done in English Language for sentiment analysis and classification but limited sentiment anal…
