Using neural networks to generate replies in human-computer dialogue systems is attracting increasing attention over the past few years. However, the performance is not satisfactory: the neural network tends to generate safe, universally relevant replies which carry little meaning. In this paper, we propose a content-introducing approach to neural network-based generative dialogue systems. We first use pointwise mutual information (PMI) to predict a noun as a keyword, reflecting the main gist of the reply. We then propose seq2BF, a "sequence to backward and forward sequences" model, which generates a reply containing the given keyword. Experimental results show that our approach significantly outperforms traditional sequence-to-sequence models in terms of human evaluation and the entropy measure, and that the predicted keyword can appear at an appropriate position in the reply.
Since its inception in 2016, the Alexa Prize program has enabled hundreds of university students to explore and compete to develop conversational agents through the SocialBot Grand Challenge. The goal of the challenge is to build agents capable of conversing coherently and engagingly with humans on popular topics for 20 minutes, while achieving an average rating of at least 4.0/5.0. However, as conversational agents attempt to assist users with increasingly complex tasks, new conversational AI techniques and evaluation platforms are needed. The Alexa Prize TaskBot challenge, established in 202…
Machine Learning (ML) models are increasingly used to make critical decisions in real-world applications, yet they have become more complex, making them harder to understand. To this end, researchers have proposed several techniques to explain model predictions. However, practitioners struggle to use these explainability techniques because they often do not know which one to choose and how to interpret the results of the explanations. In this work, we address these challenges by introducing TalkToModel: an interactive dialogue system for explaining machine learning models through conversations…
Though great progress has been made for human-machine conversation, current dialogue system is still in its infancy: it usually converses passively and utters words more as a matter of response, rather than on its own initiatives. In this paper, we take a radical step towards building a human-like conversational agent: endowing it with the ability of proactively leading the conversation (introducing a new topic or maintaining the current topic). To facilitate the development of such conversation systems, we create a new dataset named DuConv where one acts as a conversation leader and the other…
Throughout a conversation, participants make choices that can orient the flow of the interaction. Such choices are particularly salient in the consequential domain of crisis counseling, where a difficulty for counselors is balancing between two key objectives: advancing the conversation towards a resolution, and empathetically addressing the crisis situation. In this work, we develop an unsupervised methodology to quantify how counselors manage this balance. Our main intuition is that if an utterance can only receive a narrow range of appropriate replies, then its likely aim is to advance the …
University of Amsterdam（阿姆斯特丹大学）；Microsoft（微软）；Ahold Delhaize（阿霍德德尔海兹）
Being able to generate informative and coherent dialogue responses is crucial when designing human-like open-domain dialogue systems. Encoder-decoder-based dialogue models tend to produce generic and dull responses during the decoding step because the most predictable response is likely to be a non-informative response instead of the most suitable one. To alleviate this problem, we propose to train the generation model in a bidirectional manner by adding a backward reasoning step to the vanilla encoder-decoder training. The proposed backward reasoning step pushes the model to produce more info…
Target-guided response generation enables dialogue systems to smoothly transition a conversation from a dialogue context toward a target sentence. Such control is useful for designing dialogue systems that direct a conversation toward specific goals, such as creating non-obtrusive recommendations or introducing new topics in the conversation. In this paper, we introduce a new technique for target-guided response generation, which first finds a bridging path of commonsense knowledge concepts between the source and the target, and then uses the identified bridging path to generate transition res…
Neural language models (LM) trained on diverse corpora are known to work well on previously seen entities, however, updating these models with dynamically changing entities such as place names, song titles and shopping items requires re-training from scratch and collecting full sentences containing these entities. We aim to address this issue, by introducing entity-aware language models (EALM), where we integrate entity models trained on catalogues of entities into the pre-trained LMs. Our combined language model adaptively adds information from the entity models into the pre-trained LM depend…
Existing open-domain human-computer conversation systems are typically passive: they either synthesize or retrieve a reply provided a human-issued utterance. It is generally presumed that humans should take the role to lead the conversation and introduce new content when a stalemate occurs, and that the computer only needs to "respond." In this paper, we propose StalemateBreaker, a conversation system that can proactively introduce new content when appropriate. We design a pipeline to determine when, what, and how to introduce new content during human-computer conversation. We further propose …
Triple GNNs: Introducing Syntactic and Semantic Information for Conversational Aspect-Based Quadruple Sentiment Analysis
Institute of Information Engineering, Chinese Academy of Sciences（中国科学院信息工程研究所）；School of Cyber Security, University of Chinese Academy of Sciences（中国科学院大学网络空间安全学院）；The National Computer Network Emergency Response Technical Team/Coordination Center of China（国家计算机网络应急技术处理协调中心）
Recent language models, especially those based on recurrent neural networks (RNNs), make it possible to generate natural language from a learned probability. Language generation has wide applications including machine translation, summarization, question answering, conversation systems, etc. Existing methods typically learn a joint probability of words conditioned on additional information, which is (either statically or dynamically) fed to RNN's hidden layer. In many applications, we are likely to impose hard constraints on the generated texts, i.e., a particular word must appear in the sente…
While the progress of machine translation of written text has come far in the past several years thanks to the increasing availability of parallel corpora and corpora-based training technologies, automatic translation of spoken text and dialogues remains challenging even for modern systems. In this paper, we aim to boost the machine translation quality of conversational texts by introducing a newly constructed Japanese-English business conversation parallel corpus. A detailed analysis of the corpus is provided along with challenging examples for automatic translation. We also experiment with a…
We describe Microsoft's conversational speech recognition system, in which we combine recent developments in neural-network-based acoustic and language modeling to advance the state of the art on the Switchboard recognition task. Inspired by machine learning ensemble techniques, the system uses a range of convolutional and recurrent neural networks. I-vector modeling and lattice-free MMI training provide significant gains for all acoustic model architectures. Language model rescoring with multiple forward and backward running RNNLMs, and word posterior-based system combination provide a 20% bo…
Human face-to-face conversation is an ideal model for human-computer dialogue. One of the major features of face-to-face communication is its multiplicity of communication channels that act on multiple modalities. To realize a natural multimodal dialogue, it is necessary to study how humans perceive information and determine the information to which humans are sensitive. A face is an independent communication channel that conveys emotional and conversational signals, encoded as facial expressions. We have developed an experimental system that integrates speech dialogue and facial animation, to…
Sun Yat-Sen University（中山大学）；Dark Matter AI Inc.（暗物质人工智能公司）
Target-guided open-domain conversation aims to proactively and naturally guide a dialogue agent or human to achieve specific goals, topics or keywords during open-ended conversations. Existing methods mainly rely on single-turn datadriven learning and simple target-guided strategy without considering semantic or factual knowledge relations among candidate topics/keywords. This results in poor transition smoothness and low success rate. In this work, we adopt a structured approach that controls the intended content of system responses by introducing coarse-grained keywords, attains smooth conve…
Applied AI Institute, Deakin University（迪肯大学应用人工智能研究所）
Introducing variability while maintaining coherence is a core task in learning to generate utterances in conversation. Standard neural encoder-decoder models and their extensions using conditional variational autoencoder often result in either trivial or digressive responses. To overcome this, we explore a novel approach that injects variability into neural encoder-decoder via the use of external memory as a mixture model, namely Variational Memory Encoder-Decoder (VMED). By associating each memory read with a mode in the latent mixture distribution at each timestep, our model can capture the …
School of Computer Science & Technology, Beijing Institute of Technology（北京理工大学计算机科学与技术学院）；Data Science Lab, JD.com（京东数据科学实验室）
Neural conversational models learn to generate responses by taking into account the dialog history. These models are typically optimized over the query-response pairs with a maximum likelihood estimation objective. However, the query-response tuples are naturally loosely coupled, and there exist multiple responses that can respond to a given query, which leads the conversational model learning burdensome. Besides, the general dull response problem is even worsened when the model is confronted with meaningless response training instances. Intuitively, a high-quality response not only responds t…
Ever since the successful application of sequence to sequence learning for neural machine translation systems, interest has surged in its applicability towards language generation in other problem domains. Recent work has investigated the use of these neural architectures towards modeling open-domain conversational dialogue, where it has been found that although these models are capable of learning a good distributional language model, dialogue coherence is still of concern. Unlike translation, conversation is much more a one-to-many mapping from utterance to a response, and it is even more pr…
University of Amsterdam（阿姆斯特丹大学）；Shandong University（山东大学）
Background Based Conversations (BBCs) have been introduced to help conversational systems avoid generating overly generic responses. In a BBC, the conversation is grounded in a knowledge source. A key challenge in BBCs is Knowledge Selection (KS): given a conversational context, try to find the appropriate background knowledge (a text fragment containing related facts or comments, etc.) based on which to generate the next response. Previous work addresses KS by employing attention and/or pointer mechanisms. These mechanisms use a local perspective, i.e., they select a token at a time based sol…
Computer Vision Center（计算机视觉中心）；PRHLT Research Center, Universitat Politècnica de València（瓦伦西亚理工大学PRHLT研究中心）；Universitat de Barcelona（巴塞罗那大学）
Although traditionally used in the machine translation field, the encoder-decoder framework has been recently applied for the generation of video and image descriptions. The combination of Convolutional and Recurrent Neural Networks in these models has proven to outperform the previous state of the art, obtaining more accurate video descriptions. In this work we propose pushing further this model by introducing two contributions into the encoding stage. First, producing richer image representations by combining object and location information from Convolutional Neural Networks and second, intr…
Institute of Automation, Chinese Academy of Science（中国科学院自动化研究所）；University of Chinese Academy of Science（中国科学院大学）；Microsoft China（微软中国）
Neural end-to-end TTS can generate very high-quality synthesized speech, and even close to human recording within similar domain text. However, it performs unsatisfactory when scaling it to challenging test sets. One concern is that the encoder-decoder with attention-based network adopts autoregressive generative sequence model with the limitation of "exposure bias" To address this issue, we propose two novel methods, which learn to predict future by improving agreement between forward and backward decoding sequence. The first one is achieved by introducing divergence regularization terms into…
While recent neural encoder-decoder models have shown great promise in modeling open-domain conversations, they often generate dull and generic responses. Unlike past work that has focused on diversifying the output of the decoder at word-level to alleviate this problem, we present a novel framework based on conditional variational autoencoders that captures the discourse-level diversity in the encoder. Our model uses latent variables to learn a distribution over potential conversational intents and generates diverse responses using only greedy decoders. We have further developed a novel varia…
