Target-guided open-domain conversation aims to proactively and naturally guide a dialogue agent or human to achieve specific goals, topics or keywords during open-ended conversations. Existing methods mainly rely on single-turn datadriven learning and simple target-guided strategy without considering semantic or factual knowledge relations among candidate topics/keywords. This results in poor transition smoothness and low success rate. In this work, we adopt a structured approach that controls the intended content of system responses by introducing coarse-grained keywords, attains smooth conversation transition through turn-level supervised learning and knowledge relations between candidate keywords, and drives an conversation towards an specified target with discourse-level guiding strategy. Specially, we propose a novel dynamic knowledge routing network (DKRN) which considers semantic knowledge relations among candidate keywords for accurate next topic prediction of next discourse. With the help of more accurate keyword prediction, our keyword-augmented response retrieval module can achieve better retrieval performance and more meaningful conversations. Besides, we also propose a novel dual discourse-level target-guided strategy to guide conversations to reach their goals smoothly with higher success rate. Furthermore, to push the research boundary of target-guided open-domain conversation to match real-world scenarios better, we introduce a new large-scale Chinese target-guided open-domain conversation dataset (more than 900K conversations) crawled from Sina Weibo. Quantitative and human evaluations show our method can produce meaningful and effective target-guided conversations, significantly improving over other state-of-the-art methods by more than 20% in success rate and more than 0.6 in average smoothness score.
Prior studies addressing target-oriented conversational tasks lack a crucial notion that has been intensively studied in the context of goal-oriented artificial intelligence agents, namely, planning. In this study, we propose the task of Target-Guided Open-Domain Conversation Planning (TGCP) task to evaluate whether neural conversational agents have goal-oriented conversation planning abilities. Using the TGCP task, we investigate the conversation planning abilities of existing retrieval models and recent strong generative models. The experimental results reveal the challenges facing current t…
Enhancing Target-Guided Proactive Dialogue Systems via Conversational Scenario Modeling and Intent-Keyword Bridging
School of Computer Science and Technology, Soochow University, China（苏州大学计算机科学与技术学院）；Jiangsu Key Lab of Language Computing, Suzhou（江苏省语言计算重点实验室）；School of Computer and Information Engineering, Henan Normal University, China（河南师范大学计算机与信息工程学院）
Information Sciences Institute, University of Southern California（南加州大学信息科学研究所）；Columbia University（哥伦比亚大学）；University of California Los Angeles（加州大学洛杉矶分校）
Having engaging and informative conversations with users is the utmost goal for open-domain conversational systems. Recent advances in transformer-based language models and their applications to dialogue systems have succeeded to generate fluent and human-like responses. However, they still lack control over the generation process towards producing contentful responses and achieving engaging conversations. To achieve this goal, we present \textbf{DiSCoL} (\textbf{Di}alogue \textbf{S}ystems through \textbf{Co}versational \textbf{L}ine guided response generation). DiSCoL is an open-domain dialog…
Brown University（布朗大学）；Microsoft Research AI（微软人工智能研究院）；Tsinghua University（清华大学）
Human conversations naturally evolve around related concepts and scatter to multi-hop concepts. This paper presents a new conversation generation model, ConceptFlow, which leverages commonsense knowledge graphs to explicitly model conversation flows. By grounding conversations to the concept space, ConceptFlow represents the potential conversation flow as traverses in the concept space along commonsense relations. The traverse is guided by graph attentions in the concept graph, moving towards more meaningful directions in the concept space, in order to generate more semantic and informative re…
Target-guided response generation enables dialogue systems to smoothly transition a conversation from a dialogue context toward a target sentence. Such control is useful for designing dialogue systems that direct a conversation toward specific goals, such as creating non-obtrusive recommendations or introducing new topics in the conversation. In this paper, we introduce a new technique for target-guided response generation, which first finds a bridging path of commonsense knowledge concepts between the source and the target, and then uses the identified bridging path to generate transition res…
PRCCF: A Persona-guided Retrieval and Causal-aware Cognitive Filtering Framework for Emotional Support Conversation
School of Computer Science and Engineering, Northeastern University, Shenyang, Liaoning, China（东北大学计算机科学与工程学院，沈阳，辽宁，中国）；Oracle Cloud Infrastructure, Oracle, Santa Clara, CA, United States（甲骨文云基础设施，甲骨文公司，圣克拉拉，加利福尼亚州，美国）
Virtual assistants such as Google Assistant, Alexa and Siri provide a conversational interface to a large number of services and APIs spanning multiple domains. Such systems need to support an ever-increasing number of services with possibly overlapping functionality. Furthermore, some of these services have little to no training data available. Existing public datasets for task-oriented dialogue do not sufficiently capture these challenges since they cover few domains and assume a single static ontology per domain. In this work, we introduce the the Schema-Guided Dialogue (SGD) dataset, conta…
Virtual Mental Health Assistants (VMHAs) have become a prevalent method for receiving mental health counseling in the digital healthcare space. An assistive counseling conversation commences with natural open-ended topics to familiarize the client with the environment and later converges into more fine-grained domain-specific topics. Unlike other conversational systems, which are categorized as open-domain or task-oriented systems, VMHAs possess a hybrid conversational flow. These counseling bots need to comprehend various aspects of the conversation, such as dialogue-acts, intents, etc., to e…
Sun Yat-sen University（中山大学）；Carnegie Mellon University（卡内基梅隆大学）；Microsoft Research AI（微软研究院人工智能）；Petuum Inc.（Petuum公司）
Many real-world open-domain conversation applications have specific goals to achieve during open-ended chats, such as recommendation, psychotherapy, education, etc. We study the problem of imposing conversational goals on open-domain chat agents. In particular, we want a conversational system to chat naturally with human and proactively guide the conversation to a designated target subject. The problem is challenging as no public data is available for learning such a target-guided strategy. We propose a structured approach that introduces coarse-grained keywords to control the intended content…
Rubric-Guided Process Reward for Stepwise Model Routing
University of Science and Technology of China（中国科学技术大学）；Southeast University（东南大学）；Institute of Artificial Intelligence, Hefei Comprehensive National Science Center（合肥综合性国家科学中心人工智能研究院）
GuideLLM: Exploring LLM-Guided Conversation with Applications in Autobiography Interviewing
Drexel University（德雷塞尔大学）；UNC Chapel Hill（北卡罗来纳大学教堂山分校）；Brown University（布朗大学）；UT Austin（德克萨斯大学奥斯汀分校）；New Jersey Institute of Technology（新泽西理工学院）；University of Pennsylvania（宾夕法尼亚大学）
Prompting and Evaluating Large Language Models for Proactive Dialogues: Clarification, Target-guided, and Non-collaboration
National University of Singapore（新加坡国立大学）；Singapore Management University（新加坡管理大学）；The Chinese University of Hong Kong（香港中文大学）；Sichuan University（四川大学）
The Hong Kong Polytechnic University（香港理工大学）；Shandong University（山东大学）
In recent years, conversational agents have provided a natural and convenient access to useful information in people's daily life, along with a broad and new research topic, conversational question answering (QA). Among the popular conversational QA tasks, conversational open-domain QA, which requires to retrieve relevant passages from the Web to extract exact answers, is more practical but less studied. The main challenge is how to well capture and fully explore the historical context in conversation to facilitate effective large-scale retrieval. The current work mainly utilizes history quest…
Alibaba-NTU Singapore Joint Research Institute, Nanyang Technological University (NTU), Singapore（阿里巴巴-南洋理工大学新加坡联合研究院，南洋理工大学）；Joint NTU-UBC Research Centre of Excellence in Active Living for the Elderly, NTU, Singapore（南洋理工大学-不列颠哥伦比亚大学积极老龄化卓越联合研究中心，南洋理工大学）；Alibaba Group, China（阿里巴巴集团）
We study the problem of imposing conversational goals/keywords on open-domain conversational agents, where the agent is required to lead the conversation to a target keyword smoothly and fast. Solving this problem enables the application of conversational agents in many real-world scenarios, e.g., recommendation and psychotherapy. The dominant paradigm for tackling this problem is to 1) train a next-turn keyword classifier, and 2) train a keyword-augmented response retrieval model. However, existing approaches in this paradigm have two limitations: 1) the training and evaluation datasets for n…
Beijing University of Posts and Telecommunications（北京邮电大学）；Hong Kong Baptist University（香港浸会大学）；Jilin University（吉林大学）
Rumors are rampant in the era of social media. Conversation structures provide valuable clues to differentiate between real and fake claims. However, existing rumor detection methods are either limited to the strict relation of user responses or oversimplify the conversation structure. In this study, to substantially reinforces the interaction of user opinions while alleviating the negative impact imposed by irrelevant posts, we first represent the conversation thread as an undirected interaction graph. We then present a Claim-guided Hierarchical Graph Attention Network for rumor classificatio…
The Art of Socratic Inquiry: A Framework for Proactive Template-Guided Therapeutic Conversation Generation
School of Information Science and Engineering, Lanzhou University（信息科学与工程学院，兰州大学）；School of Medical Technology, Beijing Institute of Technology（医学技术学院，北京理工大学）
Tsinghua University（清华大学）；Tencent Inc.（腾讯公司）；Beijing National Research Center for Information Science and Technology（北京信息科学与技术国家研究中心）；WeChat AI, Tencent Inc.（腾讯微信人工智能部）
How to build and use dialogue data efficiently, and how to deploy models in different domains at scale can be two critical issues in building a task-oriented dialogue system. In this paper, we propose a novel manual-guided dialogue scheme to alleviate these problems, where the agent learns the tasks from both dialogue and manuals. The manual is an unstructured textual document that guides the agent in interacting with users and the database during the conversation. Our proposed scheme reduces the dependence of dialogue models on fine-grained domain ontology, and makes them more flexible to ada…
Institute of Information Engineering, Chinese Academy of Sciences（中国科学院信息工程研究所）；School of Cyber Security, University of Chinese Academy of Sciences（中国科学院大学网络空间安全学院）
The emotion recognition in conversation (ERC) task aims to predict the emotion label of an utterance in a conversation. Since the dependencies between speakers are complex and dynamic, which consist of intra- and inter-speaker dependencies, the modeling of speaker-specific information is a vital role in ERC. Although existing researchers have proposed various methods of speaker interaction modeling, they cannot explore dynamic intra- and inter-speaker dependencies jointly, leading to the insufficient comprehension of context and further hindering emotion prediction. To this end, we design a no…
Gaoling School of Artificial Intelligence, Renmin University of China（中国人民大学高瓴人工智能学院）；Beijing Key Laboratory of Big Data Management and Analysis Methods（北京市大数据管理与分析方法重点实验室）；School of Information, Renmin University of China（中国人民大学信息学院）；Renmin University of China（中国人民大学）
Conversational recommender systems (CRS) aim to recommend high-quality items to users through interactive conversations. To develop an effective CRS, the support of high-quality datasets is essential. Existing CRS datasets mainly focus on immediate requests from users, while lack proactive guidance to the recommendation scenario. In this paper, we contribute a new CRS dataset named \textbf{TG-ReDial} (\textbf{Re}commendation through \textbf{T}opic-\textbf{G}uided \textbf{Dial}og). Our dataset has two major features. First, it incorporates topic threads to enforce natural semantic transitions t…
ConsistentChat: Building Skeleton-Guided Consistent Multi-Turn Dialogues for Large Language Models from Scratch
Chinese Information Processing Laboratory, Institute of Software, Chinese Academy of Sciences, Beijing, China（中国科学院软件研究所中文信息处理实验室）；University of Chinese Academy of Sciences, Beijing, China（中国科学院大学）
Emotion recognition in conversation (ERC) has attracted much attention in recent years for its necessity in widespread applications. Existing ERC methods mostly model the self and inter-speaker context separately, posing a major issue for lacking enough interaction between them. In this paper, we propose a novel Speaker and Position-Aware Graph neural network model for ERC (S+PAGE), which contains three stages to combine the benefits of both Transformer and relational graph convolution network (R-GCN) for better contextual modeling. Firstly, a two-stream conversational Transformer is presented…
