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arXiv 2309.11283cs.CL

奇趣巫师:用趣味事实丰富对话

The Wizard of Curiosities: Enriching Dialogues with Fun Facts

Universidade NOVA de Lisboa(里斯本新大学);NOVA LINCS(NOVA LINCS实验室)

Frederico Vicente, Rafael Ferreira, David Semedo, João Magalhães

AI总结:

本文针对烹饪和DIY领域的对话系统,提出在Amazon Alexa TaskBot多轮对话中引入经过策展的奇闻趣事,并通过超过1000次对话的A/B测试证明其能提升用户参与度和9.7%的平均相对评分。

摘要:

在对话中引入奇闻趣事是一种以愉快和令人享受的方式向对方传授新知识的方法。用与语境相关的奇闻趣事来丰富对话,可以改善用户对对话系统的感知及其整体用户体验。在本文中,我们介绍了一组经过策展的奇闻趣事,面向烹饪和DIY领域的对话。具体而言,我们使用了在Amazon Alexa TaskBot挑战赛背景下收集的真实人机对话,这是一个多模态、多轮次的对话场景。根据一项包含超过1000次对话的A/B测试,奇闻趣事不仅提高了用户参与度,还带来了平均9.7%的相对评分提升。

英文摘要:

Introducing curiosities in a conversation is a way to teach something new to the person in a pleasant and enjoyable way. Enriching dialogues with contextualized curiosities can improve the users' perception of a dialog system and their overall user experience. In this paper, we introduce a set of curated curiosities, targeting dialogues in the cooking and DIY domains. In particular, we use real human-agent conversations collected in the context of the Amazon Alexa TaskBot challenge, a multimodal and multi-turn conversational setting. According to an A/B test with over 1000 conversations, curiosities not only increase user engagement, but provide an average relative rating improvement of 9.7%.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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