While the progress of machine translation of written text has come far in the past several years thanks to the increasing availability of parallel corpora and corpora-based training technologies, automatic translation of spoken text and dialogues remains challenging even for modern systems. In this paper, we aim to boost the machine translation quality of conversational texts by introducing a newly constructed Japanese-English business conversation parallel corpus. A detailed analysis of the corpus is provided along with challenging examples for automatic translation. We also experiment with adding the corpus in a machine translation training scenario and show how the resulting system benefits from its use.
Sentence-level (SL) machine translation (MT) has reached acceptable quality for many high-resourced languages, but not document-level (DL) MT, which is difficult to 1) train with little amount of DL data; and 2) evaluate, as the main methods and data sets focus on SL evaluation. To address the first issue, we present a document-aligned Japanese-English conversation corpus, including balanced, high-quality business conversation data for tuning and testing. As for the second issue, we manually identify the main areas where SL MT fails to produce adequate translations in lack of context. We then …
We demonstrate, in this study, that an open-domain conversational system trained on idioms or figurative language generates more fitting responses to prompts containing idioms. Idioms are part of everyday speech in many languages, across many cultures, but they pose a great challenge for many Natural Language Processing (NLP) systems that involve tasks such as Information Retrieval (IR) and Machine Translation (MT), besides conversational AI. We utilize the Potential Idiomatic Expression (PIE)-English idioms corpus for the two tasks that we investigate: classification and conversation generati…
Neural Machine Translation with its significant results, still has a great problem: lack or absence of parallel corpus for many languages. This article suggests a method for generating considerable amount of parallel corpus for any language pairs, extracted from open source materials existing on the Internet. Parallel corpus contents will be derived from video subtitles. It needs a set of video titles, with some attributes like release date, rating, duration and etc. Process of finding and downloading subtitle pairs for desired language pairs is automated by using a crawler. Finally sentence p…
We present a simple yet effective method to train a named entity recognition (NER) model that operates on business telephone conversation transcripts that contain noise due to the nature of spoken conversation and artifacts of automatic speech recognition. We first fine-tune LUKE, a state-of-the-art Named Entity Recognition (NER) model, on a limited amount of transcripts, then use it as the teacher model to teach a smaller DistilBERT-based student model using a large amount of weakly labeled data and a small amount of human-annotated data. The model achieves high accuracy while also satisfying…
We present a corpus that encompasses the complete history of conversations between contributors to Wikipedia, one of the largest online collaborative communities. By recording the intermediate states of conversations---including not only comments and replies, but also their modifications, deletions and restorations---this data offers an unprecedented view of online conversation. This level of detail supports new research questions pertaining to the process (and challenges) of large-scale online collaboration. We illustrate the corpus' potential with two case studies that highlight new perspect…
University of Michigan（密歇根大学）；IBM Research AI（IBM研究院人工智能部门）；T.J. Watson Research Center（托马斯·J·沃森研究中心）
Disentangling conversations mixed together in a single stream of messages is a difficult task, made harder by the lack of large manually annotated datasets. We created a new dataset of 77,563 messages manually annotated with reply-structure graphs that both disentangle conversations and define internal conversation structure. Our dataset is 16 times larger than all previously released datasets combined, the first to include adjudication of annotation disagreements, and the first to include context. We use our data to re-examine prior work, in particular, finding that 80% of conversations in a …
Pre-trained contextualized embedding models such as BERT are a standard building block in many natural language processing systems. We demonstrate that the sentence-level representations produced by some off-the-shelf contextualized embedding models have a narrow distribution in the embedding space, and thus perform poorly for the task of identifying semantically similar questions in real-world English business conversations. We describe a method that uses appropriately tuned representations and a small set of exemplars to group questions of interest to business users in a visualization that c…
Recognizing non-standard entity types and relations, such as B2B products, product classes and their producers, in news and forum texts is important in application areas such as supply chain monitoring and market research. However, there is a decided lack of annotated corpora and annotation guidelines in this domain. In this work, we present a corpus study, an annotation schema and associated guidelines, for the annotation of product entity and company-product relation mentions. We find that although product mentions are often realized as noun phrases, defining their exact extent is difficult …
Aalto University（阿尔托大学）；University of Helsinki（赫尔辛基大学）
Creating open-domain chatbots requires large amounts of conversational data and related benchmark tasks to evaluate them. Standardized evaluation tasks are crucial for creating automatic evaluation metrics for model development; otherwise, comparing the models would require resource-expensive human evaluation. While chatbot challenges have recently managed to provide a plethora of such resources for English, resources in other languages are not yet available. In this work, we provide a starting point for Finnish open-domain chatbot research. We describe our collection efforts to create the Fin…
Charles University（查理大学）；Faculty of Mathematics and Physics（数学与物理学院）；Institute of Formal and Applied Linguistics（形式与应用语言学研究所）
We present a test corpus of audio recordings and transcriptions of presentations of students' enterprises together with their slides and web-pages. The corpus is intended for evaluation of automatic speech recognition (ASR) systems, especially in conditions where the prior availability of in-domain vocabulary and named entities is benefitable. The corpus consists of 39 presentations in English, each up to 90 seconds long. The speakers are high school students from European countries with English as their second language. We benchmark three baseline ASR systems on the corpus and show their impe…
With the spread of online social networks, it is more and more difficult to monitor all the user-generated content. Automating the moderation process of the inappropriate exchange content on Internet has thus become a priority task. Methods have been proposed for this purpose, but it can be challenging to find a suitable dataset to train and develop them. This issue is especially true for approaches based on information derived from the structure and the dynamic of the conversation. In this work, we propose an original framework, based on the Wikipedia Comment corpus, with comment-level abuse …
The uptake of deep learning in natural language generation (NLG) led to the release of both small and relatively large parallel corpora for training neural models. The existing data-to-text datasets are, however, aimed at task-oriented dialogue systems, and often thus limited in diversity and versatility. They are typically crowdsourced, with much of the noise left in them. Moreover, current neural NLG models do not take full advantage of large training data, and due to their strong generalizing properties produce sentences that look template-like regardless. We therefore present a new corpus …
A conversation corpus is essential to build interactive AI applications. However, the demographic information of the participants in such corpora is largely underexplored mainly due to the lack of individual data in many corpora. In this work, we analyze a Korean nationwide daily conversation corpus constructed by the National Institute of Korean Language (NIKL) to characterize the participation of different demographic (age and sex) groups in the corpus.
Existing conversational datasets consist either of written proxies for dialog or small-scale transcriptions of natural speech. We introduce 'Interview': a large-scale (105K conversations) media dialog dataset collected from news interview transcripts. Compared to existing large-scale proxies for conversational data, language models trained on our dataset exhibit better zero-shot out-of-domain performance on existing spoken dialog datasets, demonstrating its usefulness in modeling real-world conversations. 'Interview' contains speaker role annotations for each turn, facilitating the development…
Entity-level sentiment analysis predicts the sentiment about entities mentioned in a given text. It is very useful in a business context to understand user emotions towards certain entities, such as products or companies. In this paper, we demonstrate how we developed an entity-level sentiment analysis system that analyzes English telephone conversation transcripts in contact centers to provide business insight. We present two approaches, one entirely based on the transformer-based DistilBERT model, and another that uses a convolutional neural network supplemented with some heuristic rules.
University of Information Technology（信息技术大学）；Vietnam National University Ho Chi Minh City（胡志明市越南国家大学）
Machine reading comprehension (MRC) is a sub-field in natural language processing that aims to assist computers understand unstructured texts and then answer questions related to them. In practice, the conversation is an essential way to communicate and transfer information. To help machines understand conversation texts, we present UIT-ViCoQA, a new corpus for conversational machine reading comprehension in the Vietnamese language. This corpus consists of 10,000 questions with answers over 2,000 conversations about health news articles. Then, we evaluate several baseline approaches for conver…
Existing goal-oriented dialogue datasets focus mainly on identifying slots and values. However, customer support interactions in reality often involve agents following multi-step procedures derived from explicitly-defined company policies as well. To study customer service dialogue systems in more realistic settings, we introduce the Action-Based Conversations Dataset (ABCD), a fully-labeled dataset with over 10K human-to-human dialogues containing 55 distinct user intents requiring unique sequences of actions constrained by policies to achieve task success. We propose two additional dialog ta…
We present the first large scale corpus for entity resolution in email conversations (CEREC). The corpus consists of 6001 email threads from the Enron Email Corpus containing 36,448 email messages and 60,383 entity coreference chains. The annotation is carried out as a two-step process with minimal manual effort. Experiments are carried out for evaluating different features and performance of four baselines on the created corpus. For the task of mention identification and coreference resolution, a best performance of 59.2 F1 is reported, highlighting the room for improvement. An in-depth quali…
An Entity Linking system aligns the textual mentions of entities in a text to their corresponding entries in a knowledge base. However, deploying a neural entity linking system for efficient real-time inference in production environments is a challenging task. In this work, we present a neural entity linking system that connects the product and organization type entities in business conversations to their corresponding Wikipedia and Wikidata entries. The proposed system leverages Elasticsearch to ensure inference efficiency when deployed in a resource limited cloud machine, and obtains signifi…
IBM Research（IBM研究院）；New York University（纽约大学）；Johns Hopkins Bloomberg School of Public Health（约翰斯·霍普金斯大学布隆伯格公共卫生学院）
Public trust in medical information is crucial for successful application of public health policies such as vaccine uptake. This is especially true when the information is offered remotely, by chatbots, which have become increasingly popular in recent years. Here, we explore the challenging task of human-bot turn-level trust classification. We rely on a recently released data of observationally-collected (rather than crowdsourced) dialogs with VIRA chatbot, a COVID-19 Vaccine Information Resource Assistant. These dialogs are centered around questions and concerns about COVID-19 vaccines, where…
BetterUp Inc.（BetterUp公司）；University of Pennsylvania（宾夕法尼亚大学）；DrivenData Inc.（DrivenData公司）
People spend a substantial portion of their lives engaged in conversation, and yet our scientific understanding of conversation is still in its infancy. In this report we advance an interdisciplinary science of conversation, with findings from a large, novel, multimodal corpus of 1,656 recorded conversations in spoken English. This 7+ million word, 850 hour corpus totals over 1TB of audio, video, and transcripts, with moment-to-moment measures of vocal, facial, and semantic expression, along with an extensive survey of speaker post conversation reflections. We leverage the considerable scope o…
School of Computer Science and Statistics, Trinity College Dublin, University of Dublin（都柏林大学圣三一学院计算机科学与统计学院）；ADAPT Centre, Trinity College Dublin, University of Dublin（都柏林大学圣三一学院ADAPT中心）
A conversational system needs to know how to switch between topics to continue the conversation for a more extended period. For this topic detection from dialogue corpus has become an important task for a conversation and accurate prediction of conversation topics is important for creating coherent and engaging dialogue systems. In this paper, we proposed a topic detection approach with Parallel Latent Dirichlet Allocation (PLDA) Model by clustering a vocabulary of known similar words based on TF-IDF scores and Bag of Words (BOW) technique. In the experiment, we use K-mean clustering with Elbo…
For agents at a contact centre receiving calls, the most important piece of information is the reason for a given call. An agent cannot provide support on a call if they do not know why a customer is calling. In this paper we describe our implementation of a commercial system to detect Purpose of Call statements in English business call transcripts in real time. We present a detailed analysis of types of Purpose of Call statements and language patterns related to them, discuss an approach to collect rich training data by bootstrapping from a set of rules to a neural model, and describe a hybri…
Academia Sinica（中央研究院）；Carnegie Mellon University（卡内基梅隆大学）
Feeling emotion is a critical characteristic to distinguish people from machines. Among all the multi-modal resources for emotion detection, textual datasets are those containing the least additional information in addition to semantics, and hence are adopted widely for testing the developed systems. However, most of the textual emotional datasets consist of emotion labels of only individual words, sentences or documents, which makes it challenging to discuss the contextual flow of emotions. In this paper, we introduce EmotionLines, the first dataset with emotions labeling on all utterances in…
Ubuntu dialogue corpus is the largest public available dialogue corpus to make it feasible to build end-to-end deep neural network models directly from the conversation data. One challenge of Ubuntu dialogue corpus is the large number of out-of-vocabulary words. In this paper we proposed a method which combines the general pre-trained word embedding vectors with those generated on the task-specific training set to address this issue. We integrated character embedding into Chen et al's Enhanced LSTM method (ESIM) and used it to evaluate the effectiveness of our proposed method. For the task of …
Dialogue summarization is a challenging problem due to the informal and unstructured nature of conversational data. Recent advances in abstractive summarization have been focused on data-hungry neural models and adapting these models to a new domain requires the availability of domain-specific manually annotated corpus created by linguistic experts. We propose a zero-shot abstractive dialogue summarization method that uses discourse relations to provide structure to conversations, and then uses an out-of-the-box document summarization model to create final summaries. Experiments on the AMI and…
Harbin Institute of Technology（哈尔滨工业大学）；Baidu Inc.（百度公司）
In this paper, we provide a bilingual parallel human-to-human recommendation dialog dataset (DuRecDial 2.0) to enable researchers to explore a challenging task of multilingual and cross-lingual conversational recommendation. The difference between DuRecDial 2.0 and existing conversational recommendation datasets is that the data item (Profile, Goal, Knowledge, Context, Response) in DuRecDial 2.0 is annotated in two languages, both English and Chinese, while other datasets are built with the setting of a single language. We collect 8.2k dialogs aligned across English and Chinese languages (16.5…
University of Potsdam（波茨坦大学）；Volkswagen AG（大众汽车公司）
Fully data driven Chatbots for non-goal oriented dialogues are known to suffer from inconsistent behaviour across their turns, stemming from a general difficulty in controlling parameters like their assumed background personality and knowledge of facts. One reason for this is the relative lack of labeled data from which personality consistency and fact usage could be learned together with dialogue behaviour. To address this, we introduce a new labeled dialogue dataset in the domain of movie discussions, where every dialogue is based on pre-specified facts and opinions. We thoroughly validate t…
University of Denver（丹佛大学）；DreamFace Technologies, LLC（DreamFace科技有限公司）
This paper introduces RyanSpeech, a new speech corpus for research on automated text-to-speech (TTS) systems. Publicly available TTS corpora are often noisy, recorded with multiple speakers, or lack quality male speech data. In order to meet the need for a high quality, publicly available male speech corpus within the field of speech recognition, we have designed and created RyanSpeech which contains textual materials from real-world conversational settings. These materials contain over 10 hours of a professional male voice actor's speech recorded at 44.1 kHz. This corpus's design and pipeline…
Information Sciences Institute（信息科学研究所）；University of Southern California（南加州大学）
Effective dialogue involves grounding, the process of establishing mutual knowledge that is essential for communication between people. Modern dialogue systems are not explicitly trained to build common ground, and therefore overlook this important aspect of communication. Improvisational theater (improv) intrinsically contains a high proportion of dialogue focused on building common ground, and makes use of the yes-and principle, a strong grounding speech act, to establish coherence and an actionable objective reality. We collect a corpus of more than 26,000 yes-and turns, transcribing them f…
Bloomberg（彭博）；IIIT-Delhi（德里印度理工学院）；University of Washington（华盛顿大学）；University of Texas at Austin（德克萨斯大学奥斯汀分校）
Code-switching is the communication phenomenon where speakers switch between different languages during a conversation. With the widespread adoption of conversational agents and chat platforms, code-switching has become an integral part of written conversations in many multi-lingual communities worldwide. This makes it essential to develop techniques for summarizing and understanding these conversations. Towards this objective, we introduce abstractive summarization of Hindi-English code-switched conversations and develop the first code-switched conversation summarization dataset - GupShup, wh…
Tsinghua University（清华大学）；Beijing National Research Center for Information Science and Technology（北京信息科学与技术国家研究中心）
The research of knowledge-driven conversational systems is largely limited due to the lack of dialog data which consist of multi-turn conversations on multiple topics and with knowledge annotations. In this paper, we propose a Chinese multi-domain knowledge-driven conversation dataset, KdConv, which grounds the topics in multi-turn conversations to knowledge graphs. Our corpus contains 4.5K conversations from three domains (film, music, and travel), and 86K utterances with an average turn number of 19.0. These conversations contain in-depth discussions on related topics and natural transition …
Seoul National University（首尔国立大学）；Inha University（仁荷大学）
Intention identification is a core issue in dialog management. However, due to the non-canonicality of the spoken language, it is difficult to extract the content automatically from the conversation-style utterances. This is much more challenging for languages like Korean and Japanese since the agglutination between morphemes make it difficult for the machines to parse the sentence and understand the intention. To suggest a guideline for this problem, and to merge the issue flexibly with the neural paraphrasing systems introduced recently, we propose a structured annotation scheme for Korean q…
Mitsubishi Electric Research Laboratories（三菱电机研究实验室）
End-to-end training of neural networks is a promising approach to automatic construction of dialog systems using a human-to-human dialog corpus. Recently, Vinyals et al. tested neural conversation models using OpenSubtitles. Lowe et al. released the Ubuntu Dialogue Corpus for researching unstructured multi-turn dialogue systems. Furthermore, the approach has been extended to accomplish task oriented dialogs to provide information properly with natural conversation. For example, Ghazvininejad et al. proposed a knowledge grounded neural conversation model [3], where the research is aiming at com…
School of Informatics（信息学院）；University of Edinburgh（爱丁堡大学）
Conversational agents are gaining popularity with the increasing ubiquity of smart devices. However, training agents in a data driven manner is challenging due to a lack of suitable corpora. This paper presents a novel method for gathering topical, unstructured conversational data in an efficient way: self-dialogues through crowd-sourcing. Alongside this paper, we include a corpus of 3.6 million words across 23 topics. We argue the utility of the corpus by comparing self-dialogues with standard two-party conversations as well as data from other corpora.
Scaling Conversational Hungarian ASR: The BEA-Dialogue+ Corpus
Department of Telecommunications and Artificial Intelligence（电信与人工智能系）；Budapest University of Technology and Economics（布达佩斯技术与经济大学）；Speechtex Ltd.（Speechtex公司）；ELTE Research Centre for Linguistics（ELTE语言学研究中心）
Avaya（Avaya公司）；Wrocław University of Science and Technology（弗罗茨瓦夫理工大学）；Poznan University of Technology（波兹南理工大学）；AGH University of Science and Technology（AGH科技大学）
Avaya Conversational Intelligence(ACI) is an end-to-end, cloud-based solution for real-time Spoken Language Understanding for call centers. It combines large vocabulary, real-time speech recognition, transcript refinement, and entity and intent recognition in order to convert live audio into a rich, actionable stream of structured events. These events can be further leveraged with a business rules engine, thus serving as a foundation for real-time supervision and assistance applications. After the ingestion, calls are enriched with unsupervised keyword extraction, abstractive summarization, an…
Human conversations are complicated and building a human-like dialogue agent is an extremely challenging task. With the rapid development of deep learning techniques, data-driven models become more and more prevalent which need a huge amount of real conversation data. In this paper, we construct a large-scale real scenario Chinese E-commerce conversation corpus, JDDC, with more than 1 million multi-turn dialogues, 20 million utterances, and 150 million words. The dataset reflects several characteristics of human-human conversations, e.g., goal-driven, and long-term dependency among the context…
Stanford University（斯坦福大学）；Rakuten Institute of Technology（乐天技术研究所）；Google Brain（谷歌大脑）
In this paper we describe the Japanese-English Subtitle Corpus (JESC). JESC is a large Japanese-English parallel corpus covering the underrepresented domain of conversational dialogue. It consists of more than 3.2 million examples, making it the largest freely available dataset of its kind. The corpus was assembled by crawling and aligning subtitles found on the web. The assembly process incorporates a number of novel preprocessing elements to ensure high monolingual fluency and accurate bilingual alignments. We summarize its contents and evaluate its quality using human experts and baseline m…
Automatic evaluation of open-domain dialogue response generation is very challenging because there are many appropriate responses for a given context. Existing evaluation models merely compare the generated response with the ground truth response and rate many of the appropriate responses as inappropriate if they deviate from the ground truth. One approach to resolve this problem is to consider the similarity of the generated response with the conversational context. In this paper, we propose an automatic evaluation model based on that idea and learn the model parameters from an unlabeled conv…
Tencent AI Lab（腾讯人工智能实验室）；Soochow University（苏州大学）
Sentence function is an important linguistic feature referring to a user's purpose in uttering a specific sentence. The use of sentence function has shown promising results to improve the performance of conversation models. However, there is no large conversation dataset annotated with sentence functions. In this work, we collect a new Short-Text Conversation dataset with manually annotated SEntence FUNctions (STC-Sefun). Classification models are trained on this dataset to (i) recognize the sentence function of new data in a large corpus of short-text conversations; (ii) estimate a proper sen…
Data-driven, knowledge-grounded neural conversation models are capable of generating more informative responses. However, these models have not yet demonstrated that they can zero-shot adapt to updated, unseen knowledge graphs. This paper proposes a new task about how to apply dynamic knowledge graphs in neural conversation model and presents a novel TV series conversation corpus (DyKgChat) for the task. Our new task and corpus aids in understanding the influence of dynamic knowledge graphs on responses generation. Also, we propose a preliminary model that selects an output from two networks a…
You Never Know a Person, You Only Know Their Defenses: Detecting Levels of Psychological Defense Mechanisms in Supportive Conversations
University of Technology Sydney（悉尼技术大学）；Xi’an Jiaotong-Liverpool University（西安交通大学利物浦大学）；University of Utah（犹他大学）；The Hong Kong University of Science and Technology (Guangzhou)（香港科学与技术大学（广州））；Harvard University（哈佛大学）；The University of Sydney（悉尼大学）；ELLIS Institute Finland（芬兰ELLIS研究所）；University of Turku（图尔库大学）
We present the corpus called HealthCall. This was recorded in real-life conditions in the call center of Malakoff Humanis. It includes two separate audio channels, the first one for the customer and the second one for the agent. Each conversation was anonymized respecting the General Data Protection Regulation. This corpus includes a transcription of the spoken conversations and was divided into two sets: Train and Devel sets. Two important customer relationship management tasks were assessed on the HealthCall corpus: Automatic prediction of type of user requests and complaints detection. For …
