Recognizing non-standard entity types and relations, such as B2B products, product classes and their producers, in news and forum texts is important in application areas such as supply chain monitoring and market research. However, there is a decided lack of annotated corpora and annotation guidelines in this domain. In this work, we present a corpus study, an annotation schema and associated guidelines, for the annotation of product entity and company-product relation mentions. We find that although product mentions are often realized as noun phrases, defining their exact extent is difficult due to high boundary ambiguity and the broad syntactic and semantic variety of their surface realizations. We also describe our ongoing annotation effort, and present a preliminary corpus of English web and social media documents annotated according to the proposed guidelines.
College of Information and Computer Sciences（信息与计算机科学学院）；University of Massachusetts Amherst（马萨诸塞大学阿默斯特分校）
Universal schema jointly embeds knowledge bases and textual patterns to reason about entities and relations for automatic knowledge base construction and information extraction. In the past, entity pairs and relations were represented as learned vectors with compatibility determined by a scoring function, limiting generalization to unseen text patterns and entities. Recently, 'column-less' versions of Universal Schema have used compositional pattern encoders to generalize to all text patterns. In this work we take the next step and propose a 'row-less' model of universal schema, removing expli…
We present a simple yet effective method to train a named entity recognition (NER) model that operates on business telephone conversation transcripts that contain noise due to the nature of spoken conversation and artifacts of automatic speech recognition. We first fine-tune LUKE, a state-of-the-art Named Entity Recognition (NER) model, on a limited amount of transcripts, then use it as the teacher model to teach a smaller DistilBERT-based student model using a large amount of weakly labeled data and a small amount of human-annotated data. The model achieves high accuracy while also satisfying…
Universal schema (USchema) assumes that two sentence patterns that share the same entity pairs are similar to each other. This assumption is widely adopted for solving various types of relation extraction (RE) tasks. Nevertheless, each sentence pattern could contain multiple facets, and not every facet is similar to all the facets of another sentence pattern co-occurring with the same entity pair. To address the violation of the USchema assumption, we propose multi-facet universal schema that uses a neural model to represent each sentence pattern as multiple facet embeddings and encourage one …
National Key Laboratory for Multimedia Information Processing, Peking University（北京大学多媒体信息处理全国重点实验室）
Joint entity and relation extraction (JERE) is one of the most important tasks in information extraction. However, most existing works focus on sentence-level coarse-grained JERE, which have limitations in real-world scenarios. In this paper, we construct a large-scale document-level fine-grained JERE dataset DocRED-FE, which improves DocRED with Fine-Grained Entity Type. Specifically, we redesign a hierarchical entity type schema including 11 coarse-grained types and 119 fine-grained types, and then re-annotate DocRED manually according to this schema. Through comprehensive experiments we fin…
An Entity Linking system aligns the textual mentions of entities in a text to their corresponding entries in a knowledge base. However, deploying a neural entity linking system for efficient real-time inference in production environments is a challenging task. In this work, we present a neural entity linking system that connects the product and organization type entities in business conversations to their corresponding Wikipedia and Wikidata entries. The proposed system leverages Elasticsearch to ensure inference efficiency when deployed in a resource limited cloud machine, and obtains signifi…
In entity linking, mentions of named entities in raw text are disambiguated against a knowledge base (KB). This work focuses on linking to unseen KBs that do not have training data and whose schema is unknown during training. Our approach relies on methods to flexibly convert entities from arbitrary KBs with several attribute-value pairs into flat strings, which we use in conjunction with state-of-the-art models for zero-shot linking. To improve the generalization of our model, we use two regularization schemes based on shuffling of entity attributes and handling of unseen attributes. Experime…
We conducted a human subject study of named entity recognition on a noisy corpus of conversational music recommendation queries, with many irregular and novel named entities. We evaluated the human NER linguistic behaviour in these challenging conditions and compared it with the most common NER systems nowadays, fine-tuned transformers. Our goal was to learn about the task to guide the design of better evaluation methods and NER algorithms. The results showed that NER in our context was quite hard for both human and algorithms under a strict evaluation schema; humans had higher precision, whil…
Product market demand analysis plays a significant role for originating business strategies due to its noticeable impact on the competitive business field. Furthermore, there are roughly 228 million native Bengali speakers, the majority of whom use Banglish text to interact with one another on social media. Consumers are buying and evaluating items on social media with Banglish text as social media emerges as an online marketplace for entrepreneurs. People use social media to find preferred smartphone brands and models by sharing their positive and bad experiences with them. For this reason, o…
Recent transformer-based approaches demonstrate promising results on relational scientific information extraction. Existing datasets focus on high-level description of how research is carried out. Instead we focus on the subtleties of how experimental associations are presented by building SciClaim, a dataset of scientific claims drawn from Social and Behavior Science (SBS), PubMed, and CORD-19 papers. Our novel graph annotation schema incorporates not only coarse-grained entity spans as nodes and relations as edges between them, but also fine-grained attributes that modify entities and their …
HSE University（俄罗斯国立高等经济大学）；DeepPavlov lab, MIPT（莫斯科物理技术学院 DeepPavlov 实验室）；AIRI（人工智能研究所）；The Institute of Linguistics RAS（俄罗斯科学院语言学研究所）；Lomonosov Moscow State University（莫斯科国立罗蒙诺索夫大学）；Sber AI Centre（Sber 人工智能中心）
The vast majority of existing datasets for Named Entity Recognition (NER) are built primarily on news, research papers and Wikipedia with a few exceptions, created from historical and literary texts. What is more, English is the main source for data for further labelling. This paper aims to fill in multiple gaps by creating a novel dataset "Razmecheno", gathered from the diary texts of the project "Prozhito" in Russian. Our dataset is of interest for multiple research lines: literary studies of diary texts, transfer learning from other domains, low-resource or cross-lingual named entity recogn…
In dialogue systems, the tasks of named entity recognition (NER) and named entity linking (NEL) are vital preprocessing steps for understanding user intent, especially in open domain interaction where we cannot rely on domain-specific inference. UCSC's effort as one of the funded teams in the 2017 Amazon Alexa Prize Contest has yielded Slugbot, an open domain social bot, aimed at casual conversation. We discovered several challenges specifically associated with both NER and NEL when building Slugbot, such as that the NE labels are too coarse-grained or the entity types are not linked to a usef…
Chatbot is a technology that is used to mimic human behavior using natural language. There are different types of Chatbot that can be used as conversational agent in various business domains in order to increase the customer service and satisfaction. For any business domain, it requires a knowledge base to be built for that domain and design an information retrieval based system that can respond the user with a piece of documentation or generated sentences. The core component of a Chatbot is Natural Language Understanding (NLU) which has been impressively improved by deep learning methods. But…
In this paper, we demonstrate and discuss results of our mining the abstracts of the publications in Harvard Business Review between 1922 and 2012. Techniques for computing n-grams, collocations, basic sentiment analysis, and named-entity recognition were employed to uncover trends hidden in the abstracts. We present findings about international relationships, sentiment in HBR's abstracts, important international companies, influential technological inventions, renown researchers in management theories, US presidents via chronological analyses.
RheinMain University of Applied Sciences（莱茵美因应用科学大学）
Entity linking, the task of mapping textual mentions to known entities, has recently been tackled using contextualized neural networks. We address the question whether these results -- reported for large, high-quality datasets such as Wikipedia -- transfer to practical business use cases, where labels are scarce, text is low-quality, and terminology is highly domain-specific. Using an entity linking model based on BERT, a popular transformer network in natural language processing, we show that a neural approach outperforms and complements hand-coded heuristics, with improvements of about 20% t…
University of Chinese Academy of Sciences（中国科学院大学）；Baidu Inc.（百度公司）；Institute of Software, Chinese Academy of Sciences（中国科学院软件研究所）；Beijing Academy of Artificial Intelligence（北京人工智能研究院）
Information extraction suffers from its varying targets, heterogeneous structures, and demand-specific schemas. In this paper, we propose a unified text-to-structure generation framework, namely UIE, which can universally model different IE tasks, adaptively generate targeted structures, and collaboratively learn general IE abilities from different knowledge sources. Specifically, UIE uniformly encodes different extraction structures via a structured extraction language, adaptively generates target extractions via a schema-based prompt mechanism - structural schema instructor, and captures the…
Fudan University（复旦大学）；New York University（纽约大学）；Pazhou Lab（琶洲实验室）
Named Entity Recognition (NER) is the task of identifying spans that represent entities in sentences. Whether the entity spans are nested or discontinuous, the NER task can be categorized into the flat NER, nested NER, and discontinuous NER subtasks. These subtasks have been mainly solved by the token-level sequence labelling or span-level classification. However, these solutions can hardly tackle the three kinds of NER subtasks concurrently. To that end, we propose to formulate the NER subtasks as an entity span sequence generation task, which can be solved by a unified sequence-to-sequence (…
Massachusetts Institute of Technology（麻省理工学院）；Massachusetts General Hospital（麻省总医院）
Clinical studies often require understanding elements of a patient's narrative that exist only in free text clinical notes. To transform notes into structured data for downstream use, these elements are commonly extracted and normalized to medical vocabularies. In this work, we audit the performance of and indicate areas of improvement for state-of-the-art systems. We find that high task accuracies for clinical entity normalization systems on the 2019 n2c2 Shared Task are misleading, and underlying performance is still brittle. Normalization accuracy is high for common concepts (95.3%), but mu…
College of Information and Computer Sciences（信息与计算机科学学院）；University of Massachusetts Amherst（马萨诸塞大学阿默斯特分校）
Universal schema predicts the types of entities and relations in a knowledge base (KB) by jointly embedding the union of all available schema types---not only types from multiple structured databases (such as Freebase or Wikipedia infoboxes), but also types expressed as textual patterns from raw text. This prediction is typically modeled as a matrix completion problem, with one type per column, and either one or two entities per row (in the case of entity types or binary relation types, respectively). Factorizing this sparsely observed matrix yields a learned vector embedding for each row and …
IBM Research（IBM研究院）；IIT Guwahati（印度理工学院古瓦哈提分校）；IBM Research Almaden（IBM阿尔马登研究院）
A person ontology comprising concepts, attributes and relationships of people has a number of applications in data protection, didentification, population of knowledge graphs for business intelligence and fraud prevention. While artificial neural networks have led to improvements in Entity Recognition, Entity Classification, and Relation Extraction, creating an ontology largely remains a manual process, because it requires a fixed set of semantic relations between concepts. In this work, we present a system for automatically populating a person ontology graph from unstructured data using neura…
AIONER: All-in-one scheme-based biomedical named entity recognition using deep learning
National Center for Biotechnology Information (NCBI), National Library of Medicine (NLM), National Institutes of Health (NIH)（美国国立卫生研究院国家医学图书馆国家生物技术信息中心）；School of Computer Science and Technology, Dalian University of Technology（大连理工大学计算机科学与技术学院）
Entity-level sentiment analysis predicts the sentiment about entities mentioned in a given text. It is very useful in a business context to understand user emotions towards certain entities, such as products or companies. In this paper, we demonstrate how we developed an entity-level sentiment analysis system that analyzes English telephone conversation transcripts in contact centers to provide business insight. We present two approaches, one entirely based on the transformer-based DistilBERT model, and another that uses a convolutional neural network supplemented with some heuristic rules.
University of California, Santa Barbara（加利福尼亚大学圣巴巴拉分校）；IBM Research（IBM研究院）
Existing entity typing systems usually exploit the type hierarchy provided by knowledge base (KB) schema to model label correlations and thus improve the overall performance. Such techniques, however, are not directly applicable to more open and practical scenarios where the type set is not restricted by KB schema and includes a vast number of free-form types. To model the underly-ing label correlations without access to manually annotated label structures, we introduce a novel label-relational inductive bias, represented by a graph propagation layer that effectively encodes both global label …
We present BewQA, a system specifically designed to answer a class of questions that we call Bew questions. Bew questions are related to businesses/services such as restaurants, hotels, and movie theaters; for example, "Until what time is happy hour?". These questions are challenging to answer because the answers are found in open-domain Web, are present in short sentences without surrounding context, and are dynamic since the webpage information can be updated frequently. Under these conditions, existing QA systems perform poorly. We present a practical approach, called BewQA, that can answer…
Connecting different text attributes associated with the same entity (conflation) is important in business data analytics since it could help merge two different tables in a database to provide a more comprehensive profile of an entity. However, the conflation task is challenging because two text strings that describe the same entity could be quite different from each other for reasons such as misspelling. It is therefore critical to develop a conflation model that is able to truly understand the semantic meaning of the strings and match them at the semantic level. To this end, we develop a ch…
