在企业级有效管理IT基础设施实施和支持
Efficient management of IT Infrastructure implementation and support at enterprise level
摘要：
本文论述了如何在企业级有效地管理IT基础设施的设计、实施和支持。这种特殊的管理在当今的IT基础设施场景中是缺乏的。对于非IT行业来说，仅仅实施是不够的，他们需要在基础设施方面提供适当的支持，如文档，支持工作流程，票务系统（用于与IT相关的硬件或软件问题）等。许多组织花费了大量的钱来获得这种支持，他们对提供商的期望很高。许多提供商在SLA中签名，他们将为他们提供出色的支持，但80 - 90%不会发生。很多时候，他们没有达到客户的期望。那么，如何让客户的期望100%得到满足呢？这就是本文将讨论的ITIL框架和其他技术术语。
英文摘要：
This paper deals with how to manage effectively in the design, implementation and support of an IT infrastructure at an enterprise level. This particular management is lacking in today's IT infrastructure scenario. Just implementation is not sufficient for an NON-IT industry, they need a proper support in the infrastructure like documentation, support work flow, ticketing systems (used for IT related issue either hardware or software) etc... Many organizations spend a lot of money for this support and they expect a lot from the provider. Many providers sign in the SLA that they will provide them with an excellent support, but 80-90% it doesn't happen. Many times they don't meet the expectations of their client. So how to make these expectations being met 100% for the client? That is what is going to be discussed in this paper with respect to ITIL framework and other technical terminologies.
机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。
