In the Middle, Not on Top: AI-Mediated Communication for Patient-Provider Care Relationships
Columbia University（哥伦比亚大学）；Cornell University（康奈尔大学）；The Sixth Primary School of Qianxi County（迁西县第六小学）；Universidad Politécnica Pe Madrid（马德里理工大学）；Tsinghua University（清华大学）
Ut Gong, Yibo Meng, Qihan Zhang, Xin Chen, Yan Guan
备注：
5 pages, 1 figure, Toward Relationship-Centered Care with AI: Designing for Human Connections in Healthcare workshop at CHI 2026
Relationship-centered care relies on trust and meaningful connection. As AI enters clinical settings, we must ask not just what it can do, but how it should be positioned to support these values. We examine a "middle, not top" approach where AI mediates communication without usurping human judgment. Through studies of CLEAR, an asynchronous messaging system, we show how this configuration addresses real-world constraints like time pressure and uneven health literacy. We find that mediator affordances (e.g., availability, neutrality) redistribute interpretive work and reduce relational friction. Ultimately, we frame AI mediation as relational infrastructure, highlighting critical design tensions around framing power and privacy.
Exploring Collaboration Breakdowns Between Provider Teams and Patients in Post-Surgery Care
Northeastern University（东北大学）；Pace University（佩斯大学）；The Ohio State University（俄亥俄州立大学）；The Ohio State University Wexner Medical Center（俄亥俄州立大学韦克斯纳医学中心）
Balancing Efficiency and Empathy: Healthcare Providers' Perspectives on AI-Supported Workflows for Serious Illness Conversations in the Emergency Department
Northeastern University（东北大学）；University of California, Los Angeles（加州大学洛杉矶分校）；Beth Israel Deaconess Medical Center（贝斯以色列女执事医疗中心）；Harvard Medical School, Dana-Farber Cancer Institute, Brigham and Women’s Hospital（哈佛医学院、丹娜-法伯癌症研究所、布里格姆妇女医院）；Pace University（佩斯大学）
Collaboration by Mandate: How Shared Data Infrastructure Shapes Coordination and Control in U.S. Homelessness Services
School of Public Administration, University of Central Florida（中佛罗里达大学公共管理学院）；Department of Public Service and Healthcare Administration, Suffolk University（萨福克大学公共服务与卫生管理系）
"I Choose to Live, for Life Itself": Understanding Agency of Home-Based Care Patients Through Information Practices and Relational Dynamics in Care Networks
Seoul National University Bundang Hospital（首尔大学盆唐医院）；KAIST（韩国科学技术院）；Chungbuk National University（忠北国立大学）
The Agony of Opacity: Foundations for Reflective Interpretability in AI-Mediated Mental Health Support
University of California, San Francisco (UCSF)（加州大学旧金山分校）；Northwestern University（西北大学）；Feinberg School of Medicine, Northwestern University（西北大学费恩伯格医学院）；Microsoft Research（微软研究院）
Transforming Tuberculosis Care: Optimizing Large Language Models For Enhanced Clinician-Patient Communication
School of Engineering and Technology, University of Washington Tacoma（华盛顿大学塔科马分校工程与技术学院）；Institute for Clinical Effectiveness and Health Policy（临床效果与健康政策研究所）；Centre for Research on Epidemiology and Public Health (CIESP), CONICET（CONICET流行病学与公共卫生研究中心）；School of Nursing, University of Washington Seattle（华盛顿大学西雅图分校护理学院）；School of Nursing and Healthcare Leadership, University of Washington Tacoma（华盛顿大学塔科马分校护理与医疗保健领导学院）
