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arXiv 2508.08061cs.LGcs.CLcs.DB
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从源到目标:利用迁移学习实现组织中的预测性流程监控

From Source to Target: Leveraging Transfer Learning for Predictive Process Monitoring in Organizations

Chair of Digital Industrial Service Systems, Friedrich-Alexander-Universität Erlangen-Nürnberg(数字工业服务系统教授,弗赖堡-亚历山大大学埃尔兰根-纽伦堡);Professorship for Business Analytics, Technische Hochschule Nürnberg Georg Simon Ohm(商业分析教授,技术学院纽伦堡乔治·西蒙·奥姆)

Sven Weinzierl, Sandra Zilker, Annina Liessmann, Martin Käppel, Weixin Wang, Martin Matzner

AI总结:

本文提出基于迁移学习的预测性流程监控方法,通过在组织内和跨组织场景迁移预训练模型等资源,解决目标组织事件数据不足的问题,并在 IT 服务管理流程实验中验证其有效性。

摘要:

事件日志反映了组织信息系统中所映射的业务流程行为。预测性流程监控(PPM)通过生成与流程相关的预测,将这些数据转化为价值,从而为在流程运行时采取主动干预提供所需洞察。现有的 PPM 技术需要充足的事件数据或其他相关资源,而这些资源可能并不容易获得,从而阻碍部分组织使用 PPM。本文提出的基于迁移学习的 PPM 技术,使缺乏合适事件数据或其他相关资源的组织也能够实施 PPM,以获得有效的决策支持。该技术在一个真实的组织内用例和一个真实的跨组织用例中进行了实例化,并基于这些用例,使用 IT 服务管理流程的事件日志开展数值实验。实验结果表明,一个业务流程的知识可以迁移到同一组织或不同组织中的类似业务流程,从而在目标情境中实现有效的 PPM。所提出的技术通过在组织边界内部及跨组织边界迁移预训练模型等资源,使组织能够在组织内和跨组织场景中受益于迁移学习。

英文摘要:

Event logs reflect the behavior of business processes that are mapped in organizational information systems. Predictive process monitoring (PPM) transforms these data into value by creating process-related predictions that provide the insights required for proactive interventions at process runtime. Existing PPM techniques require sufficient amounts of event data or other relevant resources that might not be readily available, which prevents some organizations from utilizing PPM. The transfer learning-based PPM technique presented in this paper allows organizations without suitable event data or other relevant resources to implement PPM for effective decision support. This technique is instantiated in both a real-life intra- and an inter-organizational use case, based on which numerical experiments are performed using event logs for IT service management processes. The results of the experiments suggest that knowledge of one business process can be transferred to a similar business process in the same or a different organization to enable effective PPM in the target context. The proposed technique allows organizations to benefit from transfer learning in intra- and inter-organizational settings by transferring resources such as pre-trained models within and across organizational boundaries.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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