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arXiv 2409.20192cs.HCcs.AI
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工厂操作员对用于知识共享的认知助手的看法:挑战、风险及对工作的影响

Factory Operators' Perspectives on Cognitive Assistants for Knowledge Sharing: Challenges, Risks, and Impact on Work

Delft University of Technology(代尔夫特理工大学)

Samuel Kernan Freire, Tianhao He, Chaofan Wang, Evangelos Niforatos, Alessandro Bozzon

AI总结:

本文通过两年纵向研究,考察工厂中部署认知助手对知识共享的影响,发现其虽能提升效率,但也带来监控、隐私、知识贡献负担及操作员与管理者之间的紧张关系等挑战。

摘要:

在向以人为本的制造转变的过程中,我们为期两年的纵向研究考察了在工厂中部署认知助手(Cognitive Assistants, CAs)的实际影响。这些认知助手旨在促进工厂操作员之间的知识共享。我们的调查聚焦于基于智能手机的语音助手和由LLM驱动的聊天机器人,考察它们在真实工厂环境中的可用性和实用性。基于我们在工厂部署认知助手期间收集的定性反馈,我们进行了主题分析,以探究操作员的看法、挑战以及对工作流程和知识共享的整体影响。我们的结果表明,虽然认知助手有潜力通过知识共享和更快解决生产问题来显著提高效率,但它们也引发了围绕工作场所监控、可共享知识类型以及与人际知识共享相比的不足等方面的担忧。此外,我们的发现强调了解决隐私问题、知识贡献负担以及工厂操作员与其管理者之间紧张关系的重要性。

英文摘要:

In the shift towards human-centered manufacturing, our two-year longitudinal study investigates the real-world impact of deploying Cognitive Assistants (CAs) in factories. The CAs were designed to facilitate knowledge sharing among factory operators. Our investigation focused on smartphone-based voice assistants and LLM-powered chatbots, examining their usability and utility in a real-world factory setting. Based on the qualitative feedback we collected during the deployments of CAs at the factories, we conducted a thematic analysis to investigate the perceptions, challenges, and overall impact on workflow and knowledge sharing. Our results indicate that while CAs have the potential to significantly improve efficiency through knowledge sharing and quicker resolution of production issues, they also introduce concerns around workplace surveillance, the types of knowledge that can be shared, and shortcomings compared to human-to-human knowledge sharing. Additionally, our findings stress the importance of addressing privacy, knowledge contribution burdens, and tensions between factory operators and their managers.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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