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arXiv 2402.08558cs.HC
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通过问答聊天机器人探索社区中的多样性感知

Exploring diversity perceptions in a community through a Q&A chatbot

Peter Kun, Amalia De Götzen, Miriam Bidoglia, Niels Jørgen Gommesen, George Gaskell

备注：
Design Research Society conference 2022, Bilbao, 25 June - 3 July, 2022
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AI总结：

本文通过在两个学生社区部署问答聊天机器人作为技术探针，探讨了具备多样性意识的聊天机器人的益处及人们对多样性的理解，发现用户在面对多样性时会寻找共同小众兴趣或受探索与灵感驱动，且认为互动新颖有趣，为未来研究提供了动力。

摘要：

尽管多样性已成为设计领域备受争议的问题，但除学术批评外，关于多样性积极用例的研究极少。本研究通过一个具备多样性意识的聊天机器人案例填补了这一空白，探讨了具备多样性意识的聊天机器人能为人们带来哪些益处，以及人们在面对多样性时如何理解它。本文将一个问答聊天机器人作为技术探针，并在一项研究中将其部署在两个学生社区中。在研究期间，我们收集了人们在接触多样性时的期望和感知的情境数据。我们的主要发现表明，人们在面对多样性时会寻找具有共同小众兴趣的人，或者其搜索行为是由探索和灵感驱动的。尽管与聊天机器人的交互存在局限性，参与者仍认为这种互动新颖且有趣，足以推动未来的研究。

英文摘要：

While diversity has become a debated issue in design, very little research exists on positive use-cases for diversity beyond scholarly criticism. The current work addresses this gap through the case of a diversity-aware chatbot, exploring what benefits a diversity-aware chatbot could bring to people and how do people interpret diversity when being presented with it. In this paper, we motivate a Q&A chatbot as a technology probe and deploy it in two student communities within a study. During the study, we collected contextual data on people's expectations and perceptions when presented with diversity during the study. Our key findings show that people seek out others with shared niche interests, or their search is driven by exploration and inspiration when presented with diversity. Although interacting with chatbots is limited, participants found the engagement novel and interesting to motivate future research.

机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。

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