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arXiv 2401.08994cs.HC
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理解与促进年轻人心理健康求助:一个社会技术生态系统框架

Understanding and Facilitating Mental Health Help-Seeking of Young Adults: A Socio-technical Ecosystem Framework

Jiaying Liu, Yan Zhang

AI总结:

本文通过访谈18名年轻人,提出包含技术、人际、社区和社会四层资源的社会技术生态系统框架,识别单一与多资源支持系统及三种照护机制,揭示求助障碍并给出设计启示。

摘要:

先前关于年轻人心理健康求助的研究大多聚焦于某一特定资源,如移动应用或数字平台,较少关注他们在与资源生态系统互动中的实际生活体验。我们对18名参与者进行了深度访谈,了解他们的求助与非求助经历。在社会生态理论的指导下,我们提出了一个面向心理健康护理的社会技术生态系统框架,该框架包含四个层次的资源:技术层面、人际层面、社区层面和社会层面。利用这一框架,我们识别出两种类型的求助支持系统:单一资源支持系统和多资源支持系统。这些资源通过三种机制支持年轻人的求助行为,即照护提供(care-giving)、照护中介(care-mediating)和照护外展(care-outreaching),从而形成通往照护的多种路径。随后,我们指出了各层面资源使用中的障碍,以及在寻找支持系统过程中遇到的普遍挑战。我们的研究贡献了一个用于对心理健康护理进行分类的概念框架。同时,该框架也可作为一个实用框架,用于识别通往照护路径中的挑战并发现设计启示。

英文摘要:

Prior research on young adults' mental health help-seeking mostly focuses on one particular resource such as a mobile app or digital platform, paying less attention to their lived experiences interacting with the ecosystem of resources. We conducted in-depth interviews with 18 participants about their help-seeking and non-help-seeking experiences. Guided by Social Ecological Theory, we proposed a Socio-technical Ecosystem Framework for mental health care, consisting of four levels of resources, including technological-, interpersonal-, community-, and societal level resources. Using this framework, we identified two types of support systems for help-seeking, single-resource support system and multi-resource support system. These resources support young adults' help-seeking via three mechanisms, \textit{care-giving}, \textit{care-mediating}, and \textit{care-outreaching}, forming various pathways to care. We then pointed out the barriers to resource use at each level and the general challenges in finding a support system. Our findings contributed to a conceptual framework to categorize mental health care. It also serves as a practical framework to identify challenges in the pathways to care and discover design implications.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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