Older adults habitually encounter misinformation on social media, but there is little knowledge about their experiences with it. In this study, we combined a qualitative survey (n=119) with in-depth interviews (n=21) to investigate how older adults in America conceptualize, discern, and contextualize social media misinformation. As misinformation on social media in the past was driven towards influencing voting outcomes, we were particularly interested to approach our study from a voting intention perspective. We found that 62% of the participants intending to vote Democrat saw a manipulative political purpose behind the spread of misinformation while only 5% of those intending to vote Republican believed misinformation has a political dissent purpose. Regardless of the voting intentions, most participants relied on source heuristics combined with fact-checking to discern truth from misinformation on social media. The biggest concern about the misinformation, among all the participants, was that it increasingly leads to biased reasoning influenced by personal values and feelings instead of reasoning based on objective evidence. The participants intending to vote Democrat were in 74% of the cases concerned that misinformation will cause escalation of extremism in the future, while those intending to vote Republican, were undecided, or planned to abstain were concerned that misinformation will further erode the trust in democratic institutions, specifically in the context of public health and free and fair elections. During our interviews, we found that 63% of the participants who intended to vote Republican, were fully aware and acknowledged that Republican or conservative voices often time speak misinformation, even though they are closely aligned to their political ideology.
Ambient assisted living (AAL) environments support independence and quality of life of older adults However, in an AAL environment, privacy-related issues (e.g., unawareness, information disclosure, and lack of support) directly impact older adults and bystanders (e.g., caregivers, service providers, etc.). We explore the privacy challenges that both older adults and bystanders face in AAL. We call for inclusive privacy design and recommend following areas of improvement: consent, notification, and consideration for cultural differences.
There is a growing literature on teenage and young adult users' attitudes toward and concerns about online privacy, yet little is known about older adults and their unique experiences. As older adults join the digital world in growing numbers, we need to gain a better understanding of how they experience and navigate online privacy. This paper fills this research gap by examining 40 in-depth interviews with older adults (65 and older) living in East York, Toronto. We found Westin's typology to be a useful starting point for understanding privacy attitudes and concerns in this demographic. We e…
Understanding of interaction between people and urban spaces is crucial for inclusive decision making process. Smartphones and social media can be a rich source of behavioral and declarative data about urban space, but it threatens to exclude voice of older adults. The platform proposed in the paper attempts to address this issue. A universal tagging mechanism based on the Pluchik Wheel of Emotion is proposed. Usability of the platform was tested and prospect studies are proposed.
Older adults are at greater risk of experiencing negative physical and psychological impacts of the novel coronavirus 2019 (COVID-19) pandemic. Our ongoing study is assessing COVID-19 information exposure in adults aged 55 and above compared to other age groups living in Massachusetts and Georgia. This work investigates the potential association between information exposure and wellbeing as well as adherence to COVID-19 protective measures. Our initial results show that older adults received information related to COVID-19 less frequently than the middle-aged group, yet they feel more content …
In this article we propose a unique framework for designing attractive and engaging crowdsourcing systems for older adults, which is called AFFORCE (Actionable Framework For Crowdsourcing Experiences). We first categorize and map mitigating factors and barriers to crowdsourcing for older adults to finally discuss, present and combine system elements addressing them into an actionable reference framework. This innovative framework is based on our experience with the design of crowdsourcing systems for older adults in exploratory cases and studies, related work, as well as our and related resear…
Technology has the opportunity to assist older adults as they age in place, coordinate caregiving resources, and meet unmet needs through access to resources. Currently, older adults use consumer technologies to support everyday life, however these technologies are not always accessible or as useful as they can be. Indeed, industry has attempted to create smart home technologies with older adults as a target user group, however these solutions are often more focused on the technical aspects and are short lived. In this paper, we advocate for older adults being involved in the design process - …
In this exploratory study we evaluated the engagement, performance and preferences of older adults who interacted with different citizen science tasks. Out of 40 projects recently active on the Zooniverse platform we selected top ones to be represented by 8 diverse, yet standardized, microtasks, 2 in each category of image, audio, text and pattern recognition. Next, 33 older adults performed these microtasks at home and evaluated each task right after its completion to, finally, share what could encourage them to engage with such tasks in their free time. Based on the results we draw prelimina…
Voice based Intelligent Virtual Assistants (IVAs) promise to improve healthcare management and Quality of Life (QOL) by introducing the paradigm of hands free and eye free interactions. However, there has been little understanding regarding the challenges for designing such systems for older adults, especially when it comes to healthcare related tasks. To tackle this, we consider the processes of care delivery and QOL enhancements for older adults as a collaborative task between patients and providers. By interviewing 16 older adults living independently or semi independently and 5 providers, …
In this paper we present the results of an exploratory study examining the potential of voice assistants (VA) for some groups of older adults in the context of Smart Home Technology (SHT). To research the aspect of older adults' interaction with voice user interfaces (VUI) we organized two workshops and gathered insights concerning possible benefits and barriers to the use of VA combined with SHT by older adults. Apart from evaluating the participants' interaction with the devices during the two workshops we also discuss some improvements to the VA interaction paradigm.
In this paper we analyse, classify and discuss some ethical considerations and challenges related to pursuing exploratory and interdisciplinary research projects in the area of ICT, especially those involving older adults. First, we identify spotlight areas, which are especially prominent in these fields. Next, we explore possible pitfalls interdisciplinary researchers may stumble onto when planning, conducting and presenting exploratory research activities. Finally, some of these are selected and discussed more closely, while related open questions are posed.
Experiencer, Helper, or Observer: Online Fraud Intervention for Older Adults Through Role-based Simulation
Hong Kong University of Science and Technology（香港科技大学）；Max Planck Institute for Security and Privacy（马克斯·普朗克安全与隐私研究所）；Hong Kong Polytechnic University（香港理工大学）
Healing Spaces proposes a new approach to multisensory interventions that show potential in ameliorating the behavioral and psychological symptoms of advanced dementia in older adults. Using smart technology, the project combines both digital and physical components to transform spaces and create unified, curated sensory experiences that provide meaningful context for interaction, and are easy for caregivers to deliver. A usability study was conducted for the Healing Spaces app followed by a feasibility evaluation of the full experience in a memory care facility recruiting caregivers, and resi…
With the growing number of older adults who adopt mobile technology in their life, a new form of challenge faces both them, as well as the software engineering communities. This challenge is the issue of safety, not only in the context of risk older adults already face on-line, but also, due to the mobile nature of the used applications, real life safety issues raising from the use of on-line solutions. In this paper, we wish to use a case study they conducted in order to address this issue of interrelating on-line and real life threats. We describe how the observation from the case study rela…
Background. There are many factors that can make of group exercises a challenging setting for older adults. A major one in the elderly population is the difference in the level of skills. In this paper we report on the physical, psychological and social wellbeing outcomes of a novel virtual gym that enables online group-exercises in older adults with different levels of skills. Methods. A total of 37 older adults (65-87 years old) followed a personalized exercise program based on the OTAGO program for fall prevention, for a period of eight weeks. Participants could join online group exercises …
This paper presents a new method of engaging older participants in the process of application and IT solutions development for older adults for emerging IT and tech startups. A new method called SPIRAL (Support for Participant Involvement in Rapid and Agile software development Labs) is proposed which adds both sustainability and flexibility to the development process with older adults. This method is based on the participatory approach and user empowerment of older adults with the aid of a bootstrapped Living Lab concept and it goes beyond well established user-centered and empathic design. S…
This paper presents key aspects and trade-offs that designers and Human-Computer Interaction practitioners might encounter when designing multimodal interaction for older adults. The paper gathers literature on multimodal interaction and assistive technology, and describes a set of design challenges specific for older users. Building on these main design challenges, four trade-offs in the design of multimodal technology for this target group are presented and discussed. To highlight the relevance of the trade-offs in the design process of multimodal technology for older adults, two of the four…
In this paper we report the results of a pilot study comparing the older and younger adults' interaction with an Android TV application which enables users to detect errors in video subtitles. Overall, the interaction with the TV-mediated crowdsourcing system relying on language profficiency was seen as intuitive, fun and accessible, but also cognitively demanding; more so for younger adults who focused on the task of detecting errors, than for older adults who concentrated more on the meaning and edutainment aspect of the videos. We also discuss participants' motivations and preliminary recom…
Managing finances is crucial for older adults who are retired and may rely on savings to ensure their life quality. As digital banking platforms (e.g., mobile apps, electronic payment) gradually replace physical ones, it is critical to understand how they adapt to digital banking and the potential frictions they experience. We conducted semi-structured interviews with 16 older adults in China, where the aging population is the largest and digital banking grows fast. We also interviewed bank employees to gain complementary perspectives of these help givers. Our findings show that older adults u…
Voice User Interfaces (VUIs) owing to recent developments in Artificial Intelligence (AI) and Natural Language Processing (NLP), are becoming increasingly intuitive and functional. They are especially promising for older adults, also with special needs, as VUIs remove some barriers related to access to Information and Communications Technology (ICT) solutions. In this pilot study we examine interdisciplinary opportunities in the area of VUIs as assistive technologies, based on an exploratory study with older adults, and a follow-up in-depth pilot study with two participants regarding the needs…
Robert Gordon University（罗伯特·戈登大学）；University of Aberdeen（阿伯丁大学）
Delivery of digital behaviour change interventions which encourage physical activity has been tried in many forms. Most often interventions are delivered as text notifications, but these do not promote interaction. Advances in conversational AI have improved natural language understanding and generation, allowing AI chatbots to provide an engaging experience with the user. For this reason, chatbots have recently been seen in healthcare delivering digital interventions through free text or choice selection. In this work, we explore the use of voice-based AI chatbots as a novel mode of intervent…
In this paper we describe the insights from an exploratory qualitative pilot study testing the feasibility of a solution that would encourage older adults to participate in online crowdsourcing tasks in a non-computer scenario. Therefore, we developed an Android TV application using Amara API to retrieve subtitles for TEDx talks which allows the participants to detect and categorize errors to support the quality of the translation and transcription processes. It relies on the older adults' innate skills as long-time native language users and the motivating factors of this socially and personal…
In this paper we report on a study conducted with a group of older adults in which they engaged in participatory design workshops to create a VR ATM training simulation. Based on observation, recordings and the developed VR application we present the results of the workshops and offer considerations and recommendations for organizing opportunities for end users, in this case older adults, to directly engage in co-creation of cutting-edge ICT solutions. These include co-designing interfaces and interaction schemes for emerging technologies like VR and AR. We discuss such aspects as user engagem…
Password managers (PMs) are considered highly effective tools for increasing security, and a recent study by Pearman et al. (SOUPS'19) highlighted the motivations and barriers to adopting PMs. We expand these findings by replicating Pearman et al.'s protocol and interview instrument applied to a sample of strictly older adults (>60 years of age), as the prior work focused on a predominantly younger cohort. We conducted n=26 semi-structured interviews with PM users, built-in browser/operating system PM users, and non-PM users. The average participant age was 70.4 years. Using the same codebook …
In this exploratory study, we examine the possibilities of non-invasive Brain-Computer Interface (BCI) in the context of Smart Home Technology (SHT) targeted at older adults. During two workshops, one stationary, and one online via Zoom, we researched the insights of the end users concerning the potential of the BCI in the SHT setting. We explored its advantages and drawbacks, and the features older adults see as vital as well as the ones that they would benefit from. Apart from evaluating the participants' perception of such devices during the two workshops we also analyzed some key considera…
Out of the Box, into the Clinic? Evaluating State-of-the-Art ASR for Clinical Applications for Older Adults
Department of Public Health and Primary Care, Leiden University Medical Center（莱顿大学医学中心公共卫生与初级保健系）；Leiden Institute of Advanced Computer Science, Leiden University（莱顿大学高级计算机科学研究所）；Center for Medicine for Older People, Leiden University Medical Center（莱顿大学医学中心老年医学中心）；Department of Internal Medicine, Leiden University Medical Center（莱顿大学医学中心内科系）
The rapid development of virtual reality technology has increased its availability and, consequently, increased the number of its possible applications. The interest in the new medium has grown due to the entertainment industry (games, VR experiences and movies). The number of freely available training and therapeutic applications is also increasing. Contrary to popular opinion, new technologies are also adopted by older adults. Creating virtual environments tailored to the needs and capabilities of older adults requires intense research on the behaviour of these participants in the most commo…
University of Rochester（罗切斯特大学）；University of Rochester Medical Center（罗切斯特大学医学中心）
We present some results concerning the dialogue behavior and inferred sentiment of a group of older adults interacting with a computer-based avatar. Our avatar is unique in its ability to hold natural dialogues on a wide range of everyday topics---27 topics in three groups, developed with the help of gerontologists. The three groups vary in ``degrees of intimacy", and as such in degrees of difficulty for the user. Each participant interacted with the avatar for 7-9 sessions over a period of 3-4 weeks; analysis of the dialogues reveals correlations such as greater verbosity for more difficult t…
