Emotion Recognition in Conversation (ERC) plays an important role in driving the development of human-machine interaction. Emotions can exist in multiple modalities, and multimodal ERC mainly faces two problems: (1) the noise problem in the cross-modal information fusion process, and (2) the prediction problem of less sample emotion labels that are semantically similar but different categories. To address these issues and fully utilize the features of each modality, we adopted the following strategies: first, deep emotion cues extraction was performed on modalities with strong representation ability, and feature filters were designed as multimodal prompt information for modalities with weak representation ability. Then, we designed a Multimodal Prompt Transformer (MPT) to perform cross-modal information fusion. MPT embeds multimodal fusion information into each attention layer of the Transformer, allowing prompt information to participate in encoding textual features and being fused with multi-level textual information to obtain better multimodal fusion features. Finally, we used the Hybrid Contrastive Learning (HCL) strategy to optimize the model's ability to handle labels with few samples. This strategy uses unsupervised contrastive learning to improve the representation ability of multimodal fusion and supervised contrastive learning to mine the information of labels with few samples. Experimental results show that our proposed model outperforms state-of-the-art models in ERC on two benchmark datasets.
Central South University（中南大学）；Hunan University（湖南大学）
Emotion recognition in conversation (ERC) aims to analyze the speaker's state and identify their emotion in the conversation. Recent works in ERC focus on context modeling but ignore the representation of contextual emotional tendency. In order to extract multi-modal information and the emotional tendency of the utterance effectively, we propose a new structure named Emoformer to extract multi-modal emotion vectors from different modalities and fuse them with sentence vector to be an emotion capsule. Furthermore, we design an end-to-end ERC model called EmoCaps, which extracts emotion vectors …
Speech emotion recognition is the task of recognizing the speaker's emotional state given a recording of their utterance. While most of the current approaches focus on inferring emotion from isolated utterances, we argue that this is not sufficient to achieve conversational emotion recognition (CER) which deals with recognizing emotions in conversations. In this work, we propose several approaches for CER by treating it as a sequence labeling task. We investigated transformer architecture for CER and, compared it with ResNet-34 and BiLSTM architectures in both contextual and context-less scena…
Queen Mary University of London（伦敦玛丽女王大学）；Amazon（亚马逊）
Accurately detecting emotions in conversation is a necessary yet challenging task due to the complexity of emotions and dynamics in dialogues. The emotional state of a speaker can be influenced by many different factors, such as interlocutor stimulus, dialogue scene, and topic. In this work, we propose a conversational speech emotion recognition method to deal with capturing attentive contextual dependency and speaker-sensitive interactions. First, we use a pretrained VGGish model to extract segment-based audio representation in individual utterances. Second, an attentive bi-directional gated …
Conversational emotion recognition (CER) has attracted increasing interests in the natural language processing (NLP) community. Different from the vanilla emotion recognition, effective speaker-sensitive utterance representation is one major challenge for CER. In this paper, we exploit speaker identification (SI) as an auxiliary task to enhance the utterance representation in conversations. By this method, we can learn better speaker-aware contextual representations from the additional SI corpus. Experiments on two benchmark datasets demonstrate that the proposed architecture is highly effecti…
Emotion-Anchored Contrastive Learning Framework for Emotion Recognition in Conversation
National Key Laboratory for Novel Software Technology, Nanjing University（南京大学计算机软件新技术国家重点实验室）；School of Artificial Intelligence, Nanjing University（南京大学人工智能学院）
Institute of Information Engineering, Chinese Academy of Sciences（中国科学院信息工程研究所）；School of Cyber Security, University of Chinese Academy of Sciences（中国科学院大学网络空间安全学院）
The emotion recognition in conversation (ERC) task aims to predict the emotion label of an utterance in a conversation. Since the dependencies between speakers are complex and dynamic, which consist of intra- and inter-speaker dependencies, the modeling of speaker-specific information is a vital role in ERC. Although existing researchers have proposed various methods of speaker interaction modeling, they cannot explore dynamic intra- and inter-speaker dependencies jointly, leading to the insufficient comprehension of context and further hindering emotion prediction. To this end, we design a no…
Emotion recognition in conversation (ERC) is a crucial component in affective dialogue systems, which helps the system understand users' emotions and generate empathetic responses. However, most works focus on modeling speaker and contextual information primarily on the textual modality or simply leveraging multimodal information through feature concatenation. In order to explore a more effective way of utilizing both multimodal and long-distance contextual information, we propose a new model based on multimodal fused graph convolutional network, MMGCN, in this work. MMGCN can not only make us…
Emotion recognition in conversation (ERC) has attracted much attention in recent years for its necessity in widespread applications. Existing ERC methods mostly model the self and inter-speaker context separately, posing a major issue for lacking enough interaction between them. In this paper, we propose a novel Speaker and Position-Aware Graph neural network model for ERC (S+PAGE), which contains three stages to combine the benefits of both Transformer and relational graph convolution network (R-GCN) for better contextual modeling. Firstly, a two-stream conversational Transformer is presented…
GatedxLSTM: A Multimodal Affective Computing Approach for Emotion Recognition in Conversations
Imperial College London（伦敦帝国学院）；Technical University of Munich（慕尼黑工业大学）；Konrad Zuse School of Excellence in Reliable AI（康拉德·祖斯可靠人工智能卓越学院）；Munich Data Science Institute（慕尼黑数据科学研究所）；Munich Center for Machine Learning（慕尼黑机器学习中心）
School of Computer Science and Engineering（计算机科学与工程学院）；Nanjing University of Science and Technology（南京理工大学）
Emotion cause analysis has received considerable attention in recent years. Previous studies primarily focused on emotion cause extraction from texts in news articles or microblogs. It is also interesting to discover emotions and their causes in conversations. As conversation in its natural form is multimodal, a large number of studies have been carried out on multimodal emotion recognition in conversations, but there is still a lack of work on multimodal emotion cause analysis. In this work, we introduce a new task named Multimodal Emotion-Cause Pair Extraction in Conversations, aiming to joi…
Sentiment Analysis and Emotion Detection in conversation is key in several real-world applications, with an increase in modalities available aiding a better understanding of the underlying emotions. Multi-modal Emotion Detection and Sentiment Analysis can be particularly useful, as applications will be able to use specific subsets of available modalities, as per the available data. Current systems dealing with Multi-modal functionality fail to leverage and capture - the context of the conversation through all modalities, the dependency between the listener(s) and speaker emotional states, and …
The successful emotional conversation system depends on sufficient perception and appropriate expression of emotions. In a real-life conversation, humans firstly instinctively perceive emotions from multi-source information, including the emotion flow hidden in dialogue history, facial expressions, audio, and personalities of speakers. Then, they convey suitable emotions according to their personalities, but these multiple types of information are insufficiently exploited in emotional conversation fields. To address this issue, in this paper, we propose a heterogeneous graph-based model for em…
Tsinghua University（清华大学）；University of Illinois at Chicago（伊利诺伊大学芝加哥分校）
Perception and expression of emotion are key factors to the success of dialogue systems or conversational agents. However, this problem has not been studied in large-scale conversation generation so far. In this paper, we propose Emotional Chatting Machine (ECM) that can generate appropriate responses not only in content (relevant and grammatical) but also in emotion (emotionally consistent). To the best of our knowledge, this is the first work that addresses the emotion factor in large-scale conversation generation. ECM addresses the factor using three new mechanisms that respectively (1) mod…
University of Michigan（密歇根大学）；Singapore University of Technology and Design（新加坡科技设计大学）；CIC, Instituto Politécnico Nacional（墨西哥国立理工学院计算研究中心）
In this paper, we address the task of utterance level emotion recognition in conversations using commonsense knowledge. We propose COSMIC, a new framework that incorporates different elements of commonsense such as mental states, events, and causal relations, and build upon them to learn interactions between interlocutors participating in a conversation. Current state-of-the-art methods often encounter difficulties in context propagation, emotion shift detection, and differentiating between related emotion classes. By learning distinct commonsense representations, COSMIC addresses these challe…
Facilitating Multi-turn Emotional Support Conversation with Positive Emotion Elicitation: A Reinforcement Learning Approach
Beijing National Research Center for Information Science and Technology, Tsinghua University（清华大学北京信息科学与技术国家研究中心）；Tsinghua University（清华大学）；College of Intelligence and Computing, Tianjin University（天津大学智能与计算学部）；Tianjin University（天津大学）
National University of Singapore（新加坡国立大学）；Instituto Politécnico Nacional（墨西哥国立理工学院）；Nanyang Technological University（南洋理工大学）；University of Michigan（密歇根大学）
Emotion recognition in conversations is a challenging task that has recently gained popularity due to its potential applications. Until now, however, a large-scale multimodal multi-party emotional conversational database containing more than two speakers per dialogue was missing. Thus, we propose the Multimodal EmotionLines Dataset (MELD), an extension and enhancement of EmotionLines. MELD contains about 13,000 utterances from 1,433 dialogues from the TV-series Friends. Each utterance is annotated with emotion and sentiment labels, and encompasses audio, visual and textual modalities. We propo…
Huawei Poisson Lab.（华为 Poisson 实验室）；Université de Montréal（蒙特利尔大学）；Gaoling School of Artificial Intelligence, Renmin University of China（中国人民大学高瓴人工智能学院）
Recent years have witnessed great progress on building emotional chatbots. Tremendous methods have been proposed for chatbots to generate responses with given emotions. However, the emotion changes of the user during the conversation has not been fully explored. In this work, we study the problem of positive emotion elicitation, which aims to generate responses that can elicit positive emotion of the user, in human-machine conversation. We propose a weakly supervised Emotion Eliciting Machine (EEM) to address this problem. Specifically, we first collect weak labels of user emotion status chang…
Efficient discovery of a speaker's emotional states in a multi-party conversation is significant to design human-like conversational agents. During a conversation, the cognitive state of a speaker often alters due to certain past utterances, which may lead to a flip in their emotional state. Therefore, discovering the reasons (triggers) behind the speaker's emotion-flip during a conversation is essential to explain the emotion labels of individual utterances. In this paper, along with addressing the task of emotion recognition in conversations (ERC), we introduce a novel task - Emotion-Flip Re…
Central South University（中南大学）；Prevision Technology Limited（预视科技有限公司）；Hunan University（湖南大学）
For the task of conversation emotion recognition, recent works focus on speaker relationship modeling but ignore the role of utterance's emotional tendency.In this paper, we propose a new expression paradigm of sentence-level emotion orientation vector to model the potential correlation of emotions between sentence vectors. Based on it, we design an emotion recognition model, which extracts the sentence-level emotion orientation vectors from the language model and jointly learns from the dialogue sentiment analysis model and extracted sentence-level emotion orientation vectors to identify the …
Indian Institute of Technology Kanpur (IIT-K)（印度理工学院坎普尔分校（IIT-K））
Emotion Recognition in Conversations (ERC) is an important and active research area. Recent work has shown the benefits of using multiple modalities (e.g., text, audio, and video) for the ERC task. In a conversation, participants tend to maintain a particular emotional state unless some stimuli evokes a change. There is a continuous ebb and flow of emotions in a conversation. Inspired by this observation, we propose a multimodal ERC model and augment it with an emotion-shift component that improves performance. The proposed emotion-shift component is modular and can be added to any existing mu…
Emotion recognition in conversations is an important step in various virtual chat bots which require opinion-based feedback, like in social media threads, online support and many more applications. Current Emotion recognition in conversations models face issues like (a) loss of contextual information in between two dialogues of a conversation, (b) failure to give appropriate importance to significant tokens in each utterance and (c) inability to pass on the emotional information from previous utterances.The proposed model of Advanced Contextual Feature Extraction (AdCOFE) addresses these issue…
Hangzhou City University（浙大城市学院）；Pennsylvania State University（宾夕法尼亚州立大学）
Conversational Causal Emotion Entailment (C2E2) is a task that aims at recognizing the causes corresponding to a target emotion in a conversation. The order of utterances in the conversation affects the causal inference. However, most current position encoding strategies ignore the order relation among utterances and speakers. To address the issue, we devise a novel position-aware graph to encode the entire conversation, fully modeling causal relations among utterances. The comprehensive experiments show that our method consistently achieves state-of-the-art performance on two challenging test…
National University of Singapore（新加坡国立大学）；University of Michigan（密歇根大学）；Instituto Politécnico Nacional（国立理工学院）；Nanyang Technological University（南洋理工大学）
Emotion detection in conversations is a necessary step for a number of applications, including opinion mining over chat history, social media threads, debates, argumentation mining, understanding consumer feedback in live conversations, etc. Currently, systems do not treat the parties in the conversation individually by adapting to the speaker of each utterance. In this paper, we describe a new method based on recurrent neural networks that keeps track of the individual party states throughout the conversation and uses this information for emotion classification. Our model outperforms the stat…
University of Luxembourg（卢森堡大学）；Australian national university（澳大利亚国立大学）
We leverage different context windows when predicting the emotion of different utterances. New modules are included to realize variable-length context: 1) two speaker-aware units, which explicitly model inner- and inter-speaker dependencies to form distilled conversational context, and 2) a top-k normalization layer, which determines the most proper context windows from the conversational context to predict emotion. Experiments and ablation studies show that our approach outperforms several strong baselines on three public datasets.
We present EmoBERTa: Speaker-Aware Emotion Recognition in Conversation with RoBERTa, a simple yet expressive scheme of solving the ERC (emotion recognition in conversation) task. By simply prepending speaker names to utterances and inserting separation tokens between the utterances in a dialogue, EmoBERTa can learn intra- and inter- speaker states and context to predict the emotion of a current speaker, in an end-to-end manner. Our experiments show that we reach a new state of the art on the two popular ERC datasets using a basic and straight-forward approach. We've open sourced our code and m…
Emotion Cause Extraction in Conversations (ECEC) aims to extract the utterances which contain the emotional cause in conversations. Most prior research focuses on modelling conversational contexts with sequential encoding, ignoring the informative interactions between utterances and conversational-specific features for ECEC. In this paper, we investigate the importance of discourse structures in handling utterance interactions and conversationspecific features for ECEC. To this end, we propose a discourse-aware model (DAM) for this task. Concretely, we jointly model ECEC with discourse parsing…
Institute of Information Engineering, Chinese Academy of Sciences（中国科学院信息工程研究所）；University of Chinese Academy of Sciences（中国科学院大学）；Tencent Inc（腾讯公司）
Conversational Causal Emotion Entailment aims to detect causal utterances for a non-neutral targeted utterance from a conversation. In this work, we build conversations as graphs to overcome implicit contextual modelling of the original entailment style. Following the previous work, we further introduce the emotion information into graphs. Emotion information can markedly promote the detection of causal utterances whose emotion is the same as the targeted utterance. However, it is still hard to detect causal utterances with different emotions, especially neutral ones. The reason is that models…
Emotion Recognition in Conversations (ERC) aims to predict the emotional state of speakers in conversations, which is essentially a text classification task. Unlike the sentence-level text classification problem, the available supervised data for the ERC task is limited, which potentially prevents the models from playing their maximum effect. In this paper, we propose a novel approach to leverage unsupervised conversation data, which is more accessible. Specifically, we propose the Conversation Completion (ConvCom) task, which attempts to select the correct answer from candidate answers to fil…
CAS Center for Excellence in Brain Science and Intelligence Technology（中国科学院脑科学与智能技术卓越创新中心）；School of Artificial Intelligence, University of Chinese Academy of Sciences（中国科学院大学人工智能学院）
Different from the emotion recognition in individual utterances, we propose a multimodal learning framework using relation and dependencies among the utterances for conversational emotion analysis. The attention mechanism is applied to the fusion of the acoustic and lexical features. Then these fusion representations are fed into the self-attention based bi-directional gated recurrent unit (GRU) layer to capture long-term contextual information. To imitate real interaction patterns of different speakers, speaker embeddings are also utilized as additional inputs to distinguish the speaker ident…
LIRMM UMR 5506；CNRS（法国国家科学研究中心）；University of Montpellier（蒙彼利埃大学）；IUT de Béziers（贝济耶大学技术学院）；AMIS；Paul Valery University - Montpellier 3（保罗·瓦莱里大学-蒙彼利埃第三大学）
This paper addresses the problem of modeling textual conversations and detecting emotions. Our proposed model makes use of 1) deep transfer learning rather than the classical shallow methods of word embedding; 2) self-attention mechanisms to focus on the most important parts of the texts and 3) turn-based conversational modeling for classifying the emotions. The approach does not rely on any hand-crafted features or lexicons. Our model was evaluated on the data provided by the SemEval-2019 shared task on contextual emotion detection in text. The model shows very competitive results.
National University of Singapore（新加坡国立大学）；Singapore University of Technology and Design（新加坡科技设计大学）；University of Michigan（密歇根大学）
Recognizing emotions in conversations is a challenging task due to the presence of contextual dependencies governed by self- and inter-personal influences. Recent approaches have focused on modeling these dependencies primarily via supervised learning. However, purely supervised strategies demand large amounts of annotated data, which is lacking in most of the available corpora in this task. To tackle this challenge, we look at transfer learning approaches as a viable alternative. Given the large amount of available conversational data, we investigate whether generative conversational models c…
Emotion recognition in conversation (ERC) aims to detect the emotion label for each utterance. Motivated by recent studies which have proven that feeding training examples in a meaningful order rather than considering them randomly can boost the performance of models, we propose an ERC-oriented hybrid curriculum learning framework. Our framework consists of two curricula: (1) conversation-level curriculum (CC); and (2) utterance-level curriculum (UC). In CC, we construct a difficulty measurer based on "emotion shift" frequency within a conversation, then the conversations are scheduled in an "…
Traditional neural language models tend to generate generic replies with poor logic and no emotion. In this paper, a syntactically constrained bidirectional-asynchronous approach for emotional conversation generation (E-SCBA) is proposed to address this issue. In our model, pre-generated emotion keywords and topic keywords are asynchronously introduced into the process of decoding. It is much different from most existing methods which generate replies from the first word to the last. Through experiments, the results indicate that our approach not only improves the diversity of replies, but gai…
This paper presents a novel application of speech emotion recognition: estimation of the level of conversational engagement between users of a voice communication system. We begin by using machine learning techniques, such as the support vector machine (SVM), to classify users' emotions as expressed in individual utterances. However, this alone fails to model the temporal and interactive aspects of conversational engagement. We therefore propose the use of a multilevel structure based on coupled hidden Markov models (HMM) to estimate engagement levels in continuous natural speech. The first le…
Emotion Transfer with Enhanced Prototype for Unseen Emotion Recognition in Conversation
Institute of Information Engineering, Chinese Academy of Sciences（中国科学院信息工程研究所）；School of Cyber Security, University of Chinese Academy of Sciences（中国科学院大学网络空间安全学院）；Beihang University（北航）；National University of Defense Technology（国防科技大学）；Shantou University（汕头大学）；University of Illinois at Chicago（伊利诺伊大学芝加哥分校）
Emotions play a critical role in our everyday lives by altering how we perceive, process and respond to our environment. Affective computing aims to instill in computers the ability to detect and act on the emotions of human actors. A core aspect of any affective computing system is the classification of a user's emotion. In this study we present a novel methodology for classifying emotion in a conversation. At the backbone of our proposed methodology is a pre-trained Language Model (LM), which is supplemented by a Graph Convolutional Network (GCN) that propagates information over the predicat…
College of Computer Science and Electronic Engineering, Hunan University（湖南大学计算机与电子工程学院）；College of Computer Science（计算机学院）；Electronic Engineering, Hunan University（湖南大学电子工程学院）
Joint NTU-UBC Research Centre of Excellence in Active Living for the Elderly（南洋理工大学-英属哥伦比亚大学联合卓越研究中心（老年人积极生活方向））；Alibaba-NTU Singapore Joint Research Institute（阿里巴巴-南洋理工大学新加坡联合研究院）；Nanyang Technological University（南洋理工大学）
Messages in human conversations inherently convey emotions. The task of detecting emotions in textual conversations leads to a wide range of applications such as opinion mining in social networks. However, enabling machines to analyze emotions in conversations is challenging, partly because humans often rely on the context and commonsense knowledge to express emotions. In this paper, we address these challenges by proposing a Knowledge-Enriched Transformer (KET), where contextual utterances are interpreted using hierarchical self-attention and external commonsense knowledge is dynamically leve…
National Computer System Engineering Research Institute of China（中国国家计算机系统工程研究所）；Institute of Information Engineering, Chinese Academy of Sciences（中国科学院信息工程研究所）；University of Chinese Academy of Sciences（中国科学院大学）
Emotion Recognition in Conversations (ERC) has gained increasing attention for developing empathetic machines. Recently, many approaches have been devoted to perceiving conversational context by deep learning models. However, these approaches are insufficient in understanding the context due to lacking the ability to extract and integrate emotional clues. In this work, we propose novel Contextual Reasoning Networks (DialogueCRN) to fully understand the conversational context from a cognitive perspective. Inspired by the Cognitive Theory of Emotion, we design multi-turn reasoning modules to ext…
Intelligent Data Engineering and Applications Laboratory（智能数据工程与应用实验室）；National Tsing Hua University（国立清华大学）
In this paper, we investigate the emotion recognition ability of the pre-training language model, namely BERT. By the nature of the framework of BERT, a two-sentence structure, we adapt BERT to continues dialogue emotion prediction tasks, which rely heavily on the sentence-level context-aware understanding. The experiments show that by mapping the continues dialogue into a causal utterance pair, which is constructed by the utterance and the reply utterance, models can better capture the emotions of the reply utterance. The present method has achieved 0.815 and 0.885 micro F1 score in the testi…
EmotionIC: emotional inertia and contagion-driven dependency modeling for emotion recognition in conversation
School of Artificial Intelligence and Automation, Huazhong University of Science and Technology（华中科技大学人工智能与自动化学院）；Institute of Artificial Intelligence, Huazhong University of Science and Technology（华中科技大学人工智能研究院）；Hubei Key Laboratory of Brain-inspired Intelligent Systems, Huazhong University of Science and Technology（华中科技大学湖北省类脑智能系统重点实验室）；Key Laboratory of Image Processing and Intelligent Control (Huazhong University of Science and Technology), Ministry of Education（华中科技大学图像信息处理与智能控制教育部重点实验室）
ConText at WASSA 2024 Empathy and Personality Shared Task: History-Dependent Embedding Utterance Representations for Empathy and Emotion Prediction in Conversations
INESC-ID；Instituto Superior Técnico, University of Lisbon（里斯本大学高级技术学院）；Faculdade de Letras, University of Lisbon（里斯本大学文学院）
