Trust is long recognized to be an important factor in Recommender Systems (RS). However, there are different perspectives on trust and different ways to evaluate it. Moreover, a link between trust and transparency is often assumed but not always further investigated. In this paper we first go through different understandings and measurements of trust in the AI and RS community, such as demonstrated and perceived trust. We then review the relationsships between trust and transparency, as well as mental models, and investigate different strategies to achieve transparency in RS such as explanation, exploration and exploranation (i.e., a combination of exploration and explanation). We identify a need for further studies to explore these concepts as well as the relationships between them.
Though recommender systems are defined by personalization, recent work has shown the importance of additional, beyond-accuracy objectives, such as fairness. Because users often expect their recommendations to be purely personalized, these new algorithmic objectives must be communicated transparently in a fairness-aware recommender system. While explanation has a long history in recommender systems research, there has been little work that attempts to explain systems that use a fairness objective. Even though the previous work in other branches of AI has explored the use of explanations as a to…
The Hong Kong Polytechnic University（香港理工大学）；City University of Hong Kong（香港城市大学）；Michigan State University（密歇根州立大学）；The Hong Kong University of Science and Technology（香港科技大学）
As one of the most successful AI-powered applications, recommender systems aim to help people make appropriate decisions in an effective and efficient way, by providing personalized suggestions in many aspects of our lives, especially for various human-oriented online services such as e-commerce platforms and social media sites. In the past few decades, the rapid developments of recommender systems have significantly benefited human by creating economic value, saving time and effort, and promoting social good. However, recent studies have found that data-driven recommender systems can pose ser…
A few Recommender Systems (RS) resort to explanations so as to enhance trust in recommendations. However, current techniques for explanation generation tend to strongly uphold the recommended products instead of presenting both reasons for and reasons against them. We argue that an RS can better enhance overall trust and transparency by frankly displaying both kinds of reasons to users.We have developed such an RS by exploiting knowledge graphs and by applying Snedegar's theory of practical reasoning. We show that our implemented RS has excellent performance and we report on an experiment with…
Acharya Narender Dev College, University of Delhi（德里大学阿查里亚·纳伦德拉·德夫学院）；Swami Sharaddhanand College, University of Delhi（德里大学斯瓦米·沙拉德南德学院）；University of Delhi（德里大学）；Atma Ram Sanatam Dharam College, University of Delhi（德里大学阿特马·拉姆·萨纳坦·达拉姆学院）
On the internet, web surfers, in the search of information, always strive for recommendations. The solutions for generating recommendations become more difficult because of exponential increase in information domain day by day. In this paper, we have calculated entropy based similarity between users to achieve solution for scalability problem. Using this concept, we have implemented an online user based collaborative web recommender system. In this model based collaborative system, the user session is divided into two levels. Entropy is calculated at both the levels. It is shown that from the …
Universidade Federal do Rio Grande do Sul (UFRGS)（南里奥格兰德联邦大学）；TU Dortmund（多特蒙德工业大学）
With the recent advances in the field of artificial intelligence, an increasing number of decision-making tasks are delegated to software systems. A key requirement for the success and adoption of such systems is that users must trust system choices or even fully automated decisions. To achieve this, explanation facilities have been widely investigated as a means of establishing trust in these systems since the early years of expert systems. With today's increasingly sophisticated machine learning algorithms, new challenges in the context of explanations, accountability, and trust towards such…
Institute of Software Technology Graz University of Technology（格拉茨工业大学软件技术研究所）；Web Information Systems TU Delft（代尔夫特理工大学网络信息系统系）
Explanations are used in recommender systems for various reasons. Users have to be supported in making (high-quality) decisions more quickly. Developers of recommender systems want to convince users to purchase specific items. Users should better understand how the recommender system works and why a specific item has been recommended. Users should also develop a more in-depth understanding of the item domain. Consequently, explanations are designed in order to achieve specific \emph{goals} such as increasing the transparency of a recommendation or increasing a user's trust in the recommender s…
University of Illinois Urbana Champaign（伊利诺伊大学香槟分校）；Instacart
With the prevalence of deep learning based embedding approaches, recommender systems have become a proven and indispensable tool in various information filtering applications. However, many of them remain difficult to diagnose what aspects of the deep models' input drive the final ranking decision, thus, they cannot often be understood by human stakeholders. In this paper, we investigate the dilemma between recommendation and explainability, and show that by utilizing the contextual features (e.g., item reviews from users), we can design a series of explainable recommender systems without sacr…
Co-Authoring the Self: A Human-AI Interface for Interest Reflection in Recommenders
Grouplens Research, University of Minnesota（Grouplens研究院、明尼苏达大学）；Department of Computer Science and Engineering, University of Minnesota（计算机科学与工程系、明尼苏达大学）
University of Minnesota（明尼苏达大学）；University of Klagenfurt（克拉根福大学）；Indiana University（印第安纳大学）
Today's research in recommender systems is largely based on experimental designs that are static in a sense that they do not consider potential longitudinal effects of providing recommendations to users. In reality, however, various important and interesting phenomena only emerge or become visible over time, e.g., when a recommender system continuously reinforces the popularity of already successful artists on a music streaming site or when recommendations that aim at profit maximization lead to a loss of consumer trust in the long run. In this paper, we discuss how Agent-Based Modeling and Si…
Nowadays, recommender systems already impact almost every facet of peoples lives. To provide personalized high quality recommendation results, conventional systems usually train pointwise rankers to predict the absolute value of objectives and leverage a distinct shallow tower to estimate and alleviate the impact of position bias. However, with such a training paradigm, the optimization target differs a lot from the ranking metrics valuing the relative order of top ranked items rather than the prediction precision of each item. Moreover, as the existing system tends to recommend more relevant …
ARTAI: An Evaluation Platform to Assess Societal Risk of Recommender Algorithms
University College Dublin（都柏林大学学院）；School of Computer Science（计算机科学学院）；School of Information and Communication（信息与通信学院）；Dublin City University（都柏林城市大学）；School of Computing（计算机学院）；University College Cork（科克大学学院）；School of Computer Science & IT（计算机科学与信息技术学院）；Insight SFI Research Centre for Data Analytics（Insight SFI数据分析研究中心）
University of Washington（华盛顿大学）；Rutgers University（罗格斯大学）
As recommender systems become increasingly sophisticated and complex, they often suffer from lack of fairness and transparency. Providing robust and unbiased explanations for recommendations has been drawing more and more attention as it can help address these issues and improve trustworthiness and informativeness of recommender systems. However, despite the fact that such explanations are generated for humans who respond more strongly to messages with appropriate emotions, there is a lack of consideration for emotions when generating explanations for recommendations. Current explanation gener…
University of New South Wales（新南威尔士大学）；University of Technology Sydney（悉尼科技大学）；Data61, CSIRO（澳大利亚联邦科学与工业研究组织数据61研究所）
A significant remaining challenge for existing recommender systems is that users may not trust the recommender systems for either lack of explanation or inaccurate recommendation results. Thus, it becomes critical to embrace a trustworthy recommender system. This survey provides a systemic summary of three categories of trust-aware recommender systems: social-aware recommender systems that leverage users' social relationships; robust recommender systems that filter untruthful noises (e.g., spammers and fake information) or enhance attack resistance; explainable recommender systems that provide…
Trust has been explored by many researchers in the past as a successful solution for assisting recommender systems. Even though the approach of using a web-of-trust scheme for assisting the recommendation production is well adopted, issues like the sparsity problem have not been explored adequately so far with regard to this. In this work we are proposing and testing a scheme that uses the existing ratings of users to calculate the hypothetical trust that might exist between them. The purpose is to demonstrate how some basic social networking when applied to an existing system can help in alle…
User-based Collaborative Filtering (CF) is one of the most popular approaches to create recommender systems. CF, however, suffers from data sparsity and the cold-start problem since users often rate only a small fraction of available items. One solution is to incorporate additional information into the recommendation process such as explicit trust scores that are assigned by users to others or implicit trust relationships that result from social connections between users. Such relationships typically form a very sparse trust network, which can be utilized to generate recommendations for users …
Trust-based recommender systems improve rating prediction with respect to Collaborative Filtering by leveraging the additional information provided by a trust network among users to deal with the cold start problem. However, they are challenged by recent studies according to which people generally perceive the usage of data about social relations as a violation of their own privacy. In order to address this issue, we extend trust-based recommender systems with additional evidence about trust, based on public anonymous information, and we make them configurable with respect to the data that can…
Amazon（亚马逊）；The Ohio State University（俄亥俄州立大学）；École de Technologie Supérieure（高等技术学院）；University of Minnesota（明尼苏达大学）
Collaborative recommendation approaches based on nearest-neighbors are still highly popular today due to their simplicity, their efficiency, and their ability to produce accurate and personalized recommendations. This chapter offers a comprehensive survey of neighborhood-based methods for the item recommendation problem. It presents the main characteristics and benefits of such methods, describes key design choices for implementing a neighborhood-based recommender system, and gives practical information on how to make these choices. A broad range of methods is covered in the chapter, including…
Reproducibility is a key requirement for scientific progress. It allows the reproduction of the works of others, and, as a consequence, to fully trust the reported claims and results. In this work, we argue that, by facilitating reproducibility of recommender systems experimentation, we indirectly address the issues of accountability and transparency in recommender systems research from the perspectives of practitioners, designers, and engineers aiming to assess the capabilities of published research works. These issues have become increasingly prevalent in recent literature. Reasons for this …
Recommender systems are used with the purpose of suggesting contents and resources to the users in a social network. These systems use ranks or tags each user assign to different resources to predict or make suggestions to users. Lately, social tagging systems, in which users can insert new contents, tag, organize, share, and search for contents are becoming more popular. These systems have a lot of valuable information, but data growth is one of its biggest challenges and this has led to the need for recommender systems that will predict what each user may like or need. One approach to the de…
We propose a novel trust metric for social networks which is suitable for application in recommender systems. It is personalised and dynamic and allows to compute the indirect trust between two agents which are not neighbours based on the direct trust between agents that are neighbours. In analogy to some personalised versions of PageRank, this metric makes use of the concept of feedback centrality and overcomes some of the limitations of other trust metrics.In particular, it does not neglect cycles and other patterns characterising social networks, as some other algorithms do. In order to app…
Shahid Beheshti University, G.C.（沙希德·贝赫什提大学）；Michigan State University（密歇根州立大学）；University of Minnesota（明尼苏达大学）
With the advent of online social networks, recommender systems have became crucial for the success of many online applications/services due to their significance role in tailoring these applications to user-specific needs or preferences. Despite their increasing popularity, in general recommender systems suffer from the data sparsity and the cold-start problems. To alleviate these issues, in recent years there has been an upsurge of interest in exploiting social information such as trust relations among users along with the rating data to improve the performance of recommender systems. The mai…
What Are We Optimizing For? A Human-centric Evaluation of Deep Learning-based Movie Recommenders
Grouplens Research, University of Minnesota（明尼苏达大学GroupLens研究组）；Institute for Data, Systems, and Society (IDSS), Massachusetts Institute of Technology（麻省理工学院数据、系统与社会研究所）；School of Computing, Clemson University（克莱姆森大学计算学院）
The data scarcity of user preferences and the cold-start problem often appear in real-world applications and limit the recommendation accuracy of collaborative filtering strategies. Leveraging the selections of social friends and foes can efficiently face both problems. In this study, we propose a strategy that performs social deep pairwise learning. Firstly, we design a ranking loss function incorporating multiple ranking criteria based on the choice in users, and the choice in their friends and foes to improve the accuracy in the top-k recommendation task. We capture the nonlinear correlatio…
The aim of the recommender systems is to provide relevant and potentially interesting information to each user. This is fulfilled by utilizing the already recorded tendencies of similar users or detecting items similar to interested items of the user. Challenges such as data sparsity and cold start problem are addressed in recent studies. Utilizing social information not only enhances the prediction accuracy but also tackles the data sparseness challenges. In this paper, we investigate the impact of using direct and indirect trust information in a memory-based collaborative filtering recommend…
University of Washington（华盛顿大学）；Allen Institute for Artificial Intelligence（艾伦人工智能研究所）；Northwestern University（西北大学）；University of Washington & Allen Institute for Artificial Intelligence（华盛顿大学和艾伦人工智能研究所）
Explanations are well-known to improve recommender systems' transparency. These explanations may be local, explaining an individual recommendation, or global, explaining the recommender model in general. Despite their widespread use, there has been little investigation into the relative benefits of these two approaches. Do they provide the same benefits to users, or do they serve different purposes? We conducted a 30-participant exploratory study and a 30-participant controlled user study with a research-paper recommender system to analyze how providing participants local, global, or both expl…
Universidade Nova de Lisboa, School of Business and Economics（新里斯本大学商学院与经济学院）；University of California, Davis（加利福尼亚大学戴维斯分校）；Wright State University（莱特州立大学）
We partner with a leading European healthcare provider and design a mechanism to match patients with family doctors in primary care. We define the matchmaking process for several distinct use cases given different levels of available information about patients. Then, we adopt a hybrid recommender system to present each patient a list of family doctor recommendations. In particular, we model patient trust of family doctors using a large-scale dataset of consultation histories, while accounting for the temporal dynamics of their relationships. Our proposed approach shows higher predictive accura…
Recommendations with personalized explanations have been shown to increase user trust and perceived quality and help users make better decisions. Moreover, such explanations allow users to provide feedback by critiquing them. Several algorithms for recommender systems with multi-step critiquing have therefore been developed. However, providing a user-friendly interface based on personalized explanations and critiquing has not been addressed in the last decade. In this paper, we introduce four different web interfaces (available under https://lia.epfl.ch/critiquing/) helping users making decisi…
Recommender Systems have been widely used to help users in finding what they are looking for thus tackling the information overload problem. After several years of research and industrial findings looking after better algorithms to improve accuracy and diversity metrics, explanation services for recommendation are gaining momentum as a tool to provide a human-understandable feedback to results computed, in most of the cases, by black-box machine learning techniques. As a matter of fact, explanations may guarantee users satisfaction, trust, and loyalty in a system. In this paper, we evaluate ho…
