调查从业者如何使用人机协作指南：以 People + AI Guidebook 为案例研究
Investigating How Practitioners Use Human-AI Guidelines: A Case Study on the People + AI Guidebook
AI总结：
通过访谈31名设计师与产品经理，研究 People + AI Guidebook 在 AI 产品设计中的实际用途，并指出需加强早期构思与问题界定支持。
摘要：
人工智能（AI）给产品和服务的用户体验（UX）带来了新挑战。近来，面向从业者的资源与设计指南陆续出现，以缓解其中部分挑战。然而，很少有研究考察这些指南是否被使用、如何被使用，以及它们如何影响实践。本文中，我们调查了行业从业者如何使用 People + AI Guidebook。我们访谈了31名从业者（即设计师、产品经理），以了解他们在设计 AI 赋能产品时如何使用人机协作指南。研究发现，从业者不仅使用该指南来应对 AI 的设计挑战，还将其用于教育、跨职能沟通以及开发内部资源。我们发现，从业者希望在早期创意构思和问题界定阶段获得更多支持，以避免 AI 产品失败。我们讨论了上述发现对未来旨在帮助从业者设计 AI 产品的资源的启示。
英文摘要：
Artificial intelligence (AI) presents new challenges for the user experience (UX) of products and services. Recently, practitioner-facing resources and design guidelines have become available to ease some of these challenges. However, little research has investigated if and how these guidelines are used, and how they impact practice. In this paper, we investigated how industry practitioners use the People + AI Guidebook. We conducted interviews with 31 practitioners (i.e., designers, product managers) to understand how they use human-AI guidelines when designing AI-enabled products. Our findings revealed that practitioners use the guidebook not only for addressing AI's design challenges, but also for education, cross-functional communication, and for developing internal resources. We uncovered that practitioners desire more support for early phase ideation and problem formulation to avoid AI product failures. We discuss the implications for future resources aiming to help practitioners in designing AI products.
机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。
