Recent advancements in dialogue response selection (DRS) are based on the \textit{task-adaptive pre-training (TAP)} approach, by first initializing their model with BERT~\cite{devlin-etal-2019-bert}, and adapt to dialogue data with dialogue-specific or fine-grained pre-training tasks. However, it is uncertain whether BERT is the best initialization choice, or whether the proposed dialogue-specific fine-grained learning tasks are actually better than MLM+NSP. This paper aims to verify assumptions made in previous works and understand the source of improvements for DRS. We show that initializing with RoBERTa achieve similar performance as BERT, and MLM+NSP can outperform all previously proposed TAP tasks, during which we also contribute a new state-of-the-art on the Ubuntu corpus. Additional analyses shows that the main source of improvements comes from the TAP step, and that the NSP task is crucial to DRS, different from common NLU tasks.
With the rapid increase in the volume of dialogue data from daily life, there is a growing demand for dialogue summarization. Unfortunately, training a large summarization model is generally infeasible due to the inadequacy of dialogue data with annotated summaries. Most existing works for low-resource dialogue summarization directly pretrain models in other domains, e.g., the news domain, but they generally neglect the huge difference between dialogues and conventional articles. To bridge the gap between out-of-domain pretraining and in-domain fine-tuning, in this work, we propose a multi-sou…
This paper presents an ontology-aware pretrained language model (OPAL) for end-to-end task-oriented dialogue (TOD). Unlike chit-chat dialogue models, task-oriented dialogue models fulfill at least two task-specific modules: dialogue state tracker (DST) and response generator (RG). The dialogue state consists of the domain-slot-value triples, which are regarded as the user's constraints to search the domain-related databases. The large-scale task-oriented dialogue data with the annotated structured dialogue state usually are inaccessible. It prevents the development of the pretrained language m…
Indiana University Bloomington（印第安纳大学伯明顿分校）；Alibaba Group（阿里巴巴集团）
Multi-role dialogue understanding comprises a wide range of diverse tasks such as question answering, act classification, dialogue summarization etc. While dialogue corpora are abundantly available, labeled data, for specific learning tasks, can be highly scarce and expensive. In this work, we investigate dialogue context representation learning with various types unsupervised pretraining tasks where the training objectives are given naturally according to the nature of the utterance and the structure of the multi-role conversation. Meanwhile, in order to locate essential information for dialo…
City University of Hong Kong（香港城市大学）；Tencent AI Lab（腾讯人工智能实验室）
Language models like BERT and SpanBERT pretrained on open-domain data have obtained impressive gains on various NLP tasks. In this paper, we probe the effectiveness of domain-adaptive pretraining objectives on downstream tasks. In particular, three objectives, including a novel objective focusing on modeling predicate-argument relations, are evaluated on two challenging dialogue understanding tasks. Experimental results demonstrate that domain-adaptive pretraining with proper objectives can significantly improve the performance of a strong baseline on these tasks, achieving the new state-of-th…
Direct decoding for task-oriented dialogue is known to suffer from the explaining-away effect, manifested in models that prefer short and generic responses. Here we argue for the use of Bayes' theorem to factorize the dialogue task into two models, the distribution of the context given the response, and the prior for the response itself. This approach, an instantiation of the noisy channel model, both mitigates the explaining-away effect and allows the principled incorporation of large pretrained models for the response prior. We present extensive experiments showing that a noisy channel model…
Despite their popularity in the chatbot literature, retrieval-based models have had modest impact on task-oriented dialogue systems, with the main obstacle to their application being the low-data regime of most task-oriented dialogue tasks. Inspired by the recent success of pretraining in language modelling, we propose an effective method for deploying response selection in task-oriented dialogue. To train response selection models for task-oriented dialogue tasks, we propose a novel method which: 1) pretrains the response selection model on large general-domain conversational corpora; and the…
The response selection has been an emerging research topic due to the growing interest in dialogue modeling, where the goal of the task is to select an appropriate response for continuing dialogues. To further push the end-to-end dialogue model toward real-world scenarios, the seventh Dialog System Technology Challenge (DSTC7) proposed a challenging track based on real chatlog datasets. The competition focuses on dialogue modeling with several advanced characteristics: (1) natural language diversity, (2) capability of precisely selecting a proper response from a large set of candidates or the …
Existing automatic evaluation metrics for open-domain dialogue response generation systems correlate poorly with human evaluation. We focus on evaluating response generation systems via response selection. To evaluate systems properly via response selection, we propose the method to construct response selection test sets with well-chosen false candidates. Specifically, we propose to construct test sets filtering out some types of false candidates: (i) those unrelated to the ground-truth response and (ii) those acceptable as appropriate responses. Through experiments, we demonstrate that evalua…
Zhejiang University（浙江大学）；Alibaba Group（阿里巴巴集团）；National University of Singapore（新加坡国立大学）；Indiana University（印第安纳大学）
Dialogue summarization has been extensively studied and applied, where the prior works mainly focused on exploring superior model structures to align the input dialogue and the output summary. However, for professional dialogues (e.g., legal debate and medical diagnosis), semantic/statistical alignment can hardly fill the logical/factual gap between input dialogue discourse and summary output with external knowledge. In this paper, we mainly investigate the factual inconsistency problem for Dialogue Inspectional Summarization (DIS) under non-pretraining and pretraining settings. An innovative …
In retrieval-based dialogue systems, a response selection model acts as a ranker to select the most appropriate response among several candidates. However, such selection models tend to rely on context-response content similarity, which makes models vulnerable to adversarial responses that are semantically similar but not relevant to the dialogue context. Recent studies have shown that leveraging these adversarial responses as negative training samples is useful for improving the discriminating power of the selection model. Nevertheless, collecting human-written adversarial responses is expens…
With the increasing research interest in dialogue response generation, there is an emerging branch formulating this task as selecting next sentences, where given the partial dialogue contexts, the goal is to determine the most probable next sentence. Following the recent success of the Transformer model, this paper proposes (1) a new variant of attention mechanism based on multi-head attention, called highway attention, and (2) a recurrent model based on transformer and the proposed highway attention, so-called Highway Recurrent Transformer. Experiments on the response selection task in the se…
CSIRO Data61（澳大利亚联邦科学与工业研究组织数据61）；University of Sydney（悉尼大学）；Harrison ai（哈里森人工智能）
Recent studies on domain-specific BERT models show that effectiveness on downstream tasks can be improved when models are pretrained on in-domain data. Often, the pretraining data used in these models are selected based on their subject matter, e.g., biology or computer science. Given the range of applications using social media text, and its unique language variety, we pretrain two models on tweets and forum text respectively, and empirically demonstrate the effectiveness of these two resources. In addition, we investigate how similarity measures can be used to nominate in-domain pretraining …
Knowledge-grounded dialogue is a task of generating an informative response based on both discourse context and external knowledge. As we focus on better modeling the knowledge selection in the multi-turn knowledge-grounded dialogue, we propose a sequential latent variable model as the first approach to this matter. The model named sequential knowledge transformer (SKT) can keep track of the prior and posterior distribution over knowledge; as a result, it can not only reduce the ambiguity caused from the diversity in knowledge selection of conversation but also better leverage the response inf…
Incorporating external knowledge sources effectively in conversations is a longstanding problem in open-domain dialogue research. The existing literature on open-domain knowledge selection is limited and makes certain brittle assumptions on knowledge sources to simplify the overall task (Dinan et al., 2019), such as the existence of a single relevant knowledge sentence per context. In this work, we evaluate the existing state of open-domain conversation knowledge selection, showing where the existing methodologies regarding data and evaluation are flawed. We then improve on them by proposing a…
Beijing University of Posts and Telecommunications（北京邮电大学）；The University of Tokyo（东京大学）
In dialogue state tracking, dialogue history is a crucial material, and its utilization varies between different models. However, no matter how the dialogue history is used, each existing model uses its own consistent dialogue history during the entire state tracking process, regardless of which slot is updated. Apparently, it requires different dialogue history to update different slots in different turns. Therefore, using consistent dialogue contents may lead to insufficient or redundant information for different slots, which affects the overall performance. To address this problem, we devis…
From Myopic Selection to Long-Horizon Awareness: Sequential LLM Routing for Multi-Turn Dialogue
School of Computer Science, Shanghai Jiao Tong University, Shanghai, China（上海交通大学计算机科学学院）；WeChat, Tencent Inc, Beijing, China（腾讯北京研发中心）；University at Buffalo, New York, United States（布法罗大学）
Efficient Pretraining Data Selection for Language Models via Multi-Actor Collaboration
Hong Kong University of Science and Technology（香港科技大学）；Shanghai Artificial Intelligence Laborator（上海人工智能实验室）；Peking University（北京大学）；Zhongguancun Academy（中关村学院）；Imperial College London（伦敦帝国理工学院）
Johns Hopkins University（约翰斯·霍普金斯大学）；New York University（纽约大学）
Building pretrained language models is considered expensive and data-intensive, but must we increase dataset size to achieve better performance? We propose an alternative to larger training sets by automatically identifying smaller yet domain-representative subsets. We extend Cynical Data Selection, a statistical sentence scoring method that conditions on a representative target domain corpus. As an example, we treat the OntoNotes corpus as a target domain and pretrain a RoBERTa-like encoder from a cynically selected subset of the Pile. On both perplexity and across several downstream tasks in…
University of Cambridge（剑桥大学）；The Chinese University of Hong Kong（香港中文大学）；Tencent Inc.（腾讯公司）
We study the learning of a matching model for dialogue response selection. Motivated by the recent finding that models trained with random negative samples are not ideal in real-world scenarios, we propose a hierarchical curriculum learning framework that trains the matching model in an "easy-to-difficult" scheme. Our learning framework consists of two complementary curricula: (1) corpus-level curriculum (CC); and (2) instance-level curriculum (IC). In CC, the model gradually increases its ability in finding the matching clues between the dialogue context and a response candidate. As for IC, i…
University of Illinois at Urbana-Champaign（伊利诺伊大学厄巴纳-香槟分校）；Amazon Alexa AI（亚马逊Alexa人工智能部门）
Providing conversation models with background knowledge has been shown to make open-domain dialogues more informative and engaging. Existing models treat knowledge selection as a sentence ranking or classification problem where each sentence is handled individually, ignoring the internal semantic connection among sentences in the background document. In this work, we propose to automatically convert the background knowledge documents into document semantic graphs and then perform knowledge selection over such graphs. Our document semantic graphs preserve sentence-level information through the …
University of Illinois at Urbana-Champaign（伊利诺伊大学厄巴纳-香槟分校）；ByteDance AI Lab（字节跳动人工智能实验室）
Selecting an appropriate response from many candidates given the utterances in a multi-turn dialogue is the key problem for a retrieval-based dialogue system. Existing work formalizes the task as matching between the utterances and a candidate and uses the cross-entropy loss in learning of the model. This paper applies contrastive learning to the problem by using the supervised contrastive loss. In this way, the learned representations of positive examples and representations of negative examples can be more distantly separated in the embedding space, and the performance of matching can be enh…
Knowledge-grounded dialogue is a task of generating a fluent and informative response based on both conversation context and a collection of external knowledge, in which knowledge selection plays an important role and attracts more and more research interest. However, most existing models either select only one knowledge or use all knowledge for responses generation. The former may lose valuable information in discarded knowledge, while the latter may bring a lot of noise. At the same time, many approaches need to train the knowledge selector with knowledge labels that indicate ground-truth kn…
This paper presents a large-scale corpus for non-task-oriented dialogue response selection, which contains over 27K distinct prompts more than 82K responses collected from social media. To annotate this corpus, we define a 5-grade rating scheme: bad, mediocre, acceptable, good, and excellent, according to the relevance, coherence, informativeness, interestingness, and the potential to move a conversation forward. To test the validity and usefulness of the produced corpus, we compare various unsupervised and supervised models for response selection. Experimental results confirm that the propose…
Constructing a robust dialogue system on spoken conversations bring more challenge than written conversation. In this respect, DSTC10-Track2-Task2 is proposed, which aims to build a task-oriented dialogue (TOD) system incorporating unstructured external knowledge on a spoken conversation, extending DSTC9-Track1. This paper introduces our system containing four advanced methods: data construction, weighted negative sampling, post-training, and style transfer. We first automatically construct a large training data because DSTC10-Track2 does not release the official training set. For the knowledg…
Wangxuan Institute of Computer Technology（王选计算机技术研究所）；Center for Data Science（数据科学中心）；Academy for Advanced Interdisciplinary Studies（前沿交叉学科研究院）；Peking University（北京大学）；Soochow University（苏州大学）；Gaoling School of Artificial Intelligence（高瓴人工智能学院）；Renmin University of China（中国人民大学）
Existing multi-turn context-response matching methods mainly concentrate on obtaining multi-level and multi-dimension representations and better interactions between context utterances and response. However, in real-place conversation scenarios, whether a response candidate is suitable not only counts on the given dialogue context but also other backgrounds, e.g., wording habits, user-specific dialogue history content. To fill the gap between these up-to-date methods and the real-world applications, we incorporate user-specific dialogue history into the response selection and propose a persona…
The underlying difference of linguistic patterns between general text and task-oriented dialogue makes existing pre-trained language models less useful in practice. In this work, we unify nine human-human and multi-turn task-oriented dialogue datasets for language modeling. To better model dialogue behavior during pre-training, we incorporate user and system tokens into the masked language modeling. We propose a contrastive objective function to simulate the response selection task. Our pre-trained task-oriented dialogue BERT (TOD-BERT) outperforms strong baselines like BERT on four downstream…
A fundamental requirement of any task-oriented dialogue system is the ability to generate object descriptions that refer to objects in the task domain. The subproblem of content selection for object descriptions in task-oriented dialogue has been the focus of much previous work and a large number of models have been proposed. In this paper, we use the annotated COCONUT corpus of task-oriented design dialogues to develop feature sets based on Dale and Reiters (1995) incremental model, Brennan and Clarks (1996) conceptual pact model, and Jordans (2000b) intentional influences model, and use thes…
Tel Aviv University（特拉维夫大学）；Allen Institute for AI（艾伦人工智能研究所）
In several question answering benchmarks, pretrained models have reached human parity through fine-tuning on an order of 100,000 annotated questions and answers. We explore the more realistic few-shot setting, where only a few hundred training examples are available, and observe that standard models perform poorly, highlighting the discrepancy between current pretraining objectives and question answering. We propose a new pretraining scheme tailored for question answering: recurring span selection. Given a passage with multiple sets of recurring spans, we mask in each set all recurring spans b…
We study learning of a matching model for response selection in retrieval-based dialogue systems. The problem is equally important with designing the architecture of a model, but is less explored in existing literature. To learn a robust matching model from noisy training data, we propose a general co-teaching framework with three specific teaching strategies that cover both teaching with loss functions and teaching with data curriculum. Under the framework, we simultaneously learn two matching models with independent training sets. In each iteration, one model transfers the knowledge learned …
PersuaRL: Reinforcement Learning-Driven Multi-Expert Selection for Persuasive Dialogue Generation in Insurance
Indian Institute of Technology Patna（印度巴特那印度理工学院）；Ramakrishna Mission Vivekananda Educational and Research Institute（罗摩克里希纳使命维韦卡南达教育与研究学院）；Accenture Labs（埃森哲实验室）
Wangxuan Institute of Computer Technology, Peking University（北京大学王选计算机研究所）；Center for Data Science, AAIS, Peking University（北京大学人工智能研究院数据科学中心）；Meituan（美团）；Microsoft Corporation（微软公司）；Beijing Academy of Artificial Intelligence (BAAI)（北京人工智能研究院）
We study knowledge-grounded dialogue generation with pre-trained language models. To leverage the redundant external knowledge under capacity constraint, we propose equipping response generation defined by a pre-trained language model with a knowledge selection module, and an unsupervised approach to jointly optimizing knowledge selection and response generation with unlabeled dialogues. Empirical results on two benchmarks indicate that our model can significantly outperform state-of-the-art methods in both automatic evaluation and human judgment.
Knowledge graph-based dialogue systems can narrow down knowledge candidates for generating informative and diverse responses with the use of prior information, e.g., triple attributes or graph paths. However, most current knowledge graph (KG) cover incomplete domain-specific knowledge. To overcome this drawback, we propose a knowledge graph based proactive dialogue generation model (KgDg) with three components, improved model-agnostic meta-learning algorithm (MAML), knowledge selection in knowledge triplets embedding, and knowledge aware proactive response generator. For knowledge triplets emb…
Huazhong University of Science and Technology（华中科技大学）；Pingan Property & Casualty Research（平安财产保险研究院）；Beijing Institute of Technology（北京理工大学）
Recently, topic-grounded dialogue system has attracted significant attention due to its effectiveness in predicting the next topic to yield better responses via the historical context and given topic sequence. However, almost all existing topic prediction solutions focus on only the current conversation and corresponding topic sequence to predict the next conversation topic, without exploiting other topic-guided conversations which may contain relevant topic-transitions to current conversation. To address the problem, in this paper we propose a novel approach, named Sequential Global Topic Att…
Institute of Information Engineering, Chinese Academy of Sciences（中国科学院信息工程研究所）；School of Cyber Security, University of Chinese Academy of Sciences（中国科学院大学网络空间安全学院）；WeChat AI, Tencent Inc（腾讯公司微信AI）
Empathy, which is widely used in psychological counselling, is a key trait of everyday human conversations. Equipped with commonsense knowledge, current approaches to empathetic response generation focus on capturing implicit emotion within dialogue context, where the emotions are treated as a static variable throughout the conversations. However, emotions change dynamically between utterances, which makes previous works difficult to perceive the emotion flow and predict the correct emotion of the target response, leading to inappropriate response. Furthermore, simply importing commonsense kno…
Recent progress on neural approaches for language processing has triggered a resurgence of interest on building intelligent open-domain chatbots. However, even the state-of-the-art neural chatbots cannot produce satisfying responses for every turn in a dialog. A practical solution is to generate multiple response candidates for the same context, and then perform response ranking/selection to determine which candidate is the best. Previous work in response selection typically trains response rankers using synthetic data that is formed from existing dialogs by using a ground truth response as th…
Data Selection for Multi-turn Dialogue Instruction Tuning
National Engineering Research Center for Software Engineering, Peking University（软件工程国家工程研究中心，北京大学）；School of Computer Science, Peking University（北京大学计算机学院）；PKU-CMCC(Hubei) Joint Research Lab for LLM Industrial Applications（北京大学-湖北CMCC大模型工业应用联合实验室）
Renmin University of China（中国人民大学）；Peking University（北京大学）；Microsoft Corporation（微软公司）
Knowledge-grounded conversation (KGC) shows great potential in building an engaging and knowledgeable chatbot, and knowledge selection is a key ingredient in it. However, previous methods for knowledge selection only concentrate on the relevance between knowledge and dialogue context, ignoring the fact that age, hobby, education and life experience of an interlocutor have a major effect on his or her personal preference over external knowledge. Without taking the personalization issue into account, it is difficult to select the proper knowledge and generate persona-consistent responses. In thi…
Curió-Edu 7B: Examining Data Selection Impacts in LLM Continued Pretraining
Institute of Computing (IC) University of Campinas (UNICAMP)（计算研究所（IC）坎皮纳斯大学（UNICAMP））；School of Electrical and Computer Engineering (FEEC) University of Campinas (UNICAMP)（电气与计算机工程学院（FEEC）坎皮纳斯大学（UNICAMP））
Retrieve-based dialogue response selection aims to find a proper response from a candidate set given a multi-turn context. Pre-trained language models (PLMs) based methods have yielded significant improvements on this task. The sequence representation plays a key role in the learning of matching degree between the dialogue context and the response. However, we observe that different context-response pairs sharing the same context always have a greater similarity in the sequence representations calculated by PLMs, which makes it hard to distinguish positive responses from negative ones. Motivat…
Tsinghua Shenzhen International Graduate School, Tsinghua University（清华大学深圳国际研究生院）；Department of Computer Science and Technology, Tsinghua University（清华大学计算机科学与技术系）；The Chinese University of Hong Kong（香港中文大学）；Tencent AI Lab（腾讯人工智能实验室）
Response selection plays a vital role in building retrieval-based conversation systems. Despite that response selection is naturally a learning-to-rank problem, most prior works take a point-wise view and train binary classifiers for this task: each response candidate is labeled either relevant (one) or irrelevant (zero). On the one hand, this formalization can be sub-optimal due to its ignorance of the diversity of response quality. On the other hand, annotating grayscale data for learning-to-rank can be prohibitively expensive and challenging. In this work, we show that grayscale data can be…
Dialogue engines that incorporate different types of agents to converse with humans are popular. However, conversations are dynamic in the sense that a selected response will change the conversation on-the-fly, influencing the subsequent utterances in the conversation, which makes the response selection a challenging problem. We model the problem of selecting the best response from a set of responses generated by a heterogeneous set of dialogue agents by taking into account the conversational history, and propose a \emph{Neural Response Selection} method. The proposed method is trained to pred…
Wangxuan Institute of Computer Technology, Peking University（北京大学王选计算机研究所）；Gaoling School of Artificial Intelligence, Renmin University of China（中国人民大学高瓴人工智能学院）；Microsoft Corporation（微软公司）
Knowledge-grounded conversation (KGC) shows excellent potential to deliver an engaging and informative response. However, existing approaches emphasize selecting one golden knowledge given a particular dialogue context, overlooking the one-to-many phenomenon in dialogue. As a result, the existing paradigm limits the diversity of knowledge selection and generation. To this end, we establish a multi-reference KGC dataset and propose a series of metrics to systematically assess the one-to-many efficacy of existing KGC models. Furthermore, to extend the hypothesis space of knowledge selection to e…
University of Amsterdam（阿姆斯特丹大学）；Microsoft Research AI（微软研究院AI）
Dialogue response selection is an important part of Task-oriented Dialogue Systems (TDSs); it aims to predict an appropriate response given a dialogue context. Obtaining key information from a complex, long dialogue context is challenging, especially when different sources of information are available, e.g., the user's utterances, the system's responses, and results retrieved from a knowledge base (KB). Previous work ignores the type of information source and merges sources for response selection. However, accounting for the source type may lead to remarkable differences in the quality of resp…
