We study learning of a matching model for response selection in retrieval-based dialogue systems. The problem is equally important with designing the architecture of a model, but is less explored in existing literature. To learn a robust matching model from noisy training data, we propose a general co-teaching framework with three specific teaching strategies that cover both teaching with loss functions and teaching with data curriculum. Under the framework, we simultaneously learn two matching models with independent training sets. In each iteration, one model transfers the knowledge learned from its training set to the other model, and at the same time receives the guide from the other model on how to overcome noise in training. Through being both a teacher and a student, the two models learn from each other and get improved together. Evaluation results on two public data sets indicate that the proposed learning approach can generally and significantly improve the performance of existing matching models.
In this work, we present a hybrid learning method for training task-oriented dialogue systems through online user interactions. Popular methods for learning task-oriented dialogues include applying reinforcement learning with user feedback on supervised pre-training models. Efficiency of such learning method may suffer from the mismatch of dialogue state distribution between offline training and online interactive learning stages. To address this challenge, we propose a hybrid imitation and reinforcement learning method, with which a dialogue agent can effectively learn from its interaction wi…
Facebook AI Research（Facebook AI研究院）；Facebook Reality Labs
We demonstrate that large language models are able to simulate Task Oriented Dialogues in novel domains, provided only with an API implementation and a list of goals. We show these simulations can formulate online, automatic metrics that correlate well with human evaluations. Furthermore, by checking for whether the User's goals are met, we can use simulation to repeatedly generate training data and improve the quality of simulations themselves. With no human intervention or domain-specific training data, our simulations bootstrap end-to-end models which achieve a 37\% error reduction in previ…
S2Dialog: Multimodal Dialogue Retrieval with Semantic and Acoustic-Style Modeling
College of Computer Science, Inner Mongolia University（内蒙古大学计算机学院）；University of Electronic Science and Technology of China, Shenzhen Campus（电子科技大学深圳校区）
Neural task-oriented dialogue systems often struggle to smoothly interface with a knowledge base. In this work, we seek to address this problem by proposing a new neural dialogue agent that is able to effectively sustain grounded, multi-domain discourse through a novel key-value retrieval mechanism. The model is end-to-end differentiable and does not need to explicitly model dialogue state or belief trackers. We also release a new dataset of 3,031 dialogues that are grounded through underlying knowledge bases and span three distinct tasks in the in-car personal assistant space: calendar schedu…
LS2N（LS2N实验室）；CNRS（法国国家科学研究中心）；Université de Nantes（南特大学）
Building dialogue systems that naturally converse with humans is being an attractive and an active research domain. Multiple systems are being designed everyday and several datasets are being available. For this reason, it is being hard to keep an up-to-date state-of-the-art. In this work, we present the latest and most relevant retrieval-based dialogue systems and the available datasets used to build and evaluate them. We discuss their limitations and provide insights and guidelines for future work.
The article describes the new approach for quality improvement of automated dialogue systems for customer support service. Analysis produced in the paper demonstrates the dependency of the quality of the retrieval-based dialogue system quality on the choice of negative responses. The proposed approach implies choosing the negative samples according to the distribution of responses in the train set. In this implementation the negative samples are randomly chosen from the original response distribution and from the "artificial" distribution of negative responses, such as uniform distribution or …
Real human conversation data are complicated, heterogeneous, and noisy, from which building open-domain dialogue systems remains a challenging task. In fact, such dialogue data still contains a wealth of information and knowledge, however, they are not fully explored. In this paper, we show existing open-domain dialogue generation methods that memorize context-response paired data with autoregressive or encode-decode language models underutilize the training data. Different from current approaches, using external knowledge, we explore a retrieval-generation training framework that can take adv…
Task-oriented dialogue systems in industry settings need to have high conversational capability, be easily adaptable to changing situations and conform to business constraints. This paper describes a 3-step procedure to develop a conversational model that satisfies these criteria and can efficiently scale to rank a large set of response candidates. First, we provide a simple algorithm to semi-automatically create a high-coverage template set from historic conversations without any annotation. Second, we propose a neural architecture that encodes the dialogue context and applicable business con…
Meituan Group（美团）；Tencent AI Lab（腾讯人工智能实验室）；Gaoling School of Artificial Intelliegent, Renmin University of China（中国人民大学高瓴人工智能学院）；College of William & Mary（威廉与玛丽学院）；Universite De Montreal（蒙特利尔大学）
The ability of a dialog system to express consistent language style during conversations has a direct, positive impact on its usability and on user satisfaction. Although previous studies have demonstrated that style transfer is feasible with a large amount of parallel data, it is often impossible to collect such data for different styles. In this paper, instead of manually constructing conversation data with a certain style, we propose a flexible framework that adapts a generic retrieval-based dialogue system to mimic the language style of a specified persona without any parallel data. Our ap…
Microsoft Corporation（微软公司）；Peking University（北京大学）
Establishing retrieval-based dialogue systems that can select appropriate responses from the pre-built index has gained increasing attention from researchers. For this task, the adoption of pre-trained language models (such as BERT) has led to remarkable progress in a number of benchmarks. There exist two common approaches, including cross-encoders which perform full attention over the inputs, and bi-encoders that encode the context and response separately. The former gives considerable improvements in accuracy but is often inapplicable in practice for large-scale retrieval given the cost of t…
Key Lab. of Shanghai Education Commission for Intelligent Interaction and Cognitive Eng.（上海市教育委员会智能交互与认知工程重点实验室）；SpeechLab, Department of Computer Science and Engineering（计算机科学与工程系语音实验室）；Brain Science and Technology Research Center（脑科学与技术研究中心）；Shanghai Jiao Tong University, Shanghai, China（上海交通大学）
Dialogue state tracking (DST) is a crucial module in dialogue management. It is usually cast as a supervised training problem, which is not convenient for on-line optimization. In this paper, a novel companion teaching based deep reinforcement learning (DRL) framework for on-line DST optimization is proposed. To the best of our knowledge, this is the first effort to optimize the DST module within DRL framework for on-line task-oriented spoken dialogue systems. In addition, dialogue policy can be further jointly updated. Experiments show that on-line DST optimization can effectively improve the…
Université de Montréal（蒙特利尔大学）；Renmin University of China（中国人民大学）；Huawei Poisson Lab.（华为泊松实验室）
A proactive dialogue system has the ability to proactively lead the conversation. Different from the general chatbots which only react to the user, proactive dialogue systems can be used to achieve some goals, e.g., to recommend some items to the user. Background knowledge is essential to enable smooth and natural transitions in dialogue. In this paper, we propose a new multi-task learning framework for retrieval-based knowledge-grounded proactive dialogue. To determine the relevant knowledge to be used, we frame knowledge prediction as a complementary task and use explicit signals to supervis…
Dialogue systems can benefit from being able to search through a corpus of text to find information relevant to user requests, especially when encountering a request for which no manually curated response is available. The state-of-the-art technology for neural dense retrieval or re-ranking involves deep learning models with hundreds of millions of parameters. However, it is difficult and expensive to get such models to operate at an industrial scale, especially for cloud services that often need to support a big number of individually customized dialogue systems, each with its own text corpus…
Research Center for Social Computing and Information Retrieval（社会计算与信息检索研究中心）；Harbin Institute of Technology（哈尔滨工业大学）
Querying the knowledge base (KB) has long been a challenge in the end-to-end task-oriented dialogue system. Previous sequence-to-sequence (Seq2Seq) dialogue generation work treats the KB query as an attention over the entire KB, without the guarantee that the generated entities are consistent with each other. In this paper, we propose a novel framework which queries the KB in two steps to improve the consistency of generated entities. In the first step, inspired by the observation that a response can usually be supported by a single KB row, we introduce a KB retrieval component which explicitl…
LINKS Foundation（LINKS基金会）；Politecnico di Torino（都灵理工大学）
This paper presents our work for the ninth edition of the Dialogue System Technology Challenge (DSTC9). Our solution addresses the track number four: Simulated Interactive MultiModal Conversations. The task consists in providing an algorithm able to simulate a shopping assistant that supports the user with his/her requests. We address the task of response retrieval, that is the task of retrieving the most appropriate agent response from a pool of response candidates. Our approach makes use of a neural architecture based on transformer with a multi-attentive structure that conditions the respon…
Dial-MAE: ConTextual Masked Auto-Encoder for Retrieval-based Dialogue Systems
Institute of Information Engineering, Chinese Academy of Sciences（中国科学院信息工程研究所）；School of Cyber Security, University of Chinese Academy of Sciences（中国科学院大学网络空间安全学院）
The Hong Kong University of Science and Technology（香港科技大学）
In this thesis, we leverage the neural copy mechanism and memory-augmented neural networks (MANNs) to address existing challenge of neural task-oriented dialogue learning. We show the effectiveness of our strategy by achieving good performance in multi-domain dialogue state tracking, retrieval-based dialogue systems, and generation-based dialogue systems. We first propose a transferable dialogue state generator (TRADE) that leverages its copy mechanism to get rid of dialogue ontology and share knowledge between domains. We also evaluate unseen domain dialogue state tracking and show that TRADE…
Finding semantically rich and computer-understandable representations for textual dialogues, utterances and words is crucial for dialogue systems (or conversational agents), as their performance mostly depends on understanding the context of conversations. Recent research aims at finding distributed vector representations (embeddings) for words, such that semantically similar words are relatively close within the vector-space. Encoding the "meaning" of text into vectors is a current trend, and text can range from words, phrases and documents to actual human-to-human conversations. In recent re…
In order to build dialogue systems to tackle the ambitious task of holding social conversations, we argue that we need a data driven approach that includes insight into human conversational chit chat, and which incorporates different natural language processing modules. Our strategy is to analyze and index large corpora of social media data, including Twitter conversations, online debates, dialogues between friends, and blog posts, and then to couple this data retrieval with modules that perform tasks such as sentiment and style analysis, topic modeling, and summarization. We aim for personal …
Despite their popularity in the chatbot literature, retrieval-based models have had modest impact on task-oriented dialogue systems, with the main obstacle to their application being the low-data regime of most task-oriented dialogue tasks. Inspired by the recent success of pretraining in language modelling, we propose an effective method for deploying response selection in task-oriented dialogue. To train response selection models for task-oriented dialogue tasks, we propose a novel method which: 1) pretrains the response selection model on large general-domain conversational corpora; and the…
How to build a high-quality multi-domain dialogue system is a challenging work due to its complicated and entangled dialogue state space among each domain, which seriously limits the quality of dialogue policy, and further affects the generated response. In this paper, we propose a novel method to acquire a satisfying policy and subtly circumvent the knotty dialogue state representation problem in the multi-domain setting. Inspired by real school teaching scenarios, our method is composed of multiple domain-specific teachers and a universal student. Each individual teacher only focuses on one …
University of Science and Technology of China（中国科学技术大学）；Queen’s University（女王大学）；iFLYTEK Research（讯飞研究院）
Persona can function as the prior knowledge for maintaining the consistency of dialogue systems. Most of previous studies adopted the self persona in dialogue whose response was about to be selected from a set of candidates or directly generated, but few have noticed the role of partner in dialogue. This paper makes an attempt to thoroughly explore the impact of utilizing personas that describe either self or partner speakers on the task of response selection in retrieval-based chatbots. Four persona fusion strategies are designed, which assume personas interact with contexts or responses in d…
This report describes Athena, a dialogue system for spoken conversation on popular topics and current events. We develop a flexible topic-agnostic approach to dialogue management that dynamically configures dialogue based on general principles of entity and topic coherence. Athena's dialogue manager uses a contract-based method where discourse constraints are dispatched to clusters of response generators. This allows Athena to procure responses from dynamic sources, such as knowledge graph traversals and feature-based on-the-fly response retrieval methods. After describing the dialogue system …
In multi-modal dialogue systems, it is important to allow the use of images as part of a multi-turn conversation. Training such dialogue systems generally requires a large-scale dataset consisting of multi-turn dialogues that involve images, but such datasets rarely exist. In response, this paper proposes a 45k multi-modal dialogue dataset created with minimal human intervention. Our method to create such a dataset consists of (1) preparing and pre-processing text dialogue datasets, (2) creating image-mixed dialogues by using a text-to-image replacement technique, and (3) employing a contextua…
California Institute of Technology（加州理工学院）；University of California, Santa Barbara（加州大学圣巴巴拉分校）；University of Waterloo（滑铁卢大学）；Vector Institute（向量研究所）
A pressing challenge in current dialogue systems is to successfully converse with users on topics with information distributed across different modalities. Previous work in multiturn dialogue systems has primarily focused on either text or table information. In more realistic scenarios, having a joint understanding of both is critical as knowledge is typically distributed over both unstructured and structured forms. We present a new dialogue dataset, HybriDialogue, which consists of crowdsourced natural conversations grounded on both Wikipedia text and tables. The conversations are created thr…
When the Database Fails: Prompting LLM Dialogue Agents for Safe Recovery in Task-Oriented Dialogue
College of Engineering and Computer Science, University of Central Florida（中佛罗里达大学工程与计算机科学学院）；Department of Marketing, University of Central Florida（中佛罗里达大学市场营销系）
Teaching machines to accomplish tasks by conversing naturally with humans is challenging. Currently, developing task-oriented dialogue systems requires creating multiple components and typically this involves either a large amount of handcrafting, or acquiring costly labelled datasets to solve a statistical learning problem for each component. In this work we introduce a neural network-based text-in, text-out end-to-end trainable goal-oriented dialogue system along with a new way of collecting dialogue data based on a novel pipe-lined Wizard-of-Oz framework. This approach allows us to develop …
Stylistic dialogue response generation, with valuable applications in personality-based conversational agents, is a challenging task because the response needs to be fluent, contextually-relevant, as well as paralinguistically accurate. Moreover, parallel datasets for regular-to-stylistic pairs are usually unavailable. We present three weakly-supervised models that can generate diverse polite (or rude) dialogue responses without parallel data. Our late fusion model (Fusion) merges the decoder of an encoder-attention-decoder dialogue model with a language model trained on stand-alone polite utt…
The University of Tokyo（东京大学）；IBM-Research Tokyo（IBM东京研究院）；National Institute of Informatics（日本国立信息学研究所）
Many automatic evaluation metrics have been proposed to score the overall quality of a response in open-domain dialogue. Generally, the overall quality is comprised of various aspects, such as relevancy, specificity, and empathy, and the importance of each aspect differs according to the task. For instance, specificity is mandatory in a food-ordering dialogue task, whereas fluency is preferred in a language-teaching dialogue system. However, existing metrics are not designed to cope with such flexibility. For example, BLEU score fundamentally relies only on word overlapping, whereas BERTScore …
Center for Artificial Intelligence Research (CAiRE)（人工智能研究中心（CAiRE））；The Hong Kong University of Science and Technology（香港科技大学）
User attributes provide rich and useful information for user understanding, yet structured and easy-to-use attributes are often sparsely populated. In this paper, we leverage dialogues with conversational agents, which contain strong suggestions of user information, to automatically extract user attributes. Since no existing dataset is available for this purpose, we apply distant supervision to train our proposed two-stage attribute extractor, which surpasses several retrieval and generation baselines on human evaluation. Meanwhile, we discuss potential applications (e.g., personalized recomme…
Learning to Detect Relevant Contexts and Knowledge for Response Selection in Retrieval-based Dialogue Systems
Computer Center, Peking University（北京大学计算机中心）；Department of Computer Science and Technology, Peking University（北京大学计算机科学与技术系）；Wangxuan Institute of Computer Technology, Peking University（北京大学王轩计算机技术研究所）
This study aims to generate responses based on real-world facts by conditioning context and external facts extracted from information websites. Our system is an ensemble system that combines three modules: generated-based module, retrieval-based module, and reranking module. Therefore, this system can return diverse and meaningful responses from various perspectives. The experiments and evaluations are conducted with the sentence generation task in Dialog System Technology Challenges 7 (DSTC7-Task2). As a result, the proposed system performed significantly better than sole modules, and worked …
UCLA Center for Vision, Cognition, Learning, and Autonomy（加州大学洛杉矶分校视觉、认知、学习与自主中心）；Microsoft Research（微软研究院）
Building a socially intelligent agent involves many challenges, one of which is to teach the agent to speak guided by its value like a human. However, value-driven chatbots are still understudied in the area of dialogue systems. Most existing datasets focus on commonsense reasoning or social norm modeling. In this work, we present a new large-scale human value dataset called ValueNet, which contains human attitudes on 21,374 text scenarios. The dataset is organized in ten dimensions that conform to the basic human value theory in intercultural research. We further develop a Transformer-based v…
ETH Zürich（苏黎世联邦理工学院）；Facebook AI Research（Facebook人工智能研究院）
Large language models can produce fluent dialogue but often hallucinate factual inaccuracies. While retrieval-augmented models help alleviate this issue, they still face a difficult challenge of both reasoning to provide correct knowledge and generating conversation simultaneously. In this work, we propose a modular model, Knowledge to Response (K2R), for incorporating knowledge into conversational agents, which breaks down this problem into two easier steps. K2R first generates a knowledge sequence, given a dialogue context, as an intermediate step. After this "reasoning step", the model then…
Stanford University（斯坦福大学）；Department of Computer Science and the Committee on Graduate Studies of Stanford University（斯坦福大学计算机科学系及研究生委员会）
The ability of a machine to communicate with humans has long been associated with the general success of AI. This dates back to Alan Turing's epoch-making work in the early 1950s, which proposes that a machine's intelligence can be tested by how well it, the machine, can fool a human into believing that the machine is a human through dialogue conversations. Many systems learn generation rules from a minimal set of authored rules or labels on top of hand-coded rules or templates, and thus are both expensive and difficult to extend to open-domain scenarios. Recently, the emergence of neural netw…
Domain adaptation has recently become a key problem in dialogue systems research. Deep learning, while being the preferred technique for modeling such systems, works best given massive training data. However, in the real-world scenario, such resources aren't available for every new domain, so the ability to train with a few dialogue examples can be considered essential. Pre-training on large data sources and adapting to the target data has become the standard method for few-shot problems within the deep learning framework. In this paper, we present the winning entry at the fast domain adaptati…
Sequence generation models for dialogue are known to have several problems: they tend to produce short, generic sentences that are uninformative and unengaging. Retrieval models on the other hand can surface interesting responses, but are restricted to the given retrieval set leading to erroneous replies that cannot be tuned to the specific context. In this work we develop a model that combines the two approaches to avoid both their deficiencies: first retrieve a response and then refine it -- the final sequence generator treating the retrieval as additional context. We show on the recent CONV…
The Chinese University of Hong Kong（香港中文大学）；Tencent AI Lab（腾讯AI实验室）
For dialogue response generation, traditional generative models generate responses solely from input queries. Such models rely on insufficient information for generating a specific response since a certain query could be answered in multiple ways. Consequentially, those models tend to output generic and dull responses, impeding the generation of informative utterances. Recently, researchers have attempted to fill the information gap by exploiting information retrieval techniques. When generating a response for a current query, similar dialogues retrieved from the entire training data are consi…
PlatoLM: Teaching LLMs in Multi-Round Dialogue via a User Simulator
The Chinese University of Hong Kong, Shenzhen（香港中文大学（深圳））；Shenzhen Research Institute of Big Data（深圳大数据研究院）；Soochow University（苏州大学）；University of Science and Technology（科技大学）
University of Cambridge（剑桥大学）；Tencent AI Lab（腾讯人工智能实验室）；The Chinese University of Hong Kong（香港中文大学）
The ability of a dialog system to express prespecified language style during conversations has a direct, positive impact on its usability and on user satisfaction. We introduce a new prototype-to-style (PS) framework to tackle the challenge of stylistic dialogue generation. The framework uses an Information Retrieval (IR) system and extracts a response prototype from the retrieved response. A stylistic response generator then takes the prototype and the desired language style as model input to obtain a high-quality and stylistic response. To effectively train the proposed model, we propose a n…
