业务流程中的自动资源分配：一项系统性文献综述
Automatic Resource Allocation in Business Processes: A Systematic Literature Survey
AI总结：
本文系统综述了业务流程中自动资源分配方法，按目标、模型数据、算法和成熟度进行分类，指出规则方法占主导，启发式与学习方法也具重要价值。
摘要：
为了向客户交付产品或服务，组织会执行多种业务流程。在执行过程中，即将到来的流程任务需要分配给内部资源。资源分配是一个复杂的决策问题，对流程的有效性和效率具有重要影响。目前已开发出多种方法来支持资源分配的自动化。本系统性文献综述对这些方法进行了概述，并根据其资源分配目标与能力、对模型和数据的使用、算法解决方案以及成熟度进行了分类。研究发现，基于规则的方法占据主导地位，但启发式方法和学习方法也发挥着重要作用。
英文摘要：
For delivering products or services to their clients, organizations execute manifold business processes. During such execution, upcoming process tasks need to be allocated to internal resources. Resource allocation is a complex decision-making problem with high impact on the effectiveness and efficiency of processes. A wide range of approaches was developed to support research allocation automatically. This systematic literature survey provides an overview of approaches and categorizes them regarding their resource allocation goals and capabilities, their use of models and data, their algorithmic solutions, and their maturity. Rule-based approaches were identified as dominant, but heuristics and learning approaches also play a relevant role.
机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。
