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arXiv 2409.01276cs.SE
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业务流程改进的系统性综述:运筹学与业务流程管理概念结合的成就与潜力

A Systematic Review of Business Process Improvement: Achievements and Potentials in Combining Concepts from Operations Research and Business Process Management

Michel Kunkler, Felix Schumann, Stefanie Rinderle-Ma

AI总结:

本文系统综述了业务流程管理与运筹学相结合的研究,发现其集中于资源分配与调度问题,并指出当前方法对随机性和流程数据利用不足的局限。

摘要:

业务流程管理与运筹学是两个都旨在提升组织价值创造的研究领域。业务流程管理历来强调提供精确的模型,而运筹学则侧重于构建可求解的模型及其解法。本系统性文献综述识别并分析了结合两个学科概念的研究工作。具体而言,本文分析了业务流程模型如何被概念化为数学模型,以及哪些优化技术被应用于这些模型。结果表明,当前研究高度集中于资源分配与调度问题。现有方法往往缺乏对许多问题随机性质的支持,并且仅很少利用来自流程模型或事件日志的信息,例如资源相关信息或来自数据视角的信息。

英文摘要:

Business Process Management and Operations Research are two research fields that both aim to enhance value creation in organizations. While Business Process Management has historically emphasized on providing precise models, Operations Research has focused on constructing tractable models and their solutions. This systematic literature review identifies and analyzes work that uses combined concepts from both disciplines. In particular, it analyzes how business process models have been conceptualized as mathematical models and which optimization techniques have been applied to these models. Results indicate a strong focus on resource allocation and scheduling problems. Current approaches often lack support of the stochastic nature of many problems, and do only sparsely use information from process models or from event logs, such as resource-related information or information from the data perspective.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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