Digital transformation forces companies to rethink their processes to meet current customer needs. Business Process Management (BPM) can provide the means to structure and tackle this change. However, most approaches to BPM face restrictions on the number of processes they can optimize at a time due to complexity and resource restrictions. Investigating this shortcoming, the concept of the long tail of business processes suggests a hybrid approach that entails managing important processes centrally, while incrementally improving the majority of processes at their place of execution. This study scrutinizes this observation as well as corresponding implications. First, we define a system of indicators to automatically prioritize processes based on execution data. Second, we use process mining to analyze processes from multiple companies to investigate the distribution of process value in terms of their process variants. Third, we examine the characteristics of the process variants contained in the short head and the long tail to derive and justify recommendations for their management. Our results suggest that the assumption of a long-tailed distribution holds across companies and indicators and also applies to the overall improvement potential of processes and their variants. Across all cases, process variants in the long tail were characterized by fewer customer contacts, lower execution frequencies, and a larger number of involved stakeholders, making them suitable candidates for distributed improvement.
Recently, information systems like ERP, CRM and WFM record different business events or activities in a log named as event log. Process mining aims at extracting information from event logs to capture business process as it is being executed. Process mining is an important learning task based on captured processes. In order to be competent organizations in the business world; they have to adjust their business process along with the changing environment. Sometimes a change in the business process implies a change into the whole system. Process mining allows for the automated discovery of proce…
Business rules represent the knowledge that guides the operations of a business organization. They are implemented in software applications used by organizations, and the activity of extracting them from software is known as business rule mining. It has various purposes amongst which migration and generating documentation are the most common. However, apart from conventional software, organizations also use spreadsheets for a large part of their operations and decision-making activities. Therefore we believe that spreadsheets are also rich in business rules. We thus propose to develop an autom…
One of the most valuable assets of an organization is its organizational data. The analysis and mining of this potential hidden treasure can lead to much added-value for the organization. Process mining is an emerging area that can be useful in helping organizations understand the status quo, check for compliance and plan for improving their processes. The aim of process mining is to extract knowledge from event logs of today's organizational information systems. Process mining includes three main types: discovering process models from event logs, conformance checking and organizational mining…
Process mining is a new emerging research trend over the last decade which focuses on analyzing the processes using event log and data. The raising integration of information systems for the operation of business processes provides the basis for innovative data analysis approaches. Process mining has the strong relationship between with data mining so that it enables the bond between business intelligence approach and business process management. It focuses on end to end processes and is possible because of the growing availability of event data and new process discovery and conformance checki…
Web service composition has been one of the most researched topics of the past decade. Novel methods of web service composition are being proposed in the literature include Semantics-based composition, WSDLbased composition. Although these methods provide promising results for composition, search and discovery of web service based on QoS parameter of network and semantics or ontology associated with WSDL, they do not address composition based on usage of web service. Web Service usage logs capture time series data of web service invocation by business objects, which innately captures patterns …
Digitalization and servitization are impacting many domains, including the mining industry. As the equipment becomes connected and technical infrastructure evolves, business models and risk management need to adapt. In this paper, we present a study on how changes in asset and risk distribution are evolving for the actors in a software ecosystem (SECO) and system-of-systems (SoS) around a mining operation. We have performed a survey to understand how Service Level Agreements (SLAs) -- a common mechanism for managing risk -- are used in other domains. Furthermore, we have performed a focus grou…
Institute for Databases and Information Systems, Ulm University（乌尔姆大学数据库与信息系统研究所）；Faculty of Computers and Information, Mansoura University（曼苏拉大学计算机与信息学院）；Faculty of Media Engineering and Technology, German University in Cairo（开罗德国大学媒体工程与技术学院）
Business processes evolve over time to adapt to changing business environments. This requires continuous monitoring of business processes to gain insights into whether they conform to the intended design or deviate from it. The situation when a business process changes while being analysed is denoted as Concept Drift. Its analysis is concerned with studying how a business process changes, in terms of detecting and localising changes and studying the effects of the latter. Concept drift analysis is crucial to enable early detection and management of changes, that is, whether to promote a change…
Recent advancements in location-aware analytics have created novel opportunities in different domains. In the area of process mining, enriching process models with geolocation helps to gain a better understanding of how the process activities are executed in practice. In this paper, we introduce our idea of geo-enabled process modeling and report on our industrial experience. To this end, we present a real-world case study to describe the importance of considering the location in process mining. Then we discuss the shortcomings of currently available process mining tools and propose our novel …
Artifact-centric modeling is a promising approach for modeling business processes based on the so-called business artifacts - key entities driving the company's operations and whose lifecycles define the overall business process. While artifact-centric modeling shows significant advantages, the overwhelming majority of existing process mining methods cannot be applied (directly) as they are tailored to discover monolithic process models. This paper addresses the problem by proposing a chain of methods that can be applied to discover artifact lifecycle models in Guard-Stage-Milestone notation. …
With ever-increasing productivity targets in mining operations, there is a growing interest in mining automation. The PIMM project addresses the fundamental challenge of network communication by constructing a pilot 5G network in the underground mine Kankberg. In this report, we discuss how such a 5G network could constitute the essential infrastructure to organize existing systems in Kankberg into a system-of-systems (SoS). In this report, we analyze a scenario in which LiDAR equipped vehicles operating in the mine are connected to existing mine mapping and positioning solutions. The approach…
With ever-increasing productivity targets in mining operations, there is a growing interest in mining automation. In future mines, remote-controlled and autonomous haulers will operate underground guided by LiDAR sensors. We envision reusing LiDAR measurements to maintain accurate mine maps that would contribute to both safety and productivity. Extrapolating from a pilot project on reliable wireless communication in Boliden's Kankberg mine, we propose establishing a system-of-systems (SoS) with LIDAR-equipped haulers and existing mapping solutions as constituent systems. SoS requirements engin…
Enterprise information systems allow companies to maintain detailed records of their business process executions. These records can be extracted in the form of event logs, which capture the execution of activities across multiple instances of a business process. Event logs may be used to analyze business processes at a fine level of detail using process mining techniques. Among other things, process mining techniques allow us to discover a process model from an event log -- an operation known as automated process discovery. Despite a rich body of research in the field, existing automated proce…
The capability of process mining techniques in providing extensive knowledge and insights into business processes has been widely acknowledged. Process mining techniques support discovering process models as well as analyzing process performance and bottlenecks in the past executions of processes. However, process mining tends to be "backward-looking" rather than "forward-looking" techniques like simulation. For example, process improvement also requires "what-if" analyses. In this paper, we present a Python library that uses an event log to directly generate a simulated event log, with additi…
Process mining techniques enable organizations to analyze business process execution traces in order to identify opportunities for improving their operational performance. Oftentimes, such execution traces contain private information. For example, the execution traces of a healthcare process are likely to be privacy-sensitive. In such cases, organizations need to deploy Privacy-Enhancing Technologies (PETs) to strike a balance between the benefits they get from analyzing these data and the requirements imposed onto them by privacy regulations, particularly that of minimizing re-identification …
The quality of human capital is crucial for software companies to maintain competitive advantages in knowledge economy era. Software companies recognize superior talent as a business advantage. They increasingly recognize the critical linkage between effective talent and business success. However, software companies suffering from high turnover rates often find it hard to recruit the right talents. There is an urgent need to develop a personnel selection mechanism to find the talents who are the most suitable for their software projects. Data mining techniques assures exploring the information…
Process mining methods allow analysts to use logs of historical executions of business processes in order to gain knowledge about the actual behavior of these processes. One of the most widely studied process mining operations is automated process discovery. An event log is taken as input by an automated process discovery method and produces a business process model as output that captures the control-flow relations between tasks that are described by the event log. In this setting, this paper provides a systematic comparative evaluation of existing implementations of automated process discove…
Process mining, i.e., a sub-field of data science focusing on the analysis of event data generated during the execution of (business) processes, has seen a tremendous change over the past two decades. Starting off in the early 2000's, with limited to no tool support, nowadays, several software tools, i.e., both open-source, e.g., ProM and Apromore, and commercial, e.g., Disco, Celonis, ProcessGold, etc., exist. The commercial process mining tools provide limited support for implementing custom algorithms. Moreover, both commercial and open-source process mining tools are often only accessible …
Process modeling is usually done using imperative modeling languages like BPMN or EPCs. In order to cope with the complexity of human-centric and flexible business processes several declarative process modeling languages (DPMLs) have been developed during the last years. DPMLs allow for the specification of constraints that restrict execution flows. They differ widely in terms of their level of expressiveness and tool support. Furthermore, research has shown that the understandability of declarative process models is rather low. Since there are applications for both classes of process modeling…
Process mining provides techniques to improve the performance and compliance of operational processes. Although sometimes the term "workflow mining" is used, the application in the context of Workflow Management (WFM) and Business Process Management (BPM) systems is limited. The main reason is that WFM/BPM systems control the process, leaving less room for flexibility and the corresponding deviations. However, as this paper shows, it is easy to extract event data from systems like Camunda, one of the leading open-source WFM/BPM systems. Moreover, although the respective process engines control…
Event logs recorded during the execution of business processes constitute a valuable source of information. Applying process mining techniques to them, event logs may reveal the actual process execution and enable reasoning on quantitative or qualitative process properties. However, event logs often contain sensitive information that could be related to individual process stakeholders through background information and cross-correlation. We therefore argue that, when publishing event logs, the risk of such re-identification attacks must be considered. In this paper, we show how to quantify the…
In this paper we present our experience during design, development, and pilot deployments of a data-driven machine learning based application maintenance solution. We implemented a proof of concept to address a spectrum of interrelated problems encountered in application maintenance projects including duplicate incident ticket identification, assignee recommendation, theme mining, and mapping of incidents to business processes. In the context of IT services, these problems are frequently encountered, yet there is a gap in bringing automation and optimization. Despite long-standing research aro…
Accurate and up-to-date models describing the be- havior of software systems are seldom available in practice. To address this issue, software engineers may use specification mining techniques, which can automatically derive models that capture the behavior of the system under analysis. So far, most specification mining techniques focused on the functional behavior of the systems, with specific emphasis on models that represent the ordering of operations, such as tempo- ral rules and finite state models. Although useful, these models are inherently partial. For instance, they miss the timing b…
This paper presents the results of an industry expert survey about event log generation in process mining. It takes academic assumptions as a starting point and elicits practitioner's assessments of statements about process execution, process scoping, process discovery, and process analysis. The results of the survey shed some light on challenges and perspectives around event log generation, as well as on the relationship between process models and process execution, and derive challenges for event log generation from it. The responses indicate that particularly relevant challenges exist aroun…
The applicability of process mining techniques hinges on the availability of event logs capturing the execution of a business process. In some use cases, particularly those involving customer-facing processes, these event logs may contain private information. Data protection regulations restrict the use of such event logs for analysis purposes. One way of circumventing these restrictions is to anonymize the event log to the extent that no individual can be singled out using the anonymized log. This paper addresses the problem of anonymizing an event log in order to guarantee that, upon disclos…
The applicability of process mining techniques hinges on the availability of event logs capturing the execution of a business process. In some use cases, particularly those involving customer-facing processes, these event logs may contain private information. Data protection regulations restrict the use of such event logs for analysis purposes. One way of circumventing these restrictions is to anonymize the event log to the extent that no individual can be singled out using the anonymized log. This article addresses the problem of anonymizing an event log in order to guarantee that, upon relea…
German Research Center for Artificial Intelligence (DFKI)（德国人工智能研究中心（DFKI））；Saarland University（萨尔大学）
AI Planning, Machine Learning and Process Mining have so far developed into separate research fields. At the same time, many interesting concepts and insights have been gained at the intersection of these areas in recent years. For example, the behavior of future processes is now comprehensively predicted with the aid of Machine Learning. For the practical application of these findings, however, it is also necessary not only to know the expected course, but also to give recommendations and hints for the achievement of goals, i.e. to carry out comprehensive process planning. At the same time, a…
