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arXiv 2107.07015cs.AIcs.HC
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如果建议来自AI,人们会更信任它吗?人与人工智能交互分析

Do Humans Trust Advice More if it Comes from AI? An Analysis of Human-AI Interactions

Stanford University(斯坦福大学)

Kailas Vodrahalli, Roxana Daneshjou, Tobias Gerstenberg, James Zou

摘要:

在AI的决策支持应用中,AI算法的输出被框定为对人类用户的建议。用户可以忽略此建议,或者考虑修改其决定。随着这种人机交互的日益普及,了解用户对AI建议的反应非常重要。在这篇论文中,我们招募了1100多名众包工作者,以描述人类如何使用人工智能建议,相对于来自几个实验环境中的一组同龄人的等效建议。我们发现,参与者对人类与人工智能在给定任务上的表现如何的信念会影响他们是否听从建议。当参与者听从建议时,他们会将其用于人类和人工智能的建议。基于这些结果,我们提出了一个两阶段的“激活-整合”人类行为模型,并使用它来描述影响人类与人工智能交互的因素。

英文摘要:

In decision support applications of AI, the AI algorithm's output is framed as a suggestion to a human user. The user may ignore this advice or take it into consideration to modify their decision. With the increasing prevalence of such human-AI interactions, it is important to understand how users react to AI advice. In this paper, we recruited over 1100 crowdworkers to characterize how humans use AI suggestions relative to equivalent suggestions from a group of peer humans across several experimental settings. We find that participants' beliefs about how human versus AI performance on a given task affects whether they heed the advice. When participants do heed the advice, they use it similarly for human and AI suggestions. Based on these results, we propose a two-stage, "activation-integration" model for human behavior and use it to characterize the factors that affect human-AI interactions.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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