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arXiv 2104.08867cs.SI
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基于用户推文文本情感分析的COVID-19时代用户行为发现

User Behavior Discovery in the COVID-19 Era through the Sentiment Analysis of User Tweet Texts

Amin Mahmoudi, Victoria Wai-lan Yeung, Eric W. K. See-To

摘要:

冠状病毒病(COVID-19)爆发于二零二零年三月被宣布为大流行,自此对生活的各个方面产生重大影响。虽然我们生活在一个信息时代,但我们没有关于这种疾病的准确信息。在线社交网络(OSN)在社会中发挥着至关重要的作用,特别是那些不信任政府的人往往会对社交网络形成的证据更有信心。OSN在COVID-19时代的优势显而易见。例如,社交媒体使人们能够相互联系,而不需要现实世界中的面对面社交互动。在缺乏世界领导力的情况下,社交媒体网络也发挥了集体智慧的作用。因此,在本研究中,考虑到OSN中的信息扩散现象,我们重点关注COVID-19对用户情绪的影响,并通过挖掘和分析OSN数据来展示疫情初期的用户行为趋势。此外,我们提出了一个数据驱动的模型来展示用户情绪如何在一段时间内变化,以及OSN如何帮助我们获得用户行为的信息,这对于准确预测未来行为非常重要。为此,本研究使用有关COVID-19的推文文本和相关网络结构来提取重要特征,然后提出一个模型,试图提供当前和未来状况的更全面的真实情况。

英文摘要:

The coronavirus disease (COVID-19) outbreak was declared a pandemic in March 2020 and since then it has had a significant effect on all aspects of life. Although we live in an information era, we do not have accurate information about this disease. Online social networks (OSNs) play a vital role in society, especially people who do not have trust in the government would tend to have more confidence in the evidence that is formed by social networks. The advantages of OSNs in the COVID-19 era are clear. For instance, social media enables people to connect with each other without the need for real-world face-to-face social interaction. Social media networks also act as a collective intelligence in the absence of world leadership. Therefore, in this study, considering the phenomenon of information diffusion in OSNs, we focus on the effects of COVID-19 on user sentiment and show the user behavior trend during the early months of the pandemic through mining and analyzing OSN data. Moreover, we propose a data-driven model to demonstrate how user sentiment changes over a period of time and how OSNs help us to obtain information on user behavior that is very important for the accurate prediction of future behavior. For this purpose, this study uses tweet texts about COVID-19 and the related network structure to extract significant features, and then presents a model attempting to provide a more comprehensive real picture of current and future conditions.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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