The Web technology provides healthcare providers the ability to broaden their services beyond the usual practices, and thus provides a particular advantageous environment to achieve complex e-health goals. This paper discusses how a Web 2.0 application will help healthcare provider to extend and enhance their services by involving and empowering their customers.Web 2.0 referes to the next generations of Web technology that empowers users to generate contents over Internet. The Web 2.0 also refers to the Web as a platform to perform any task online. The Web 2.0 allows customers to have greater control of information flow from interactions between healthcare providers with its customers and among customers themselves. The study employed quantitative methods to depict expectations of customers in Indonesia towards healthcare services that can offer empowerment and social media and sharing. The questionnaires were fairly distributed to the groups of healthcare staffs and customers (patients) who regularly visit healthcare centres. The survey revealed that features of Web 2.0 in e-health services such as consultation online, sharing in social networks, empowerment in detailing personal health records are highly appreciated by customers. Regardless of the limitations of the survey, the public has responded with a great support for the capabilities of Web 2.0 listed from the questionnaires. The findings provide initial ideas and recommendation for a future direction of prototype of social networks in e-health services.
From Risk Avoidance to User Empowerment in AI Mental Health Crisis Support
Dartmouth College（达特茅斯学院）；Northwestern University（西北大学）；University of California San Francisco（加州大学旧金山分校）；University of Minnesota（明尼苏达大学）；Microsoft Research（微软研究院）；LivingWorks；Florida State University（佛罗里达州立大学）；Microsoft（微软）；Boston University（波士顿大学）；Johns Hopkins University（约翰斯·霍普金斯大学）；Mental Health America（美国心理健康协会）；University of Washington（华盛顿大学）
AmarDoctor: An AI-Driven, Multilingual, Voice-Interactive Digital Health Application for Primary Care Triage and Patient Management to Bridge the Digital Health Divide for Bengali Speakers
MedAi Bangladesh Limited（MedAi孟加拉有限公司）；Central Police Hospital, Dhaka, Bangladesh（达卡警察医院）；University of Birmingham, UK（英国伯明翰大学）
