计算机支持的自我排班实践在卫生保健轮班工作中的设计和应用
Design and Appropriation of Computer-supported Self-scheduling Practices in Healthcare Shift Work
摘要：
轮班安排影响医护人员的福祉，因为它为他们的社交生活和娱乐活动设定了框架。由于它复杂且耗时，因此它已成为自动化的目标。然而，现有的系统大多侧重于提高效率。工人的需要和他们的积极参与没有发挥明显的作用。与这种趋势相反，我们设计了一个基于社会实践，以工作者为中心，以幸福为导向的自我调度系统，使医护人员在轮班计划过程中有更多的控制权。在接下来的9个月的拨款研究中，我们发现，那些对自己在群体中的社会地位持谨慎态度的工人，或者那些有着更自发的个人生活方式的工人，比其他人更少使用我们的系统。此外，我们揭示了一些预防冲突的做法，并建议将重点从竞争性转移分配模式转向支持这些亲社会的做法。我们的结论与指导方针，以支持个人规划的做法，自我领导，并处理冲突。
英文摘要：
Shift scheduling impacts healthcare workers' well-being because it sets the frame for their social life and recreational activities. Since it is complex and time-consuming, it has become a target for automation. However, existing systems mostly focus on improving efficiency. The workers' needs and their active participation do not play a pronounced role. Contrasting this trend, we designed a social practice-based, worker-centered, and well-being-oriented self-scheduling system which gives healthcare workers more control during shift planning. In a following nine month appropriation study, we found that workers who were cautious about their social standing in the group or who had a more spontaneous personal lifestyle used our system less often than others. Moreover, we revealed several conflict prevention practices and suggest to shift the focus away from a competitive shift distribution paradigm towards supporting these pro-social practices. We conclude with guidelines to support individual planning practices, self-leadership, and for dealing with conflicts.
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