Due to the high impact of the fast-evolving fields of machine learning and deep learning, Natural Language Processing (NLP) tasks have further obtained comprehensive performances for highly resourced languages such as English and Chinese. However Sinhala, which is an under-resourced language with a rich morphology, has not experienced these advancements. For sentiment analysis, there exists only two previous research with deep learning approaches, which focused only on document-level sentiment analysis for the binary case. They experimented with only three types of deep learning models. In contrast, this paper presents a much comprehensive study on the use of standard sequence models such as RNN, LSTM, Bi-LSTM, as well as more recent state-of-the-art models such as hierarchical attention hybrid neural networks, and capsule networks. Classification is done at document-level but with more granularity by considering POSITIVE, NEGATIVE, NEUTRAL, and CONFLICT classes. A data set of 15059 Sinhala news comments, annotated with these four classes and a corpus consists of 9.48 million tokens are publicly released. This is the largest sentiment annotated data set for Sinhala so far.
University of Moratuwa（莫拉图瓦大学）；LIRNEasia（LIRNEasia（亚洲区域信息学研究组织））
The Facebook network allows its users to record their reactions to text via a typology of emotions. This network, taken at scale, is therefore a prime data set of annotated sentiment data. This paper uses millions of such reactions, derived from a decade worth of Facebook post data centred around a Sri Lankan context, to model an eye of the beholder approach to sentiment detection for online Sinhala textual content. Three different sentiment analysis models are built, taking into account a limited subset of reactions, all reactions, and another that derives a positive/negative star rating valu…
The relationship between Facebook posts and the corresponding reaction feature is an interesting subject to explore and understand. To achieve this end, we test state-of-the-art Sinhala sentiment analysis models against a data set containing a decade worth of Sinhala posts with millions of reactions. For the purpose of establishing benchmarks and with the goal of identifying the best model for Sinhala sentiment analysis, we also test, on the same data set configuration, other deep learning models catered for sentiment analysis. In this study we report that the 3 layer Bidirectional LSTM model …
SalAngaBhava: A Sinhala Market Dataset for Aspect-based Sentiment Analysis
Dept. of Computer Science & Engineering, University of Moratuwa, Sri Lanka（印度 Moratuwa 大学计算机科学与工程系，斯里兰卡）；School of Technologies, Cardiff Metropolitan university, United Kingdom（英国卡迪夫米大学科技学院）
Insight Centre for Data Analytics（数据洞察中心）；National University of Ireland, Galway（爱尔兰国立大学戈尔韦分校）；Aylien Ltd.（Aylien有限公司）
This paper describes our deep learning-based approach to multilingual aspect-based sentiment analysis as part of SemEval 2016 Task 5. We use a convolutional neural network (CNN) for both aspect extraction and aspect-based sentiment analysis. We cast aspect extraction as a multi-label classification problem, outputting probabilities over aspects parameterized by a threshold. To determine the sentiment towards an aspect, we concatenate an aspect vector with every word embedding and apply a convolution over it. Our constrained system (unconstrained for English) achieves competitive results across…
University of Stirling（斯特灵大学）；Edinburgh Napier University（爱丁堡龙比亚大学）；Chinese Academy of Sciences（中国科学院）
Social media hold valuable, vast and unstructured information on public opinion that can be utilized to improve products and services. The automatic analysis of such data, however, requires a deep understanding of natural language. Current sentiment analysis approaches are mainly based on word co-occurrence frequencies, which are inadequate in most practical cases. In this work, we propose a novel hybrid framework for concept-level sentiment analysis in Persian language, that integrates linguistic rules and deep learning to optimize polarity detection. When a pattern is triggered, the framewor…
University of Moratuwa（莫拉图瓦大学）；LIRNEasia（斯里兰卡信息通信技术促进发展区域倡议组织）
In the process of numerically modeling natural languages, developing language embeddings is a vital step. However, it is challenging to develop functional embeddings for resource-poor languages such as Sinhala, for which sufficiently large corpora, effective language parsers, and any other required resources are difficult to find. In such conditions, the exploitation of existing models to come up with an efficacious embedding methodology to numerically represent text could be quite fruitful. This paper explores the effectivity of several one-tiered and two-tiered embedding architectures in rep…
Sentiment analysis is the computational study of opinions and emotions ex-pressed in text. Deep learning is a model that is currently producing state-of-the-art in various application domains, including sentiment analysis. Many researchers are using a hybrid approach that combines different deep learning models and has been shown to improve model performance. In sentiment analysis, input in text data is first converted into a numerical representation. The standard method used to obtain a text representation is the fine-tuned embedding method. However, this method does not pay attention to each…
In this work, we predict the sentiment of restaurant reviews based on a subset of the Yelp Open Dataset. We utilize the meta features and text available in the dataset and evaluate several machine learning and state-of-the-art deep learning approaches for the prediction task. Through several qualitative experiments, we show the success of the deep models with attention mechanism in learning a balanced model for reviews across different restaurants. Finally, we propose a novel Multi-tasked joint BERT model that improves the overall classification performance.
Key Lab of Intelligent Information Processing of Chinese Academy of Sciences (CAS), Institute of Computing Technology, CAS（中国科学院计算技术研究所智能信息处理重点实验室）；University of Chinese Academy of Sciences（中国科学院大学）；Search Product Center, WeChat Search Application Department, Tencent（腾讯微信搜索应用部搜索产品中心）
Domain adaptation tasks such as cross-domain sentiment classification aim to utilize existing labeled data in the source domain and unlabeled or few labeled data in the target domain to improve the performance in the target domain via reducing the shift between the data distributions. Existing cross-domain sentiment classification methods need to distinguish pivots, i.e., the domain-shared sentiment words, and non-pivots, i.e., the domain-specific sentiment words, for excellent adaptation performance. In this paper, we first design a Category Attention Network (CAN), and then propose a model n…
Aspect-Based Sentiment Analysis (ABSA) studies the consumer opinion on the market products. It involves examining the type of sentiments as well as sentiment targets expressed in product reviews. Analyzing the language used in a review is a difficult task that requires a deep understanding of the language. In recent years, deep language models, such as BERT \cite{devlin2019bert}, have shown great progress in this regard. In this work, we propose two simple modules called Parallel Aggregation and Hierarchical Aggregation to be utilized on top of BERT for two main ABSA tasks namely Aspect Extrac…
This work presents a detailed comparison of the performance of deep learning models such as convolutional neural networks (CNN), long short-term memory (LSTM), gated recurrent units (GRU), their hybrids, and a selection of shallow learning classifiers for sentiment analysis of Arabic reviews. Additionally, the comparison includes state-of-the-art models such as the transformer architecture and the araBERT pre-trained model. The datasets used in this study are multi-dialect Arabic hotel and book review datasets, which are some of the largest publicly available datasets for Arabic reviews. Resul…
The growing prosperity of social networks has brought great challenges to the sentimental tendency mining of users. As more and more researchers pay attention to the sentimental tendency of online users, rich research results have been obtained based on the sentiment classification of explicit texts. However, research on the implicit sentiment of users is still in its infancy. Aiming at the difficulty of implicit sentiment classification, a research on implicit sentiment classification model based on deep neural network is carried out. Classification models based on DNN, LSTM, Bi-LSTM and CNN …
The emerging technique of deep learning has been widely applied in many different areas. However, when adopted in a certain specific domain, this technique should be combined with domain knowledge to improve efficiency and accuracy. In particular, when analyzing the applications of deep learning in sentiment analysis, we found that the current approaches are suffering from the following drawbacks: (i) the existing works have not paid much attention to the importance of different types of sentiment terms, which is an important concept in this area; and (ii) the loss function currently employed …
This paper describes the system submitted to "Sentiment Analysis at SEPLN (TASS)-2019" shared task. The task includes sentiment analysis of Spanish tweets, where the tweets are in different dialects spoken in Spain, Peru, Costa Rica, Uruguay and Mexico. The tweets are short (up to 240 characters) and the language is informal, i.e., it contains misspellings, emojis, onomatopeias etc. Sentiment analysis includes classification of the tweets into 4 classes, viz., Positive, Negative, Neutral and None. For preparing the proposed system, we use Deep Learning networks like LSTMs.
HoChiMinh City University of Transport (UT-HCMC)（胡志明市交通大学）；University of Salamanca（萨拉曼卡大学）
The study of public opinion can provide us with valuable information. The analysis of sentiment on social networks, such as Twitter or Facebook, has become a powerful means of learning about the users' opinions and has a wide range of applications. However, the efficiency and accuracy of sentiment analysis is being hindered by the challenges encountered in natural language processing (NLP). In recent years, it has been demonstrated that deep learning models are a promising solution to the challenges of NLP. This paper reviews the latest studies that have employed deep learning to solve sentime…
Neural networks are one of the most popular approaches for many natural language processing tasks such as sentiment analysis. They often outperform traditional machine learning models and achieve the state-of-art results on most tasks. However, many existing deep learning models are complex, difficult to train and provide a limited improvement over simpler methods. We propose a simple, robust and powerful model for sentiment classification. This model outperforms many deep learning models and achieves comparable results to other deep learning models with complex architectures on sentiment anal…
LinkedIn Corporation（领英公司）；University of Illinois at Chicago（伊利诺伊大学芝加哥分校）
Deep learning has emerged as a powerful machine learning technique that learns multiple layers of representations or features of the data and produces state-of-the-art prediction results. Along with the success of deep learning in many other application domains, deep learning is also popularly used in sentiment analysis in recent years. This paper first gives an overview of deep learning and then provides a comprehensive survey of its current applications in sentiment analysis.
In this paper, we introduce a new framework called the sentiment-aspect attribution module (SAAM). SAAM works on top of traditional neural networks and is designed to address the problem of multi-aspect sentiment classification and sentiment regression. The framework works by exploiting the correlations between sentence-level embedding features and variations of document-level aspect rating scores. We demonstrate several variations of our framework on top of CNN and RNN based models. Experiments on a hotel review dataset and a beer review dataset have shown SAAM can improve sentiment analysis …
This paper describes our deep learning-based approach to sentiment analysis in Twitter as part of SemEval-2016 Task 4. We use a convolutional neural network to determine sentiment and participate in all subtasks, i.e. two-point, three-point, and five-point scale sentiment classification and two-point and five-point scale sentiment quantification. We achieve competitive results for two-point scale sentiment classification and quantification, ranking fifth and a close fourth (third and second by alternative metrics) respectively despite using only pre-trained embeddings that contain no sentiment…
Sentiment analysis is crucial for the advancement of artificial intelligence (AI). Sentiment understanding can help AI to replicate human language and discourse. Studying the formation and response of sentiment state from well-trained Customer Service Representatives (CSRs) can help make the interaction between humans and AI more intelligent. In this paper, a sentiment analysis pipeline is first carried out with respect to real-world multi-party conversations - that is, service calls. Based on the acoustic and linguistic features extracted from the source information, a novel aggregated method…
Nanyang Technological University（南洋理工大学）；City University of Hong Kong（香港城市大学）；Aalto University（阿尔托大学）
Sentiment analysis in conversations has gained increasing attention in recent years for the growing amount of applications it can serve, e.g., sentiment analysis, recommender systems, and human-robot interaction. The main difference between conversational sentiment analysis and single sentence sentiment analysis is the existence of context information which may influence the sentiment of an utterance in a dialogue. How to effectively encode contextual information in dialogues, however, remains a challenge. Existing approaches employ complicated deep learning structures to distinguish different…
Japan Advanced Institute of Science and Technology（日本北陆先端科学技术大学院大学）
This paper introduces a novel deep learning framework including a lexicon-based approach for sentence-level prediction of sentiment label distribution. We propose to first apply semantic rules and then use a Deep Convolutional Neural Network (DeepCNN) for character-level embeddings in order to increase information for word-level embedding. After that, a Bidirectional Long Short-Term Memory Network (Bi-LSTM) produces a sentence-wide feature representation from the word-level embedding. We evaluate our approach on three Twitter sentiment classification datasets. Experimental results show that ou…
In this paper, we describe a methodology to predict sentiment in code-mixed tweets (hindi-english). Our team called verissimo.manoel in CodaLab developed an approach based on an ensemble of four models (MultiFiT, BERT, ALBERT, and XLNET). The final classification algorithm was an ensemble of some predictions of all softmax values from these four models. This architecture was used and evaluated in the context of the SemEval 2020 challenge (task 9), and our system got 72.7% on the F1 score.
University of Stirling（斯特林大学）；University Mediterranea of Reggio Calabria（雷焦卡拉布里亚地中海大学）；Glasgow Caledonian University（格拉斯哥卡利多尼安大学）
The rise of social media is enabling people to freely express their opinions about products and services. The aim of sentiment analysis is to automatically determine subject's sentiment (e.g., positive, negative, or neutral) towards a particular aspect such as topic, product, movie, news etc. Deep learning has recently emerged as a powerful machine learning technique to tackle a growing demand of accurate sentiment analysis. However, limited work has been conducted to apply deep learning algorithms to languages other than English, such as Persian. In this work, two deep learning models (deep a…
New York University（纽约大学）；University of California, Riverside（加州大学河滨分校）
With the popularity of social networks, and e-commerce websites, sentiment analysis has become a more active area of research in the past few years. On a high level, sentiment analysis tries to understand the public opinion about a specific product or topic, or trends from reviews or tweets. Sentiment analysis plays an important role in better understanding customer/user opinion, and also extracting social/political trends. There has been a lot of previous works for sentiment analysis, some based on hand-engineering relevant textual features, and others based on different neural network archit…
Courant Institute（库朗研究所）；Center for Data Science（数据科学中心）；New York University（纽约大学）
This paper describes a builder entry, named "strawman", to the sentence-level sentiment analysis task of the "Build It, Break It" shared task of the First Workshop on Building Linguistically Generalizable NLP Systems. The goal of a builder is to provide an automated sentiment analyzer that would serve as a target for breakers whose goal is to find pairs of minimally-differing sentences that break the analyzer.
Beijing Jiaotong University（北京交通大学）；Pattern Recognition Center, WeChat AI, Tencent Inc（腾讯公司微信人工智能模式识别中心）
Aspect based sentiment analysis (ABSA) aims to identify the sentiment polarity towards the given aspect in a sentence, while previous models typically exploit an aspect-independent (weakly associative) encoder for sentence representation generation. In this paper, we propose a novel Aspect-Guided Deep Transition model, named AGDT, which utilizes the given aspect to guide the sentence encoding from scratch with the specially-designed deep transition architecture. Furthermore, an aspect-oriented objective is designed to enforce AGDT to reconstruct the given aspect with the generated sentence rep…
National Institute of Standards and Technology（美国国家标准与技术研究院）
How to model and encode the semantics of human-written text and select the type of neural network to process it are not settled issues in sentiment analysis. Accuracy and transferability are critical issues in machine learning in general. These properties are closely related to the loss estimates for the trained model. I present a computationally-efficient and accurate feedforward neural network for sentiment prediction capable of maintaining low losses. When coupled with an effective semantics model of the text, it provides highly accurate models with low losses. Experimental results on repre…
Andalusian Research Institute in Data Science and Computational Intelligence（安达卢西亚数据科学与计算智能研究所）；University of Granada（格拉纳达大学）
Decision making models are constrained by taking the expert evaluations with pre-defined numerical or linguistic terms. We claim that the use of sentiment analysis will allow decision making models to consider expert evaluations in natural language. Accordingly, we propose the Sentiment Analysis based Multi-person Multi-criteria Decision Making (SA-MpMcDM) methodology for smarter decision aid, which builds the expert evaluations from their natural language reviews, and even from their numerical ratings if they are available. The SA-MpMcDM methodology incorporates an end-to-end multi-task deep …
Sentiment Analysis is a well-studied field of Natural Language Processing. However, the rapid growth of social media and noisy content within them poses significant challenges in addressing this problem with well-established methods and tools. One of these challenges is code-mixing, which means using different languages to convey thoughts in social media texts. Our group, with the name of IUST(username: TAHA), participated at the SemEval-2020 shared task 9 on Sentiment Analysis for Code-Mixed Social Media Text, and we have attempted to develop a system to predict the sentiment of a given code-…
Our study employs sentiment analysis to evaluate the compatibility of Amazon.com reviews with their corresponding ratings. Sentiment analysis is the task of identifying and classifying the sentiment expressed in a piece of text as being positive or negative. On e-commerce websites such as Amazon.com, consumers can submit their reviews along with a specific polarity rating. In some instances, there is a mismatch between the review and the rating. To identify the reviews with mismatched ratings we performed sentiment analysis using deep learning on Amazon.com product review data. Product reviews…
Over the last few years, machine learning over graph structures has manifested a significant enhancement in text mining applications such as event detection, opinion mining, and news recommendation. One of the primary challenges in this regard is structuring a graph that encodes and encompasses the features of textual data for the effective machine learning algorithm. Besides, exploration and exploiting of semantic relations is regarded as a principal step in text mining applications. However, most of the traditional text mining methods perform somewhat poor in terms of employing such relation…
Bucharest University of Economic Studies（布加勒斯特经济研究大学）；Erasmus University Rotterdam（鹿特丹伊拉斯姆斯大学）
The Web has become the main platform where people express their opinions about entities of interest and their associated aspects. Aspect-Based Sentiment Analysis (ABSA) aims to automatically compute the sentiment towards these aspects from opinionated text. In this paper we extend the state-of-the-art Hybrid Approach for Aspect-Based Sentiment Analysis (HAABSA) method in two directions. First we replace the non-contextual word embeddings with deep contextual word embeddings in order to better cope with the word semantics in a given text. Second, we use hierarchical attention by adding an extra…
The surge of social media use brings huge demand of multilingual sentiment analysis (MSA) for unveiling cultural difference. So far, traditional methods resorted to machine translation---translating texts in other languages to English, and then adopt the methods once worked in English. However, this paradigm is conditioned by the quality of machine translation. In this paper, we propose a new deep learning paradigm to assimilate the differences between languages for MSA. We first pre-train monolingual word embeddings separately, then map word embeddings in different spaces into a shared embedd…
Mohammed VI Polytechnic University（穆罕默德六世理工大学）；Sidi Mohamed Ben Abdellah University（西迪·穆罕默德·本·阿卜杜拉大学）；University of Sherbrooke（舍布鲁克大学）
The prominence of figurative language devices, such as sarcasm and irony, poses serious challenges for Arabic Sentiment Analysis (SA). While previous research works tackle SA and sarcasm detection separately, this paper introduces an end-to-end deep Multi-Task Learning (MTL) model, allowing knowledge interaction between the two tasks. Our MTL model's architecture consists of a Bidirectional Encoder Representation from Transformers (BERT) model, a multi-task attention interaction module, and two task classifiers. The overall obtained results show that our proposed model outperforms its single-t…
We use over 350,000 Yelp reviews on 5,000 restaurants to perform an ablation study on text preprocessing techniques. We also compare the effectiveness of several machine learning and deep learning models on predicting user sentiment (negative, neutral, or positive). For machine learning models, we find that using binary bag-of-word representation, adding bi-grams, imposing minimum frequency constraints and normalizing texts have positive effects on model performance. For deep learning models, we find that using pre-trained word embeddings and capping maximum length often boost model performanc…
The topic of aspect-based sentiment analysis (ABSA) has been explored for a variety of industries, but it still remains much unexplored in finance. The recent release of data for an open challenge (FiQA) from the companion proceedings of WWW '18 has provided valuable finance-specific annotations. FiQA contains high quality labels, but it still lacks data quantity to apply traditional ABSA deep learning architecture. In this paper, we employ high-level semantic representations and methods of inductive transfer learning for NLP. We experiment with extensions of recently developed domain adaptati…
This paper describes the Amobee sentiment analysis system, adapted to compete in SemEval 2017 task 4. The system consists of two parts: a supervised training of RNN models based on a Twitter sentiment treebank, and the use of feedforward NN, Naive Bayes and logistic regression classifiers to produce predictions for the different sub-tasks. The algorithm reached the 3rd place on the 5-label classification task (sub-task C).
Prominent applications of sentiment analysis are countless, covering areas such as marketing, customer service and communication. The conventional bag-of-words approach for measuring sentiment merely counts term frequencies; however, it neglects the position of the terms within the discourse. As a remedy, we develop a discourse-aware method that builds upon the discourse structure of documents. For this purpose, we utilize rhetorical structure theory to label (sub-)clauses according to their hierarchical relationships and then assign polarity scores to individual leaves. To learn from the resu…
Norwegian University of Science & Technology（挪威科技大学）；Sukkur IBA University（苏库尔IBA大学）；Linnaeus University（林奈大学）
How different cultures react and respond given a crisis is predominant in a society's norms and political will to combat the situation. Often the decisions made are necessitated by events, social pressure, or the need of the hour, which may not represent the will of the nation. While some are pleased with it, others might show resentment. Coronavirus (COVID-19) brought a mix of similar emotions from the nations towards the decisions taken by their respective governments. Social media was bombarded with posts containing both positive and negative sentiments on the COVID-19, pandemic, lockdown, …
In this paper , we tackle Sentiment Analysis conditioned on a Topic in Twitter data using Deep Learning . We propose a 2-tier approach : In the first phase we create our own Word Embeddings and see that they do perform better than state-of-the-art embeddings when used with standard classifiers. We then perform inference on these embeddings to learn more about a word with respect to all the topics being considered, and also the top n-influencing words for each topic. In the second phase we use these embeddings to predict the sentiment of the tweet with respect to a given topic, and all other to…
CIC, Instituto Politécnico Nacional（墨西哥国立理工学院计算机研究中心）
Code-switching is a phenomenon in which two or more languages are used in the same message. Nowadays, it is quite common to find messages with languages mixed in social media. This phenomenon presents a challenge for sentiment analysis. In this paper, we use a standard convolutional neural network model to predict the sentiment of tweets in a blend of Spanish and English languages. Our simple approach achieved a F1-score of 0.71 on test set on the competition. We analyze our best model capabilities and perform error analysis to expose important difficulties for classifying sentiment in a code-…
This paper learns multi-modal embeddings from text, audio, and video views/modes of data in order to improve upon down-stream sentiment classification. The experimental framework also allows investigation of the relative contributions of the individual views in the final multi-modal embedding. Individual features derived from the three views are combined into a multi-modal embedding using Deep Canonical Correlation Analysis (DCCA) in two ways i) One-Step DCCA and ii) Two-Step DCCA. This paper learns text embeddings using BERT, the current state-of-the-art in text encoders. We posit that this h…
Vyatka State University（维亚特卡国立大学）；ITMO University（圣彼得堡国立信息技术机械与光学大学）
The main approaches to sentiment analysis are rule-based methods and ma-chine learning, in particular, deep neural network models with the Trans-former architecture, including BERT. The performance of neural network models in the tasks of sentiment analysis is superior to the performance of rule-based methods. The reasons for this situation remain unclear due to the poor interpretability of deep neural network models. One of the main keys to understanding the fundamental differences between the two approaches is the analysis of how sentiment lexicon is taken into account in neural network mode…
ENSIAS（国家高等信息与系统分析学院）；MOHAMMED V UNIVERSITY IN RABAT（拉巴特穆罕默德五世大学）
Deep learning techniques have proven their effectiveness for Sentiment Analysis (SA) related tasks. Recurrent neural networks (RNN), especially Long Short-Term Memory (LSTM) and Bidirectional LSTM, have become a reference for building accurate predictive models. However, the models complexity and the number of hyperparameters to configure raises several questions related to their stability. In this paper, we present various LSTM models and their key parameters, and we perform experiments to test the stability of these models in the context of Sentiment Analysis.
