arXivDaily arXiv每日学术速递 周一至周五更新
arXiv 2010.09488cs.CY
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通过Twitter收集的用户对网络会议应用程序的看法

Users Perceptions about Teleconferencing Applications Collected through Twitter

Abraham Woubie, Pablo Pérez Zarazaga, Tom Bäckström

摘要:

COVID-19疫情扰乱了不同的组织、员工和学生,他们甚至在隔离期间也转向电话会议应用程序进行协作和社交。因此,电话会议应用程序的需求激增,移动应用程序下载量达到有史以来的最高水平。然而,一些电话会议应用程序最近遭受了几个问题,如安全性,隐私,媒体质量,可靠性,容量和技术困难。因此,在这项工作中,我们探讨了不同的用户对不同的电话会议应用程序的意见。首先,使用不同的关键字提取Twitter上关于远程工作和不同电话会议应用的帖子,称为推文。然后,将提取的推文传递到情感分类器,以将推文分类为正面和负面。之后,不同的电话会议应用程序的最重要的特征提取和分析。最后,我们强调不同的电话会议应用程序的主要优点,缺点和挑战。

英文摘要:

The COVID-19 outbreak disrupted different organizations, employees and students, who turned to teleconference applications to collaborate and socialize even during the quarantine. Thus, the demand of teleconferencing applications surged with mobile application downloads reaching the highest number ever seen. However, some of the teleconference applications recently suffered from several issues such as security, privacy, media quality, reliability, capacity and technical difficulties. Thus, in this work, we explore the opinions of different users towards different teleconference applications. Firstly, posts on Twitter, known as tweets, about remote working and different teleconference applications are extracted using different keywords. Then, the extracted tweets are passed to sentiment classifier to classify the tweets into positive and negative. Afterwards, the most important features of different teleconference applications are extracted and analyzed. Finally, we highlight the main strengths, drawbacks and challenges of different teleconference applications.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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