The quality of non-default ranking on e-commerce platforms, such as based on ascending item price or descending historical sales volume, often suffers from acute relevance problems, since the irrelevant items are much easier to be exposed at the top of the ranking results. In this work, we propose a two-stage ranking scheme, which first recalls wide range of candidate items through refined query/title keyword matching, and then classifies the recalled items using BERT-Large fine-tuned on human label data. We also implemented parallel prediction on multiple GPU hosts and a C++ tokenization custom op of Tensorflow. In this data challenge, our model won the 1st place in the supervised phase (based on overall F1 score) and 2nd place in the final phase (based on average per query F1 score).
Nowadays on E-commerce platforms, products are presented to the customers with multiple modalities. These multiple modalities are significant for a retrieval system while providing attracted products for customers. Therefore, how to take into account those multiple modalities simultaneously to boost the retrieval performance is crucial. This problem is a huge challenge to us due to the following reasons: (1) the way of extracting patch features with the pre-trained image model (e.g., CNN-based model) has much inductive bias. It is difficult to capture the efficient information from the product…
College of Intelligence and Computing, Tianjin University（天津大学智能与计算学部）
Relevance has significant impact on user experience and business profit for e-commerce search platform. In this work, we propose a data-driven framework for search relevance prediction, by distilling knowledge from BERT and related multi-layer Transformer teacher models into simple feed-forward networks with large amount of unlabeled data. The distillation process produces a student model that recovers more than 97\% test accuracy of teacher models on new queries, at a serving cost that's several magnitude lower (latency 150x lower than BERT-Base and 15x lower than the most efficient BERT vari…
Efficient search is a critical component for an e-commerce platform with an innumerable number of products. Every day millions of users search for products pertaining to their needs. Thus, showing the relevant products on the top will enhance the user experience. In this work, we propose a novel approach of fusing a transformer-based model with various listwise loss functions for ranking e-commerce products, given a user query. We pre-train a RoBERTa model over a fashion e-commerce corpus and fine-tune it using different listwise loss functions. Our experiments indicate that the RoBERTa model …
BERT-style models pre-trained on the general corpus (e.g., Wikipedia) and fine-tuned on specific task corpus, have recently emerged as breakthrough techniques in many NLP tasks: question answering, text classification, sequence labeling and so on. However, this technique may not always work, especially for two scenarios: a corpus that contains very different text from the general corpus Wikipedia, or a task that learns embedding spacial distribution for a specific purpose (e.g., approximate nearest neighbor search). In this paper, to tackle the above two scenarios that we have encountered in a…
Pretrained Language Models (PLM) have been greatly successful on a board range of natural language processing (NLP) tasks. However, it has just started being applied to the domain of recommendation systems. Traditional recommendation algorithms failed to incorporate the rich textual information in e-commerce datasets, which hinderss the performance of those models. We present a thorough investigation on the effect of various strategy of incorporating PLMs into traditional recommender algorithms on one of the e-commerce datasets, and we compare the results with vanilla recommender baseline mode…
In traditional (desktop) e-commerce search, a customer issues a specific query and the system returns a ranked list of products in order of relevance to the query. An increasingly popular alternative in e-commerce search is to issue a voice-query to a smart speaker (e.g., Amazon Echo) powered by a voice assistant (VA, e.g., Alexa). In this situation, the VA usually spells out the details of only one product, an explanation citing the reason for its selection, and a default action of adding the product to the customer's cart. This reduced autonomy of the customer in the choice of a product duri…
Product ranking is a crucial component for many e-commerce services. One of the major challenges in product search is the vocabulary mismatch between query and products, which may be a larger vocabulary gap problem compared to other information retrieval domains. While there is a growing collection of neural learning to match methods aimed specifically at overcoming this issue, they do not leverage the recent advances of large language models for product search. On the other hand, product ranking often deals with multiple types of engagement signals such as clicks, add-to-cart, and purchases, …
Our goal is to build general representation (embedding) for each user and each product item across Alibaba's businesses, including Taobao and Tmall which are among the world's biggest e-commerce websites. The representation of users and items has been playing a critical role in various downstream applications, including recommendation system, search, marketing, demand forecasting and so on. Inspired from the BERT model in natural language processing (NLP) domain, we propose a GUIM (General User Item embedding with Mixture of representation) model to achieve the goal with massive, structured, m…
Result relevance prediction is an essential task of e-commerce search engines to boost the utility of search engines and ensure smooth user experience. The last few years eyewitnessed a flurry of research on the use of Transformer-style models and deep text-match models to improve relevance. However, these two types of models ignored the inherent bipartite network structures that are ubiquitous in e-commerce search logs, making these models ineffective. We propose in this paper a novel Second-order Relevance, which is fundamentally different from the previous First-order Relevance, to improve …
The vocabulary gap is a core challenge in information retrieval (IR). In e-commerce applications like product search, the vocabulary gap is reported to be a bigger challenge than in more traditional application areas in IR, such as news search or web search. As recent learning to match methods have made important advances in bridging the vocabulary gap for these traditional IR areas, we investigate their potential in the context of product search. In this paper we provide insights into using recent learning to match methods for product search. We compare both effectiveness and efficiency of th…
Existing tools for Question Answering (QA) have challenges that limit their use in practice. They can be complex to set up or integrate with existing infrastructure, do not offer configurable interactive interfaces, and do not cover the full set of subtasks that frequently comprise the QA pipeline (query expansion, retrieval, reading, and explanation/sensemaking). To help address these issues, we introduce NeuralQA - a usable library for QA on large datasets. NeuralQA integrates well with existing infrastructure (e.g., ElasticSearch instances and reader models trained with the HuggingFace Tran…
Existing e-commerce search engines typically support search only over objective attributes, such as price and locations, leaving the more desirable subjective attributes, such as romantic vibe and worklife balance unsearchable. We found that this is also the case for Recruit Group, which operates a wide range of online booking and search services, including jobs, travel, housing, bridal, dining, beauty, and where each service is among the biggest in Japan, if not internationally. We present our progress towards productionizing a recent subjective search prototype (OpineDB) developed by Megagon…
