Dialogue state tracking is a key part of a task-oriented dialogue system, which estimates the user's goal at each turn of the dialogue. In this paper, we propose the Point-Or-Generate Dialogue State Tracker (POGD). POGD solves the dialogue state tracking task in two perspectives: 1) point out explicitly expressed slot values from the user's utterance, and 2) generate implicitly expressed ones based on slot-specific contexts. It also shares parameters across all slots, which achieves knowledge sharing and gains scalability to large-scale across-domain dialogues. Moreover, the training process of its submodules is formulated as a multi-task learning procedure to further promote its capability of generalization. Experiments show that POGD not only obtains state-of-the-art results on both WoZ 2.0 and MultiWoZ 2.0 datasets but also has good generalization on unseen values and new slots.
Cambridge University（剑桥大学）；Imperial College London（帝国理工学院）；PolyAI Limited（PolyAI有限公司）
Dialogue systems benefit greatly from optimizing on detailed annotations, such as transcribed utterances, internal dialogue state representations and dialogue act labels. However, collecting these annotations is expensive and time-consuming, holding back development in the area of dialogue modelling. In this paper, we investigate semi-supervised learning methods that are able to reduce the amount of required intermediate labelling. We find that by leveraging un-annotated data instead, the amount of turn-level annotations of dialogue state can be significantly reduced when building a neural dia…
Fondazione Bruno Kessler（布鲁诺·凯斯勒基金会）；ICT Doctoral School, University of Trento（特伦托大学ICT博士学校）；University of Trento（特伦托大学）；University of Trento, Italy（特伦托大学（意大利））；Fondazione Bruno Kessler, Trento, Italy（布鲁诺·凯斯勒基金会，特伦托，意大利）；ICT Doctoral School, University of Trento, Italy（特伦托大学ICT博士学校，意大利）
In task-oriented dialogue systems the dialogue state tracker (DST) component is responsible for predicting the state of the dialogue based on the dialogue history. Current DST approaches rely on a predefined domain ontology, a fact that limits their effective usage for large scale conversational agents, where the DST constantly needs to be interfaced with ever-increasing services and APIs. Focused towards overcoming this drawback, we propose a domain-aware dialogue state tracker, that is completely data-driven and it is modeled to predict for dynamic service schemas. The proposed model utilize…
The ability to accurately track what happens during a conversation is essential for the performance of a dialogue system. Current state-of-the-art multi-domain dialogue state trackers achieve just over 55% accuracy on the current go-to benchmark, which means that in almost every second dialogue turn they place full confidence in an incorrect dialogue state. Belief trackers, on the other hand, maintain a distribution over possible dialogue states. However, they lack in performance compared to dialogue state trackers, and do not produce well calibrated distributions. In this work we present stat…
Dialogue state tracking, which estimates user goals and requests given the dialogue context, is an essential part of task-oriented dialogue systems. In this paper, we propose the Global-Locally Self-Attentive Dialogue State Tracker (GLAD), which learns representations of the user utterance and previous system actions with global-local modules. Our model uses global modules to share parameters between estimators for different types (called slots) of dialogue states, and uses local modules to learn slot-specific features. We show that this significantly improves tracking of rare states and achie…
Dialogue systems dealing with multi-domain tasks are highly required. How to record the state remains a key problem in a task-oriented dialogue system. Normally we use human-defined features as dialogue states and apply a state tracker to extract these features. However, the performance of such a system is limited by the error propagation of a state tracker. In this paper, we propose a dialogue generation model that needs no external state trackers and still benefits from human-labeled semantic data. By using a teacher-student framework, several teacher models are firstly trained in their indi…
In dialogue systems, a dialogue state tracker aims to accurately find a compact representation of the current dialogue status, based on the entire dialogue history. While previous approaches often define dialogue states as a combination of separate triples ({\em domain-slot-value}), in this paper, we employ a structured state representation and cast dialogue state tracking as a sequence generation problem. Based on this new formulation, we propose a {\bf C}oa{\bf R}s{\bf E}-to-fine {\bf DI}alogue state {\bf T}racking ({\bf CREDIT}) approach. Taking advantage of the structured state representat…
Fondazione Bruno Kessler（布鲁诺·凯斯勒基金会）；University of Trento（特伦托大学）
A Dialogue State Tracker is a key component in dialogue systems which estimates the beliefs of possible user goals at each dialogue turn. Deep learning approaches using recurrent neural networks have shown state-of-the-art performance for the task of dialogue state tracking. Generally, these approaches assume a predefined candidate list and struggle to predict any new dialogue state values that are not seen during training. This makes extending the candidate list for a slot without model retaining infeasible and also has limitations in modelling for low resource domains where training data for…
Fondazione Bruno Kessler（布鲁诺·凯斯勒基金会）；University of Trento（特伦托大学）
A Dialogue State Tracker (DST) is a key component in a dialogue system aiming at estimating the beliefs of possible user goals at each dialogue turn. Most of the current DST trackers make use of recurrent neural networks and are based on complex architectures that manage several aspects of a dialogue, including the user utterance, the system actions, and the slot-value pairs defined in a domain ontology. However, the complexity of such neural architectures incurs into a considerable latency in the dialogue state prediction, which limits the deployments of the models in real-world applications,…
Fudan University（复旦大学）；National University of Singapore（新加坡国立大学）；King Abdullah University of Science and Technology（阿卜杜拉国王科技大学）
The task of dialogue generation aims to automatically provide responses given previous utterances. Tracking dialogue states is an important ingredient in dialogue generation for estimating users' intention. However, the \emph{expensive nature of state labeling} and the \emph{weak interpretability} make the dialogue state tracking a challenging problem for both task-oriented and non-task-oriented dialogue generation: For generating responses in task-oriented dialogues, state tracking is usually learned from manually annotated corpora, where the human annotation is expensive for training; for ge…
Slot filling is a fundamental task in dialog state tracking in task-oriented dialog systems. In multi-domain task-oriented dialog system, user utterances and system responses may mention multiple named entities and attributes values. A system needs to select those that are confirmed by the user and fill them into destined slots. One difficulty is that since a dialogue session contains multiple system-user turns, feeding in all the tokens into a deep model such as BERT can be challenging due to limited capacity of input word tokens and GPU memory. In this paper, we investigate an ontology-enhan…
Key Lab. of Shanghai Education Commission for Intelligent Interaction and Cognitive Eng.（上海市教育委员会智能交互与认知工程重点实验室）；SpeechLab, Department of Computer Science and Engineering（计算机科学与工程系SpeechLab）；Brain Science and Technology Research Center（脑科学与技术研究中心）；Shanghai Jiao Tong University, Shanghai, China（上海交通大学）
In task-oriented multi-turn dialogue systems, dialogue state refers to a compact representation of the user goal in the context of dialogue history. Dialogue state tracking (DST) is to estimate the dialogue state at each turn. Due to the dependency on complicated dialogue history contexts, DST data annotation is more expensive than single-sentence language understanding, which makes the task more challenging. In this work, we formulate DST as a sequence generation problem and propose a novel dual-learning framework to make full use of unlabeled data. In the dual-learning framework, there are t…
University of Illinois at Chicago（伊利诺伊大学芝加哥分校）；Artificial Intelligence Application Research Center, Huawei Technologies（华为技术有限公司人工智能应用研究中心）
Dialogue State Tracking (DST), which is the process of inferring user goals by estimating belief states given the dialogue history, plays a critical role in task-oriented dialogue systems. A coreference phenomenon observed in multi-turn conversations is not addressed by existing DST models, leading to sub-optimal performances. In this paper, we propose Coreference Dialogue State Tracker (CDST) that explicitly models the coreference feature. In particular, at each turn, the proposed model jointly predicts the coreferred domain-slot pair and extracts the coreference values from the dialogue cont…
Neural task-oriented dialogue systems often struggle to smoothly interface with a knowledge base. In this work, we seek to address this problem by proposing a new neural dialogue agent that is able to effectively sustain grounded, multi-domain discourse through a novel key-value retrieval mechanism. The model is end-to-end differentiable and does not need to explicitly model dialogue state or belief trackers. We also release a new dataset of 3,031 dialogues that are grounded through underlying knowledge bases and span three distinct tasks in the in-car personal assistant space: calendar schedu…
In a spoken dialogue system, dialogue state tracker (DST) components track the state of the conversation by updating a distribution of values associated with each of the slots being tracked for the current user turn, using the interactions until then. Much of the previous work has relied on modeling the natural order of the conversation, using distance based offsets as an approximation of time. In this work, we hypothesize that leveraging the wall-clock temporal difference between turns is crucial for finer-grained control of dialogue scenarios. We develop a novel approach that applies a {\it …
Key Lab. of Shanghai Education Commission for Intelligent Interaction and Cognitive Eng.（上海市教育委员会智能交互与认知工程重点实验室）；SpeechLab, Department of Computer Science and Engineering（计算机科学与工程系语音实验室）；Brain Science and Technology Research Center（脑科学与技术研究中心）；Shanghai Jiao Tong University（上海交通大学）
Dialogue state tracking is the core part of a spoken dialogue system. It estimates the beliefs of possible user's goals at every dialogue turn. However, for most current approaches, it's difficult to scale to large dialogue domains. They have one or more of following limitations: (a) Some models don't work in the situation where slot values in ontology changes dynamically; (b) The number of model parameters is proportional to the number of slots; (c) Some models extract features based on hand-crafted lexicons. To tackle these challenges, we propose StateNet, a universal dialogue state tracker.…
Salesforce Research Asia（Salesforce亚洲研究院）；Singapore Management University（新加坡管理大学）；Agency for Science, Technology and Research (A*STAR)（新加坡科技研究局（A*STAR））
Designed for tracking user goals in dialogues, a dialogue state tracker is an essential component in a dialogue system. However, the research of dialogue state tracking has largely been limited to unimodality, in which slots and slot values are limited by knowledge domains (e.g. restaurant domain with slots of restaurant name and price range) and are defined by specific database schema. In this paper, we propose to extend the definition of dialogue state tracking to multimodality. Specifically, we introduce a novel dialogue state tracking task to track the information of visual objects that ar…
Heinrich Heine Universität Düsseldorf（海因里希·海涅杜塞尔多夫大学）；Yandex Research（Yandex研究院）；HSE University（高等经济学院）
The ability to identify and resolve uncertainty is crucial for the robustness of a dialogue system. Indeed, this has been confirmed empirically on systems that utilise Bayesian approaches to dialogue belief tracking. However, such systems consider only confidence estimates and have difficulty scaling to more complex settings. Neural dialogue systems, on the other hand, rarely take uncertainties into account. They are therefore overconfident in their decisions and less robust. Moreover, the performance of the tracking task is often evaluated in isolation, without consideration of its effect on …
University College London（伦敦大学学院）；Uppsala University（乌普萨拉大学）
An indispensable component in task-oriented dialogue systems is the dialogue state tracker, which keeps track of users' intentions in the course of conversation. The typical approach towards this goal is to fill in multiple pre-defined slots that are essential to complete the task. Although various dialogue state tracking methods have been proposed in recent years, most of them predict the value of each slot separately and fail to consider the correlations among slots. In this paper, we propose a slot self-attention mechanism that can learn the slot correlations automatically. Specifically, a …
National Technical University of Athens（雅典国立技术大学）；Athena Research Center（雅典娜研究中心）
Task-oriented dialogue systems often employ a Dialogue State Tracker (DST) to successfully complete conversations. Recent state-of-the-art DST implementations rely on schemata of diverse services to improve model robustness and handle zero-shot generalization to new domains [1], however such methods [2, 3] typically require multiple large scale transformer models and long input sequences to perform well. We propose a single multi-task BERT-based model that jointly solves the three DST tasks of intent prediction, requested slot prediction and slot filling. Moreover, we propose an efficient and …
Singapore Management University（新加坡管理大学）；Salesforce Research Asia（Salesforce亚洲研究院）；Institute for Infocomm Research, A*STAR（新加坡科技研究局资讯通信研究院）
Building an end-to-end conversational agent for multi-domain task-oriented dialogues has been an open challenge for two main reasons. First, tracking dialogue states of multiple domains is non-trivial as the dialogue agent must obtain complete states from all relevant domains, some of which might have shared slots among domains as well as unique slots specifically for one domain only. Second, the dialogue agent must also process various types of information across domains, including dialogue context, dialogue states, and database, to generate natural responses to users. Unlike the existing app…
There has been a rapid development in data-driven task-oriented dialogue systems with the benefit of large-scale datasets. However, the progress of dialogue systems in low-resource languages lags far behind due to the lack of high-quality data. To advance the cross-lingual technology in building dialog systems, DSTC9 introduces the task of cross-lingual dialog state tracking, where we test the DST module in a low-resource language given the rich-resource training dataset. This paper studies the transferability of a cross-lingual generative dialogue state tracking system using a multilingual pr…
Dialogue Systems Can Generate Appropriate Responses without the Use of Question Marks? -- Investigation of the Effects of Question Marks on Dialogue Systems
An intelligent dialogue system in a multi-turn setting should not only generate the responses which are of good quality, but it should also generate the responses which can lead to long-term success of the dialogue. Although, the current approaches improved the response quality, but they over-look the training signals present in the dialogue data. We can leverage these signals to generate the weakly supervised training data for learning dialog policy and reward estimator, and make the policy take actions (generates responses) which can foresee the future direction for a successful (rewarding) …
We aim to overcome the lack of diversity in responses of current dialogue systems and to develop a dialogue system that is engaging as a conversational partner. We propose a generator-evaluator model that evaluates multiple responses generated by a response generator and selects the best response by an evaluator. By generating multiple responses, we obtain diverse responses. We conduct human evaluations to compare the output of the proposed system with that of a baseline system. The results of the human evaluations showed that the proposed system's responses were often judged to be better than…
In this paper, we propose Inverse Adversarial Training (IAT) algorithm for training neural dialogue systems to avoid generic responses and model dialogue history better. In contrast to standard adversarial training algorithms, IAT encourages the model to be sensitive to the perturbation in the dialogue history and therefore learning from perturbations. By giving higher rewards for responses whose output probability reduces more significantly when dialogue history is perturbed, the model is encouraged to generate more diverse and consistent responses. By penalizing the model when generating the…
Recently, open-domain dialogue systems have attracted growing attention. Most of them use the sequence-to-sequence (Seq2Seq) architecture to generate responses. However, traditional Seq2Seq-based open-domain dialogue models tend to generate generic and safe responses, which are less informative, unlike human responses. In this paper, we propose a simple but effective keywords-guided Sequence-to-Sequence model (KW-Seq2Seq) which uses keywords information as guidance to generate open-domain dialogue responses. Specifically, KW-Seq2Seq first uses a keywords decoder to predict some topic keywords,…
Ensuring that generated utterances are faithful to dialogue actions is crucial for Task-Oriented Dialogue Response Generation. Slot Error Rate (SER) only partially measures generation quality in that it solely assesses utterances generated from non-categorical slots whose values are expected to be reproduced exactly. Utterances generated from categorical slots, which are more variable, are not assessed by SER. We propose Schema-Guided Semantic Accuracy (SGSAcc) to evaluate utterances generated from both categorical and non-categorical slots by recognizing textual entailment. We show that SGSAc…
Goal-oriented dialogue systems typically rely on components specifically developed for a single task or domain. This limits such systems in two different ways: If there is an update in the task domain, the dialogue system usually needs to be updated or completely re-trained. It is also harder to extend such dialogue systems to different and multiple domains. The dialogue state tracker in conventional dialogue systems is one such component - it is usually designed to fit a well-defined application domain. For example, it is common for a state variable to be a categorical distribution over a man…
Personalizing dialogue agents is important for dialogue systems to generate more specific, consistent, and engaging responses. However, most current dialogue personalization approaches rely on explicit persona descriptions during inference, which severely restricts its application. In this paper, we propose a novel approach that learns to predict persona information based on the dialogue history to personalize the dialogue agent without relying on any explicit persona descriptions during inference. Experimental results on the PersonaChat dataset show that the proposed method can improve the co…
We propose NeuralWOZ, a novel dialogue collection framework that uses model-based dialogue simulation. NeuralWOZ has two pipelined models, Collector and Labeler. Collector generates dialogues from (1) user's goal instructions, which are the user context and task constraints in natural language, and (2) system's API call results, which is a list of possible query responses for user requests from the given knowledge base. Labeler annotates the generated dialogue by formulating the annotation as a multiple-choice problem, in which the candidate labels are extracted from goal instructions and API …
Facebook AI Research（Facebook人工智能研究（Facebook AI Research））
Open-domain conversation models have become good at generating natural-sounding dialogue, using very large architectures with billions of trainable parameters. The vast training data required to train these architectures aggregates many different styles, tones, and qualities. Using that data to train a single model makes it difficult to use the model as a consistent conversational agent, e.g. with a stable set of persona traits and a typical style of expression. Several architectures affording control mechanisms over generation architectures have been proposed, each with different trade-offs. …
We present Viola, an open-domain dialogue system for spoken conversation that uses a topic-agnostic dialogue manager based on a simple generate-and-rank approach. Leveraging recent advances of generative dialogue systems powered by large language models, Viola fetches a batch of response candidates from various neural dialogue models trained with different datasets and knowledge-grounding inputs. Additional responses originating from template-based generators are also considered, depending on the user's input and detected entities. The hand-crafted generators build on a dynamic knowledge graph…
Salesforce Research（Salesforce研究院）；University of California, Santa Barbara（加州大学圣巴巴拉分校）
Dialogue state trackers have made significant progress on benchmark datasets, but their generalization capability to novel and realistic scenarios beyond the held-out conversations is less understood. We propose controllable counterfactuals (CoCo) to bridge this gap and evaluate dialogue state tracking (DST) models on novel scenarios, i.e., would the system successfully tackle the request if the user responded differently but still consistently with the dialogue flow? CoCo leverages turn-level belief states as counterfactual conditionals to produce novel conversation scenarios in two steps: (i…
Nanjing University of Aeronautics and Astronautics（南京航空航天大学）；Shandong University（山东大学）
Dialogue structure discovery is essential in dialogue generation. Well-structured topic flow can leverage background information and predict future topics to help generate controllable and explainable responses. However, most previous work focused on dialogue structure learning in task-oriented dialogue other than open-domain dialogue which is more complicated and challenging. In this paper, we present a new framework CTRLStruct for dialogue structure learning to effectively explore topic-level dialogue clusters as well as their transitions with unlabelled information. Precisely, dialogue utte…
A humanized dialogue system is expected to generate empathetic replies, which should be sensitive to the users' expressed emotion. The task of empathetic dialogue generation is proposed to address this problem. The essential challenges lie in accurately capturing the nuances of human emotion and considering the potential of user feedback, which are overlooked by the majority of existing work. In response to this problem, we propose a multi-resolution adversarial model -- EmpDG, to generate more empathetic responses. EmpDG exploits both the coarse-grained dialogue-level and fine-grained token-l…
The recent application of RNN encoder-decoder models has resulted in substantial progress in fully data-driven dialogue systems, but evaluation remains a challenge. An adversarial loss could be a way to directly evaluate the extent to which generated dialogue responses sound like they came from a human. This could reduce the need for human evaluation, while more directly evaluating on a generative task. In this work, we investigate this idea by training an RNN to discriminate a dialogue model's samples from human-generated samples. Although we find some evidence this setup could be viable, we …
University of Alberta（阿尔伯塔大学）；Mila（米拉人工智能研究院）；McGill University（麦吉尔大学）；Canada CIFAR AI Chair（加拿大CIFAR人工智能讲席教授）；The Hong Kong University of Science and Technology（香港科技大学）
Dialogue systems powered by large pre-trained language models (LM) exhibit an innate ability to deliver fluent and natural-looking responses. Despite their impressive generation performance, these models can often generate factually incorrect statements impeding their widespread adoption. In this paper, we focus on the task of improving the faithfulness -- and thus reduce hallucination -- of Neural Dialogue Systems to known facts supplied by a Knowledge Graph (KG). We propose Neural Path Hunter which follows a generate-then-refine strategy whereby a generated response is amended using the k-ho…
The aim of this paper is to mitigate the shortcomings of automatic evaluation of open-domain dialog systems through multi-reference evaluation. Existing metrics have been shown to correlate poorly with human judgement, particularly in open-domain dialog. One alternative is to collect human annotations for evaluation, which can be expensive and time consuming. To demonstrate the effectiveness of multi-reference evaluation, we augment the test set of DailyDialog with multiple references. A series of experiments show that the use of multiple references results in improved correlation between seve…
Institute of Automation, Chinese Academy of Sciences（中国科学院自动化研究所）；University of Chinese Academy of Sciences（中国科学院大学）；Beijing Unisound Information Technology Co., Ltd（北京云知声信息技术有限公司）
Dialogue state tracking (DST) is an essential component in task-oriented dialogue systems, which estimates user goals at every dialogue turn. However, most previous approaches usually suffer from the following problems. Many discriminative models, especially end-to-end (E2E) models, are difficult to extract unknown values that are not in the candidate ontology; previous generative models, which can extract unknown values from utterances, degrade the performance due to ignoring the semantic information of pre-defined ontology. Besides, previous generative models usually need a hand-crafted list…
Cambridge University Engineering Department（剑桥大学工程系）
User Simulators are one of the major tools that enable offline training of task-oriented dialogue systems. For this task the Agenda-Based User Simulator (ABUS) is often used. The ABUS is based on hand-crafted rules and its output is in semantic form. Issues arise from both properties such as limited diversity and the inability to interface a text-level belief tracker. This paper introduces the Neural User Simulator (NUS) whose behaviour is learned from a corpus and which generates natural language, hence needing a less labelled dataset than simulators generating a semantic output. In compariso…
University of Alberta（阿尔伯塔大学）；Google Research（谷歌研究院）；New York University（纽约大学）
Knowledge-grounded dialogue systems powered by large language models often generate responses that, while fluent, are not attributable to a relevant source of information. Progress towards models that do not exhibit this issue requires evaluation metrics that can quantify its prevalence. To this end, we introduce the Benchmark for Evaluation of Grounded INteraction (BEGIN), comprised of 12k dialogue turns generated by neural dialogue systems trained on three knowledge-grounded dialogue corpora. We collect human annotations assessing the extent to which the models' responses can be attributed t…
In open-domain dialogue systems, generative approaches have attracted much attention for response generation. However, existing methods are heavily plagued by generating safe responses and unnatural responses. To alleviate these two problems, we propose a novel framework named Dual Adversarial Learning (DAL) for high-quality response generation. DAL is the first work to innovatively utilizes the duality between query generation and response generation to avoid safe responses and increase the diversity of the generated responses. Additionally, DAL uses adversarial learning to mimic human judges…
The recent development of language models has shown promising results by achieving state-of-the-art performance on various natural language tasks by fine-tuning pretrained models. In task-oriented dialogue (ToD) systems, language models can be used for end-to-end training without relying on dialogue state tracking to track the dialogue history but allowing the language models to generate responses according to the context given as input. This paper conducts a comparative study to show the effectiveness and strength of using recent pretrained models for fine-tuning, such as BART and T5, on endt…
ESCoT: Towards Interpretable Emotional Support Dialogue Systems
School of Information, Renmin University of China（中国人民大学信息学院）；Mental Health Education and Counseling Center, Renmin University of China（中国人民大学心理健康教育与咨询中心）
In task-oriented dialogue systems, response generation from meaning representations (MRs) often suffers from limited training examples, due to the high cost of annotating MR-to-Text pairs. Previous works on self-training leverage fine-tuned conversational models to automatically generate pseudo-labeled MR-to-Text pairs for further fine-tuning. However, some self-augmented data may be noisy or uninformative for the model to learn from. In this work, we propose a two-phase self-augmentation procedure to generate high-quality pseudo-labeled MR-to-Text pairs: the first phase selects the most infor…
Neural Networks and Deep Learning Lab（神经网络与深度学习实验室）；Moscow Institute of Physics and Technology（莫斯科物理技术学院）
Dialogue State Tracking (DST) is a core component of virtual assistants such as Alexa or Siri. To accomplish various tasks, these assistants need to support an increasing number of services and APIs. The Schema-Guided State Tracking track of the 8th Dialogue System Technology Challenge highlighted the DST problem for unseen services. The organizers introduced the Schema-Guided Dialogue (SGD) dataset with multi-domain conversations and released a zero-shot dialogue state tracking model. In this work, we propose a GOaL-Oriented Multi-task BERT-based dialogue state tracker (GOLOMB) inspired by ar…
SpokenWOZ: A Large-Scale Speech-Text Benchmark for Spoken Task-Oriented Dialogue Agents
DAMO Academy, Alibaba Group（阿里巴巴集团大模型研究院）；Computer Science and Engineering Division, University of Michigan（密歇根大学计算机科学与工程系）；Gaoling School of Artificial Intelligence, Renmin University of China（中国人民大学光明人工智能学院）
Open-domain dialogue systems aim to generate relevant, informative and engaging responses. Seq2seq neural response generation approaches do not have explicit mechanisms to control the content or style of the generated response, and frequently result in uninformative utterances. In this paper, we propose using a dialogue policy to plan the content and style of target responses in the form of an action plan, which includes knowledge sentences related to the dialogue context, targeted dialogue acts, topic information, etc. The attributes within the action plan are obtained by automatically annota…
Riiid AI Research（Riiid人工智能研究院）；The Hong Kong University of Science and Technology（香港科技大学）
Annotating task-oriented dialogues is notorious for the expensive and difficult data collection process. Few-shot dialogue state tracking (DST) is a realistic solution to this problem. In this paper, we hypothesize that dialogue summaries are essentially unstructured dialogue states; hence, we propose to reformulate dialogue state tracking as a dialogue summarization problem. To elaborate, we train a text-to-text language model with synthetic template-based dialogue summaries, generated by a set of rules from the dialogue states. Then, the dialogue states can be recovered by inversely applying…
Beijing University of Posts and Telecommunications（北京邮电大学）；Meituan（美团）；China Mobile Communication Corporation（中国移动通信集团公司）
Previous dialogue summarization datasets mainly focus on open-domain chitchat dialogues, while summarization datasets for the broadly used task-oriented dialogue haven't been explored yet. Automatically summarizing such task-oriented dialogues can help a business collect and review needs to improve the service. Besides, previous datasets pay more attention to generate good summaries with higher ROUGE scores, but they hardly understand the structured information of dialogues and ignore the factuality of summaries. In this paper, we introduce a large-scale public Task-Oriented Dialogue Summariza…
One of the core components of modern spoken dialogue systems is the belief tracker, which estimates the user's goal at every step of the dialogue. However, most current approaches have difficulty scaling to larger, more complex dialogue domains. This is due to their dependency on either: a) Spoken Language Understanding models that require large amounts of annotated training data; or b) hand-crafted lexicons for capturing some of the linguistic variation in users' language. We propose a novel Neural Belief Tracking (NBT) framework which overcomes these problems by building on recent advances i…
A multi-turn dialogue always follows a specific topic thread, and topic shift at the discourse level occurs naturally as the conversation progresses, necessitating the model's ability to capture different topics and generate topic-aware responses. Previous research has either predicted the topic first and then generated the relevant response, or simply applied the attention mechanism to all topics, ignoring the joint distribution of the topic prediction and response generation models and resulting in uncontrollable and unrelated responses. In this paper, we propose a joint framework with a top…
National Taiwan University（国立台湾大学）；MediaTek Research（联发科研究院）
Dialogue systems are usually categorized into two types, open-domain and task-oriented. The first one focuses on chatting with users and making them engage in the conversations, where selecting a proper topic to fit the dialogue context is essential for a successful dialogue. The other one focuses on a specific task instead of casual talks, e.g., finding a movie on Friday night, or playing a song. These two directions have been studied separately due to their different purposes. However, how smoothly transitioning from social chatting to task-oriented dialogues is important for triggering busi…
