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arXiv 2006.11194cs.LGstat.ML

Does Explainable Artificial Intelligence Improve Human Decision-Making?

EXPEC Computer Center(EXPEC计算机中心);Saudi Aramco(沙特阿美公司);U.S. Army Combat Capabilities Development Command Army Research Laboratory South(美国陆军作战能力发展司令部南部陆军研究实验室);University of Texas at Arlington(德克萨斯大学阿灵顿分校);University of Texas at Dallas(德克萨斯大学达拉斯分校)

Yasmeen Alufaisan, Laura R. Marusich, Jonathan Z. Bakdash, Yan Zhou, Murat Kantarcioglu

英文摘要:

Explainable AI provides insight into the "why" for model predictions, offering potential for users to better understand and trust a model, and to recognize and correct AI predictions that are incorrect. Prior research on human and explainable AI interactions has focused on measures such as interpretability, trust, and usability of the explanation. Whether explainable AI can improve actual human decision-making and the ability to identify the problems with the underlying model are open questions. Using real datasets, we compare and evaluate objective human decision accuracy without AI (control), with an AI prediction (no explanation), and AI prediction with explanation. We find providing any kind of AI prediction tends to improve user decision accuracy, but no conclusive evidence that explainable AI has a meaningful impact. Moreover, we observed the strongest predictor for human decision accuracy was AI accuracy and that users were somewhat able to detect when the AI was correct versus incorrect, but this was not significantly affected by including an explanation. Our results indicate that, at least in some situations, the "why" information provided in explainable AI may not enhance user decision-making, and further research may be needed to understand how to integrate explainable AI into real systems.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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