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arXiv 2005.14464cs.SIcs.CLcs.IR
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分析在线社交媒体上的COVID-19:趋势、情绪和情感

Analyzing COVID-19 on Online Social Media: Trends, Sentiments and Emotions

Zhejiang University(浙江大学);Stanford University(斯坦福大学)

Xiaoya Li, Mingxin Zhou, Jiawei Wu, Arianna Yuan, Fei Wu, Jiwei Li

摘要:

截至撰写本文时,新型冠状病毒(COVID-19)疫情持续,对社会、经济及人民日常生活造成严重影响。人们不断在社交媒体上就疫情的各个方面发表意见,使用户生成的内容成为了解公众情绪和关切的重要来源。在本文中,我们基于2020年1月20日至2020年5月11日期间的Twitter和微博帖子,对美国人和中国人的情感轨迹进行了全面分析。具体来说,通过识别人们的情绪,情感(即,愤怒、厌恶、恐惧、快乐、悲伤、惊讶)和情绪触发(例如,用户对什么感到愤怒/悲伤),我们能够描绘COVID-19时期公众影响的动态。通过对比中国和美国这两个截然不同的国家,我们揭示了不同文化中人们对COVID-19的看法存在巨大差异。我们的研究提供了一种计算方法,可以实时揭示公众对疫情的情绪和担忧,这可能有助于政策制定者更好地了解人们的需求,从而制定最佳政策。

英文摘要:

At the time of writing, the ongoing pandemic of coronavirus disease (COVID-19) has caused severe impacts on society, economy and people's daily lives. People constantly express their opinions on various aspects of the pandemic on social media, making user-generated content an important source for understanding public emotions and concerns. In this paper, we perform a comprehensive analysis on the affective trajectories of the American people and the Chinese people based on Twitter and Weibo posts between January 20th, 2020 and May 11th 2020. Specifically, by identifying people's sentiments, emotions (i.e., anger, disgust, fear, happiness, sadness, surprise) and the emotional triggers (e.g., what a user is angry/sad about) we are able to depict the dynamics of public affect in the time of COVID-19. By contrasting two very different countries, China and the Unites States, we reveal sharp differences in people's views on COVID-19 in different cultures. Our study provides a computational approach to unveiling public emotions and concerns on the pandemic in real-time, which would potentially help policy-makers better understand people's need and thus make optimal policy.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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