COVID-19 Public Opinion and Emotion Monitoring System Based on Time Series Thermal New Word Mining
School of Information and Communication Engineering, Hainan University（海南大学信息与通信工程学院）；School of Computer Science and Cyberspace Security, Hainan University（海南大学计算机与网络空间安全学院）；University of Chinese Academy of Sciences（中国科学院大学）；National University of Defense Technology（国防科技大学）；Department of Mathematics and Computer Science, Northeastern State University（东北州立大学数学与计算机科学系）
With the spread and development of new epidemics, it is of great reference value to identify the changing trends of epidemics in public emotions. We designed and implemented the COVID-19 public opinion monitoring system based on time series thermal new word mining. A new word structure discovery scheme based on the timing explosion of network topics and a Chinese sentiment analysis method for the COVID-19 public opinion environment is proposed. Establish a "Scrapy-Redis-Bloomfilter" distributed crawler framework to collect data. The system can judge the positive and negative emotions of the reviewer based on the comments, and can also reflect the depth of the seven emotions such as Hopeful, Happy, and Depressed. Finally, we improved the sentiment discriminant model of this system and compared the sentiment discriminant error of COVID-19 related comments with the Jiagu deep learning model. The results show that our model has better generalization ability and smaller discriminant error. We designed a large data visualization screen, which can clearly show the trend of public emotions, the proportion of various emotion categories, keywords, hot topics, etc., and fully and intuitively reflect the development of public opinion.
The COVID-19 pandemic is having a dramatic impact on societies and economies around the world. With various measures of lockdowns and social distancing in place, it becomes important to understand emotional responses on a large scale. In this paper, we present the first ground truth dataset of emotional responses to COVID-19. We asked participants to indicate their emotions and express these in text. This resulted in the Real World Worry Dataset of 5,000 texts (2,500 short + 2,500 long texts). Our analyses suggest that emotional responses correlated with linguistic measures. Topic modeling fur…
The novel coronavirus (COVID-19) pandemic is the most talked topic in social media platforms in 2020. People are using social media such as Twitter to express their opinion and share information on a number of issues related to the COVID-19 in this stay at home order. In this paper, we investigate the sentiment and emotion of peoples in the United States on the subject of reopening. We choose the social media platform Twitter for our analysis and study the Tweets to discover the sentimental perspective, emotional perspective, and triggering words towards the reopening. During this COVID-19 pan…
Institute of High Performance Computing (IHPC), Agency for Science, Technology and Research (A*STAR)（高性能计算研究所，新加坡科技研究局）；Centre for Artificial Intelligence Research, University of Agder（阿格德大学人工智能研究中心）；Department of Psychology, Northwestern University（西北大学心理学系）
The COVID-19 pandemic has claimed millions of lives worldwide and elicited heightened emotions. This study examines the expression of various emotions pertaining to COVID-19 in the United States and India as manifested in over 54 million tweets, covering the fifteen-month period from February 2020 through April 2021, a period which includes the beginnings of the huge and disastrous increase in COVID-19 cases that started to ravage India in March 2021. Employing pre-trained emotion analysis and topic modeling algorithms, four distinct types of emotions (fear, anger, happiness, and sadness) and …
Technical University of Darmstadt（达姆施塔特工业大学）；Johannes Gutenberg-University Mainz（美因茨约翰内斯·古腾堡大学）
This work investigates the use of interactively updated label suggestions to improve upon the efficiency of gathering annotations on the task of opinion mining in German Covid-19 social media data. We develop guidelines to conduct a controlled annotation study with social science students and find that suggestions from a model trained on a small, expert-annotated dataset already lead to a substantial improvement - in terms of inter-annotator agreement(+.14 Fleiss' $κ$) and annotation quality - compared to students that do not receive any label suggestions. We further find that label suggestion…
Norwegian University of Science & Technology（挪威科技大学）；Sukkur IBA University（苏库尔IBA大学）；Linnaeus University（林奈大学）
How different cultures react and respond given a crisis is predominant in a society's norms and political will to combat the situation. Often the decisions made are necessitated by events, social pressure, or the need of the hour, which may not represent the will of the nation. While some are pleased with it, others might show resentment. Coronavirus (COVID-19) brought a mix of similar emotions from the nations towards the decisions taken by their respective governments. Social media was bombarded with posts containing both positive and negative sentiments on the COVID-19, pandemic, lockdown, …
Massachusetts Institute of Technology（麻省理工学院）；Chinese Academy of Science（中国科学院）
COVID-19, as a global health crisis, has triggered the fear emotion with unprecedented intensity. Besides the fear of getting infected, the outbreak of COVID-19 also created significant disruptions in people's daily life and thus evoked intensive psychological responses indirect to COVID-19 infections. Here, we construct an expressed fear database using 16 million social media posts generated by 536 thousand users between January 1st, 2019 and August 31st, 2020 in China. We employ deep learning techniques to detect the fear emotion within each post and apply topic models to extract the central…
Nanjing University of Science and Technology（南京理工大学）；Dalhousie University（达尔豪斯大学）；Jiangsu University of Science and Technology（江苏科技大学）
Internet forums and public social media, such as online healthcare forums, provide a convenient channel for users (people/patients) concerned about health issues to discuss and share information with each other. In late December 2019, an outbreak of a novel coronavirus (infection from which results in the disease named COVID-19) was reported, and, due to the rapid spread of the virus in other parts of the world, the World Health Organization declared a state of emergency. In this paper, we used automated extraction of COVID-19 related discussions from social media and a natural language proces…
The University of Alabama at Birmingham（阿拉巴马大学伯明翰分校）
The global world is crossing a pandemic situation where this is a catastrophic outbreak of Respiratory Syndrome recognized as COVID-19. This is a global threat all over the 212 countries that people every day meet with mighty situations. On the contrary, thousands of infected people live rich in mountains. Mental health is also affected by this worldwide coronavirus situation. Due to this situation online sources made a communicative place that common people shares their opinion in any agenda. Such as affected news related positive and negative, financial issues, country and family crisis, lac…
The COVID-19 pandemic has introduced new opportunities for health communication, including an increase in the public use of online outlets for health-related emotions. People have turned to social media networks to share sentiments related to the impacts of the COVID-19 pandemic. In this paper we examine the role of social messaging shared by Persons in the Public Eye (i.e. athletes, politicians, news personnel) in determining overall public discourse direction. We harvested approximately 13 million tweets ranging from 1 January 2020 to 1 March 2022. The sentiment was calculated for each tweet…
Characterizing the Emotion Carriers of COVID-19 Misinformation and Their Impact on Vaccination Outcomes in India and the United States
Indraprastha Institute of Information Technology, Delhi（因德拉普拉斯信息技术学院德里分校）；PES University, Bangalore（佩斯大学班加罗尔分校）；BITS Pilani, K.K. Birla Goa Campus（印度比尔拉科学技术学院果阿校区）
During the recent Coronavirus disease 2019 (COVID-19) outbreak, the microblogging service Twitter has been widely used to share opinions and reactions to events. Italy was one of the first European countries to be severely affected by the outbreak and to establish lockdown and stay-at-home orders, potentially leading to country reputation damage. We resort to sentiment analysis to investigate changes in opinions about Italy reported on Twitter before and after the COVID-19 outbreak. Using different lexicons-based methods, we find a breakpoint corresponding to the date of the first established …
University of Birmingham（伯明翰大学）；De La Salle University（德拉萨大学）
Vaccine hesitancy and other COVID-19-related concerns and complaints in the Philippines are evident on social media. It is important to identify these different topics and sentiments in order to gauge public opinion, use the insights to develop policies, and make necessary adjustments or actions to improve public image and reputation of the administering agency and the COVID-19 vaccines themselves. This paper proposes a semi-supervised machine learning pipeline to perform topic modeling, sentiment analysis, and an analysis of vaccine brand reputation to obtain an in-depth understanding of nati…
Jadavpur University（贾达普大学）；University of Maryland, College Park（马里兰大学帕克分校）
Whenever human beings interact with each other, they exchange or express opinions, emotions, and sentiments. These opinions can be expressed in text, speech or images. Analysis of these sentiments is one of the popular research areas of present day researchers. Sentiment analysis, also known as opinion mining tries to identify or classify these sentiments or opinions into two broad categories - positive and negative. In recent years, the scientific community has taken a lot of interest in analyzing sentiment in textual data available in various social media platforms. Much work has been done o…
Social media is an appropriate source for analyzing public attitudes towards the COVID-19 vaccine and various brands. Nevertheless, there are few relevant studies. In the research, we collected tweet posts by the UK and US residents from the Twitter API during the pandemic and designed experiments to answer three main questions concerning vaccination. To get the dominant sentiment of the civics, we performed sentiment analysis by VADER and proposed a new method that can count the individual's influence. This allows us to go a step further in sentiment analysis and explain some of the fluctuati…
The University of Adelaide（阿德莱德大学）；The University of South Australia（南澳大学）
Social media discussion of COVID-19 provides a rich source of information into how the virus affects people's lives that is qualitatively different from traditional public health datasets. In particular, when individuals self-report their experiences over the course of the virus on social media, it can allow for identification of the emotions each stage of symptoms engenders in the patient. Posts to the Reddit forum r/COVID19Positive contain first-hand accounts from COVID-19 positive patients, giving insight into personal struggles with the virus. These posts often feature a temporal structure…
BERT-Deep CNN: State-of-the-Art for Sentiment Analysis of COVID-19 Tweets
University of Birjand（比尔詹德大学）；Dibrugarh University（迪布鲁加尔大学）；Fasa University（法萨大学）；Ferdowsi University of Mashhad（马什菲尔德大学）；Deakin University（迪肯大学）；Shahid Beheshti University（沙希德·贝赫什提大学）；Khulna University（库尔纳大学）
LORIA UMR 7503（洛林信息学及其应用研究实验室）；University of Lorraine（洛林大学）
Textual sentiment analysis and emotion detection consists in retrieving the sentiment or emotion carried by a text or document. This task can be useful in many domains: opinion mining, prediction, feedbacks, etc. However, building a general purpose tool for doing sentiment analysis and emotion detection raises a number of issues, theoretical issues like the dependence to the domain or to the language but also pratical issues like the emotion representation for interoperability. In this paper we present our sentiment/emotion analysis tools, the way we propose to circumvent the di culties and th…
University of New South Wales（新南威尔士大学）；Deakin University（迪肯大学）
The outbreak of the novel Coronavirus Disease 2019 (COVID-19) has lasted for nearly two years and caused unprecedented impacts on people's daily life around the world. Even worse, the emergence of the COVID-19 Delta variant once again puts the world in danger. Fortunately, many countries and companies have started to develop coronavirus vaccines since the beginning of this disaster. Till now, more than 20 vaccines have been approved by the World Health Organization (WHO), bringing light to people besieged by the pandemic. The promotion of COVID-19 vaccination around the world also brings a lot…
Gomal University（戈马尔大学）；National University of Modern Languages（国立现代语言大学）；Ton Duc Thang University（孙德胜大学）；Obuda University（欧布达大学）；Oxford Brookes University（牛津布鲁克斯大学）；J. Selye University（J·塞利大学）
Emotion detection from the text is an important and challenging problem in text analytics. The opinion-mining experts are focusing on the development of emotion detection applications as they have received considerable attention of online community including users and business organization for collecting and interpreting public emotions. However, most of the existing works on emotion detection used less efficient machine learning classifiers with limited datasets, resulting in performance degradation. To overcome this issue, this work aims at the evaluation of the performance of different mach…
National University of Singapore（新加坡国立大学）；University of Michigan（密歇根大学）；Instituto Politécnico Nacional（国立理工学院）；Nanyang Technological University（南洋理工大学）
Emotion detection in conversations is a necessary step for a number of applications, including opinion mining over chat history, social media threads, debates, argumentation mining, understanding consumer feedback in live conversations, etc. Currently, systems do not treat the parties in the conversation individually by adapting to the speaker of each utterance. In this paper, we describe a new method based on recurrent neural networks that keeps track of the individual party states throughout the conversation and uses this information for emotion classification. Our model outperforms the stat…
HoChiMinh City University of Technology（胡志明市工业大学）；Lac Hong University（乐鸿大学）
In this paper, we propose several novel techniques to extract and mining opinions of Vietnamese reviews of customers about a number of products traded on e-commerce in Vietnam. The assessment is based on the emotional level of customers on a specific product such as mobile and laptop. We exploit the features of the products because they are much interested by customers and have many products in the Vietnam e-commerce market. Thence, it can be known the favorites and dislikes of customers about exploited products.
At the time of writing, the ongoing pandemic of coronavirus disease (COVID-19) has caused severe impacts on society, economy and people's daily lives. People constantly express their opinions on various aspects of the pandemic on social media, making user-generated content an important source for understanding public emotions and concerns. In this paper, we perform a comprehensive analysis on the affective trajectories of the American people and the Chinese people based on Twitter and Weibo posts between January 20th, 2020 and May 11th 2020. Specifically, by identifying people's sentiments, em…
Opinion mining is the branch of computation that deals with opinions, appraisals, attitudes, and emotions of people and their different aspects. This field has attracted substantial research interest in recent years. Aspect-level (called aspect-based opinion mining) is often desired in practical applications as it provides detailed opinions or sentiments about different aspects of entities and entities themselves, which are usually required for action. Aspect extraction and entity extraction are thus two core tasks of aspect-based opinion mining. his paper has presented a framework of aspect-b…
College of Information Engineering, Inner Mongolia University of Technology（内蒙古工业大学信息工程学院）；University of Chinese Academy of Sciences（中国科学院大学）
Nowadays, deep learning has been widely used. In natural language learning, the analysis of complex semantics has been achieved because of its high degree of flexibility. The deceptive opinions detection is an important application area in deep learning model, and related mechanisms have been given attention and researched. On-line opinions are quite short, varied types and content. In order to effectively identify deceptive opinions, we need to comprehensively study the characteristics of deceptive opinions, and explore novel characteristics besides the textual semantics and emotional polarit…
Joint NTU-UBC Research Centre of Excellence in Active Living for the Elderly（南洋理工大学-英属哥伦比亚大学联合卓越研究中心（老年人积极生活方向））；Alibaba-NTU Singapore Joint Research Institute（阿里巴巴-南洋理工大学新加坡联合研究院）；Nanyang Technological University（南洋理工大学）
Messages in human conversations inherently convey emotions. The task of detecting emotions in textual conversations leads to a wide range of applications such as opinion mining in social networks. However, enabling machines to analyze emotions in conversations is challenging, partly because humans often rely on the context and commonsense knowledge to express emotions. In this paper, we address these challenges by proposing a Knowledge-Enriched Transformer (KET), where contextual utterances are interpreted using hierarchical self-attention and external commonsense knowledge is dynamically leve…
Hydroxychloroquine (HCQ) is used to prevent or treat malaria caused by mosquito bites. Recently, the drug has been suggested to treat COVID-19, but that has not been supported by scientific evidence. The information regarding the drug efficacy has flooded social networks, posting potential threats to the community by perverting their perceptions of the drug efficacy. This paper studies the reactions of social network users on the recommendation of using HCQ for COVID-19 treatment by analyzing the reaction patterns and sentiment of the tweets. We collected 164,016 tweets from February to Decemb…
Nanjing University of Science and Technology（南京理工大学）；Dalhousie University（达尔豪斯大学）
Taking advantage of social media platforms, such as Twitter, this paper provides an effective framework for emotion detection among those who are quarantined. Early detection of emotional feelings and their trends help implement timely intervention strategies. Given the limitations of medical diagnosis of early emotional change signs during the quarantine period, artificial intelligence models provide effective mechanisms in uncovering early signs, symptoms and escalating trends. Novelty of the approach presented herein is a multitask methodological framework of text data processing, implement…
This paper describes a large global dataset on people's discourse and responses to the COVID-19 pandemic over the Twitter platform. From 28 January 2020 to 1 June 2022, we collected and processed over 252 million Twitter posts from more than 29 million unique users using four keywords: "corona", "wuhan", "nCov" and "covid". Leveraging probabilistic topic modelling and pre-trained machine learning-based emotion recognition algorithms, we labelled each tweet with seventeen attributes, including a) ten binary attributes indicating the tweet's relevance (1) or irrelevance (0) to the top ten detect…
Public sentiment (the opinions, attitudes or feelings expressed by the public) is a factor of interest for government, as it directly influences the implementation of policies. Given the unprecedented nature of the COVID-19 crisis, having an up-to-date representation of public sentiment on governmental measures and announcements is crucial. While the 'staying-at-home' policy makes face-to-face interactions and interviews challenging, analysing real-time Twitter data that reflects public opinion toward policy measures is a cost-effective way to access public sentiment. In this context, we colle…
Consumers are used to consulting posted reviews on the Internet before buying a product. But it's difficult to know the global opinion considering the important number of those reviews. Sentiment analysis afford detecting polarity (positive, negative, neutral) in a expressed opinion and therefore classifying those reviews. Our purpose is to determine the influence of emotions on the polarity of books reviews. We define "bag-of-words" representation models of reviews which use a lexicon containing emotional (anticipation, sadness, fear, anger, joy, surprise, trust, disgust) and sentimental (pos…
People might not be close-at-hand but they still are - by virtue of the social network. The social network has transformed lives in many ways. People can express their views, opinions and life experiences on various platforms be it Twitter, Facebook or any other medium there is. Such events constitute of reviewing a product or service, conveying views on political banters, predicting share prices or giving feedback on the government policies like Demonetization or GST. These social platforms can be used to investigate the insights of the emotional curve that the general public is generating. T…
The Coronavirus pandemic has created complex challenges and adverse circumstances. This research discovers public sentiment amidst problematic socioeconomic consequences of the lockdown, and explores ensuing four potential sentiment associated scenarios. The severity and brutality of COVID-19 have led to the development of extreme feelings, and emotional and mental healthcare challenges. This research identifies emotional consequences - the presence of extreme fear, confusion and volatile sentiments, mixed along with trust and anticipation. It is necessary to gauge dominant public sentiment tr…
Sentiment analysis or opinion mining is the field of study related to analyze opinions, sentiments, evaluations, attitudes, and emotions of users which they express on social media and other online resources. The revolution of social media sites has also attracted the users towards video sharing sites, such as YouTube. The online users express their opinions or sentiments on the videos that they watch on such sites. This paper presents a brief survey of techniques to analyze opinions posted by users about a particular video.
The COVID-19 pandemic has created widespread health and economical impacts, affecting millions around the world. To better understand these impacts, we present the TweetCOVID system that offers the capability to understand the public reactions to the COVID-19 pandemic in terms of their sentiments, emotions, topics of interest and controversial discussions, over a range of time periods and locations, using public tweets. We also present three example use cases that illustrates the usefulness of our proposed TweetCOVID system.
Sentiment analysis aims to extract and express a person's perception, opinions and emotions towards an entity, object, product and a service, enabling businesses to obtain feedback from the consumers. The increasing popularity of the social networks and users' tendency towards sharing their feelings, expressions and opinions in text, visual and audio content has opened new opportunities and challenges in sentiment analysis. While sentiment analysis of text streams has been widely explored in the literature, sentiment analysis of images and videos is relatively new. This article introduces visu…
When people notice something unusual, they discuss it on social media. They leave traces of their emotions via text expressions. A systematic collection, analysis, and interpretation of social media data across time and space can give insights on local outbreaks, mental health, and social issues. Such timely insights can help in developing strategies and resources with an appropriate and efficient response. This study analysed a large Spatio-temporal tweet dataset of the Australian sphere related to COVID19. The methodology included a volume analysis, dynamic topic modelling, sentiment detecti…
