Predictive services nowadays play an important role across all business sectors. However, deployed machine learning models are challenged by changing data streams over time which is described as concept drift. Prediction quality of models can be largely influenced by this phenomenon. Therefore, concept drift is usually handled by retraining of the model. However, current research lacks a recommendation which data should be selected for the retraining of the machine learning model. Therefore, we systematically analyze different data selection strategies in this work. Subsequently, we instantiate our findings on a use case in process mining which is strongly affected by concept drift. We can show that we can improve accuracy from 0.5400 to 0.7010 with concept drift handling. Furthermore, we depict the effects of the different data selection strategies.
A common challenge for improving business processes in large organizations is that business people in charge of the operations are lacking a fact-based understanding of the execution details, process variants, and exceptions taking place in business operations. While existing process mining methodologies can discover these details based on event logs, it is challenging to communicate the process mining findings to business people. In this paper, we present a novel methodology for discovering business areas that have a significant effect on the process execution details. Our method uses cluster…
Institute for Databases and Information Systems, Ulm University（乌尔姆大学数据库与信息系统研究所）；Faculty of Computers and Information, Mansoura University（曼苏拉大学计算机与信息学院）；Faculty of Media Engineering and Technology, German University in Cairo（开罗德国大学媒体工程与技术学院）
Business processes evolve over time to adapt to changing business environments. This requires continuous monitoring of business processes to gain insights into whether they conform to the intended design or deviate from it. The situation when a business process changes while being analysed is denoted as Concept Drift. Its analysis is concerned with studying how a business process changes, in terms of detecting and localising changes and studying the effects of the latter. Concept drift analysis is crucial to enable early detection and management of changes, that is, whether to promote a change…
Data Analytics Group, Haute Ecole Arc Ingénierie HES-SO, University of Applied Sciences Western Switzerland（瑞士西部应用科学大学西部应用科学大学阿尔科工程学院数据分析组）
Recent advances in the interconnectedness and digitization of industrial machines, known as Industry 4.0, pave the way for new analytical techniques. Indeed, the availability and the richness of production-related data enables new data-driven methods. In this paper, we propose a process mining approach augmented with artificial intelligence that (1) reconstructs the historical workload of a company and (2) predicts the workload using neural networks. Our method relies on logs, representing the history of business processes related to manufacturing. These logs are used to quantify the supply an…
German Research Center for Artificial Intelligence (DFKI)（德国人工智能研究中心）；Saarland University（萨尔大学）
The contemporary process-aware information systems possess the capabilities to record the activities generated during the process execution. To leverage these process specific fine-granular data, process mining has recently emerged as a promising research discipline. As an important branch of process mining, predictive business process management, pursues the objective to generate forward-looking, predictive insights to shape business processes. In this study, we propose a conceptual framework sought to establish and promote understanding of decision-making environment, underlying business pro…
Jaypee University of Information Technology（贾皮信息技术大学）；Banaras Hindu University（贝拿勒斯印度教大学）；Uttarakhand Technical University（北阿坎德邦技术大学）
DSS serve the management, operations, and planning levels of an organization and help to make decisions, which may be rapidly changing and not easily specified in advance. Data mining has a vital role to extract important information to help in decision making of a decision support system. Integration of data mining and decision support systems (DSS) can lead to the improved performance and can enable the tackling of new types of problems. Artificial Intelligence methods are improving the quality of decision support, and have become embedded in many applications ranges from ant locking automob…
Fudan University（复旦大学）；University College Dublin（都柏林大学）
Nowadays, financial data analysis is becoming increasingly important in the business market. As companies collect more and more data from daily operations, they expect to extract useful knowledge from existing collected data to help make reasonable decisions for new customer requests, e.g. user credit category, churn analysis, real estate analysis, etc. Financial institutes have applied different data mining techniques to enhance their business performance. However, simple ap-proach of these techniques could raise a performance issue. Besides, there are very few general models for both underst…
Machine learning competitions such as those organized by Kaggle or KDD represent a useful benchmark for data science research. In this work, we present our winning solution to the Game Data Mining competition hosted at the 2017 IEEE Conference on Computational Intelligence and Games (CIG 2017). The contest consisted of two tracks, and participants (more than 250, belonging to both industry and academia) were to predict which players would stop playing the game, as well as their remaining lifetime. The data were provided by a major worldwide video game company, NCSoft, and came from their succe…
RWTH Aachen University（亚琛工业大学）；Eindhoven University of Technology（埃因霍温理工大学）；Fraunhofer Institute for Applied Information Technology FIT（弗劳恩霍夫应用信息技术研究所FIT）
Process mining sheds new light on the relationship between process models and real-life processes. Process discovery can be used to learn process models from event logs. Conformance checking is concerned with quantifying the quality of a business process model in relation to event data that was logged during the execution of the business process. There exist different categories of conformance measures. Recall, also called fitness, is concerned with quantifying how much of the behavior that was observed in the event log fits the process model. Precision is concerned with quantifying how much b…
Business intelligence (BI) is any knowledge derived from existing data that may be strategically applied within a business. Data mining is a technique or method for extracting BI from data using statistical data modeling. Finding relationships or correlations between the various data items that have been collected can be used to boost business performance or at the very least better comprehend what is going on. Root cause analysis (RCA) is discovering the root causes of problems or events to identify appropriate solutions. RCA can show why an event occurred and this can help in avoiding occurr…
University of Melbourne（墨尔本大学）；University of Tartu（塔尔图大学）
This paper proposes an approach to analyze an event log of a business process in order to generate case-level recommendations of treatments that maximize the probability of a given outcome. Users classify the attributes in the event log into controllable and non-controllable, where the former correspond to attributes that can be altered during an execution of the process (the possible treatments). We use an action rule mining technique to identify treatments that co-occur with the outcome under some conditions. Since action rules are generated based on correlation rather than causation, we the…
Background. The Drug Discovery Unit (DDU) of Cancer Research UK (CRUK) is using the software Dotmatics for storage and analysis of scientific data during drug discovery process. Whilst the data include event logs, time stamps, activities, and user information are mostly sitting in the database without fully utilising their potential value. Aims. This dissertation aims at extracting knowledge from event logs data which recorded during drug discovery process, to capture the operational business process of the DDU of Cancer Research UK (CRUK) as it was being executed. It provides the evaluations …
RWTH Aachen University（亚琛工业大学）；Process and Data Science institute（过程与数据科学研究所）
Process mining provides ways to analyze business processes. Common process mining techniques consider the process as a whole. However, in real-life business processes, different behaviors exist that make the overall process too complex to interpret. Process comparison is a branch of process mining that isolates different behaviors of the process from each other by using process cubes. Process cubes organize event data using different dimensions. Each cell contains a set of events that can be used as an input to apply process mining techniques. Existing work on process cubes assume single case …
The University of Melbourne（墨尔本大学）；Universitat Politècnica de Catalunya（加泰罗尼亚理工大学）
Comparing business process variants using event logs is a common use case in process mining. Existing techniques for process variant analysis detect statistically-significant differences between variants at the level of individual entities (such as process activities) and their relationships (e.g. directly-follows relations between activities). This may lead to a proliferation of differences due to the low level of granularity in which such differences are captured. This paper presents a novel approach to detect statistically-significant differences between variants at the level of entire proc…
Process models generated through process mining depict the as-is state of a process. Through annotations with metrics such as the frequency or duration of activities, these models provide generic information to the process analyst. To improve business processes with respect to performance measures, process analysts require further guidance from the process model. In this study, we design Graph Relevance Miner (GRM), a technique based on graph neural networks, to determine the relevance scores for process activities with respect to performance measures. Annotating process models with such relev…
Intelligent Cross-Organizational Process Mining: A Survey and New Perspectives
University of Oxford（牛津大学）；Peng Cheng Laboratory（鹏城实验室）；Institute for Infocomm Research, A*STAR（新加坡资讯通信研究院（新加坡科技研究局下属））；Fudan University（复旦大学）；Squirrel Ai Learning（松鼠AI智适应教育）
University of Qom（库姆大学）；RWTH Aachen University（亚琛工业大学）
Considering processes of a business in a recommender system is highly advantageous. Although most studies in the business process analysis domain are of descriptive and predictive nature, the feasibility of constructing a process-aware recommender system is assessed in a few works. One reason can be the lack of knowledge on process mining potential for recommendation problems. Therefore, this paper aims to identify and analyze the published studies on process-aware recommender system techniques in business process management and process mining domain. A systematic review was conducted on 33 ac…
Electronic commerce is emerging as the killer domain for data mining technology. The following are five desiderata for success. Seldom are they they all present in one data mining application. 1. Data with rich descriptions. For example, wide customer records with many potentially useful fields allow data mining algorithms to search beyond obvious correlations. 2. A large volume of data. The large model spaces corresponding to rich data demand many training instances to build reliable models. 3. Controlled and reliable data collection. Manual data entry and integration from legacy systems both…
Paris Dauphine University（巴黎第九大学）；PSL Research University（巴黎文理研究大学）；CNRS（法国国家科学研究中心）；LAMSADE（LAMSADE实验室）
Due to its wide use in personal, but most importantly, professional contexts, email represents a valuable source of information that can be harvested for understanding, reengineering and repurposing undocumented business processes of companies and institutions. Towards this aim, a few researchers investigated the problem of extracting process oriented information from email logs in order to take benefit of the many available process mining techniques and tools. In this paper we go further in this direction, by proposing a new method for mining process models from email logs that leverage unsup…
Centro Singular de Investigación en Tecnoloxías Intelixentes (CiTIUS)（智能技术研究中心）；Universidade de Santiago de Compostela（圣地亚哥-德孔波斯特拉大学）
Real life business processes change over time, in both planned and unexpected ways. The detection of these changes is crucial for organizations to ensure that the expected and the real behavior are as similar as possible. These changes over time are called concept drift and its detection is a big challenge in process mining since the inherent complexity of the data makes difficult distinguishing between a change and an anomalous execution. In this paper, we present C2D2 (Conformance Checking-based Drift Detection), a new approach to detect sudden control-flow changes in the process models from…
Several decision points exist in business processes (e.g., whether a purchase order needs a manager's approval or not), and different decisions are made for different process instances based on their characteristics (e.g., a purchase order higher than $500 needs a manager approval). Decision mining in process mining aims to describe/predict the routing of a process instance at a decision point of the process. By predicting the decision, one can take proactive actions to improve the process. For instance, when a bottleneck is developing in one of the possible decisions, one can predict the deci…
Towards Reproducibility in Predictive Process Mining: SPICE -- A Deep Learning Library
Process Intelligence, Center for Applied Research on Supply Chain Services, Fraunhofer IIS（过程智能中心、供应链服务应用研究中心、弗劳恩霍夫研究所）；Electrical Engineering, Chalmers University of Technology, Gothenburg, Sweden（电气工程、查尔姆斯理工大学、哥德堡，瑞典）；Machine Learning Lab, University of Technology Nuremberg, Germany（机器学习实验室、图腾大学努尔堡，德国）
Humboldt-Universität zu Berlin（柏林洪堡大学）；University of Mannheim（曼海姆大学）
Privacy-preserving process mining enables the analysis of business processes using event logs, while giving guarantees on the protection of sensitive information on process stakeholders. To this end, existing approaches add noise to the results of queries that extract properties of an event log, such as the frequency distribution of trace variants, for analysis.Noise insertion neglects the semantics of the process, though, and may generate traces not present in the original log. This is problematic. It lowers the utility of the published data and makes noise easily identifiable, as some traces…
FIM Research Center, University of Applied Sciences Augsburg（奥格斯堡应用技术大学FIM研究中心）；FIM Research Center, University of Bayreuth（拜罗伊特大学FIM研究中心）；Project Group Business & Information Systems Engineering of the Fraunhofer FIT（弗劳恩霍夫应用信息处理研究所商业与信息系统工程项目组）
Process mining is one of the most active research streams in business process management. In recent years, numerous methods have been proposed for analyzing structured process data. Yet, in many cases, it is only the digitized parts of processes that are directly captured from process-aware information systems, and manual activities often result in blind spots. While the use of video cameras to observe these activities could help to fill this gap, a standardized approach to extracting event logs from unstructured video data remains lacking. Here, we propose a reference architecture to bridge t…
