Conversational AI assistants are becoming popular and question-answering is an important part of any conversational assistant. Using relevant utterances as features in question-answering has shown to improve both the precision and recall for retrieving the right answer by a conversational assistant. Hence, utterance generation has become an important problem with the goal of generating relevant utterances (sentences or phrases) from a knowledge base article that consists of a title and a description. However, generating good utterances usually requires a lot of manual effort, creating the need for an automated utterance generation. In this paper, we propose an utterance generation system which 1) uses extractive summarization to extract important sentences from the description, 2) uses multiple paraphrasing techniques to generate a diverse set of paraphrases of the title and summary sentences, and 3) selects good candidate paraphrases with the help of a novel candidate selection algorithm.
Summaries generated from medical conversations can improve recall and understanding of care plans for patients and reduce documentation burden for doctors. Recent advancements in automatic speech recognition (ASR) and natural language understanding (NLU) offer potential solutions to generate these summaries automatically, but rigorous quantitative baselines for benchmarking research in this domain are lacking. In this paper, we bridge this gap for two tasks: classifying utterances from medical conversations according to (i) the SOAP section and (ii) the speaker role. Both are fundamental build…
Each utterance in multi-turn empathetic dialogues has features such as emotion, keywords, and utterance-level meaning. Feature transitions between utterances occur naturally. However, existing approaches fail to perceive the transitions because they extract features for the context at the coarse-grained level. To solve the above issue, we propose a novel approach of recognizing feature transitions between utterances, which helps understand the dialogue flow and better grasp the features of utterance that needs attention. Also, we introduce a response generation strategy to help focus on emotio…
Goal oriented dialogue systems have become a prominent customer-care interaction channel for most businesses. However, not all interactions are smooth, and customer intent misunderstanding is a major cause of dialogue failure. We show that intent prediction can be improved by training a deep text-to-text neural model to generate successive user utterances from unlabeled dialogue data. For that, we define a multi-task training regime that utilizes successive user-utterance generation to improve the intent prediction. Our approach achieves the reported improvement due to two complementary factor…
Position Debiasing Fine-Tuning for Causal Perception in Long-Term Dialogue
Huazhong University of Science and Technology（华中科技大学）；Joint Laboratory of HUST and Pingan Property & Casualty Research (HPL)（华中科技大学与平安财产保险研究联合实验室）；Beijing Institute of Technology（北京理工大学）；Ping An Property & Casualty Insurance Company of China, Ltd（中国平安财产保险股份有限公司）
School of Software, Shanghai Jiao Tong University（上海交通大学软件学院）；NAVER AI Lab（NAVER人工智能实验室）
Recent advances in pre-trained language models have significantly improved neural response generation. However, existing methods usually view the dialogue context as a linear sequence of tokens and learn to generate the next word through token-level self-attention. Such token-level encoding hinders the exploration of discourse-level coherence among utterances. This paper presents DialogBERT, a novel conversational response generation model that enhances previous PLM-based dialogue models. DialogBERT employs a hierarchical Transformer architecture. To efficiently capture the discourse-level coh…
The University of British Columbia（不列颠哥伦比亚大学）；Carleton University（卡尔顿大学）；Arizona State University（亚利桑那州立大学）
Conversational data is essential in psychology because it can help researchers understand individuals cognitive processes, emotions, and behaviors. Utterance labelling is a common strategy for analyzing this type of data. The development of NLP algorithms allows researchers to automate this task. However, psychological conversational data present some challenges to NLP researchers, including multilabel classification, a large number of classes, and limited available data. This study explored how automated labels generated by NLP methods are comparable to human labels in the context of conversa…
Automated Generation of Massive Reasonable Empirical Theorems by Forward Reasoning Based on Strong Relevant Logics -- A Solution to the Problem of LLM Pre-training Data Exhaustion
Neural language model-based approaches to automated story generation suffer from two important limitations. First, language model-based story generators generally do not work toward a given goal or ending. Second, they often lose coherence as the story gets longer. We propose a novel approach to automated story generation that treats the problem as one of generative question-answering. Our proposed story generation system starts with sentences encapsulating the final event of the story. The system then iteratively (1) analyzes the text describing the most recent event, (2) generates a question…
CAS Key Lab of Network Data Science and Technology, Institute of Computing Technology, Chinese Academy of Sciences（中国科学院计算技术研究所网络数据科学与技术重点实验室）；University of Chinese Academy of Sciences（中国科学院大学）；Alibaba Group（阿里巴巴集团）
How to effectively utilize the dialogue history is a crucial problem in multi-turn dialogue generation. Previous works usually employ various neural network architectures (e.g., recurrent neural networks, attention mechanisms, and hierarchical structures) to model the history. However, a recent empirical study by Sankar et al. has shown that these architectures lack the ability of understanding and modeling the dynamics of the dialogue history. For example, the widely used architectures are insensitive to perturbations of the dialogue history, such as words shuffling, utterances missing, and u…
The University of Melbourne（墨尔本大学）；Twitter Inc.（推特公司）
Response generation for task-oriented dialogues involves two basic components: dialogue planning and surface realization. These two components, however, have a discrepancy in their objectives, i.e., task completion and language quality. To deal with such discrepancy, conditioned response generation has been introduced where the generation process is factorized into action decision and language generation via explicit action representations. To obtain action representations, recent studies learn latent actions in an unsupervised manner based on the utterance lexical similarity. Such an action l…
Slot filling, a fundamental module of spoken language understanding, often suffers from insufficient quantity and diversity of training data. To remedy this, we propose a novel Cluster-to-Cluster generation framework for Data Augmentation (DA), named C2C-GenDA. It enlarges the training set by reconstructing existing utterances into alternative expressions while keeping semantic. Different from previous DA works that reconstruct utterances one by one independently, C2C-GenDA jointly encodes multiple existing utterances of the same semantics and simultaneously decodes multiple unseen expressions…
When a natural language generation (NLG) component is implemented in a real-world task-oriented dialogue system, it is necessary to generate not only natural utterances as learned on training data but also utterances adapted to the dialogue environment (e.g., noise from environmental sounds) and the user (e.g., users with low levels of understanding ability). Inspired by recent advances in reinforcement learning (RL) for language generation tasks, we propose ANTOR, a method for Adaptive Natural language generation for Task-Oriented dialogue via Reinforcement learning. In ANTOR, a natural langu…
Generating semantically coherent responses is still a major challenge in dialogue generation. Different from conventional text generation tasks, the mapping between inputs and responses in conversations is more complicated, which highly demands the understanding of utterance-level semantic dependency, a relation between the whole meanings of inputs and outputs. To address this problem, we propose an Auto-Encoder Matching (AEM) model to learn such dependency. The model contains two auto-encoders and one mapping module. The auto-encoders learn the semantic representations of inputs and responses…
Ensuring that generated utterances are faithful to dialogue actions is crucial for Task-Oriented Dialogue Response Generation. Slot Error Rate (SER) only partially measures generation quality in that it solely assesses utterances generated from non-categorical slots whose values are expected to be reproduced exactly. Utterances generated from categorical slots, which are more variable, are not assessed by SER. We propose Schema-Guided Semantic Accuracy (SGSAcc) to evaluate utterances generated from both categorical and non-categorical slots by recognizing textual entailment. We show that SGSAc…
Cinnamon AI（Cinnamon人工智能公司）；Hung Yen University of Technology and Education（兴安技术教育大学）
This paper introduces a model for incomplete utterance restoration (IUR) called JET (\textbf{J}oint learning token \textbf{E}xtraction and \textbf{T}ext generation). Different from prior studies that only work on extraction or abstraction datasets, we design a simple but effective model, working for both scenarios of IUR. Our design simulates the nature of IUR, where omitted tokens from the context contribute to restoration. From this, we construct a Picker that identifies the omitted tokens. To support the picker, we design two label creation methods (soft and hard labels), which can work in …
Microsoft Research Asia（微软亚洲研究院）；Microsoft Research（微软研究院）；Beihang University（北京航空航天大学）；Nankai University（南开大学）
We study multi-turn response generation in chatbots where a response is generated according to a conversation context. Existing work has modeled the hierarchy of the context, but does not pay enough attention to the fact that words and utterances in the context are differentially important. As a result, they may lose important information in context and generate irrelevant responses. We propose a hierarchical recurrent attention network (HRAN) to model both aspects in a unified framework. In HRAN, a hierarchical attention mechanism attends to important parts within and among utterances with wo…
Harbin Institute of Technology（哈尔滨工业大学）；Baidu, Inc.（百度公司）
Learning interpretable dialog structure from human-human dialogs yields basic insights into the structure of conversation, and also provides background knowledge to facilitate dialog generation. In this paper, we conduct unsupervised discovery of dialog structure from chitchat corpora, and then leverage it to facilitate dialog generation in downstream systems. To this end, we present a Discrete Variational Auto-Encoder with Graph Neural Network (DVAE-GNN), to discover a unified human-readable dialog structure. The structure is a two-layer directed graph that contains session-level semantics in…
In task-oriented conversation systems, natural language generation systems that generate sentences with specific information related to conversation flow are useful. Our study focuses on language generation by considering various information representing the meaning of utterances as multiple conditions of generation. NLG from meaning representations, the conditions for sentence meaning, generally goes through two steps: sentence planning and surface realization. However, we propose a simple one-stage framework to generate utterances directly from MR (Meaning Representation). Our model is based…
Generating queries corresponding to natural language questions is a long standing problem. Traditional methods lack language flexibility, while newer sequence-to-sequence models require large amount of data. Schema-agnostic sequence-to-sequence models can be fine-tuned for a specific schema using a small dataset but these models have relatively low accuracy. We present a method that transforms the query generation problem into an intent classification and slot filling problem. This method can work using small datasets. For questions similar to the ones in the training dataset, it produces comp…
Kazan Federal University（喀山联邦大学）；HSE University（高等经济大学）
Sub-tasks of intent classification, such as robustness to distribution shift, adaptation to specific user groups and personalization, out-of-domain detection, require extensive and flexible datasets for experiments and evaluation. As collecting such datasets is time- and labor-consuming, we propose to use text generation methods to gather datasets. The generator should be trained to generate utterances that belong to the given intent. We explore two approaches to generating task-oriented utterances. In the zero-shot approach, the model is trained to generate utterances from seen intents and is…
Westlake University（西湖大学）；Tencent（腾讯）；Westlake Institute for Advanced Study（西湖高等研究院）
Although pre-trained sequence-to-sequence models have achieved great success in dialogue response generation, chatbots still suffer from generating inconsistent responses in real-world practice, especially in multi-turn settings. We argue that this can be caused by a discrepancy between training and real-world testing. At training time, chatbot generates the response with the golden context, while it has to generate based on the context consisting of both user utterances and the model predicted utterances during real-world testing. With the growth of the number of utterances, this discrepancy …
Most recently, there has been significant interest in learning contextual representations for various NLP tasks, by leveraging large scale text corpora to train large neural language models with self-supervised learning objectives, such as Masked Language Model (MLM). However, based on a pilot study, we observe three issues of existing general-purpose language models when they are applied to text-to-SQL semantic parsers: fail to detect column mentions in the utterances, fail to infer column mentions from cell values, and fail to compose complex SQL queries. To mitigate these issues, we present…
We present "AutoJudge", an automated evaluation method for conversational dialogue systems. The method works by first generating dialogues based on self-talk, i.e. dialogue systems talking to itself. Then, it uses human ratings on these dialogues to train an automated judgement model. Our experiments show that AutoJudge correlates well with the human ratings and can be used to automatically evaluate dialogue systems, even in deployed systems. In a second part, we attempt to apply AutoJudge to improve existing systems. This works well for re-ranking a set of candidate utterances. However, our e…
Deep neural networks (DNN) are quickly becoming the de facto standard modeling method for many natural language generation (NLG) tasks. In order for such models to truly be useful, they must be capable of correctly generating utterances for novel meaning representations (MRs) at test time. In practice, even sophisticated DNNs with various forms of semantic control frequently fail to generate utterances faithful to the input MR. In this paper, we propose an architecture agnostic self-training method to sample novel MR/text utterance pairs to augment the original training data. Remarkably, after…
An Iterative Associative Memory Model for Empathetic Response Generation
College of Computer and Data Science, Fuzhou University（福州大学计算机与数据科学学院）；Leiden University（莱顿大学）；School of Computer Science and Technology, Harbin Institute of Technology, Shenzhen（哈尔滨工业大学（深圳）计算机科学与技术学院）；SmartMore（思谋科技）；College of Computer Science and Technology, Chongqing University of Technology（重庆理工大学计算机科学与工程学院）
University of Illinois at Chicago（伊利诺伊大学芝加哥分校）；Amazon（亚马逊）；Florida State University（佛罗里达州立大学）
In this paper, we formulate a more realistic and difficult problem setup for the intent detection task in natural language understanding, namely Generalized Few-Shot Intent Detection (GFSID). GFSID aims to discriminate a joint label space consisting of both existing intents which have enough labeled data and novel intents which only have a few examples for each class. To approach this problem, we propose a novel model, Conditional Text Generation with BERT (CG-BERT). CG-BERT effectively leverages a large pre-trained language model to generate text conditioned on the intent label. By modeling t…
Peking University（北京大学）；Zhejiang University（浙江大学）；Renmin University of China（中国人民大学）；Nanyang Technological University（南洋理工大学）
Multi-modal dialog modeling is of growing interest. In this work, we propose frameworks to resolve a specific case of multi-modal dialog generation that better mimics multi-modal dialog generation in the real world, where each dialog turn is associated with the visual context in which it takes place. Specifically, we propose to model the mutual dependency between text-visual features, where the model not only needs to learn the probability of generating the next dialog utterance given preceding dialog utterances and visual contexts, but also the probability of predicting the visual features in…
The University of Melbourne（墨尔本大学）；Twitter Inc.（推特公司）
Response generation for task-oriented dialogues implicitly optimizes two objectives at the same time: task completion and language quality. Conditioned response generation serves as an effective approach to separately and better optimize these two objectives. Such an approach relies on system action annotations which are expensive to obtain. To alleviate the need of action annotations, latent action learning is introduced to map each utterance to a latent representation. However, this approach is prone to over-dependence on the training data, and the generalization capability is thus restricte…
Natural Language Generation (NLG) models are prone to generating repetitive utterances. In this work, we study the repetition problem for encoder-decoder models, using both recurrent neural network (RNN) and transformer architectures. To this end, we consider the chit-chat task, where the problem is more prominent than in other tasks that need encoder-decoder architectures. We first study the influence of model architectures. By using pre-attention and highway connections for RNNs, we manage to achieve lower repetition rates. However, this method does not generalize to other models such as tra…
In noisy environments, speech can be hard to understand for humans. Spoken dialog systems can help to enhance the intelligibility of their output, either by modifying the speech synthesis (e.g., imitate Lombard speech) or by optimizing the language generation. We here focus on the second type of approach, by which an intended message is realized with words that are more intelligible in a specific noisy environment. By conducting a speech perception experiment, we created a dataset of 900 paraphrases in babble noise, perceived by native English speakers with normal hearing. We find that careful…
Beihang University（北京航空航天大学）；University of Ottawa（渥太华大学）；University of Leeds（利兹大学）
The dependencies between system and user utterances in the same turn and across different turns are not fully considered in existing multidomain dialogue state tracking (MDST) models. In this study, we argue that the incorporation of these dependencies is crucial for the design of MDST and propose Parallel Interactive Networks (PIN) to model these dependencies. Specifically, we integrate an interactive encoder to jointly model the in-turn dependencies and cross-turn dependencies. The slot-level context is introduced to extract more expressive features for different slots. And a distributed cop…
This article presents a stochastic corpus-based model for generating natural language text. Our model first encodes dependency relations from training data through a feature set, then concatenates these features to produce a new dependency tree for a given meaning representation, and finally generates a natural language utterance from the produced dependency tree. We test our model on nine domains from tabular, dialogue act and RDF format. Our model outperforms the corpus-based state-of-the-art methods trained on tabular datasets and also achieves comparable results with neural network-based a…
Microsoft（微软）；Microsoft Research（微软研究院）；School of Software and Microelectronics, Peking University（北京大学软件与微电子学院）
Context modeling has a pivotal role in open domain conversation. Existing works either use heuristic methods or jointly learn context modeling and response generation with an encoder-decoder framework. This paper proposes an explicit context rewriting method, which rewrites the last utterance by considering context history. We leverage pseudo-parallel data and elaborate a context rewriting network, which is built upon the CopyNet with the reinforcement learning method. The rewritten utterance is beneficial to candidate retrieval, explainable context modeling, as well as enabling to employ a si…
Recently, various response generation models for two-party conversations have achieved impressive improvements, but less effort has been paid to multi-party conversations (MPCs) which are more practical and complicated. Compared with a two-party conversation where a dialogue context is a sequence of utterances, building a response generation model for MPCs is more challenging, since there exist complicated context structures and the generated responses heavily rely on both interlocutors (i.e., speaker and addressee) and history utterances. To address these challenges, we present HeterMPC, a he…
IBM Thomas J. Watson Research Center（IBM托马斯·J·沃森研究中心）
We propose a novel methodology to address dialog learning in the context of goal-oriented conversational systems. The key idea is to quantize the dialog space into clusters and create a language model across the clusters, thus allowing for an accurate choice of the next utterance in the conversation. The language model relies on n-grams associated with clusters of utterances. This quantized-dialog language model methodology has been applied to the end-to-end goal-oriented track of the latest Dialog System Technology Challenges (DSTC6). The objective is to find the correct system utterance from…
Tongji University（同济大学）；University of Illinois at Urbana-Champaign（伊利诺伊大学厄巴纳-香槟分校）
This paper presents a novel open-domain dialogue generation model emphasizing the differentiation of speakers in multi-turn conversations. Differing from prior work that solely relies on the content of conversation history to generate a response, we argue that capturing relative social relations among utterances (i.e., generated by either the same speaker or different persons) benefits the machine capturing fine-grained context information from a conversation history to improve context coherence in the generated response. Given that, we propose a speaker-aware Parallel Hierarchical Attentive E…
This work combines information about the dialogue history encoded by pre-trained model with a meaning representation of the current system utterance to realize contextual language generation in task-oriented dialogues. We utilize the pre-trained multi-context ConveRT model for context representation in a model trained from scratch; and leverage the immediate preceding user utterance for context generation in a model adapted from the pre-trained GPT-2. Both experiments with the MultiWOZ dataset show that contextual information encoded by pre-trained model improves the performance of response ge…
Next generation virtual assistants are envisioned to handle multimodal inputs (e.g., vision, memories of previous interactions, in addition to the user's utterances), and perform multimodal actions (e.g., displaying a route in addition to generating the system's utterance). We introduce Situated Interactive MultiModal Conversations (SIMMC) as a new direction aimed at training agents that take multimodal actions grounded in a co-evolving multimodal input context in addition to the dialog history. We provide two SIMMC datasets totalling ~13K human-human dialogs (~169K utterances) using a multimo…
Low-Latency Real-Time Audio Game Commentary System via LLM-Based Parallel Text Generation
The University of Tokyo（东京大学）；National Institute of Advanced Industrial Science and Technology（产业技术综合研究所）；Technical University of Munich（慕尼黑工业大学）；Keio University（庆应义塾大学）；Carnegie Mellon University（卡内基梅隆大学）；Nara Women’s University（奈良女子大学）
Cross-Utterance Conditioned VAE for Speech Generation
the University of Manchester（曼彻斯特大学）；ShanghaiTech University（上海科技大学）；University of Cambridge（剑桥大学）；Shanghai Jiao Tong University（上海交通大学）；Tsinghua University（清华大学）；University College London（伦敦大学学院）；The Hong Kong University of Science and Technology (Guangzhou)（香港科技大学（广州））；University of Shanghai for Science and Technology（上海理工大学）
University of Illinois at Chicago（伊利诺伊大学芝加哥分校）；Salesforce Research（Salesforce研究院）
In this paper, we focus on generating training examples for few-shot intents in the realistic imbalanced scenario. To build connections between existing many-shot intents and few-shot intents, we consider an intent as a combination of a domain and an action, and propose a composed variational natural language generator (CLANG), a transformer-based conditional variational autoencoder. CLANG utilizes two latent variables to represent the utterances corresponding to two different independent parts (domain and action) in the intent, and the latent variables are composed together to generate natura…
Shenzhen International Graduate School, Tsinghua University（清华大学深圳国际研究生院）；Tencent Cloud Xiaowei（腾讯云小微）
Existing text- and image-based multimodal dialogue systems use the traditional Hierarchical Recurrent Encoder-Decoder (HRED) framework, which has an utterance-level encoder to model utterance representation and a context-level encoder to model context representation. Although pioneer efforts have shown promising performances, they still suffer from the following challenges: (1) the interaction between textual features and visual features is not fine-grained enough. (2) the context representation can not provide a complete representation for the context. To address the issues mentioned above, w…
Conversational agents are systems with a conversational interface that afford interaction in spoken language. These systems are becoming prevalent and are preferred in various contexts and for many users. Despite their increasing success, the automated testing infrastructure to support the effective and efficient development of such systems compared to traditional software systems is still limited. Automated testing framework for conversational systems can improve the quality of these systems by assisting developers to write, execute, and maintain test cases. In this paper, we introduce our wo…
Based on the recently proposed transferable dialogue state generator (TRADE) that predicts dialogue states from utterance-concatenated dialogue context, we propose a multi-task learning model with a simple yet effective utterance tagging technique and a bidirectional language model as an auxiliary task for task-oriented dialogue state generation. By enabling the model to learn a better representation of the long dialogue context, our approaches attempt to solve the problem that the performance of the baseline significantly drops when the input dialogue context sequence is long. In our experime…
