We present an empirical investigation of pre-trained Transformer-based auto-regressive language models for the task of open-domain dialogue generation. Training paradigm of pre-training and fine-tuning is employed to conduct the parameter learning. Corpora of News and Wikipedia in Chinese and English are collected for the pre-training stage respectively. Dialogue context and response are concatenated into a single sequence utilized as the input of the models during the fine-tuning stage. A weighted joint prediction paradigm for both context and response is designed to evaluate the performance of models with or without the loss term for context prediction. Various of decoding strategies such as greedy search, beam search, top-k sampling, etc. are employed to conduct the response text generation. Extensive experiments are conducted on the typical single-turn and multi-turn dialogue corpora such as Weibo, Douban, Reddit, DailyDialog, and Persona-Chat. Detailed numbers of automatic evaluation metrics on relevance and diversity of the generated results for the languages models as well as the baseline approaches are reported.
University of Michigan（密歇根大学）；Singapore University of Technology and Design（新加坡科技设计大学）
The recent abundance of conversational data on the Web and elsewhere calls for effective NLP systems for dialog understanding. Complete utterance-level understanding often requires context understanding, defined by nearby utterances. In recent years, a number of approaches have been proposed for various utterance-level dialogue understanding tasks. Most of these approaches account for the context for effective understanding. In this paper, we explore and quantify the role of context for different aspects of a dialogue, namely emotion, intent, and dialogue act identification, using state-of-the…
McGill University（麦吉尔大学）；Quebec Artificial Intelligence Institute (Mila)（魁北克人工智能研究所（Mila））；École Polytechnique de Montréal（蒙特利尔综合理工学院）
Predicting the next utterance in dialogue is contingent on encoding of users' input text to generate appropriate and relevant response in data-driven approaches. Although the semantic and syntactic quality of the language generated is evaluated, more often than not, the encoded representation of input is not evaluated. As the representation of the encoder is essential for predicting the appropriate response, evaluation of encoder representation is a challenging yet important problem. In this work, we showcase evaluating the text generated through human or automatic metrics is not sufficient to…
Algorithms for text-generation in dialogue can be misguided. For example, in task-oriented settings, reinforcement learning that optimizes only task-success can lead to abysmal lexical diversity. We hypothesize this is due to poor theoretical understanding of the objectives in text-generation and their relation to the learning process (i.e., model training). To this end, we propose a new theoretical framework for learning to generate text in dialogue. Compared to existing theories of learning, our framework allows for analysis of the multi-faceted goals inherent to text-generation. We use our …
Task-oriented dialogue systems help users accomplish tasks such as booking a movie ticket and ordering food via conversation. Generative models parameterized by a deep neural network are widely used for next turn response generation in such systems. It is natural for users of the system to want to accomplish multiple tasks within the same conversation, but the ability of generative models to compose multiple tasks is not well studied. In this work, we begin by studying the effect of training human-human task-oriented dialogues towards improving the ability to compose multiple tasks on Transfor…
Georgia Institute of Technology（佐治亚理工学院）；University of Washington（华盛顿大学）
Dialogue models trained on human conversations inadvertently learn to generate toxic responses. In addition to producing explicitly offensive utterances, these models can also implicitly insult a group or individual by aligning themselves with an offensive statement. To better understand the dynamics of contextually offensive language, we investigate the stance of dialogue model responses in offensive Reddit conversations. Specifically, we create ToxiChat, a crowd-annotated dataset of 2,000 Reddit threads and model responses labeled with offensive language and stance. Our analysis reveals that…
Luleå University of Technology（吕勒奥理工大学）；RISE Research Institutes of Sweden（瑞典RISE研究机构）
Building open-domain conversational systems (or chatbots) that produce convincing responses is a recognized challenge. Recent state-of-the-art (SoTA) transformer-based models for the generation of natural language dialogue have demonstrated impressive performance in simulating human-like, single-turn conversations in English. This work investigates, by an empirical study, the potential for transfer learning of such models to Swedish language. DialoGPT, an English language pre-trained model, is adapted by training on three different Swedish language conversational datasets obtained from publicl…
We introduce a novel approach to transformers that learns hierarchical representations in multiparty dialogue. First, three language modeling tasks are used to pre-train the transformers, token- and utterance-level language modeling and utterance order prediction, that learn both token and utterance embeddings for better understanding in dialogue contexts. Then, multi-task learning between the utterance prediction and the token span prediction is applied to fine-tune for span-based question answering (QA). Our approach is evaluated on the FriendsQA dataset and shows improvements of 3.8% and 1.…
NTT Communication Science Laboratories（日本电信电话公司通信科学实验室）
In recent years, several high-performance conversational systems have been proposed based on the Transformer encoder-decoder model. Although previous studies analyzed the effects of the model parameters and the decoding method on subjective dialogue evaluations with overall metrics, they did not analyze how the differences of fine-tuning datasets affect on user's detailed impression. In addition, the Transformer-based approach has only been verified for English, not for such languages with large inter-language distances as Japanese. In this study, we develop large-scale Transformer-based Japan…
We introduce a dialogue policy based on a transformer architecture, where the self-attention mechanism operates over the sequence of dialogue turns. Recent work has used hierarchical recurrent neural networks to encode multiple utterances in a dialogue context, but we argue that a pure self-attention mechanism is more suitable. By default, an RNN assumes that every item in a sequence is relevant for producing an encoding of the full sequence, but a single conversation can consist of multiple overlapping discourse segments as speakers interleave multiple topics. A transformer picks which turns …
Pre-trained language models have been successfully used in response generation for open-domain dialogue. Four main frameworks have been proposed: (1) Transformer-ED using Transformer encoder and decoder separately for source and target sentences; (2) Transformer-Dec using Transformer decoder for both source and target sentences; (3) Transformer-MLM using Transformer decoder that applies bi-directional attention on the source side and left-to-right attention on the target side with masked language model objective; and (4) Transformer-AR that uses auto-regressive objective instead. In this study…
LINKS Foundation（LINKS基金会）；Politecnico di Torino（都灵理工大学）
This paper presents our work for the ninth edition of the Dialogue System Technology Challenge (DSTC9). Our solution addresses the track number four: Simulated Interactive MultiModal Conversations. The task consists in providing an algorithm able to simulate a shopping assistant that supports the user with his/her requests. We address the task of response retrieval, that is the task of retrieving the most appropriate agent response from a pool of response candidates. Our approach makes use of a neural architecture based on transformer with a multi-attentive structure that conditions the respon…
Dialogue systems attempt to facilitate conversations between humans and computers, for purposes as diverse as small talk to booking a vacation. We are here inspired by the performance of the recurrent neural network-based model Sequicity, which when conducting a dialogue uses a sequence-to-sequence architecture to first produce a textual representation of what is going on in the dialogue, and in a further step use this along with database findings to produce a reply to the user. We here propose a dialogue system based on the Transformer architecture instead of Sequicity's RNN-based architectur…
With the increasing research interest in dialogue response generation, there is an emerging branch formulating this task as selecting next sentences, where given the partial dialogue contexts, the goal is to determine the most probable next sentence. Following the recent success of the Transformer model, this paper proposes (1) a new variant of attention mechanism based on multi-head attention, called highway attention, and (2) a recurrent model based on transformer and the proposed highway attention, so-called Highway Recurrent Transformer. Experiments on the response selection task in the se…
Unstructured documents serving as external knowledge of the dialogues help to generate more informative responses. Previous research focused on knowledge selection (KS) in the document with dialogue. However, dialogue history that is not related to the current dialogue may introduce noise in the KS processing. In this paper, we propose a Compare Aggregate Transformer (CAT) to jointly denoise the dialogue context and aggregate the document information for response generation. We designed two different comparison mechanisms to reduce noise (before and during decoding). In addition, we propose tw…
University of Alberta（阿尔伯塔大学）；Alberta Machine Intelligent Institute (Amii)（阿尔伯塔机器智能研究所（Amii））
Open-domain dialogue systems aim to converse with humans through text, and dialogue research has heavily relied on benchmark datasets. In this work, we observe the overlapping problem in DailyDialog and OpenSubtitles, two popular open-domain dialogue benchmark datasets. Our systematic analysis then shows that such overlapping can be exploited to obtain fake state-of-the-art performance. Finally, we address this issue by cleaning these datasets and setting up a proper data processing procedure for future research.
An Empirical Bayes Framework for Open-Domain Dialogue Generation
School of Electrical and Electronic Engineering, Nanyang Technological University（南洋理工大学电气与电子工程学院）；Institute for Infocomm Research, A*STAR（新加坡科技研究局信息通信研究所）
University of Warwick（华威大学）；Southeast University（东南大学）
Emotion detection in dialogues is challenging as it often requires the identification of thematic topics underlying a conversation, the relevant commonsense knowledge, and the intricate transition patterns between the affective states. In this paper, we propose a Topic-Driven Knowledge-Aware Transformer to handle the challenges above. We firstly design a topic-augmented language model (LM) with an additional layer specialized for topic detection. The topic-augmented LM is then combined with commonsense statements derived from a knowledge base based on the dialogue contextual information. Final…
In human dialogue, a single query may elicit numerous appropriate responses. The Transformer-based dialogue model produces frequently occurring sentences in the corpus since it is a one-to-one mapping function. CVAE is a technique for reducing generic replies. In this paper, we create a new dialogue model (CVAE-T) based on the Transformer with CVAE structure. We use a pre-trained MLM model to rewrite some key n-grams in responses to obtain a series of negative examples, and introduce a regularization term during training to explicitly guide the latent variable in learning the semantic differen…
DIRO, Université de Montréal（蒙特利尔大学DIRO学院（DIRO, Université de Montréal））；iro.umontreal.ca（（注：iro.umontreal.ca为邮箱域名，非机构，此处原数据中该部分可能为笔误或无关信息，根据规则不应提取））
We investigate the problem of multi-domain Dialogue State Tracking (DST) with open vocabulary, which aims to extract the state from the dialogue. Existing approaches usually concatenate previous dialogue state with dialogue history as the input to a bi-directional Transformer encoder. They rely on the self-attention mechanism of Transformer to connect tokens in them. However, attention may be paid to spurious connections, leading to wrong inference. In this paper, we propose to construct a dialogue state graph in which domains, slots and values from the previous dialogue state are connected pr…
Columbia University（哥伦比亚大学）；IBM Thomas J. Watson Research Center（IBM托马斯·J·沃森研究中心）
As a predictive measure of the treatment outcome in psychotherapy, the working alliance measures the agreement of the patient and the therapist in terms of their bond, task and goal. Long been a clinical quantity estimated by the patients' and therapists' self-evaluative reports, we believe that the working alliance can be better characterized using natural language processing technique directly in the dialogue transcribed in each therapy session. In this work, we propose the Working Alliance Transformer (WAT), a Transformer-based classification model that has a psychological state encoder whi…
Beijing Institute of Technology（北京理工大学）；Huawei Technologies Ltd.（华为技术有限公司）
Conditional variational models, using either continuous or discrete latent variables, are powerful for open-domain dialogue response generation. However, previous works show that continuous latent variables tend to reduce the coherence of generated responses. In this paper, we also found that discrete latent variables have difficulty capturing more diverse expressions. To tackle these problems, we combine the merits of both continuous and discrete latent variables and propose a Hybrid Latent Variable (HLV) method. Specifically, HLV constrains the global semantics of responses through discrete …
In recent years, large pretrained models have been used in dialogue systems to improve successful task completion rates. However, lack of reasoning capabilities of dialogue platforms make it difficult to provide relevant and fluent responses, unless the designers of a conversational experience spend a considerable amount of time implementing these capabilities in external rule based modules. In this work, we propose a novel method to fine-tune pretrained transformer models such as Roberta and T5. to reason over a set of facts in a given dialogue context. Our method includes a synthetic data ge…
Singapore Management University（新加坡管理大学）；Institute of Inforcomm Research (I2R)（信息通信研究院）；Salesforce Research Asia（Salesforce亚洲研究院）
Developing Video-Grounded Dialogue Systems (VGDS), where a dialogue is conducted based on visual and audio aspects of a given video, is significantly more challenging than traditional image or text-grounded dialogue systems because (1) feature space of videos span across multiple picture frames, making it difficult to obtain semantic information; and (2) a dialogue agent must perceive and process information from different modalities (audio, video, caption, etc.) to obtain a comprehensive understanding. Most existing work is based on RNNs and sequence-to-sequence architectures, which are not v…
University of Bonn（波恩大学）；Fraunhofer IAIS（弗劳恩霍夫智能分析与信息系统研究所）
Generating knowledge grounded responses in both goal and non-goal oriented dialogue systems is an important research challenge. Knowledge Graphs (KG) can be viewed as an abstraction of the real world, which can potentially facilitate a dialogue system to produce knowledge grounded responses. However, integrating KGs into the dialogue generation process in an end-to-end manner is a non-trivial task. This paper proposes a novel architecture for integrating KGs into the response generation process by training a BERT model that learns to answer using the elements of the KG (entities and relations)…
College of Electronics and Information Engineering, Sichuan University, China（四川大学电子信息学院，中国）；School of Computer Science, The University of Adelaide, Australia（阿德莱德大学计算机学院，澳大利亚）；University of Electronic Science and Technology of China, China（电子科技大学，中国）；Tencent（腾讯）
Incorporating knowledge bases (KB) into end-to-end task-oriented dialogue systems is challenging, since it requires to properly represent the entity of KB, which is associated with its KB context and dialogue context. The existing works represent the entity with only perceiving a part of its KB context, which can lead to the less effective representation due to the information loss, and adversely favor KB reasoning and response generation. To tackle this issue, we explore to fully contextualize the entity representation by dynamically perceiving all the relevant entities} and dialogue history.…
Hithink RoyalFlush Information Network Co.,Ltd.（同花顺网络信息股份有限公司）
This paper describes our approach to DSTC 9 Track 2: Cross-lingual Multi-domain Dialog State Tracking, the task goal is to build a Cross-lingual dialog state tracker with a training set in rich resource language and a testing set in low resource language. We formulate a method for joint learning of slot operation classification task and state tracking task respectively. Furthermore, we design a novel mask mechanism for fusing contextual information about dialogue, the results show the proposed model achieves excellent performance on DSTC Challenge II with a joint accuracy of 62.37% and 23.96% …
Neural dialogue models, despite their successes, still suffer from lack of relevance, diversity, and in many cases coherence in their generated responses. These issues can attributed to reasons including (1) short-range model architectures that capture limited temporal dependencies, (2) limitations of the maximum likelihood training objective, (3) the concave entropy profile of dialogue datasets resulting in short and generic responses, and (4) the out-of-vocabulary problem leading to generation of a large number of <UNK> tokens. On the other hand, transformer-based models such as GPT-2 have d…
An important yet rarely tackled problem in dialogue state tracking (DST) is scalability for dynamic ontology (e.g., movie, restaurant) and unseen slot values. We focus on a specific condition, where the ontology is unknown to the state tracker, but the target slot value (except for none and dontcare), possibly unseen during training, can be found as word segment in the dialogue context. Prior approaches often rely on candidate generation from n-gram enumeration or slot tagger outputs, which can be inefficient or suffer from error propagation. We propose BERT-DST, an end-to-end dialogue state t…
University of California, Santa Barbara（加州大学圣巴巴拉分校）；Amazon Alexa AI（亚马逊Alexa人工智能部门）
Users interacting with voice assistants today need to phrase their requests in a very specific manner to elicit an appropriate response. This limits the user experience, and is partly due to the lack of reasoning capabilities of dialogue platforms and the hand-crafted rules that require extensive labor. One possible way to improve user experience and relieve the manual efforts of designers is to build an end-to-end dialogue system that can do reasoning itself while perceiving user's utterances. In this work, we propose a novel method to incorporate the knowledge reasoning capability into dialo…
Partially Randomizing Transformer Weights for Dialogue Response Diversity
School of Electrical and Electronic Engineering, Nanyang Technological University（南洋理工大学电气与电子工程学院）；Institute for Infocomm Research, A*STAR（新加坡科技研究局信息通信研究所）
Abstractive dialogue summarization has long been viewed as an important standalone task in natural language processing, but no previous work has explored the possibility of whether abstractive dialogue summarization can also be used as a means to boost an NLP system's performance on other important dialogue comprehension tasks. In this paper, we propose a novel type of dialogue summarization task - STRUctured DiaLoguE Summarization - that can help pre-trained language models to better understand dialogues and improve their performance on important dialogue comprehension tasks. We further colle…
Domain adaptation has recently become a key problem in dialogue systems research. Deep learning, while being the preferred technique for modeling such systems, works best given massive training data. However, in the real-world scenario, such resources aren't available for every new domain, so the ability to train with a few dialogue examples can be considered essential. Pre-training on large data sources and adapting to the target data has become the standard method for few-shot problems within the deep learning framework. In this paper, we present the winning entry at the fast domain adaptati…
This paper analyzes some speed and performance improvement methods of Transformer architecture in recent years, mainly its application in dedicated model training. The dedicated model studied here refers to the open domain persona-aware dialogue generation model, and the dataset is multi turn short dialogue, The total length of a single input sequence is no more than 105 tokens. Therefore, many improvements in the architecture and attention mechanism of transformer architecture for long sequence processing are not discussed in this paper. The source code of the experiments has been open source…
Facebook AI Research（Facebook人工智能研究院）；Université de Lorraine（洛林大学）；LORIA（洛林计算机科学及其应用研究实验室）；CNRS（法国国家科学研究中心）；IRIT（图卢兹计算机研究所）
Various machine learning tasks can benefit from access to external information of different modalities, such as text and images. Recent work has focused on learning architectures with large memories capable of storing this knowledge. We propose augmenting generative Transformer neural networks with KNN-based Information Fetching (KIF) modules. Each KIF module learns a read operation to access fixed external knowledge. We apply these modules to generative dialog modeling, a challenging task where information must be flexibly retrieved and incorporated to maintain the topic and flow of conversat…
Conditioned dialogue generation suffers from the scarcity of labeled responses. In this work, we exploit labeled non-dialogue text data related to the condition, which are much easier to collect. We propose a multi-task learning approach to leverage both labeled dialogue and text data. The 3 tasks jointly optimize the same pre-trained Transformer -- conditioned dialogue generation task on the labeled dialogue data, conditioned language encoding task and conditioned language generation task on the labeled text data. Experimental results show that our approach outperforms the state-of-the-art mo…
IIT Kharagpur（印度理工学院克勒格布尔分校）；IBM Research India（IBM印度研究院）；IBM India Research Lab（IBM印度研究实验室）
Despite the tremendous success of neural dialogue models in recent years, it suffers a lack of relevance, diversity, and some times coherence in generated responses. Lately, transformer-based models, such as GPT-2, have revolutionized the landscape of dialogue generation by capturing the long-range structures through language modeling. Though these models have exhibited excellent language coherence, they often lack relevance and terms when used for domain-specific response generation. In this paper, we present DSRNet (Domain Specific Response Network), a transformer-based model for dialogue re…
Empirical Analysis of Dialogue Relation Extraction with Large Language Models
School of Computer Science and Engineering, Southeast University（东南大学计算机科学与工程学院）；Beijing Institute of Computer Technology and Application（北京计算机技术及应用研究所）
McGill University（麦吉尔大学）；Université de Montréal（蒙特利尔大学）
We investigate evaluation metrics for dialogue response generation systems where supervised labels, such as task completion, are not available. Recent works in response generation have adopted metrics from machine translation to compare a model's generated response to a single target response. We show that these metrics correlate very weakly with human judgements in the non-technical Twitter domain, and not at all in the technical Ubuntu domain. We provide quantitative and qualitative results highlighting specific weaknesses in existing metrics, and provide recommendations for future developme…
Visual dialogue is a challenging task since it needs to answer a series of coherent questions on the basis of understanding the visual environment. Previous studies focus on the implicit exploration of multimodal co-reference by implicitly attending to spatial image features or object-level image features but neglect the importance of locating the objects explicitly in the visual content, which is associated with entities in the textual content. Therefore, in this paper we propose a {\bf M}ultimodal {\bf I}ncremental {\bf T}ransformer with {\bf V}isual {\bf G}rounding, named MITVG, which consi…
Nanyang Technological University（南洋理工大学）；Alibaba-NTU Singapore Joint Research Institute（阿里巴巴-新加坡南洋理工大学联合研究院）；Joint NTU-UBC LILY Research Centre（南洋理工大学-不列颠哥伦比亚大学LILY联合研究中心）；Alibaba Group（阿里巴巴集团）；Shandong University（山东大学）
With the evolution of pre-trained language models, current open-domain dialogue systems have achieved great progress in conducting one-session conversations. In contrast, Multi-Session Conversation (MSC), which consists of multiple sessions over a long term with the same user, is under-investigated. In this paper, we propose History-Aware Hierarchical Transformer (HAHT) for multi-session open-domain dialogue. HAHT maintains a long-term memory of history conversations and utilizes history information to understand current conversation context and generate well-informed and context-relevant resp…
Heinrich Heine University Dusseldorf（杜塞尔多夫海因里希·海涅大学）；University of Cambridge（剑桥大学）
Dialogue policy optimisation via reinforcement learning requires a large number of training interactions, which makes learning with real users time consuming and expensive. Many set-ups therefore rely on a user simulator instead of humans. These user simulators have their own problems. While hand-coded, rule-based user simulators have been shown to be sufficient in small, simple domains, for complex domains the number of rules quickly becomes intractable. State-of-the-art data-driven user simulators, on the other hand, are still domain-dependent. This means that adaptation to each new domain r…
National Taiwan University（国立台湾大学）；Intel Labs（英特尔实验室）
With the power of large pretrained language models, various research works have integrated knowledge into dialogue systems. The traditional techniques treat knowledge as part of the input sequence for the dialogue system, prepending a set of knowledge statements in front of dialogue history. However, such a mechanism forces knowledge sets to be concatenated in an ordered manner, making models implicitly pay imbalanced attention to the sets during training. In this paper, we first investigate how the order of the knowledge set can influence autoregressive dialogue systems' responses. We conduct…
We describe a corpus-based investigation of proposals in dialogue. First, we describe our DRI compliant coding scheme and report our inter-coder reliability results. Next, we test several hypotheses about what constitutes a well-formed proposal.
Department of Computer Science, University of Southern California（南加州大学计算机科学系）；Amazon Alexa AI（亚马逊Alexa AI）
Smooth and effective communication requires the ability to perform latent or explicit commonsense inference. Prior commonsense reasoning benchmarks (such as SocialIQA and CommonsenseQA) mainly focus on the discriminative task of choosing the right answer from a set of candidates, and do not involve interactive language generation as in dialogue. Moreover, existing dialogue datasets do not explicitly focus on exhibiting commonsense as a facet. In this paper, we present an empirical study of commonsense in dialogue response generation. We first auto-extract commonsensical dialogues from existing…
Penn State University（宾夕法尼亚州立大学）；Yale University（耶鲁大学）；Microsoft Research（微软研究院）；Facebook AI Research（Facebook人工智能研究院）
Dialogue summarization helps readers capture salient information from long conversations in meetings, interviews, and TV series. However, real-world dialogues pose a great challenge to current summarization models, as the dialogue length typically exceeds the input limits imposed by recent transformer-based pre-trained models, and the interactive nature of dialogues makes relevant information more context-dependent and sparsely distributed than news articles. In this work, we perform a comprehensive study on long dialogue summarization by investigating three strategies to deal with the lengthy…
Transformer-based pre-trained language models boost the performance of open-domain dialogue systems. Prior works leverage Transformer-based pre-trained language models to generate texts with desired attributes in two general approaches: (1) gradient-based methods: updating all latent representations of pre-trained models with gradients from attribute models; (2) weighted-decoding methods: re-ranking beam candidates from pre-trained models with attribute functions. However, gradient-based methods lead to high computation cost and can easily get overfitted on small training sets, while weighted-…
There has been a rapid development in data-driven task-oriented dialogue systems with the benefit of large-scale datasets. However, the progress of dialogue systems in low-resource languages lags far behind due to the lack of high-quality data. To advance the cross-lingual technology in building dialog systems, DSTC9 introduces the task of cross-lingual dialog state tracking, where we test the DST module in a low-resource language given the rich-resource training dataset. This paper studies the transferability of a cross-lingual generative dialogue state tracking system using a multilingual pr…
Heinrich Heine University Düsseldorf（杜塞尔多夫海因里希·海涅大学）
User simulators (USs) are commonly used to train task-oriented dialogue systems (DSs) via reinforcement learning. The interactions often take place on semantic level for efficiency, but there is still a gap from semantic actions to natural language, which causes a mismatch between training and deployment environment. Incorporating a natural language generation (NLG) module with USs during training can partly deal with this problem. However, since the policy and NLG of USs are optimised separately, these simulated user utterances may not be natural enough in a given context. In this work, we pr…
Modern day conversational agents are trained to emulate the manner in which humans communicate. To emotionally bond with the user, these virtual agents need to be aware of the affective state of the user. Transformers are the recent state of the art in sequence-to-sequence learning that involves training an encoder-decoder model with word embeddings from utterance-response pairs. We propose an emotion-aware transformer encoder for capturing the emotional quotient in the user utterance in order to generate human-like empathetic responses. The contributions of our paper are as follows: 1) An emo…
For companies with customer service, mapping intents inside their conversational data is crucial in building applications based on natural language understanding (NLU). Nevertheless, there is no established automated technique to gather the intents from noisy online chats or voice transcripts. Simple clustering approaches are not suited to intent-sparse dialogues. To solve this intent-landscape task, we propose an unsupervised pipeline that extracts the intents and the taxonomy of intents from real-world dialogues. Our pipeline mines intent-span candidates with an extractive Question-Answering…
Neural conversation models have shown great potentials towards generating fluent and informative responses by introducing external background knowledge. Nevertheless, it is laborious to construct such knowledge-grounded dialogues, and existing models usually perform poorly when transfer to new domains with limited training samples. Therefore, building a knowledge-grounded dialogue system under the low-resource setting is a still crucial issue. In this paper, we propose a novel three-stage learning framework based on weakly supervised learning which benefits from large scale ungrounded dialogue…
University of Toronto（多伦多大学）；Vector Institute（向量研究所）；Unity Health Toronto（多伦多团结健康中心）
In this work, we evaluate various existing dialogue relevance metrics, find strong dependency on the dataset, often with poor correlation with human scores of relevance, and propose modifications to reduce data requirements and domain sensitivity while improving correlation. Our proposed metric achieves state-of-the-art performance on the HUMOD dataset while reducing measured sensitivity to dataset by 37%-66%. We achieve this without fine-tuning a pretrained language model, and using only 3,750 unannotated human dialogues and a single negative example. Despite these limitations, we demonstrate…
