arXivDaily arXiv每日学术速递 周一至周五更新
arXiv 2001.00804cs.AIcs.SE
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面向BPM制造商的智能机器人过程自动化

Towards Intelligent Robotic Process Automation for BPMers

Sapienza Università di Roma(罗马第一大学)

Simone Agostinelli, Andrea Marrella, Massimo Mecella

摘要:

机器人流程自动化(RPA)是一种快速发展的自动化技术,位于业务流程管理(BPM)和人工智能(AI)之间,允许组织自动化大批量例程。RPA工具能够捕获先前由人类用户在计算机系统的界面上执行的这些例程的执行,然后借助于软件机器人代替用户来仿真它们的执行。如今,在BPM领域,只有涉及日常工作的简单、可预测的业务流程可以在没有解释余地的情况下通过RPA工具自动化,而更复杂的工作仍然留给人类专家。在本文中,从市场上可用的RPA工具的深入实验开始,我们提供了一个分类框架,根据一些关键维度对它们进行分类。然后,基于此分析,我们得出四个研究挑战,并讨论了为当前RPA技术注入智能所需的前瞻性方法,以实现RPA在BPM领域的更广泛采用。

英文摘要:

Robotic Process Automation (RPA) is a fast-emerging automation technology that sits between the fields of Business Process Management (BPM) and Artificial Intelligence (AI), and allows organizations to automate high volume routines. RPA tools are able to capture the execution of such routines previously performed by a human users on the interface of a computer system, and then emulate their enactment in place of the user by means of a software robot. Nowadays, in the BPM domain, only simple, predictable business processes involving routine work can be automated by RPA tools in situations where there is no room for interpretation, while more sophisticated work is still left to human experts. In this paper, starting from an in-depth experimentation of the RPA tools available on the market, we provide a classification framework to categorize them on the basis of some key dimensions. Then, based on this analysis, we derive four research challenges and discuss prospective approaches necessary to inject intelligence into current RPA technology, in order to achieve more widespread adoption of RPA in the BPM domain.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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