Intelligent assistants change the way people interact with computers and make it possible for people to search for products through conversations when they have purchase needs. During the interactions, the system could ask questions on certain aspects of the ideal products to clarify the users' needs. For example, previous work proposed to ask users the exact characteristics of their ideal items before showing results. However, users may not have clear ideas about what an ideal item looks like, especially when they have not seen any item. So it is more feasible to facilitate the conversational search by showing example items and asking for feedback instead. In addition, when the users provide negative feedback for the presented items, it is easier to collect their detailed feedback on certain properties (aspect-value pairs) of the non-relevant items. By breaking down the item-level negative feedback to fine-grained feedback on aspect-value pairs, more information is available to help clarify users' intents. So in this paper, we propose a conversational paradigm for product search driven by non-relevant items, based on which fine-grained feedback is collected and utilized to show better results in the next iteration. We then propose an aspect-value likelihood model to incorporate both positive and negative feedback on fine-grained aspect-value pairs of the non-relevant items. Experimental results show that our model is significantly better than state-of-the-art product search baselines without using feedback and those baselines using item-level negative feedback.
With the recent advances of conversational recommendations, the recommender system is able to actively and dynamically elicit user preference via conversational interactions. To achieve this, the system periodically queries users' preference on attributes and collects their feedback. However, most existing conversational recommender systems only enable the user to provide absolute feedback to the attributes. In practice, the absolute feedback is usually limited, as the users tend to provide biased feedback when expressing the preference. Instead, the user is often more inclined to express comp…
Users often need to look through multiple search result pages or reformulate queries when they have complex information-seeking needs. Conversational search systems make it possible to improve user satisfaction by asking questions to clarify users' search intents. This, however, can take significant effort to answer a series of questions starting with "what/why/how". To quickly identify user intent and reduce effort during interactions, we propose an intent clarification task based on yes/no questions where the system needs to ask the correct question about intents within the fewest conversati…
We study the task of conversational fashion image retrieval via multiturn natural language feedback. Most previous studies are based on single-turn settings. Existing models on multiturn conversational fashion image retrieval have limitations, such as employing traditional models, and leading to ineffective performance. We propose a novel framework that can effectively handle conversational fashion image retrieval with multiturn natural language feedback texts. One characteristic of the framework is that it searches for candidate images based on exploitation of the encoded reference image and …
University of Strathclyde（思克莱德大学）；University of Amsterdam（阿姆斯特丹大学）
Various conceptual and descriptive models of conversational search have been proposed in the literature -- while useful, they do not provide insights into how interaction between the agent and user would change in response to the costs and benefits of the different interactions. In this paper, we develop two economic models of conversational search based on patterns previously observed during conversational search sessions, which we refer to as: Feedback First where the agent asks clarifying questions then presents results, and Feedback After where the agent presents results, and then asks fol…
The Chinese University of Hong Kong（香港中文大学）；Chongqing University（重庆大学）；Bytedance AI Lab（字节跳动人工智能实验室）
Contextual bandit algorithms provide principled online learning solutions to balance the exploitation-exploration trade-off in various applications such as recommender systems. However, the learning speed of the traditional contextual bandit algorithms is often slow due to the need for extensive exploration. This poses a critical issue in applications like recommender systems, since users may need to provide feedbacks on a lot of uninterested items. To accelerate the learning speed, we generalize contextual bandit to conversational contextual bandit. Conversational contextual bandit leverages …
Traditional recommendation systems estimate user preference on items from past interaction history, thus suffering from the limitations of obtaining fine-grained and dynamic user preference. Conversational recommendation system (CRS) brings revolutions to those limitations by enabling the system to directly ask users about their preferred attributes on items. However, existing CRS methods do not make full use of such advantage -- they only use the attribute feedback in rather implicit ways such as updating the latent user representation. In this paper, we propose Conversational Path Reasoning …
The recent advances of conversational recommendations provide a promising way to efficiently elicit users' preferences via conversational interactions. To achieve this, the recommender system conducts conversations with users, asking their preferences for different items or item categories. Most existing conversational recommender systems for cold-start users utilize a multi-armed bandit framework to learn users' preference in an online manner. However, they rely on a pre-defined conversation frequency for asking about item categories instead of individual items, which may incur excessive conv…
University of Amsterdam（阿姆斯特丹大学）；University of Strathclyde（思克莱德大学）；University of Massachusetts Amherst（马萨诸塞大学阿默斯特分校）；Microsoft（微软）
Information seeking conversations between users and Conversational Search Agents (CSAs) consist of multiple turns of interaction. While users initiate a search session, ideally a CSA should sometimes take the lead in the conversation by obtaining feedback from the user by offering query suggestions or asking for query clarifications i.e. mixed initiative. This creates the potential for more engaging conversational searches, but substantially increases the complexity of modelling and evaluating such scenarios due to the large interaction space coupled with the trade-offs between the costs and b…
Conversational recommenders are emerging as a powerful tool to personalize a user's recommendation experience. Through a back-and-forth dialogue, users can quickly hone in on just the right items. Many approaches to conversational recommendation, however, only partially explore the user preference space and make limiting assumptions about how user feedback can be best incorporated, resulting in long dialogues and poor recommendation performance. In this paper, we propose a novel conversational recommendation framework with two unique features: (i) a greedy NDCG attribute selector, to enhance u…
Bundle recommender systems recommend sets of items (e.g., pants, shirt, and shoes) to users, but they often suffer from two issues: significant interaction sparsity and a large output space. In this work, we extend multi-round conversational recommendation (MCR) to alleviate these issues. MCR, which uses a conversational paradigm to elicit user interests by asking user preferences on tags (e.g., categories or attributes) and handling user feedback across multiple rounds, is an emerging recommendation setting to acquire user feedback and narrow down the output space, but has not been explored i…
Conversational search (CS) has recently become a significant focus of the information retrieval (IR) research community. Multiple studies have been conducted which explore the concept of conversational search. Understanding and advancing research in CS requires careful and detailed evaluation. Existing CS studies have been limited to evaluation based on simple user feedback on task completion. We propose a CS evaluation framework which includes multiple dimensions: search experience, knowledge gain, software usability, cognitive load and user experience, based on studies of conversational syst…
In this paper, we reflect on ways to improve the quality of bio-medical information retrieval by drawing implicit negative feedback from negated information in noisy natural language search queries. We begin by studying the extent to which negations occur in clinical texts and quantify their detrimental effect on retrieval performance. Subsequently, we present a number of query reformulation and ranking approaches that remedy these shortcomings by resolving natural language negations. Our experimental results are based on data collected in the course of the TREC Clinical Decision Support Track…
Conversational Capture: A Trajectory-Level Framework for Evaluating Generative Engine Optimization in Multi-turn Human-Agent Interaction
The University of Tokyo（东京大学）；UniConvo Inc.（UniConvo公司）；University of Tsukuba（筑波大学）；Hiroshima University（广岛大学）；National Institute of Informatics（国立情报学研究所）
Conversational recommender systems offer the promise of interactive, engaging ways for users to find items they enjoy. We seek to improve conversational recommendation via three dimensions: 1) We aim to mimic a common mode of human interaction for recommendation: experts justify their suggestions, a seeker explains why they don't like the item, and both parties iterate through the dialog to find a suitable item. 2) We leverage ideas from conversational critiquing to allow users to flexibly interact with natural language justifications by critiquing subjective aspects. 3) We adapt conversationa…
Recent research on conversational search highlights the importance of mixed-initiative in conversations. To enable mixed-initiative, the system should be able to ask clarifying questions to the user. However, the ability of the underlying ranking models (which support conversational search) to account for these clarifying questions and answers has not been analysed when ranking documents, at large. To this end, we analyse the performance of a lexical ranking model on a conversational search dataset with clarifying questions. We investigate, both quantitatively and qualitatively, how different …
News recommendation is different from movie or e-commercial recommendation as people usually do not grade the news. Therefore, user feedback for news is always implicit (click behavior, reading time, etc). Inevitably, there are noises in implicit feedback. On one hand, the user may exit immediately after clicking the news as he dislikes the news content, leaving the noise in his positive implicit feedback; on the other hand, the user may be recommended multiple interesting news at the same time and only click one of them, producing the noise in his negative implicit feedback. Opposite implicit…
University of Virginia（弗吉尼亚大学）；JD.COM Silicon Valley R&D Center（京东硅谷研发中心）
Conversational recommender systems (CRS) explicitly solicit users' preferences for improved recommendations on the fly. Most existing CRS solutions count on a single policy trained by reinforcement learning for a population of users. However, for users new to the system, such a global policy becomes ineffective to satisfy them, i.e., the cold-start challenge. In this paper, we study CRS policy learning for cold-start users via meta-reinforcement learning. We propose to learn a meta policy and adapt it to new users with only a few trials of conversational recommendations. To facilitate fast pol…
University of Klagenfurt（克拉根福大学）；Hong Kong Baptist University（香港浸会大学）
Recommender systems are software applications that help users to find items of interest in situations of information overload. Current research often assumes a one-shot interaction paradigm, where the users' preferences are estimated based on past observed behavior and where the presentation of a ranked list of suggestions is the main, one-directional form of user interaction. Conversational recommender systems (CRS) take a different approach and support a richer set of interactions. These interactions can, for example, help to improve the preference elicitation process or allow the user to as…
Recommender systems play a crucial role in mitigating the problem of information overload by suggesting users' personalized items or services. The vast majority of traditional recommender systems consider the recommendation procedure as a static process and make recommendations following a fixed strategy. In this paper, we propose a novel recommender system with the capability of continuously improving its strategies during the interactions with users. We model the sequential interactions between users and a recommender system as a Markov Decision Process (MDP) and leverage Reinforcement Learn…
