物联网开发企业如何应对用户体验需求的探索性研究
An exploratory study on how Internet of Things developing companies handle User Experience Requirements
摘要：
[背景和动机]物联网（IoT）在日常生活中变得越来越普遍。然而，交互通常与使用例如计算机和其他智能设备时不同。此外，IoT设备通常依赖于多个其他系统，严重影响了用户体验（UX）。最后，该领域正在迅速变化，并受到技术创新的推动。[问题/问题]在这项定性研究中，我们探讨了公司如何在物联网的背景下提出用户体验要求。当代物联网发展的一个关键部分也是数据驱动的方法。因此，研究中也考虑了这些因素。[主要思路/成果]数据驱动的方法论存在知识缺口，有些公司收集了大量数据，但并不总是知道如何利用这些数据。此外，许多公司难以处理更大的系统环境，他们的产品和他们控制的用户体验只是整个物联网生态系统的一部分。[贡献]我们提供来自物联网开发公司的定性经验数据。根据我们的调查结果，我们确定了公司面临的挑战和未来工作的领域。
英文摘要：
[Context and motivation] Internet of Things (IoT) is becoming common throughout everyday lives. However, the interaction is often different from when using e.g. computers and other smart devices. Furthermore, an IoT device is often dependent on several other systems, heavily impacting the user experience (UX). Finally, the domain is changing rapidly and is driven by technological innovation. [Question/problem] In this qualitative study, we explore how companies elicit UX requirements in the context of IoT. A key part of contemporary IoT development is also data-driven approaches. Thus, these are also considered in the study. [Principal idea / Results] There is a knowledge gap around data-driven methodologies, there are examples of companies that collect large amount of data but do not always know how to utilize it. Furthermore, many of the companies struggle to handle the larger system context, where their products and the UX they control are only one part of the complete IoT ecosystem. [Contribution] We provide qualitative empirical data from IoT developing companies. Based on our findings, we identify challenges for the companies and areas for future work.
机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。
