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arXiv 1610.04774cs.SE
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利益相关者参与:实现更好的UX集成的成功因素

Stakeholder Involvement: A Success Factor for Achieving Better UX Integration

Pariya Kashfi, Kati Kuusinen, Robert Feldt

摘要:

利益相关者的参与是将用户体验(UX)实践集成到软件开发过程和组织中的主要成功因素之一。这也是敏捷软件开发的必要条件。然而,实践者仍然有限地获得关于用户体验利益相关者成功参与敏捷环境的指导方针。此外,敏捷UX文献没有很好地解决UX的具体特征,也没有明确区分UX和可用性工作。本文提出了两个支持利益相关者参与UX集成和日常UX工作的指导方针。特别是,我们专注于用户体验的特殊特性:动态,主观,整体和上下文相关。该指南阐明了这些特征对从业者的实际影响。此外,它们可以帮助研究人员在敏捷UX研究中更好地解决这些特征。

英文摘要:

Stakeholder involvement is one of the major success factors in integrating user experience (UX) practices into software development processes and organizations. It is also a necessity for agile software development. However, practitioners still have limited access to guidelines on successful involvement of UX stakeholders in agile settings. Moreover, agile UX literature does not well address the specific characteristics of UX and it does not clearly differentiate between UX and usability work. This paper presents two guidelines for supporting stakeholder involvement in both UX integration and the daily UX work. In particular, we focus on the special characteristics of UX: being dynamic, subjective, holistic, and context-dependent. The guidelines clarify practical implications of these characteristics for practitioners. In addition, they can help researchers in addressing these characteristics better in agile UX research.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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