评估电子化准备程度和地方电子政务服务的区域试点研究
Regional Pilot Study to Evaluate e-Readiness and Local e-Government Services
摘要：
在以下情况下，地方电子政务的概念已成为以有效、成本效益高、透明和方便的方式提供服务的一个关键因素：（a）公民没有足够的时间与地方当局沟通，以履行其职责和满足其需要;（b）信息和通信技术大大便利了行政程序和公民与政府的互动。本文旨在确定地方当局提供的电子服务，并调查他们提供这些服务的准备情况。开展了一项试点研究，以确定地方当局提供电子服务的情况，以及马其顿共和国Pelagonia地区各城市的电子准备情况。这项调查是根据衡量信通技术促进发展伙伴关系提出的一个经修改的模式，通过结构化访谈问题进行的-还对该区域的市政网站进行了网络分析。研究显示，用户年龄组分布不均衡，大部分人口对以电子方式处理需求和请求缺乏可靠性和信心，地方政府为提供可完全以电子方式处理的各种服务而开发的一套信通技术工具不当。
英文摘要：
The concept of local e-Government has become a key factor for delivering services in an efficient, cost effective, transparent and convenient way, in circumstances where a) citizens do not have enough time available to communicate with local authorities in order to perform their responsibilities and needs, and b) information and communication technologies significantly facilitate administrative procedures and citizens-government interaction. This paper aims to identify e-services that local authorities provide, and to investigate their readiness for delivering these services. A pilot research has been conducted to identify the offer of e-services by local authorities, along with e-readiness in municipalities of the Pelagonia region in the Republic of Macedonia. The survey was carried out by means of structured interview questions based on a modified model proposed by Partnership on Measuring ICT for Development - web analysis of municipal websites in the region has been conducted, as well. The study reveals uneven distribution according to the age group of users, lack of reliability and confidence for processing the needs and requests electronically by a large part of the population, and improperly developed set of ICT tools by local governments for providing a variety of services that can be fully processed electronically.
机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。
