One of the biggest challenges in the development and deployment of spoken dialogue systems is the design of the spoken language generation module. This challenge arises from the need for the generator to adapt to many features of the dialogue domain, user population, and dialogue context. A promising approach is trainable generation, which uses general-purpose linguistic knowledge that is automatically adapted to the features of interest, such as the application domain, individual user, or user group. In this paper we present and evaluate a trainable sentence planner for providing restaurant information in the MATCH dialogue system. We show that trainable sentence planning can produce complex information presentations whose quality is comparable to the output of a template-based generator tuned to this domain. We also show that our method easily supports adapting the sentence planner to individuals, and that the individualized sentence planners generally perform better than models trained and tested on a population of individuals. Previous work has documented and utilized individual preferences for content selection, but to our knowledge, these results provide the first demonstration of individual preferences for sentence planning operations, affecting the content order, discourse structure and sentence structure of system responses. Finally, we evaluate the contribution of different feature sets, and show that, in our application, n-gram features often do as well as features based on higher-level linguistic representations.
Neural abstractive summarization has been increasingly studied, where the prior work mainly focused on summarizing single-speaker documents (news, scientific publications, etc). In dialogues, there are different interactions between speakers, which are usually defined as dialogue acts. The interactive signals may provide informative cues for better summarizing dialogues. This paper proposes to explicitly leverage dialogue acts in a neural summarization model, where a sentence-gated mechanism is designed for modeling the relationship between dialogue acts and the summary. The experiments show t…
Learning sentence embeddings from dialogues has drawn increasing attention due to its low annotation cost and high domain adaptability. Conventional approaches employ the siamese-network for this task, which obtains the sentence embeddings through modeling the context-response semantic relevance by applying a feed-forward network on top of the sentence encoders. However, as the semantic textual similarity is commonly measured through the element-wise distance metrics (e.g. cosine and L2 distance), such architecture yields a large gap between training and evaluating. In this paper, we propose D…
Responses in task-oriented dialogue systems often realize multiple propositions whose ultimate form depends on the use of sentence planning and discourse structuring operations. For example a recommendation may consist of an explicitly evaluative utterance e.g. Chanpen Thai is the best option, along with content related by the justification discourse relation, e.g. It has great food and service, that combines multiple propositions into a single phrase. While neural generation methods integrate sentence planning and surface realization in one end-to-end learning framework, previous work has not…
Incorporating external knowledge sources effectively in conversations is a longstanding problem in open-domain dialogue research. The existing literature on open-domain knowledge selection is limited and makes certain brittle assumptions on knowledge sources to simplify the overall task (Dinan et al., 2019), such as the existence of a single relevant knowledge sentence per context. In this work, we evaluate the existing state of open-domain conversation knowledge selection, showing where the existing methodologies regarding data and evaluation are flawed. We then improve on them by proposing a…
University of Illinois at Urbana-Champaign（伊利诺伊大学厄巴纳-香槟分校）；Amazon Alexa AI（亚马逊Alexa人工智能部门）
Providing conversation models with background knowledge has been shown to make open-domain dialogues more informative and engaging. Existing models treat knowledge selection as a sentence ranking or classification problem where each sentence is handled individually, ignoring the internal semantic connection among sentences in the background document. In this work, we propose to automatically convert the background knowledge documents into document semantic graphs and then perform knowledge selection over such graphs. Our document semantic graphs preserve sentence-level information through the …
Planning with Diffusion Models for Target-Oriented Dialogue Systems
Department of Computer Science and Engineering, The Ohio State University, USA（计算机科学与工程系，俄亥俄州立大学）；Department of Biomedical Informatics, The Ohio State University, USA（生物医学信息学系，俄亥俄州立大学）；Translational Data Analytics Institute, The Ohio State University, USA（转化数据分析研究所，俄亥俄州立大学）
Recommendation dialogue systems aim to build social bonds with users and provide high-quality recommendations. This paper pushes forward towards a promising paradigm called target-driven recommendation dialogue systems, which is highly desired yet under-explored. We focus on how to naturally lead users to accept the designated targets gradually through conversations. To this end, we propose a Target-driven Conversation Planning (TCP) framework to plan a sequence of dialogue actions and topics, driving the system to transit between different conversation stages proactively. We then apply our TC…
The natural language generation (NLG) component of a spoken dialogue system (SDS) usually needs a substantial amount of handcrafting or a well-labeled dataset to be trained on. These limitations add significantly to development costs and make cross-domain, multi-lingual dialogue systems intractable. Moreover, human languages are context-aware. The most natural response should be directly learned from data rather than depending on predefined syntaxes or rules. This paper presents a statistical language generator based on a joint recurrent and convolutional neural network structure which can be …
This paper introduces a novel approach to tackle the existing gap on message translations in dialogue systems. Currently, submitted messages to the dialogue systems are considered as isolated sentences. Thus, missing context information impede the disambiguation of homographs words in ambiguous sentences. Our approach solves this disambiguation problem by using concepts over existing ontologies.
End-to-end models for goal-orientated dialogue are challenging to train, because linguistic and strategic aspects are entangled in latent state vectors. We introduce an approach to learning representations of messages in dialogues by maximizing the likelihood of subsequent sentences and actions, which decouples the semantics of the dialogue utterance from its linguistic realization. We then use these latent sentence representations for hierarchical language generation, planning and reinforcement learning. Experiments show that our approach increases the end-task reward achieved by the model, i…
Natural language generation plays a critical role in spoken dialogue systems. We present a new approach to natural language generation for task-oriented dialogue using recurrent neural networks in an encoder-decoder framework. In contrast to previous work, our model uses both lexicalized and delexicalized components i.e. slot-value pairs for dialogue acts, with slots and corresponding values aligned together. This allows our model to learn from all available data including the slot-value pairing, rather than being restricted to delexicalized slots. We show that this helps our model generate mo…
Planning Like Human: A Dual-process Framework for Dialogue Planning
Harbin Institute of Technology（哈尔滨工业大学）；Singapore Management University（新加坡管理大学）；School of Computer Science, Fudan University（复旦大学计算机科学学院）；Peng Cheng Laboratory（鹏城实验室）
The Chinese University of Hong Kong（香港中文大学）；Tencent AI Lab（腾讯人工智能实验室）
Sentence function is an important linguistic feature indicating the communicative purpose in uttering a sentence. Incorporating sentence functions into conversations has shown improvements in the quality of generated responses. However, the number of utterances for different types of fine-grained sentence functions is extremely imbalanced. Besides a small number of high-resource sentence functions, a large portion of sentence functions is infrequent. Consequently, dialogue generation conditioned on these infrequent sentence functions suffers from data deficiency. In this paper, we investigate …
South China University of Technology（华南理工大学）；Ant Financial Service Group（蚂蚁金融服务集团）
Dialogue act recognition is a fundamental task for an intelligent dialogue system. Previous work models the whole dialog to predict dialog acts, which may bring the noise from unrelated sentences. In this work, we design a hierarchical model based on self-attention to capture intra-sentence and inter-sentence information. We revise the attention distribution to focus on the local and contextual semantic information by incorporating the relative position information between utterances. Based on the found that the length of dialog affects the performance, we introduce a new dialog segmentation m…
The pre-trained conversational models still fail to capture the implicit commonsense (CS) knowledge hidden in the dialogue interaction, even though they were pre-trained with an enormous dataset. In order to build a dialogue agent with CS capability, we firstly inject external knowledge into a pre-trained conversational model to establish basic commonsense through efficient Adapter tuning (Section 4). Secondly, we propose the ``two-way learning'' method to enable the bidirectional relationship between CS knowledge and sentence pairs so that the model can generate a sentence given the CS triple…
Cross-domain natural language generation (NLG) is still a difficult task within spoken dialogue modelling. Given a semantic representation provided by the dialogue manager, the language generator should generate sentences that convey desired information. Traditional template-based generators can produce sentences with all necessary information, but these sentences are not sufficiently diverse. With RNN-based models, the diversity of the generated sentences can be high, however, in the process some information is lost. In this work, we improve an RNN-based generator by considering latent inform…
Tencent AI Lab（腾讯AI实验室）；City University of Hong Kong（香港城市大学）
Semantic role labeling (SRL) aims to extract the arguments for each predicate in an input sentence. Traditional SRL can fail to analyze dialogues because it only works on every single sentence, while ellipsis and anaphora frequently occur in dialogues. To address this problem, we propose the conversational SRL task, where an argument can be the dialogue participants, a phrase in the dialogue history or the current sentence. As the existing SRL datasets are in the sentence level, we manually annotate semantic roles for 3,000 chit-chat dialogues (27,198 sentences) to boost the research in this d…
With the increasing research interest in dialogue response generation, there is an emerging branch formulating this task as selecting next sentences, where given the partial dialogue contexts, the goal is to determine the most probable next sentence. Following the recent success of the Transformer model, this paper proposes (1) a new variant of attention mechanism based on multi-head attention, called highway attention, and (2) a recurrent model based on transformer and the proposed highway attention, so-called Highway Recurrent Transformer. Experiments on the response selection task in the se…
This study aims to generate responses based on real-world facts by conditioning context and external facts extracted from information websites. Our system is an ensemble system that combines three modules: generated-based module, retrieval-based module, and reranking module. Therefore, this system can return diverse and meaningful responses from various perspectives. The experiments and evaluations are conducted with the sentence generation task in Dialog System Technology Challenges 7 (DSTC7-Task2). As a result, the proposed system performed significantly better than sole modules, and worked …
Tencent AI Lab（腾讯人工智能实验室）；Cornell University（康奈尔大学）
We present the first human-annotated dialogue-based relation extraction (RE) dataset DialogRE, aiming to support the prediction of relation(s) between two arguments that appear in a dialogue. We further offer DialogRE as a platform for studying cross-sentence RE as most facts span multiple sentences. We argue that speaker-related information plays a critical role in the proposed task, based on an analysis of similarities and differences between dialogue-based and traditional RE tasks. Considering the timeliness of communication in a dialogue, we design a new metric to evaluate the performance …
State-of-the-art (SOTA) neural machine translation (NMT) systems translate texts at sentence level, ignoring context: intra-textual information, like the previous sentence, and extra-textual information, like the gender of the speaker. Because of that, some sentences are translated incorrectly. Personalised NMT (PersNMT) and document-level NMT (DocNMT) incorporate this information into the translation process. Both fields are relatively new and previous work within them is limited. Moreover, there are no readily available robust evaluation metrics for them, which makes it difficult to develop …
Institute for Infocomm Research, A*STAR, Singapore（资讯通信研究院（A*STAR），新加坡）
In this paper, we propose a controllable neural generation framework that can flexibly guide dialogue summarization with personal named entity planning. The conditional sequences are modulated to decide what types of information or what perspective to focus on when forming summaries to tackle the under-constrained problem in summarization tasks. This framework supports two types of use cases: (1) Comprehensive Perspective, which is a general-purpose case with no user-preference specified, considering summary points from all conversational interlocutors and all mentioned persons; (2) Focus Pers…
Japan Advanced Institute of Science and Technology（日本北陆先端科学技术大学院大学）；University of Information and Communication Technology（信息与通信技术大学）
Natural language generation (NLG) plays a critical role in spoken dialogue systems. This paper presents a new approach to NLG by using recurrent neural networks (RNN), in which a gating mechanism is applied before RNN computation. This allows the proposed model to generate appropriate sentences. The RNN-based generator can be learned from unaligned data by jointly training sentence planning and surface realization to produce natural language responses. The model was extensively evaluated on four different NLG domains. The results show that the proposed generator achieved better performance on …
The compositionality of meaning extends beyond the single sentence. Just as words combine to form the meaning of sentences, so do sentences combine to form the meaning of paragraphs, dialogues and general discourse. We introduce both a sentence model and a discourse model corresponding to the two levels of compositionality. The sentence model adopts convolution as the central operation for composing semantic vectors and is based on a novel hierarchical convolutional neural network. The discourse model extends the sentence model and is based on a recurrent neural network that is conditioned in …
Beijing Institute of Technology（北京理工大学）；Huawei Technologies Ltd.（华为技术有限公司）
Complex dialogue mappings (CDM), including one-to-many and many-to-one mappings, tend to make dialogue models generate incoherent or dull responses, and modeling these mappings remains a huge challenge for neural dialogue systems. To alleviate these problems, methods like introducing external information, reconstructing the optimization function, and manipulating data samples are proposed, while they primarily focus on avoiding training with CDM, inevitably weakening the model's ability of understanding CDM in human conversations and limiting further improvements in model performance. This pap…
Beijing University of Posts & Telecommunications（北京邮电大学）
In multi-turn dialogue generation, responses are not only related to the topic and background of the context but also related to words and phrases in the sentences of the context. However, currently widely used hierarchical dialog models solely rely on context representations from the utterance-level encoder, ignoring the sentence representations output by the word-level encoder. This inevitably results in a loss of information while decoding and generating. In this paper, we propose a new dialog model X-ReCoSa to tackle this problem which aggregates multi-scale context information for hierarc…
Hong Kong Polytechnic University（香港理工大学）；Baidu Inc.（百度公司）；Tencent Jarvis Lab（腾讯天衍实验室）；Université de Montréal（蒙特利尔大学）；Mila（米拉人工智能研究院）；Sun Yat-sen University（中山大学）
Providing Emotional Support (ES) to soothe people in emotional distress is an essential capability in social interactions. Most existing researches on building ES conversation systems only considered single-turn interactions with users, which was over-simplified. In comparison, multi-turn ES conversation systems can provide ES more effectively, but face several new technical challenges, including: (1) how to adopt appropriate support strategies to achieve the long-term dialogue goal of comforting the user's emotion; (2) how to dynamically model the user's state. In this paper, we propose a nov…
Japan Advanced Institute of Science and Technology（日本先进科学技术大学院大学）
Natural language generation (NLG) is a critical component in a spoken dialogue system. This paper presents a Recurrent Neural Network based Encoder-Decoder architecture, in which an LSTM-based decoder is introduced to select, aggregate semantic elements produced by an attention mechanism over the input elements, and to produce the required utterances. The proposed generator can be jointly trained both sentence planning and surface realization to produce natural language sentences. The proposed model was extensively evaluated on four different NLG datasets. The experimental results showed that …
Structural planning is important for producing long sentences, which is a missing part in current language generation models. In this work, we add a planning phase in neural machine translation to control the coarse structure of output sentences. The model first generates some planner codes, then predicts real output words conditioned on them. The codes are learned to capture the coarse structure of the target sentence. In order to obtain the codes, we design an end-to-end neural network with a discretization bottleneck, which predicts the simplified part-of-speech tags of target sentences. Ex…
Open-domain dialogue systems aim to generate relevant, informative and engaging responses. Seq2seq neural response generation approaches do not have explicit mechanisms to control the content or style of the generated response, and frequently result in uninformative utterances. In this paper, we propose using a dialogue policy to plan the content and style of target responses in the form of an action plan, which includes knowledge sentences related to the dialogue context, targeted dialogue acts, topic information, etc. The attributes within the action plan are obtained by automatically annota…
University of North Carolina Charlotte（北卡罗来纳大学夏洛特分校）；Institute for Human Machine Cognition (IHMC)（人机认知研究所）；State University of New York Albany（纽约州立大学奥尔巴尼分校）；Rensselaer Polytechnic Institute（伦斯勒理工学院）
Achieving true human-like ability to conduct a conversation remains an elusive goal for open-ended dialogue systems. We posit this is because extant approaches towards natural language generation (NLG) are typically construed as end-to-end architectures that do not adequately model human generation processes. To investigate, we decouple generation into two separate phases: planning and realization. In the planning phase, we train two planners to generate plans for response utterances. The realization phase uses response plans to produce an appropriate response. Through rigorous evaluations, bo…
Domain-specific dialogue systems generally determine user intents by relying on sentence level classifiers that mainly focus on single action sentences. Such classifiers are not designed to effectively handle complex queries composed of conditional and sequential clauses that represent multiple actions. We attempt to decompose such queries into smaller single action subqueries that are reasonable for intent classifiers to understand in a dialogue pipeline. We release, CANDLE(Conditional & AND type Expressions), a dataset consisting of 4282 utterances manually tagged with conditional and sequen…
Northwestern University（西北大学）；AWS AI Labs（亚马逊云科技人工智能实验室）
Learning high-quality dialogue representations is essential for solving a variety of dialogue-oriented tasks, especially considering that dialogue systems often suffer from data scarcity. In this paper, we introduce Dialogue Sentence Embedding (DSE), a self-supervised contrastive learning method that learns effective dialogue representations suitable for a wide range of dialogue tasks. DSE learns from dialogues by taking consecutive utterances of the same dialogue as positive pairs for contrastive learning. Despite its simplicity, DSE achieves significantly better representation capability tha…
