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arXiv 2601.09045cs.HCcs.CY
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探索工业XR的组织准备与生态系统协调

Exploring Organizational Readiness and Ecosystem Coordination for Industrial XR

Technical University of Munich(慕尼黑工业大学);Munich Center for Machine Learning Technical University of Munich(慕尼黑机器学习中心 慕尼黑工业大学)

Hasan Tarik Akbaba, Efe Bozkir, Anna Puhl, Süleyman Özdel, Enkelejda Kasneci

AI总结:

本文通过17次专家访谈,揭示工业XR采用障碍从技术成熟度转向组织准备,强调需从技术导向试点转向问题导向的组织变革,需生态系统层面协调。

摘要:

Extended Reality (XR) 提供了变革工业支持、培训和维护的潜力;然而,尽管已证明职业价值和硬件成熟度,广泛采用仍滞后。组织在孤立试点中成功实施XR,却难以将其扩展为持续的运营部署,这一现象我们称为“试点陷阱”。本研究通过技术提供商、解决方案整合商和工业采用者的17次专家访谈,进行了定性生态系统分析。我们识别出“大倒置”在采用障碍中:关键约束已从技术成熟度转向组织准备(例如变革管理、关键绩效指标对齐和政治阻力)。尽管硬件人体工学和可用性仍相关,我们的发现表明,利益相关者激励之间的系统不一致是阻碍企业整合的主要摩擦源。我们得出结论,成功的工业XR采用需要从技术导向的试点转向问题优先的组织变革方法,需要显式的生态系统层面协调。

英文摘要:

Extended Reality (XR) offers transformative potential for industrial support, training, and maintenance; yet, widespread adoption lags despite demonstrated occupational value and hardware maturity. Organizations successfully implement XR in isolated pilots, yet struggle to scale these into sustained operational deployment, a phenomenon we characterize as the ``Pilot Trap.'' This study examines this phenomenon through a qualitative ecosystem analysis of 17 expert interviews across technology providers, solution integrators, and industrial adopters. We identify a ``Great Inversion'' in adoption barriers: critical constraints have shifted from technological maturity to organizational readiness (e.g., change management, key performance indicator alignment, and political resistance). While hardware ergonomics and usability remain relevant, our findings indicate that systemic misalignments between stakeholder incentives are the primary cause of friction preventing enterprise integration. We conclude that successful industrial XR adoption requires a shift from technology-centric piloting to a problem-first, organizational transformation approach, necessitating explicit ecosystem-level coordination.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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